Frisk Online brochure 2012

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For more information on Frisk Online consultancy and training services please do not hesitate to contact us. Mail to: info@frisk-online.com

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Frisk Online brochure 2012

  1. 1. fraud and risk training expertstraining brochure2012
  2. 2. Achieving ongoingcompliancethrough workbased learning
  3. 3. contentsAbout Frisk Online training Page 4Course library (a-z) Page 15Courseware price list Page 17Case study: Takion work with Frisk Online Page 18Annex - Definitions Page 19Annex - Detailed overviews Page 20 3 | 53 www.frisk-online.com
  4. 4. about Frisk OnlineWho are we?Frisk Online is a training and consultancy firm based in Surrey (UK).We specialise in interpreting best practice, regulation, as well as implementingsystems and controls to manage e-payment fraud and risk. Frisk Online Training Highlights Take charge of your employee training programme. Frisk Online provides clients with the tools and expertise to achieve success: üü Consistent and up-to-date training for regulated firms üü Course administrator tracking and record keeping tools üü Legal expertise to provide you assurance in the content we deliver üü A mix of both face-to-face training and e-learning packages üü Reflect your company policies in our training programmes üü Packages to suit different learning needs and employee roles üü Secure technology to safeguard your users personal details üü Try before you buy and experience the quality of our e-courses üü Conveniently access e-learning any place at any timeWhat we do best:1ƒƒ PI/EMI compliance and registrationƒƒ FSA & Gambling commission complianceƒƒ PCI/PA-DSS interpretation and supportƒƒ e-course and face-to-face trainingClick here to learn more about Frisk Onlinecompany background.1. Please see Annex – Definitions Page 19 4 | 53 www.frisk-online.com
  5. 5. What is differentabout our training?We deliver consistent and up-to-date training for regulated firmsFrisk Online ensures that regulated payment and In particular, the followingremote gaming firms understand and comply regulated firms benefit from ourwith their responsibilities under the Money training packages:Laundering Regulations, and are constantlyaligned with relevant regulatory requirements ƒƒ Payment Institutions(e.g. FSA, HMRC and Gambling Commission). ƒƒ Money Service Businesses ƒƒ Electronic Money IssuersFrisk Online delivers upbeat and thorough ƒƒ Remote Gaming firmstraining programmes in plain English thatcaptures the imagination of users, and clearlymaps to regulated firms legal requirements.Subject areas can often prove difficult foremployees new to financial crime. We alwayswrite courses in non-legalistic terms making iteasier to understand and digest. 5 | 53 www.frisk-online.com
  6. 6. What is differentabout our training?We provide course administrator tracking and record keeping toolsWe recognise as a legal requirement that regulated firms must provide ​entry-level training to all new staff, and regular on-going annual training forexisting staff to refresh their knowledge and understanding of fraud, e-paymentrisk and Anti Money Laundering. Frisk Online can help you with theserequirements by offering the following training options:ƒƒ Refresher training ƒƒ Tracking Content is constantly updated with new Course administrators can login to their Frisk case studies, latest trends, and changing Online account to report on group progress legislation to assist this process. Alternatively, or await delivery of final results and reports clients provide us with their own case studies by email. which we integrate into e-course and face-to- face training. ƒƒ Print certificate Students can print their online certificateƒƒ Record keeping upon completion of their e-course to record e-learning technology automatically their achievement and contribute towards generates a report in the format required personal development. by regulators to record your employee’s progress (i.e. new starter, ongoing annual, and refresher training programmes). 6 | 53 www.frisk-online.com
  7. 7. What is differentabout our training?Legal expertise to provide you assurance in the content we deliverand a mix of both face-to-face training and e-learning packagesLegal expertise to provide you A mix of both face-to-face trainingassurance in the content we deliver and e-learning packages We believe the right mix of training is a blend of both e-learning and face-to-face. Frisk Online helps its clients build a training plan that empowers and motivates staff.Where appropriate, Frisk Online content isreviewed by our solicitors Winton and Winton We use e-learning as a follow up to checkLimited, to ensure content is accurate. employees understanding of study areas provided during face-to-face sessions. However,For example: Our latest e-course ‘The Future of for overseas employees supporting your mainData Protection’ (beta) features video clips of operation, an end-to end e-learning programmeWinton and Winton Ltd legal experts, providing could be more suitable. We can work with youtheir view points on ‘How changes to Data to achieve and sustain compliance throughProtection law will impact firms in 2013’. appropriate training.‘The Future of Data Protection’ discusses guidance already released by the Information Commissioner office on how the DPA 2013 will impact UK firms and related Information Security best practice.For more information on this new course pleasecontact info@frisk-online.com 7 | 53 www.frisk-online.com
  8. 8. What is differentabout our training?Reflect your company policies in our training programmes See case study "Takion" on page 18You will find us committed to providing high calibre and quality training thatreflects your key requirements. Our e-learning is dynamic and can be easilycustomised or edited to adopt your company’s style, branding and policies.For example:ƒƒ Colour editing the e-course delivery to reflect We ensure your intellectual property and your corporate brand. confidentiality is protected and we NEVERƒƒ Company logo included in e-course login and share any customised content with third parties. course delivery screens. If you choose to use another training provider,ƒƒ Hyperlink to your internal document storage we simply delete any content you have areas (e.g. to your security policy). provided us if our relationship ends.ƒƒ Adapt Frisk Online recommendations to match your own internal policies. For more information on how we protect you,ƒƒ Import your own questions to the final tests click here to visit our terms and conditions. provided by Frisk Online. 8 | 53 www.frisk-online.com
  9. 9. What is differentabout our training?Packages to suit different learning needs and employee rolesOur courses take into consideration the diverse learning needs of youremployees. We have graded each module in our library by level (e.g. basic,intermediate and advanced). Suggestions are also provided as to whichemployees will benefit most. Basic Entry level courseware for employees with little experience of the subject area Intermediate For employees progressing from basic level to intermediate. Alternatively, senior employees (e.g. director, manager and team leaders) will benefit most Advanced Content applicable to senior employees responsible for strategic planning 9 | 53 www.frisk-online.com
  10. 10. What is differentabout our training?Secure technology to safeguard your students’ personal detailsFrisk Online has developed our solution to meet strict security and privacyrequirements including:Security and continuity:ƒƒ Encryption ƒƒ Backup We encrypt users’ details when transmitted, We securely and regularly backup our system processed and stored. to ensure your user details are protected.ƒƒ Strong passwords ƒƒ Availability We force all users to create strong In the event of disruption, we can fail-over to passwords to prevent someone guessing our backup server, to ensure continuity and their login credentials and gaining access to quality of service. personal data.ƒƒ Lockdown Our servers are protected and we maintain the highest levels of security at all times. 10 | 53 www.frisk-online.com
  11. 11. What is differentabout our training?Secure technology to safeguard your students’ personal detailsFrisk Online has developed our solution to meet strict security and privacyrequirements including:Data protection and privacy:ƒƒ Edit account Notes: Users can easily update their personal details if inconsistencies exist via their learning We are happy to register users on your account (e.g. amend address details). behalf, and encourage companies to send a spreadsheet of user details in a zipped (AESƒƒ Preferences encrypted) file protected by a strong password. Users can subscribe and unsubscribe to If a company collects employee data and passes mailing options or securely delete their to Frisk Online, it is the company’s responsibility accounts. to perform certain obligations under the Data Protection Act 1998.ƒƒ Cookies Our terms and conditions explain how we use Alternatively, you can instruct your employees cookies and how to control use of cookies at to register a Frisk Online account on their own our site. behalf and agree to our terms. Then we can give permission to a company ‘group owner’ withinƒƒ Anonymous groups your organisation who can add and remove Companies are given the option to create students from groups he or she creates. anonymous groups of users identified by a unique reference only, to negate any For more information on cookies, privacy and responsibility for data protection over our terms click here to learn more. Alternatively their users’ details (see ‘Notes’ for more please contact us, and we will be happy to information). provide guidance over the phone or by email. E: info@frisk-online.com T: + 44 (0) 800 7566377. 11 | 53 www.frisk-online.com
  12. 12. What is differentabout our training?Try before you buy and experience the quality of our e-coursesIndividuals and companies can make useof the following demo e-learning facilities:ƒƒ Free trial ƒƒ Group trial All registered users can choose to gain Companies can set up a trial account for a access to a trial e-course. group and run a training programme using a For more information and to register click demo module to review the learning portal here. features.ƒƒ Quick demo To organise a group trial, please contact us and All users can take a quick demo of modules we will be happy to provide guidance over the in our library. phone or by email. For more information and to take a demo E: info@frisk-online.com T: + 44 (0) 800 7566377. click here. 12 | 53 www.frisk-online.com
  13. 13. What is differentabout our training?Conveniently access great value e-learning at any timeOur e-courses are priced on par with nationwide recognised professionaltraining (e.g. e-courses offered by public bodies or regulators in thee-payments industry).We do not over inflate the course prices, and starting at £15 per module, webelieve that pricing should be completely transparent and accessible by alltypes of business. The pricing list can be downloaded from our site.Accessible ‘bite-size’ trainingon the fly:It can often be challenging to organise training ƒƒ Bite-size trainingwhen faced with the busy schedules of your Frisk Online Courses are broken down intoemployees, so Frisk Online incorporates the a number of easy to digest modules andfollowing features to enhance accessibility and associated topics. Users can click on thesupport the user learning experience: home icon to re-start each module at any time. Modules usually take approximately 1-2ƒƒ Accessibility tools hours to complete. Firms have a responsibility to provide accessible training. Frisk Online works with ƒƒ Bookmarking Ability Net to ensure that its courseware is We have developed our e-courses to accessible. remember where you exited the course so upon next login you restart where you last For example: We have designed tools for finished. users to increase and decrease text size within our e-courses. Our e-courseware is ƒƒ Deadlines designed to be user friendly, comprehensive We set deadlines for all individuals and and easy to navigate. companies taking our courses for one month after an e-course is assigned. Course access Moreover, UK firms should be aware that the will expire upon completion of a test or when Special Education Needs and Disability Act the deadline is exceeded. 2001 amended to Disability Discrimination Act 1995, makes unjustified discrimination by ƒƒ Auto reminders education providers against disabled pupils, All users receive reminders to complete their students and adult learners unlawful. course in time before a deadline exceeds. Visit www.direct.gov.uk for more information. 13 | 53 www.frisk-online.com
  14. 14. What is differentabout our training?ƒƒ Tools ƒƒ Resources Frisk Online has created our own e-learning Users have a library of fraud and risk tools to enhance the user learning experience resources at their disposal. To enhance which include: learning, visit Frisk Online resource pages where you will find a database of keywords, Note creator – Users can access a note factsheets, guides and useful URLs. creator to record notes. Simply save the notes and email a copy or print off at the end ƒƒ Interactive case studies of your training session as a record. Our courses contain case studies with problematic scenarios. Each scenario Audio narration – We have integrated high engages the user to apply problem solving quality digital audio to accompany e-courses. skills. Feedback is provided dependent on the As users progress a voice over provides user’s decisions. Case studies are related to hints and tips. Audio script is available in text each industry type we work with. format, if the user prefers to switch off sound. 14 | 53 www.frisk-online.com
  15. 15. Course library (a-z)Our course library consists of both face-to-face ande-learning courses.Fraud AwarenessModule title Reference code Content level Medium Country Industry Read more editions sectorFraud matters FAIGAMING 1 Basic e-course UK Remote read more gamingFraud types FAIGAMING 2 Basic e-course UK Remote read more gamingIdentity FAIGAMING 3 Advanced e-course UK Remote read moremanagement gamingScenarios FAIGAMING 4 Intermediate e-course UK Remote read more gamingCommunication FAIGAMING 5 Basic e-course UK Remote read more gamingFraud FAIGAMING 6 Advanced Workshop All Remote read moremanagement gamingFraud FAPSP 1 Advanced Workshop All PSP read moremanagementFraud FAECOMM 1 Advanced Workshop All PSP read moremanagementInformation SecurityModule title Reference code Content level Medium Country Industry Read more editions sectorInformation ISALL 1A Basic e-course UK All firms read moreSecurityAwarenessInformation ISALL 1B Basic e-course US All firms read moreSecurityAwarenessInformation ISALL 2 Basic Workshop UK All firms read moreSecurityAwarenessThe future of Data ISALL 3 Intermediate e-course UK All firms read moreProtection 15 | 53 www.frisk-online.com
  16. 16. Course library (a-z)Our course library consists of both face-to-face ande-learning courses.Anti Money Laundering Module title Reference code Content level Medium Country Industry Read more editions sectorAnti Money AMLIGAMING 1 Basic Workshop UK Remote read moreLaundering gamingAnti Money AMLPSP 1 Basic Workshop UK PSP read moreLaunderingSystems and LCPSP 4 Advanced Workshop UK PSP read moreControlsePayments Module title Reference code Content level Medium Country Industry Read more editions sectorePayment risk EPAYPSP 1 Intermediate Workshop All PSP read moremanagementLegal and Compliance Module title Reference code Content level Medium Country Industry Read more editions sector Payment Service LCPSP 1 Advanced Workshop UK PSP read more Regulations 2009 Electronic Money LCPSP 2 Advanced Workshop UK PSP read more Regulations 2011Definitions:PSP (Payment Service Providers) – Includes Payment Institutions, Electronic Money Issuers and Money Service Businesses.Remote gaming – Gaming firms operating online (e.g. sports betting, casino, bingo and exchange).UK/US edition – Courses are customised to reflect legislation in different jurisdictions. 16 | 53 www.frisk-online.com
  17. 17. Courseware price listFace-to-face training services:We will visit your firm and provide in-house workshop style training. If youwant a specific course delivered, tell us your requirements and we will producethe contentDelivery of training: Pricing:Each student will be given a CD containing On-sitecopies of course materials and presentation Our daily rate is £750 (excl. VAT) for trainingpackages. We book learning groups for up to delivered at your work place. Additional10-12 persons per session. We also host training charges will apply for the course literature,at our London based conference rooms in CDs, travel and accommodation costsLiverpool Street. incurred (outside London). Off-site Additional charges apply for training sessions external to your work place (i.e. £850 per day booking fee PLUS daily rate of £750 = £1600). One-to-one coaching can also be provided at our office in Guildford, Surrey. E-courses: To view all e-modules and prices, please click here to demo and buy courses via www.frisk-online.com. Note: Frisk Online reserves the right to make changes to the content, structure, and prices of our courseware. 17 | 53 www.frisk-online.com
  18. 18. Case studyFrisk Online delivered intermediate level ISA e-courses to Takionin 2012We customised the delivery of this course using our white labelling tool.Additional questions to emphasise secure coding principles were added tothis course to suit the employee roles and responsibilities at Takion.Takion Technologies S.L. ISA e-course customised for Takion:Frisk Online works with global clients bysupplying e-courses to assist their compliancewith regulations and standards (e.g. PCI-DSS). In January 2012, Frisk Online delivered a customised version of the e-course‘Information Security Awareness’ (ISA) forTakion Technologies S.L. Takion is an expert professional services company in Payment technology and based in Madrid.Frisk Online ISA e-courses help firms promote ƒƒ Colour editing - to reflect Takion corporateIS awareness, protect confidential data, and colour scheme.comply with the EU Data Protection Directive, by ƒƒ Logo - appears in every slide of e-course.implementing IT controls, business continuity ƒƒ Case studies - customised to review softwareand physical security measures (e.g. PCI-DSS). risks in developing payment software technology.Demo ALL e-course modules now by visiting ƒƒ Test questions – more advanced contentwww.frisk-online.com ƒƒ covering secure coding and software vulnerabilities (e.g. SQLi). Our developers really enjoyed taking this course Frisk Online Award and the results are very noticeable in the way our staff work. of Excellence The final test was especially good, with 20 questions, serving as an intense training session. Miguel Lozano (Director) 18 | 53 www.frisk-online.com
  19. 19. Annex - DeFinitionsPlease visit our resource pages (key words a-z) for more information on thedefinitions used in this brochureGo to: www.frisk-online.com then click on ‘Resources’.Electronic Money Issuer (EMI)Financial Services Authority (FSA)Her Majesty Revenue & Customs (HMRC)Money Service Business (MSB)Payment Application Data Security Standard (PA-DSS)Payment Card Interface Data Security Standard (PCI-DSS)Payment Institution (PI)Payment Service Provider (PSP)Structured Query Language Injection (SQLi)Thank you for taking the time to read this brochure. We look forward to welcoming you to theFrisk Online community of learners. 19 | 53 www.frisk-online.com
  20. 20. FraudawarenessFrisk Online Fraud Awareness coursesare aimed towards customer facing andback office employees in the UK remotegaming industry. Advanced content issuited towards employees responsible foranti-fraud strategy, systems and controls.Main objective:To help all individuals and firms recognise,mitigate and effectively report CustomerNot Present (CNP) fraud scenarios andrisks.Content can be edited to suit all companypolicies and jurisdictional regulatoryrequirements.Course options:ƒƒ eCourse modules: 5ƒƒ Workshops: 3ƒƒ Country editions: UK / Worldwideƒƒ Sectors: Allƒƒ Audience: AllDemo modules now by visitingwww.frisk-online.com 20 | 53 www.frisk-online.com
  21. 21. Fraud AwarenesseCoursesFrisk Online Fraud Awareness courseware contains a comprehensive set oftraining solutions to raise awareness of Customer Not Present (CNP) fraud inthe remote gaming industry (UK).Main objective:The main objective is to help employees and individuals recognise, mitigate andreport the types of fraud experienced by your firm.Jurisdictions:ƒƒ United KingdomAudience:ƒƒ All employees working in the remote gaming industry (i.e. customer facing and back office)ƒƒ Senior compliance/anti-fraud employees can benefit from advanced modulesSectors:ƒƒ Remote gamingeCourse benefits:ƒƒ Gambling commission compliance Under the Money Laundering Regulations 2007, remote gaming firms are required to provide employees ongoing training (new starters and annually for refreshers). Frisk Online Fraud Awareness courseware perfectly complements your Anti Money Laundering compliance programme, and can be used annually as part of your refresher training.ƒƒ Avatars The Fraud Awareness animated e-courses use ‘avatars’ to demonstrate fraud case scenarios. If a firm wants a special bespoke training course delivered that identifies key individuals within their organisation (e.g. Fraud Manager or Money Laundering Reporting Officer), we can include these characters within the animation using real life images. 21 | 53 www.frisk-online.com
  22. 22. ƒƒ Fraud aware employees As a result of taking this training, your employees will be more fraud aware and protect your company, shareholders and assets from internal and external fraud risks.ƒƒ Refresher training We update this course annually with new ‘anti-fraud’ case studies to ensure your training is regularly refreshed. Buy any of the modules or the complete set to support your ongoing refresher training. For a full break down of fees, go to: courses > buy courses (via www.frisk- online.com).ƒƒ Final test This e-course has 5 modules and each of them contains a ‘Check your understanding’ and ‘Module summary’. When each module is completed, the user is presented with a final test, which is recorded and can be reported on via our Learning Management System (LMS) to satisfy regulatory requirements i.e. generate a report card of your group final score results and transfer to Microsoft Excel ® for internal record keeping purposes.ƒƒ Customise We can modify text to make the course reflect the legislation and regulations in your own remote gaming jurisdiction (e.g. Gibraltar and Malta etc). If you want to add your own statements or policies as PDF downloads, this is possible (e.g. set up a resource page).Delivery:ƒƒ Case studies: based on ‘real-life’ scenarios, including fraud money used to fund terrorismƒƒ Source references: with links to relevant legislation and key stakeholdersƒƒ Quizzes and games: fun games with entertaining animationƒƒ Check Your Understanding: x3 questions per moduleƒƒ Final test: 20 questions 22 | 53 www.frisk-online.com
  23. 23. Module overviewModule 1: Fraud matters – Basic - £35Ref: FAIGAMING 1Duration: 1 hourIntroduction:In this module, you will identify the key stakeholders unified in the global fight against fraud. You willlearn more about the impact fraud has on the UK economy and how fraud risk can be mitigated.  Topics:What is internet safety?Information rich topic with detailed explanations relevant for firms on the following:1. Protecting personal data2. Avoiding online threats3. Computer securityFact or fiction?Animated game to raise awareness of fraud concepts and techniques e.g. recent statistics (2012) fromUK Payments Administration on Customer Not Present (CNP) fraud.Key industry stakeholdersSlideshow of key UK stakeholders supporting the remote gaming industry to prevent fraud.Learning outcomes:ƒƒ Describe the Fraud Act 2006 and related case studiesƒƒ Discuss internet safety key concepts and techniquesƒƒ Understand more about fraud concepts, trends and preventionƒƒ Identify key stakeholders in the fraud prevention industry 23 | 53 www.frisk-online.com
  24. 24. Module 2: Fraud types – Basic - £25Ref : FAIGAMING 2Duration: 1 hourIntroduction:In this module, you will learn how your industry experiences different types of Customer Not Presentfraud (i.e. Customer Not Present refers to all types of online/e-payments).Topics:Card Not Present fraudLearn more about how chargebacks happen and methods fraudsters use to steal a victims card detailsand authorise a Customer/Card Not Present transaction.Cheque fraudUnderstand different types of cheque fraud and what the payments industry is doing to prevent it.Account takeoverLearn how cyber criminals takeover a gaming account and how stolen funds may be laundered e.g. viaan off shore poker room or an e-wallet.Bank wire fraudUnderstand the difference between UK domestic and international bank transfers and how a fraudstergains access to a victims account.False accountDiscover the different types of false accounts fraudsters register to facilitate fraud, money launderingand promotion abuse (e.g. ID theft, fictitious and Synthetic ID).Learning outcomes:ƒƒ Understand how CNP payments are authorised, charged back and defraudedƒƒ Evaluate different types of cheque fraud scenarios and related 2012 trendsƒƒ Identify how fraudsters hack online accounts and launder profits using e-payment systemsƒƒ Differentiate between fraud types associated with domestic and international bank paymentsƒƒ Distinguish between different types of fictional and genuine identity theft account set-ups 24 | 53 www.frisk-online.com
  25. 25. Module 3: Identity management – Advanced - £45Ref : FAIGAMING 3Duration: 1-2 hoursIntroduction: In this module, you will learn more about identity fraud prevention concepts. You will complete an‘identity exercise’ to explore techniques that prevent specific fraud types.  Topics:What is an identity?Overview the key attributes of an identity (both company and individual).Key conceptsIn-depth topic explaining what tools and mitigating factors (e.g. KYC, risk based approach andverification techniques) are available for the remote gaming industry to help prevent fraud.Identity exercisePlay a ‘drag and drop’ game to learn more about fraud types and appropriate verification techniques.Learning outcomes:ƒƒ Differentiate identifiable attributes between an individual and a businessƒƒ Recognise low, medium and high risks customersƒƒ Apply fraud modelling techniques to prevent fraudƒƒ Develop a risk based approach to ‘Know Your Customer’ exercisesƒƒ Identify which customers require enhanced due diligenceƒƒ Classify ‘Systems and Controls’ to mitigate various fraud typesƒƒ Review and select appropriate controls to mitigate indicated fraud types 25 | 53 www.frisk-online.com
  26. 26. Module 4: Scenarios – Intermediate - £35Ref: FAIGAMING 4Duration: 1 hourIntroduction:In this module, you will work through several ‘fraud case’ scenarios. You will gain insight into eachcase and recommend actions to resolve the problem. Case studies are ‘sanitised’ and based on reallife situations.Topics:Chip dumpingWork through a scenario explaining the concept of chip dumping, and how applying Know YourCustomer (KYC) procedures can prevent this fraud type.Terrorist financingSanitised version of case study where fraud money was laundered through sports betting sites, viae-wallets and precious metal exchanges, then used to finance terrorism.Beattie’s bingoHelp a fraud analyst dispute a chargeback request and collect supporting evidence.Learning outcomes:ƒƒ Understand how fraudsters set up multiple identities in a poker room to launder fraud proceedsƒƒ Evaluate how cybercriminals use fraud money to finance terrorism onlineƒƒ Work through a chargeback request and apply new learning in the workplace 26 | 53 www.frisk-online.com
  27. 27. Module 5: Communication – Basic - £15Ref: FAIGAMING 5Duration: 1 hourIntroduction:In this module, you will overview the elements of a ‘fraud reporting’ strategy. You will learn whichinformation must be included in a fraud report. This module helps you communicate effectively as ateam.Topics:Communication strategyWork through a communication strategy to help you communicate fraud within your firm within theconstraints of the Data Protection Act 1998.Note: This topic contains a template that can be used to import your own contact details (i.e. for allemployees and customers to report fraud internally and externally).Learning outcomes:ƒƒ Identify who to report fraud to within your firm internally and externallyƒƒ Evaluate the 8 principles of the Data Protection Act 1998ƒƒ Vet external requests for confidential information accordinglyƒƒ Report fraud promptly and efficiently in the workplacePlease click here to view all available e-courses and face-to-face training that Frisk Online offers.For more information about this e-course or if you would like Frisk Online to customise a specificcourse for you, contact us and we will be more than happy to tailor any courses for you on demand.Email: info@frisk-online.com. Tel: +44 (0) 800 756 6377. 27 | 53 www.frisk-online.com
  28. 28. Fraud Awarenessworksh0psEnrol on our face-to-face half day refresher advanced level workshop to learnmore about advanced fraud management techniques.Purpose:To enable communication, team building and continuous improvement of end-to-end work processeswithin a fraud management team.Training objective:The objective of this course is to help fraud management teams update and refresh their knowledgeand skills by sharing fraud profiling techniques, case studies and best practice team managementmethods.Jurisdictions:ƒƒ This course is generic and applies to fraud analysts worldwide. References can be adapted to clients various regulatory requirements as required.Who is this training workshop for?This course is suitable for fraud/risk analysts and managers working in the remote gaming,ecommerce and e-payments industries.Note: Content is tailored to discuss different fraud types and patterns experienced by your industry(e.g. remote gaming versus Money Service Business or Payment Institution/e-wallet case studies).How is the course delivered?The course is delivered face-to-face using presentation and work shop style techniques. Aninformation pack is provided.Workshop benefits:ƒƒ Start-ups This workshop is especially suitable for new Payment Institutions (PIs), Electronic Money Institutions (EMIs), Money Service Businesses (MSBs) and remote gaming firms. Information helps start-ups build a fraud management system that satisfies regulatory requirements. 28 | 53 www.frisk-online.com
  29. 29. ƒƒ Established firms The training workshop is advanced and complements the basic training Fraud Awareness and Information Security e-courses available to your employees. For more information on our e-courses, visit www.frisk-online.com (go to: courses > buy courses).ƒƒ Team building Training is a great opportunity for your employees to take a step back and evaluate how to improve the processes and policies your firm has in place to prevent fraud. Support is provided to employees during the workshop to overcome specific issues experienced by your firm (e.g. high chargeback rates).Workshop overviewRef: FAIGAMING 6/ FAPSP1/ FAECOMM 1Duration: Half day workshopTopics:Introduction to fraud managementRound table discussion covering fraud types experienced by your firm and counter measures inplace.Anti-fraud systems and controlsReview advanced systems and controls firms implement to prevent internal and external fraud.Perform a SWOT analysis of current systems and tools utilised by your firm and summarise any gaps.Identify fraud reporting communication proceduresDiscuss effective communication structures in place to govern and coordinate anti-fraud controls (e.g.whistle blowing).The fraud prevention manualIdentify the information and guidance a firm must provide employees as part of an advanced fraudmanagement programme.Check your understandingA round of 10 questions is presented to check your understanding.Summary 29 | 53 www.frisk-online.com
  30. 30. Learning outcomes:ƒƒ Review fraud types in the e-payments industryƒƒ Analyse historical fraud cases experienced by your firmƒƒ Evaluate anti-fraud systems and controlsƒƒ Identify fraud reporting communication proceduresPlease click here to view all available e-courses and face-to-face training that Frisk Online offers.For more information about this e-course or if you would like Frisk Online to customise a specificcourse for you, contact us and we will be more than happy to tailor any courses for you on demand.Email to: info@frisk-online.com. Tel: +44 (0) 800 756 6377. 30 | 53 www.frisk-online.com
  31. 31. InformationSecurityFrisk Online Information Security coursesare aimed towards firms responsible forprocessing sensitive information over theinternet and offline (e.g. personal detailsand payment records).Main objective:To protect confidential data, and complywith the UK Data Protection Act 1998, byimplementing IT, business continuity andphysical security measures (e.g. PaymentCard Interface Data Security Standard).Course options:ƒƒ eCourse modules: 3ƒƒ Workshops: 1ƒƒ Country editions: UK / USƒƒ Sectors: Allƒƒ Audience: AllDemo modules now by visiting cloudwww.frisk-online.com 31 | 53 Smishing www.frisk-online.com
  32. 32. Information SecurityeCoursesFrisk Online Information Security courseware is aimed towards ALL firmsresponsible for processing sensitive information over the internet and offline(e.g. personal details and transaction hard copies).Main objective:The main objective is to help firms protect confidential data, and comply withthe UK Data Protection Act 1998, by implementing business continuity, IT andphysical security controls (e.g. PCI-DSS).Jurisdictions:ƒƒ United Kingdomƒƒ United StatesAudience:ƒƒ Software developersSectors:ƒƒ All firmsNote: All industries processing confidential information will benefit from this training.eCourse benefits:ƒƒ New starters Provide your new starters with Information Security awareness training in compliance with PCI-DSS requirements, or as a general induction to your security policy.ƒƒ Refresher training We update this course annually with new ‘Data breach’ case studies to ensure your training is regularly refreshed. 32 | 53 www.frisk-online.com
  33. 33. ƒƒ Security aware employees As a result of taking this training, your employees will be more security aware, and protect your confidential information from exposure.ƒƒ PCI/PA-DSS compliance: PCI-DSS and PA-DSS require all employees and those developing payment applications to be security aware. PCI/PA-DSS principles are reflected within this awareness training to sustain ongoing compliance. This training serves as a basic introduction to information security and secure software development.ƒƒ Record keeping Clients utilise the Frisk Online record keeping tools to report on users’ progress, and produce evidence during PCI/PA-DSS assessments, that employees are trained in accordance with the standards i.e. generate a report card of user scores (pass and fail results).ƒƒ Customise Firms can provide us with content, case studies and questions which we will integrate into information security e-courses as part of your unique training programme. For example: We can include a topic on your ‘Security policy’ and outline each policy within the course.ƒƒ Conformation of compliance Frisk Online provides the ability to ask users to confirm understanding of a firm’s own security policies, by referring to in-house policies, and generating a receipt which must be checked in compliance. By enrolling your employees onto an e-learning course and asking them to complete a final test conformation is compulsory. Without requiring an employee to complete a final test that is recorded, you can never be sure that the message is understood.Each receipt serves as a record and can be reported on by group owners i.e. a company can addsubscribe as a ‘group owner’ and manage the e-learning training programme remotely.Delivery:ƒƒ Case studies: Information Security incidents within a firm that may result in a data breachƒƒ Content: this course is rich in information with links to key stakeholders in the IS communityƒƒ Final test: 20 questions 33 | 53 www.frisk-online.com
  34. 34. Module overviewNote: The overview below is extracted from the Information Security Awareness (ISA) UK edition.The US content (Beta) is the same format; however key stakeholders and laws focus on the UnitedStates or equivalent worldwide best practice.Module 1: Information Security Awareness – Basic - £35.00Ref: ISALL 1A (UK) – e-courseRef: ISALL 1B (beta) – e-courseDuration: 1-2 hoursIntroductionIn this module, you will learn more about Information Security (IS) risks, and how to implementsecurity controls in your work place to help prevent data breaches.  Topics:IS corporate governanceIn this topic, you will identify the different components of an Information Security corporategovernance program including: security policies, fraud prevention, business continuity, internalaudit, risk assessment, Information Security training policies, and Security Incident ResponsePlanning.Case studiesIn this topic, you will review ‘information security’ case studies you may encounter at work e.g.SQL injection, internal fraud and Man In The Middle Attacks. Case studies focus on softwaredevelopment vulnerabilities such as SQL injection and Man In the Middle Attacks.What is internet safety?Learning how to use the internet safely is a vital step for all internet users. By educating yourself,your organisation and customers, you can mitigate the impact of online fraud. In this topic, learnmore about: protecting personal data, avoiding online threats and computer security.Key stakeholdersThis topic introduces you to key stakeholders supporting, regulating and advising firms with aresponsibility to enforce Information Security measures in your jurisdiction and worldwide. 34 | 53 www.frisk-online.com
  35. 35. Learning outcomes:ƒƒ Identify the components of an IS corporate governance initiativeƒƒ Review Information Security case studies you may encounter at workƒƒ Protect personal data, enforce computer security and avoid online threatsƒƒ Explore key stakeholders involved in the fight against information security breachesPlease click here to view all available e-courses and face-to-face training that Frisk Online offers.For more information about this e-course or if you would like Frisk Online to customise a specificcourse for you, contact us and we will be more than happy to tailor any courses for you on demand.Email to: info@frisk-online.com. Tel: +44 (0) 800 756 6377. 35 | 53 www.frisk-online.com
  36. 36. Information SecurityworkshopsEnrol new starters and existing employees onto an Information Security face-to-face workshop to increase awareness of your security policy.Purpose:Enable your employees to recognise the importance of protecting confidential information within yourworkplace and mitigate the risk of data breaches.Training objective:Provide your employees with access to key concepts related to Data Protection, then discuss theimportance of protecting confidential information, by overviewing real life ‘data breach’ case studies.Jurisdictions:This course is aimed towards a UK audience. References are made to the Data Protection Act 1998;however this can be adapted to suit any applicable jurisdiction and regulatory environment. The maincontent related to mitigating data breaches is generic (worldwide).Who is this training workshop for?This course is generic and applies to ALL employees responsible for processing confidentialinformation both online and offline.How is the course delivered?The course is delivered face-to-face using presentation and work shop style techniques. Aninformation pack is provided.Workshop benefits:ƒƒ New starters Provide your new starters with Information Security awareness training in compliance with PCI-DSS requirements, or as a general induction to your security policy.ƒƒ Security aware employees As a result of taking this training, your employees will be more security aware, and protect your confidential information from exposure. 36 | 53 www.frisk-online.com
  37. 37. ƒƒ Conformation of compliance Frisk Online will provide employees a final test to ensure compliance and understanding of basic information security principles. A record of their achievement will be supplied as ‘conformation of compliance’.Workshop overviewRef: FAIGAMING 6/ FAPSP1/ FAECOMM 1Duration: Half day workshopTopics:Introduction to Data ProtectionReview key definitions related to Data Protection including: data, personal data, sensitive data dataprocessor, data controller and data subject.Real life data breach case studiesDiscuss data loss or security incidents (e.g. physical and logical). Presentation involving ‘real life’scenarios and how firms implement controls to prevent data breaches.Security incident typologiesRefer to Information Security classifications provided by key stakeholders such as the InformationSecurity Commission and National Institute of Standards and Technology.How to report a security incidentDiscuss effective communication structures in place to govern and coordinate Information Securitycontrols (e.g. whistle blowing).Check your understandingA round of 10 questions is presented to check your understanding.SummaryLearning outcomes:ƒƒ Review key principles and terms related to Data Protectionƒƒ Evaluate ‘real life’ data breach scenarios and associated mitigating controlsƒƒ Classify types of ‘best practice’ security incidents and definitionsƒƒ Identify information security communication and whistle blowing procedures 37 | 53 www.frisk-online.com
  38. 38. Anti MoneyLaunderingFrisk Online Anti Money Laundering (AML)courses are aimed towards all employeesworking in the UK remote gaming andpayments industry. Advanced content issuited towards employees responsible forAML strategy and associated systems andcontrols.Main objective:To help individuals and firms recognise,mitigate and effectively report MoneyLaundering activity experienced by yourfirm, and comply with regulatory AMLtraining requirements.Content can be edited to suit all companypolicies and jurisdictional regulatoryrequirements.Course options:ƒƒ Workshops: 3ƒƒ Country editions: UKƒƒ Sectors: Allƒƒ Audience: AllDemo modules now by visitingwww.frisk-online.com 38 | 53 www.frisk-online.com
  39. 39. Anti Money LaunderingWorkshopsEnrol on our face-to-face half day refresher basic level workshop to learn moreabout complying with the Money Laundering Regulations 2007 (MLRs).Purpose:To provide foundation knowledge of the MLRs and a practical understanding of how these legalrequirements are applied in your workplace.Training objective:The objective of this course is to ensure your firm complies with MLRs, by providing adequate trainingto all employees, in order that each individual understands their obligation to comply with both yourfirm’s financial crime policies and legal responsibilities for example:1. AML company policy2. MLRs legal requirements3. Gambling Commission regulationsJurisdictions:ƒƒ United KingdomWho is this training workshop for?The course is suitable for all personnel working in the UK remote gaming industry which includes:casino, exchange betting, sports book and bingo.Note: As required, we tailor the course to your firm’s company policy, jurisdiction regulatoryrequirements (e.g. Malta) and specific case studies/typologies.How is the course delivered?The course is delivered face-to-face using presentation and workshop style techniques. Aninformation pack is provided. 39 | 53 www.frisk-online.com
  40. 40. Workshop benefits:ƒƒ Start-ups This workshop is especially suitable for new remote gaming firms as key fundamentals and concepts related to Money Laundering are explained in non-legalistic terms.ƒƒ Ongoing compliance Regulated firms are required to provide all new employees and existing employees with annual training in Anti Money Laundering. This training workshop will help your firm meet the Gambling Commission requirements and comply with the MLRs.ƒƒ Fresh look at compliance It’s essential we explore the obstacles preventing your firm to comply with the MLRs and overcome these issues through raising awareness, and by educating your employees to be compliant.Workshop overviewRef: AMLREMOTE GAMING 1Duration: Half day workshopTopics:About Money LaunderingRound table discussion gauging individuals level of knowledge, covering money laundering casestudies experienced by the remote gaming industry, best practice and key stakeholders in the AntiMoney Laundering worldwide community.Key definitionsBack to basics, this topic uncovers the key definitions related to Money Laundering 2007 and theProceeds of Crime Act 2002 including:1. Proceeds of crime2. Money Laundering3. Main offences4. Suspicious Activity ReportingTypologiesA detailed perspective is provided discussing global money laundering trends, typologies and casestudies experienced by the e-payments and remote gaming industries. 40 | 53 www.frisk-online.com
  41. 41. CommunicationDefine how a firm effectively collates Suspicious Activity Reports, through categorisation ofoffences, and then reports these cases externally to the authorities (e.g. SOCA), within theconstraints of the Money Laundering Regulations 2007 and the Data Protection Act 1998.Check your understandingA round of 10 questions is presented to check your understanding.SummaryLearning outcomes:ƒƒ Identify the main purpose and goals of the MLRsƒƒ Understand each of the main ML offences and related examplesƒƒ Evaluate the core principles of Know Your Customer and your application of such strategiesƒƒ Discuss types of money laundering activity experienced by your firmƒƒ Identify the suspicious advice reporting channels within your firmƒƒ Review key points from the training day in a summary exercisePlease click here to view all available e-courses and face-to-face training that Frisk Online offers.For more information about this e-course or if you would like Frisk Online to customise a specificcourse for you, contact us and we will be more than happy to tailor any courses for you on demand.Email to: info@frisk-online.com. Tel: +44 (0) 800 756 6377. 41 | 53 www.frisk-online.com
  42. 42. Legal andComplianceFrisk Online Legal and Compliance coursesare aimed towards all Senior Directorsworking in the payments industry. Contentcovers basic, intermediate and advancedconcepts related to the following: PaymentService Regulations 2009 and ElectronicMoney Regulations 2011.Main objective:To enable firms to interpret theircompliance obligations and develop asupporting internal control framework incompliance with e-payment law.Course options:ƒƒ Workshops: 2ƒƒ Country editions: UK / Worldwideƒƒ Sectors: Allƒƒ Audience: AllDemo modules now by visitingwww.frisk-online.com 42 | 53 www.frisk-online.com
  43. 43. Electronic Money Regulations2011 workshopsEnrol on our face-to-face half day workshop to learn more complying with theEMRs 2011.Purpose:To provide foundation knowledge and skills required by a firm seeking FSA registration and/orauthorisation under the MSRs as a small or fully authorised Electronic Money Institution.Training objective:The objective of this course is to advise senior management on ‘how to’ implement an internal controlframework and corporate governance program to comply successfully with the EMRs 2009.Jurisdictions:ƒƒ United KingdomWho is this training workshop for?The course is suitable for firms in the payments industry operating/or planning to register as anElectronic Money Institution in compliance with FSA requirements.How is the course delivered?The course is delivered face-to-face using presentation and work shop style techniques. Aninformation pack is provided.Workshop benefits:ƒƒ Start-ups This workshop is especially suitable for Electronic Money Institutions (EMIs) commencing their Financial Services Authority (FSA) licence application. Firms will gain insight into the Electronic Money Regulations 2011 and ‘the approach’ taken by the FSA in terms of regulation. 43 | 53 www.frisk-online.com
  44. 44. ƒƒ Balancing legal, commercial and financial effort The Electronic Money Regulations 2011 impacts many areas of your business. This course helps your firm form a ‘joined up approach’ to understanding and interpreting the EMRs, and allocating tasks to key personnel in order to manage ongoing compliance (e.g. complaints management, financial crime, corporate governance and financial risk management)Workshop overviewTopics:Ref: LCPSP 2Duration: half day workshopIntroduction to EMRsLearn more about the main scope, purpose and goals of the Electronic Money Regulations 2011 andhow European Law (Electronic Money Directive) is transposed into a UK regulatory framework (i.e.EMRs).Who is my regulator?Identify which regulators in the UK, are responsible for authorising, registering and supervisingpayment firms, in compliance with the Electronic Money Regulations 2011 and the MoneyLaundering Regulations 2007.How do we become authorised?Examine the authorisation process in detail and learn more about the following: FSA decisionmaking time frames, applicant conditions (e.g. legal structures and director background checks),and documents required to support your application and shape your ongoing complianceprogramme.About senior responsibilityInvestigate how the FSA authorises each individual with senior responsibility within an ElectronicMoney Institution (e.g. fit and proper assessment), overview the accompanying application formsand then study ‘how to’ complete these forms.Conduct of BusinessOverview Conduct of Business requirements (e.g. information requirements, rights and obligations).Learn how a firm must provide key information within fee schedules and terms and conditions inorder to promote a transparent service to its customers. 44 | 53 www.frisk-online.com
  45. 45. Treating Customers FairlyIdentify the purpose and structure of a Treating Customers Fairly policy and how to satisfy regulatorexpectations.Check your understandingSummaryLearning outcomes:ƒƒ Identify the purpose and main goals of the Electronic Money Regulationsƒƒ Understand FSA responsibilities under the Electronic Money Regulationsƒƒ Describe how FSA registration and authorisation is made in a timely mannerƒƒ Identify conditions and supporting material required by the FSA to facilitate the applicationƒƒ Evaluate factors considered by the FSA when individuals responsible for carrying out activities under the EMRs are assessed during the authorisation processƒƒ Interpret the main purpose of Conduct of Business terms and requirementsƒƒ Understand the implications of ‘Treating Customers fairly’ in accordance with regulator expectationsPlease click here to view all available e-courses and face-to-face training that Frisk Online offers.For more information about this e-course or if you would like Frisk Online to customise a specificcourse for you, contact us and we will be more than happy to tailor any courses for you on demand.Email to: info@frisk-online.com. Tel: +44 (0) 800 756 6377. 45 | 53 www.frisk-online.com
  46. 46. Payment Service Regulations2009Enrol on our face-to-face half day workshop to learn more complying with thePayment Service Regulations (PSRs) 2009.Purpose:To provide foundation knowledge and skills required by a firm seeking FSA registration and/orauthorisation under the PSRs as a small or fully authorised Payment Institution.Training objective:The objective of this course is to advise senior management on ‘how to’ implement an internalcontrol framework and corporate governance program to comply successfully with the PSRs 2009.Jurisdictions:ƒƒ United KingdomWho is this training workshop for?The course is suitable for all personnel working in the UK e-payments industry which includes: non-bank merchant acquirers i.e. payment gateways; e-wallets; money transmitters; and bill paymentservice providers.How is the course delivered?The course is delivered face-to-face using presentation and work shop style techniques. Aninformation pack is provided.Workshop benefits:ƒƒ Start-ups This workshop is especially suitable for new Payment Institutions (PIs), Electronic Money Institutions (EMIs), Money Service Businesses (MSBs) commencing their FSA licence application. Firms will gain insight into the Payment Service Regulations 2009 and ‘the approach’ taken by the FSA in terms of regulation. 46 | 53 www.frisk-online.com
  47. 47. ƒƒ Balancing legal, commercial and financial effort The Payment Service Regulations 2009 impacts many areas of your business. This course helps your firm form a ‘joined up approach’ to understanding and interpreting the PSRs, and allocating tasks to key personnel in order to manage ongoing compliance (e.g. complaints management, financial crime, corporate governance and financial risk management)Workshop overviewRef: LCPSP 1Duration: half day workshopTopics:Introduction to PSRsLearn more about the main scope, purpose and goals of the Payment Service Regulations 2009 andhow European Law (Payment Services Directive) is transposed into a UK regulatory framework (i.e.PSRs).Who is my regulator?Identify which regulators are responsible for authorising, registering and supervising paymentfirms in compliance with the Payment Service Regulations 2009 and the Money LaunderingRegulations 2007.How do we become authorised?Examine the authorisation process in detail and learn more about the following: FSA decisionmaking time frames, applicant conditions (e.g. legal structures and director background checks),and documents required to support your application and shape your ongoing complianceprogramme. About senior responsibility Investigate how the FSA authorise each individual with senior responsibility within a Payment Institution (e.g. fit and proper assessment), and overview the accompanying application forms and‘how to’ complete.Conduct of BusinessOverview Conduct of Business requirements (e.g. information requirements, rights and obligations).Learn how a firm must provide key information within fee schedules and terms and conditions inorder to promote a transparent service to its customers. 47 | 53 www.frisk-online.com
  48. 48. Treating Customers FairlyIdentify the purpose and structure of a Treating Customers Fairly policy and how to satisfy regulatorexpectations.Check your understandingSummaryLearning outcomes:ƒƒ Identify the purpose and main goals of the Payment Service Regulationsƒƒ Understand FSA responsibilities under the Payment Service Regulationsƒƒ Describe how FSA registration and authorisation is made in a timely mannerƒƒ Identify conditions and supporting material required by the FSA to facilitate the applicationƒƒ Evaluate factors considered by the FSA when individuals responsible for carrying out activities under the PSRs are assessed during the authorisation processƒƒ Interpret the main purpose of Conduct of Business terms and requirementsƒƒ Understand the implications of Treating Customers fairly in accordance with regulator expectationsPlease click here to view all available e-courses and face-to-face training that Frisk Online offers.For more information about this e-course or if you would like Frisk Online to customise a specificcourse for you, contact us and we will be more than happy to tailor any courses for you on demand.Email to: info@frisk-online.com. Tel: +44 (0) 800 756 6377. 48 | 53 www.frisk-online.com
  49. 49. E-PaymentsFrisk Online e-payment courses are aimedtowards all employees working in thepayments industry. Content covers basic,intermediate and advanced conceptsrelated to the following: e-paymentmethods, Payment Institution andElectronic Money Institution businessmodels and risk management.Main objective:To enable firms to perform a riskassessment against their e-paymentmethods, business model and mitigateperceived risks by implementing robustsystems and controls.Content can be edited to suit all companypolicies and jurisdictional regulatoryrequirements.Course options:ƒƒ Workshops: 1ƒƒ Country editions: Worldwideƒƒ Sectors: Allƒƒ Audience: AllDemo modules now by visitingwww.frisk-online.com 49 | 53 www.frisk-online.com
  50. 50. e-Payment risk managementworkshopsEnrol on our face-to-face full day refresher basic level workshop to learn moreabout the e-payment environment and associated risks.Purpose:Enable firms to perform a risk assessment against their e-payment methods and mitigate perceivedrisks by implementing robust systems and controls.Training objective:Identify key influences in the e-payments industry, by analysing various e-payment options andpayment processing business models. Further examine how associated risks are offset by marketpotential. A key output of this training is to produce a SWOT analysis of a payment firm’s businessmodel and payment methods to support an FSA PI/EMI application.Jurisdictions:ƒƒ United KingdomWho is this training workshop for?The course is suitable for all personnel working in the UK e-payments industry which includes: non-bank merchant acquirers i.e. payment gateways; e-wallets; money transmitters; and bill paymentservice providers.How is the course delivered?The course is delivered face-to-face using presentation and work shop style techniques. Aninformation pack is provided.Workshop benefits:ƒƒ Start-ups This workshop is especially suitable for new Payment Institutions (PIs), Electronic Money Institutions (EMIs), Money Service Businesses (MSBs) commencing their FSA licence application. Firms will gain insight into the risks their firm may be exposed to and adjust their business model plan as required. 50 | 53 www.frisk-online.com
  51. 51. ƒƒ Market perspective Marketing professionals will benefit from taking this course. The workshop focuses on exciting innovations in the e-payments industry (e.g. smart card readers), and how new product development must also support effective risk management.ƒƒ School for thoughts A key driver behind this workshop is to generate new ideas and add value to your business plan. This is very much a ‘brainstorming’ opportunity, and all professionals commencing a payment product launch will gain invaluable insight across the e-payment landscape.Workshop overviewRef: EPAYPSP 1Duration: full day workshopTopics:What is a Payment Service Provider (PSP)?Identify various categories of Payment Service Providers including:ƒƒ Payment Institutionsƒƒ Money Service Businessƒƒ Bill Payment Service Providersƒƒ Electronic Money IssuerWhat is a payment service?Identify different categories of payment services e.g. cash payments/withdrawals, credit transfersand payments made from a handheld device.How do PSPs differentiate?Review payment options available to online merchants e.g. card processing, mobile pre-paid, giftvouchers etc.What are the associated risks?Overview the main risks and mitigating strategies associated with payment processing.Check your understandingA round of 10 questions is presented to check your understanding.Summary 51 | 53 www.frisk-online.com
  52. 52. Learning outcomes:ƒƒ Describe how electronic payments are remotely processedƒƒ Analyse different payment models e.g. e-wallets, payment gateways and bill paymentsƒƒ Review options available to merchants using various payment models e.g. automated card processing, Virtual Mail Order Telephone Order, mobile pre-paid, gift vouchers etc.ƒƒ Identify the main risks and mitigating strategies associated with payment processingƒƒ Perform a SWOT analysis of the market environment against your associated business modelPlease click here to view all available e-courses and face-to-face training that Frisk Online offers.For more information about this e-course or if you would like Frisk Online to customise a specificcourse for you, contact us and we will be more than happy to tailor any courses for you on demand.Email to: info@frisk-online.com. Tel: +44 (0) 800 756 6377. 52 | 53 www.frisk-online.com
  53. 53. Frisk Online is a private limited company incorporatedand registered in England and Wales with company number06534650, whose registered office is at The Granary HonesYard, 1 Waverley Lane, Farnham, Surrey, England GU9 8BB.VAT Registration Number 974411806.© 2012 Frisk Online Limited. All rights reserved.

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