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Hospitality workshop updated 2010
 

Hospitality workshop updated 2010

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Douglasville Hospitality Workshop presented on Sept 1, 2010. For more information please call 770.947.5920

Douglasville Hospitality Workshop presented on Sept 1, 2010. For more information please call 770.947.5920

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    Hospitality workshop updated 2010 Hospitality workshop updated 2010 Presentation Transcript

    • The City of Douglasville’s Convention & Visitors Bureau Hospitality Training
    • LOCAL HOSPITALITY
      • Why are we here?
      • What do we do?
      • Who are we?
    • What is local hospitality?
      • Welcoming Guest - Customers with warmth and generosity
      • Meeting needs
      • Giving something extra
      • Knowing the local area
    • Why do we care?
      • Its all about economics
      • Satisfied customers spend more money and return
      • Improving job market and stimulates the local economy
      • Everyone benefits: restaurants, retailers, lodging, recreations and others
    • Why is tourism important?
      • In GA alone, tourism accounts for:
      • $20.8 billion in direct expenditures
      • 241, 500 jobs
      • $6.3 billion in resident wages
      • $1.557 billion state & local tax revenue
      • $56.9 million generated daily
              • Information obtained from GA Dept of Econ Dev.
      • The #1 reason visitors do not have a positive experience or do not not return to a community or business is: INDIFFERNCE on the part of the service providers .
    • Tips
      • Tourism is a powerful economic engine when properly fueled.
      • Keep yourself knowledgeable and up-to-date.
      • Hospitality is an attitude.
      • Douglasville is the best place in the world while you live and work in this community!
    • DOUGLASVILLE, GA So what’s there to do? Shopping & Dinning Leisure Activities Day Trips
    • Dining
      • Be prepared:
      • Present each guest with a Dining Guide
      • Know the restaurants in your area
      • Know different types of restaurants
      • Have directions readily available or a phone number you can call
      • Have addresses for GPS users
    • Dining
      • Be familiar with your local proprietors or restaurants:
      • Eat at the restaurant
        • Meet staff and experience food and service
      • Location of restaurant
      • Events hosted by the restaurant
        • Trivia
        • Poker
        • Sports
    • Dining
      • Be familiar with your local proprietors or restaurants:
      • Ask Questions
        • Are reservations recommended?
        • Is there a dress code?
        • Can they handle large groups?
        • Are discounts available?
    • Shopping
      • Again, it’s all in the preparation
      • Know the kind of shopping available
      • Be familiar with locations
    • Shopping
      • Be familiar with locations
        • Exit numbers
        • General Directions
        • Have phone numbers to contact
        • Use a map
        • Have addresses for GPS users
    • Leisure Activities
      • Indoor Activities
      • Outdoor Activities
      • Parks & Recreation
      • Yearly Events
    • Indoor Activities
      • Movies @ Arbor Place Mall
      • Arcade @ Fabiano’s Italian Pizzeria
      • Cultural Arts Center
      • Old Courthouse Museum
    • Outdoor Activities
      • Classic Paintball
      • Located off of Blairs Ridge Road in Lithia Springs, Georgia
      • 770.732.1110
      • Croquet @ Le Jardin
      • Blanc
      • Located off of Stickland Street in Douglasville
      • 678.838.4449
      Horseback Riding Timberidge Stable - 770.942.2441 Hitching Post – 770.577.8987 West Creek Stables – 770.745.0184
    • Outdoor Activities
      • West Pines Golf Course
      • 678.391.1600
      • Owned by the City of Douglasville
      • Playing 6,800 yards from the Championship tees, this “core” West Pines golf course features Crenshaw bent greens, four sets of tees to ensure an enjoyable experience for the golfers of all skill levels, a full practice range and putting green, and is situated less then 2 minutes off of I-20 (you can see it from the interstate).
      • Greystone Golf Course
      • Greystone Golf Club is located in Douglasville, Georgia, about 20 minutes west of downtown Atlanta. We offer 18 holes of golf set in the rolling terrain of the West Atlanta hills. We also have a large driving range and putting green for your warm-up and practice sessions. The Pro Shop is stocked with the essentials such as gloves, tees, balls, and an assortment of clubs.
    • GEOCACHING
      • Geocaching (pronounced geo-cashing) is a worldwide game of hiding and seeking treasure. The basic idea is to locate hidden containers, called geocaches, outdoors and then share your experiences online. A geocacher can place a geocache in the world, pinpoint its location using GPS technology and then share the geocache's existence and location online. Anyone with a GPS unit can then try to locate the geocache. Geocaching is enjoyed by people from all age groups, with a strong sense of community and support for the environment.
      The Douglasville Convention & Visitors Bureau currently has placed 5 geocaches in the Historic Downtown Douglasville area. Caches will be added periodically, so start hunting! Cache card can be picked up at the Douglasville Welcome and also accessed online at www.visitdouglasville.com
    • City Parks & Recreation
      • Hunter Park
      • Named after 1 st Lt. Robert Gerald “Jerry” Hunter
      • Veterans Memorial
      • Douglasville Young Railroad
      • Feed the ducks
      • Walking Trail
      • Softball/Baseball Field
      • Outdoor basketball
    • Other City Parks & Recreation
      • Jesse Davis Park
      • Horseshoes, Basketball, Playground, Walking trails, pool, picnic areas
      • Fowler Field
      • Playground, Walking Trails, Soccer/Football
      • Keith Thompson Park & Mill Village Park
      • Basketball, Playground & Picnic Area
      • Worthan Park
      • Picnic Area
      • For a map of all parks in the City of Douglasville contact Douglasville Welcome Center at 770.947.5920
    • Sweetwater State Park
      • Opened in 1976 and encompasses 2,549 acres of land 15 miles west of Atlanta
      • Services
      • Hiking Tours (Day & Night)
      • Picnic Shelters
      • Boat Ramps
      • Programs for Junior Rangers & children
    • Yearly Calendar of Events
      • January – Dia De Los Reyes, Cultural Arts Center, 770.949.2787
      • February – Black History Month, Cultural Arts Center, 770.949.2787
      • April – Business to Business Expo, Douglas County Chamber of Commerce, 770.942.5022
      • May – Main Street Market & BBQ Competition 770.947.5920
      • Springs Concerts on the Plaza, Cultural Arts Council, 770.949.2787
      • Taste for the Grape & Taste for Douglasville Arts, CAC, 770.949.2787
      • June – Summer Arts & Crafts Show, Sweetwater State Park, 770.459.1946
      • Penny McHenry Hydrangea Festival, Douglasville, 678.838.4449
      • Juneteenth Festival, 770.947.5920
    • Yearly Calendar of Events
      • July – Friday Night Flicks, O’Neal Plaza, 770.947.5920
      • Wednesday Wind Down, O’Neal Plaza, 770.947.5920
            • Fourth of July Parade, Fireworks & Barbeque,
      • Douglasville & Hunter Park – 770.947.5920
      • September – Labor Day, Parade & Barbeque,
      • Downtown Douglasville & Hunter Park, 770.920.8152
      • September Saturdays, Douglas County Courthouse, 770.920.7593
      • Fall Concerts on the Plaza, Cultural Arts Council, 770.949.2787
      • New Manchester Festival, Sweetwater State Creek, 770.732.5871
    • Yearly Calendar of Events
      • October –
      • West Georgia Quad, Fall Main Street Market, Tike Ride 770.947.5920
      • Chili Cook Off, O’Neal Plaza, Cultural Arts Council, 770.949.2787
      • Moonlight Run, Rogue Runners, www.dcrr.clubexpress.com
      • November – Christmas in Lithia, Lithia Springs HS, 770-651-6778
      • December – City of Douglasville 1 st Annual Christmas Parade, Concert and Annual Tree Lighting, 770.947.5920
      • All events are subject to change. For a up-to-date list please visit our website,
      • www.visitdouglasville.com
    • Day Trips
      • Group Tours
      • Family Vacations
      • Reunions
      • Field Trips
    • Day Trip Ideas
      • Outdoor Adventures
      • Shopping
      • Atlanta Attractions
      • Historic Tours
    • Day Trips
      • Anytime you have a traveler who needs help planning or setting up a day trip, feel free to refer them to the CVB. We have partnerships with many area attractions that may offer discount ticket prices when booked thru the CVB.
      • 678-715-6069
      • [email_address]
    • Some of our Attraction Partners
    • Historic Douglasville
      • Historic District – Downtown Douglasville
      • Roberts-Mozley House - Cultural Arts Center
      • Old Douglas County Courthouse
      • Poole-Hudson/Farmer House – Le Jardin Blanc
    • Welcome Center
        • Brochures for Douglasville & Atlanta Attractions
        • Ability to purchase tickets to certain attractions
        • Suggestions for “what to do”
        • Reservations for attractions & activities
    • CVB Services to Hotels
      • Welcome Bags
        • 2 per room for groups, weddings & reunions
      • Leads from Tradeshows, the state & Visitor Information Centers
      • Opportunities to quote rates for upcoming events – which are listed on our website
      • Assistance with RFP’s
      • Promotion of your hotel in our printed materials – Visitors Guide, City Map, Website, etc.
    • Contact Information
      • Douglasville Welcome Center
      • 6694 E. Broad St.
      • Douglasville, GA 30134
      • 770-947-5920
      • 1.800.661.0013
      • www.visitdouglasville.com
      • Follow us on Facebook, Twitter, Myspace & Blogspot!
    • Important Emergency Contacts
      • Douglasville Police Department
      • 770-920-3021
      • Wellstar Douglas Hospital
      • 770-949-1500
      • Douglasville Fire Department
      • 770-942-8626