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Shawn Martin's Resume

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  • 1. Shawn Robert Martin PROFESSIONAL RESUME
  • 2. Table of Contents
    • Introduction & Summary
    • Shawn’s Professional Experience
    • Technical Knowledge & Skills
    • Notable Accomplishments
    • Employment History
    • Service Delivery Methodology
    • Education / Interests
    • Connect with Shawn
           
  • 3.
    • Shawn Has Ten Plus Years of Professional Business Development, Recruiting and Sales Experience within the Information Technology Support Services Industry. An Accomplished and Polished Businessman with Extensive Experience Selling, Recruiting for and Managing End-to-End Professional IT Services and Solutions for Fortune 1000 Companies Throughout the United States
    • I Have a Long History of Successful Sales and ITSM Service Delivery Track Record With Goal Oriented And Results Driven Performance. Utilizing a Combination of Industry Standard Best Practices Along with My Professional Skills, I Posses the Ability to Consistently Sell and Deliver Managed Information Technology Services for Clients and Employers.
    Introduction & Summary
  • 4. Shawn’s Professional Experience
  • 5. Technical Knowledge & Experience
  • 6. Notable Acomplishments
  • 7.
    • Responsible for New Business Development and Sales of Semper’s Professional Staffing Services
    • Responsible for all Recruiting Efforts and Filling Open Job Orders
    • Managing a Full Desk, Candidate Payroll & Client Invoicing
    • Manage San Francisco Bay Area Office, P&L, Marketing, Branding & Sales
    • Initial Phone Introduction with the Objective of Establishing Face-to-Face Client Meetings
    • Professional Fees Cost Estimation with Terms & Conditions
    • Tasked with Creating and Managing Long Term Business Relationships with New and Existing Semper Clients
    • Practice Horizontal and Vertical Selling Strategies
    • Maintain Semper Customer Satisfaction Levels
    Professional Employment History
  • 8.
    • Identify New Business Opportunities
    • Selling SOAProjects Professional Service Offerings
    • Develop Customized Managed IT Services Solutions, Staffing Levels, SLA’s
    • Write Scope of Work, Create & Present Unique Client Power Point Presentations
    • Sales Calls and Initial Phone Introduction with the Objective of Establishing Face-to-Face Client Meetings
    • Professional Fees Cost Estimation
    • Tasked with Creating and Managing Long Term Business Relationships with New and Existing SOAProjects Clients
    • Practice Horizontal and Vertical Selling Strategies
    • Cross Selling of Additional SOAProjects Lines of Business, Including IT Audit, Enterprise GRC & Enterprise Application Implementation Services
    Professional Employment History
  • 9.
    • Responsible for Enhancing RHT Client Business Objectives Through Robert Half IT Infrastructure Support Services
    • Proficient in Utilizing Boolean Search Techniques to Locate Candidates
    • Identify New Business Opportunities and Present Robert Half's Corporate Background and Professional Service Offerings
    • Sales Calls and Initial Phone Introduction with the Objective of Establishing Face-to-Face Client Meetings
    • Professional Fees Cost Estimation
    • Tasked with Creating and Managing Long Term Business Relationships with New and Existing RHT Clients
    • Practice Horizontal and Vertical Selling Strategies
    • Cross Selling of Additional Robert Half Lines of Business
    • Sustain RHT Customer Satisfaction Levels
    Professional Employment History
  • 10.
    • Identified Business Location
    • Invested Start-Up Capitol and Through a Broker Acquired Existing Business
    • Negotiated Ten Year Lease for 5,000 Sq. Ft. Stand Alone Facility
    • Acquired ABC License - Type 47
    • Remodeled Both Interior and Exterior of the Facility, Greatly Improving Visual Experience, Ambiance and Atmosphere
    • Established Lines of Credit with Banks
    • Secured Revolving Accounts with Food and Beverage Distributors
    • Menu Creation
    • Hired, Trained and Supported Full Restaurant Staff, Including Chef, Cooks, Bartenders, Hosts, and Food Servers
    • Set up Credit Card and Computer Network
    • Managed Profit / Loss, Payroll, Taxes Etc.
    Professional Employment History
  • 11.
    • Responsible for Selling and Managing New Business Professional IT Services & Solutions for Proactive Business Solutions
    • Maintain 95% Customer Satisfaction Levels
    • Sales and Management of Service Delivery for both Project Based as well as ongoing Outsourced Managed Services
    • Initial Phone Introduction and Sales Calls to Establish Face-to-Face Client Meetings
    • Utilize Horizontal and Vertical Selling Strategies
    • In Person Presentations of Proactive’s Corporate Background and Professional Services
    • Implementation of Customized Sales and Service Delivery Methodologies
    • Proposal Writing Based on Client ‘s Technical, Functional and Business Related Scope of Work
    • Professional Services Cost Estimation, Terms and Conditions and Scope of Work Creation
    • Responsible for RFP & RFQ Corporate Response
    • Lead Project Planning Meetings and Ensure Timelines, Resources, Documentation, Technical Hardware and Software are Accounted for and Process and Procedures are Developed, Distributed and Followed to Ensure Project Success
    Professional Employment History
  • 12.
    • Responsible for Selling Professional IT Services & Solutions for Milestone Technologies
    • Selling, Managing, and Supporting Enterprise Corporate IT Desktop and Datacenter Relocation Services,
    • Tasked with Creating and Managing Long Term Business Relationships with Milestone Clients
    • Selling, Managing, and Supporting Microsoft Windows based Global Corporate SLA Service Desk, Desktop Support, Datacenter and NOC Technical Support Services
    • Sales Efforts Resulting in 35 - 40 Fulltime Resources Increasing to 75 - 80 Resources During Large Projects
    • Sales and Management of Service Delivery for Project Based Services as well as Ongoing Outsourced Managed Services Resulting in Annual Sales of $4M +
    • Documentation of Service Desk Processes & Procedures with Gap Analysis to Ensure Client SOX Compliancy
    • In Person Presentations of Milestone’s Corporate Background and Professional Service Offerings
    • Proposal Writing Based on Client Technical, Functional and Business Related Scope of Work Including Professional Services Cost Estimation, Terms and Conditions, Client Expectations, Organizational Structure, SLA's, Service Implementation Strategies, Responsible for RFP & RFQ Corporate Response
    • Develop MS Project & PowerPoint Presentations Leading to In Person Projector Based Sales and IT Operations for Clients
    • Chair Project Planning Meetings and Ensure Timelines, Resources, Documentation, Technical Hardware and Software are Accounted for and Process and Procedures are Developed, Distributed and Followed to Ensure Project Success
    Professional Employment History
  • 13.
    • Responsible for Managing a Full Desk, Selling Hall Kinion’s Contract Professional Technical Recruitment Services
    • Identify New Business Opportunities & Schedule in Person Meetings with Hall Kinion Clients
    • Expand and Increase Sales Within Each Client
    • Initiate Horizontal and Vertical Selling Strategies
    • Annual Sales $3M+
    • Determine Pricing for Professional Services and Present in Proposal Format
    • Qualify and Place Professional IT Consultants on Contract Jobs for Hall Kinion Clients
    • Manage high-volume full lifecycle Technical Recruiting Efforts Simultaneously Working on 15 to 20 Open Positions at all Times and Placing 5 to 6 Resources Monthly
    • Strategically Partnering with Client Hiring Managers and Hall Kinion Account Managers to Ensure Their Needs are met
    • Utilizing Innovative Sourcing Techniques it was my Responsibility to Recruit Top Technical Talent for Hall Kinion
    • Write Job Descriptions, Post Job Internet Descriptions on Dice, Monster & Hot Jobs
    • Source for Candidates Within Hall Kinion’s Database, Respond to Candidates who Apply Online, Conduct Initial Technical Phone Screen Followed by an in Person Interview Prior to Submitting Candidates to Clients
    • Prepare Candidates and Hiring Managers on the Interview Process; Managing Post Interview Candidate and Hiring Manager Follow Up
    • Manage New Hire Paperwork, Including H1B, I9’s W2’s, Benefit Packages, Corp to Corp or 1099 and Write Candidate Offer Letters
    Professional Employment History
  • 14.
    • Inside Sales
    •  
      • Intek Provided the Management of Client Customer Service, Sales and Technical Support Services
      • Inside Sales for Sony Corp. Using a Custom Intranet for Communication, Product Information and Sales.
      • Educate Potential Customers on Technical Product Specifications with the Goal of Selling Sony’s High-End Desktops, Laptops, Peripherals and Monitors.
      • Annual Sales of $1.5M +
    • Technical Support
      • Prior to Working for Sony I Worked for Sega of America an Intek Client as well, Providing Technical Support Services for all of Sega’s Home Video Gaming Product Lines.
      • Technical Troubleshooting, Initiated Work Authorizations for Repairs, Issued RMA’s for Returned Sega Merchandise and Provided General Information About Sega Hardware and Software.
    Professional Employment History
  • 15. Service Delivery Methodology Managed Services Methodology
  • 16. Education / Interests
    • Mission College, Santa Clara, CA
    • Certificate – International Marketing Communications
    • Certificate – Strategic Selling Tactics
    • Enjoy Politically, Technically and Socially Motivated Discussions
    • I Enjoy Hiking, Biking, Cardio, Boating, Basketball, Softball, Golf and Tennis
    • Shawn’s Always Reading a Good Book in Constant Pursuit of Self Education
    • Keeping up with Industry Trends
    • Dedicated Father and Duty-Bound School Field Trip Chaperone
  • 17. Shawn Robert Martin  Business Development Professional Mobile: 925-808-1907 E-Mail: [email_address] LinkedIn: http://www.linkedin.com/in/shawnrobertmartin Connect with Shawn

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