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GoOpen 2010: Tan King Ing
 

GoOpen 2010: Tan King Ing

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    GoOpen 2010: Tan King Ing GoOpen 2010: Tan King Ing Presentation Transcript

    • A Government's Vision Becomes Reality: OSS Implementation in the Malaysian Public Sector Open Source Software is expected to bring financial benefits, as well as process improvements, to Government agencies to enable more integrated and improved public services for Malaysia, its citizens and enterprises. Malaysia is one of the early pioneers to have a Government-wide OSS Master Plan, executed concertedly and relentlessly under the leadership and coordination of Open Source Competency Centre MAMPU. As an early adopter of OSS, in the last six years Malaysia's Public Sector has made significant inroads in changing mindsets and beliefs, and “The case for open source software has proliferating open source projects, products and been made with general acceptance of its services throughout its agencies and the private sector. promise of better quality, higher reliability, This presentation shares that journey, exploring the more flexibility and lower cost. Now is the time to hasten execution.” challenges, achievements and lessons learnt along the - Y.Bhg Tan Sri Mohd Sidek Hassan way. Chief Secretary to the Government of Malaysia December 2007 Page #1
    • A Government's Vision Becomes Reality: OSS Implementation in the Malaysian Public Sector Page #2
    • A Government's Vision Becomes Reality: OSS Implementation in the Malaysian Public Sector Ms. King Ing Tan Deputy Director, ICT Policy and Planning Division, Malaysian Administrative Modernisation and Management Planning Unit (MAMPU) Prime Minister’s Department, Malaysia Oslo, Norway 19-20 April 2010 Page #3
    • A Government's Vision Becomes Reality: OSS Implementation in the Malaysian Public Sector Page #4
    • A Government's Vision Becomes Reality: OSS Implementation in the Malaysian Public Sector CONTENTS Malaysian Public Sector OSS Master Plan Challenges Met, From Vision to Introduction Lessons Learnt Open Source Reality & Way Forward Competency Centre (OSCC) Together We Transform Page #5
    • A Government's Vision Becomes Reality: OSS Implementation in the Malaysian Public Sector CONTENTS Introduction Together We Transform Page #6
    • A Government's Vision Becomes Reality: OSS Implementation in the Malaysian Public Sector East & Southeast Asia East Malaysia Peninsular Malaysia Population 28,310,000 (July 2009 est.) Country comparison to the world (46th) Ethnic Groups Religions Median Age Age Structure ● Malay (50.4%) ● Muslim (60.4%) ● Total (24.9 years) ● 0-14 years (31.4%) ● Chinese (23.7%) ● Buddhist (19.2%) ● Male (24.3 years) Male 4,153,621 / Female 3,914,962 ● Indigenous (11%) ● Christian (9.1%) ● Female (25.6 years) ● 15-64 years (63.6%) ● Indian (7.1%) ● Hindu (6.3%) Male 8,210,373 / Female 8,143,043 ● Others (7.8%) ● Others (5%) ● 65 years and over (5%) Male 569,245 / Female 724,575 Page #7
    • A Government's Vision Becomes Reality: OSS Implementation in the Malaysian Public Sector Federal King of Malaysia Illustrative State Executive Legislative Judicial (Led by Prime Minister) Local Government Economy ● Federal constitutional elective monarchy Middle-income country, has transformed itself since 1970s from producer of raw materials into emerging ● Closely modelled on Westminster parliamentary multi-sector economy. Focus now to move the system, modified to accommodate Federation of 13 economy farther up the value-added production States and 3 Federal Territories chain by attracting investments in high technology ● Based on bicameral parliamentary system, headed industries, medical technology, and pharmaceuticals. by Prime Minister Continuing efforts to boost domestic demand and to ● Legislative power divided between Federal and wean the economy from its dependence on exports. State legislatures Nevertheless, exports, particularly of electronics, remain a significant driver of the economy. As an oil ● State governments led by Chief Ministers and gas exporter, Malaysia has profited from higher world energy prices. Page #8
    • A Government's Vision Becomes Reality: OSS Implementation in the Malaysian Public Sector The Four Pillars of National Transformation Page #9
    • A Government's Vision Becomes Reality: OSS Implementation in the Malaysian Public Sector CONTENTS Malaysian Public Sector OSS  Master Plan Introduction Open Source Competency Centre (OSCC) Together We Transform Page #10
    • A Government's Vision Becomes Reality: OSS Implementation in the Malaysian Public Sector Malaysian Public Sector OSS Master Plan... ...once upon a time in a distant, tropical, truly Asian paradise... 2003 2004 2005 2006 2007 2008 2009 2010 2002 “The Cabinet assigned MAMPU to study the feasibility of using OSS for mainstream public service delivery.” Page #11
    • A Government's Vision Becomes Reality: OSS Implementation in the Malaysian Public Sector Malaysian Public Sector OSS Master Plan... ...anticipating benefits in 4 key Government areas... 2003 2004 2005 2006 2007 2008 2009 2010 2002 Page #12
    • A Government's Vision Becomes Reality: OSS Implementation in the Malaysian Public Sector Malaysian Public Sector OSS Master Plan... ...launched on 16 July 2004... 2002 2003 2005 2006 2007 2008 2009 2010 2004 16 July 2004 ● Formulated plan ● Consultative process ● Relevant stakeholders ● MAMPU-led Page #13
    • A Government's Vision Becomes Reality: OSS Implementation in the Malaysian Public Sector Malaysian Public Sector OSS Master Plan... ...ensuring shared understanding of... 2002 2003 2005 2006 2007 2008 2009 2010 2004 VISION: creating and enhancing value using OSS...to bring about efficient, secure and quality public services OSS Objectives Guiding Principles ● ● Reduce total cost of ownership Reduce total cost of ownership ● ● Fit for purpose Fit for purpose ● ● Increase freedom of choice Increase freedom of choice ● ● Least disruptive to operations Least disruptive to operations ● ● Increase interoperability Increase interoperability ● ● Co-existence with other legacy Co-existence with other legacy ● ● Increase growth of local ICT industry Increase growth of local ICT industry proprietary systems proprietary systems ● ● Increase growth of OSS user and Increase growth of OSS user and ● ● Leveraging on existing facilities, Leveraging on existing facilities, developer community developer community hardware, software and expertise hardware, software and expertise ● ● Increase growth of knowledge-based Increase growth of knowledge-based ● ● Not driven or controlled by Not driven or controlled by society society hardware and software vendors hardware and software vendors ● ● Reduce digital divide Reduce digital divide Page #14
    • A Government's Vision Becomes Reality: OSS Implementation in the Malaysian Public Sector Malaysian Public Sector OSS Master Plan... ...embodying the spirit of integrated and improved public services... 2002 2003 2005 2006 2007 2008 2009 2010 2004 ● Establish strategic direction and framework ● Formulate policies, standards To spearhead and guidelines and support ● Develop implementation plan OSS and roadmap adoption in Public ● Establish Open Source Sector Competency Centre (OSCC) to support OSS implementation in Public Sector Page #15
    • A Government's Vision Becomes Reality: OSS Implementation in the Malaysian Public Sector Malaysian Public Sector OSS Master Plan... ...providing framework and 7 Strategic Thrusts... 2002 2003 2005 2006 2007 2008 2009 2010 2004 MAMPU MOSTI Develop OSS Optimise Resources 1 Technical By Encouraging 7 Implementation Plan Smart Partnerships With For the Public Sector Relevant Organisations MAMPU MAMPU Entrust A Governing Provide Incentive To 2 Body To Champion Prosper The 6 Monitor & Drive The Development Of OSS OSS Implementation Solutions MOE Attorney General MOSTI Promote Creativity Continuous Development Train And Develop of Policies & Legal 3 Human Resource And Innovativeness 5 Direction To Encourage To Support OSS Via R&D To Harness Utilisation & Production Implementation Competitiveness Of OSS 4 Page #16
    • A Government's Vision Becomes Reality: OSS Implementation in the Malaysian Public Sector Malaysian Public Sector OSS Master Plan... ...establishing policies, standards & guidelines... 2002 2003 2005 2006 2007 2009 2010 2004 2008 OSS Malaysian Government Web Application OSS Reference Implementation Interoperability Guidelines Architecture Guidelines Framework for OSS (MyGIFOSS) All documents are available for download at... http://opensource.mampu.gov.my or http://www.oscc.org.my Page #17
    • A Government's Vision Becomes Reality: OSS Implementation in the Malaysian Public Sector Malaysian Public Sector OSS Master Plan... ...with technical implementation framework for 6 Solution Areas... 2002 2003 2005 2006 2007 2008 2009 2004 2010 700 599 44% 600 483 36% Workload Number of agencies 500 Consolidation Cluster 400 Distributed Enterprise 300 Application 209 Solutions 15% Infrastructure 200 Desktop 100 29 2% 13 1% 16 1% Σ=1,349 Σ=1,349 0 Government of Malaysia 300 269 44% 233 250 38% 209 Number of Agencies 41% 200 172 34% 150 121 54% 93 95 100 18% 15% 78 35% MAMPU 50 15 8 9 10 4 6 4 1 1 9% 21 3% 2% 2% 2% 1% 1% 2% 0% 0% Develop OSS 0 1 Technical Federal State Local Implementation Plan For the Public Sector Σ=506 Σ=506 Σ=617 Σ=617 Σ=226 Σ=226 *** 2004-2010 Page #18
    • A Government's Vision Becomes Reality: OSS Implementation in the Malaysian Public Sector Malaysian Public Sector OSS Master Plan... ...5 Pilot Projects showed early promises of significant savings potential... 2002 2003 2004 2006 2007 2008 2009 2010 2005 Pilot Project Benefits ● Significant savings achieved as a result of reduced use of proprietary software, i.e... ● 88% savings in overall licensing cost (~MYR 120k / USD 35k) ● 58% reduction in development and consultancy costs (~MYR 2.53m / USD 748k) ● 7% savings in software support services costs (~MYR 10k / USD 3k) ● 30.5% savings in overall cost (~MYR 2.66mil / USD 787k) Page #19
    • A Government's Vision Becomes Reality: OSS Implementation in the Malaysian Public Sector Malaysian Public Sector OSS Master Plan... ...establishing road map to END GAME – Self Reliance Laying the Foundation Accelerated Adoption Self Reliance 2004 Phase I 2006 2007 Phase II 2010 2011??? Phase III Early Adoption We Are Here Moving Forward Phase Successfully established  foundation (Pilot Projects, Phase Pilot and product roll-out, Infrastructure, Governance, exponential increase in enabling environments) number of agencies adopting OSS Phase ● Agencies are competent to develop and implement OSS solutions independently ● Malaysia becomes technology producer rather than exclusively consumer Page #20
    • A Government's Vision Becomes Reality: OSS Implementation in the Malaysian Public Sector Open Source Competency Centre (OSCC)... ...to support the implementation of OSS Master Plan... One-stop, national reference centre to lead, guide and assist government agencies with OSS implementation To provide direction in development and use of OSS ● Through information, expertise & physical infrastructure Why OSCC ? To facilitate collaboration among Public Sector, Institutes of Higher Learning and business communities ● Increasing human capital development ● Positioning Malaysia as a world class OSS technology hub Page #21
    • A Government's Vision Becomes Reality: OSS Implementation in the Malaysian Public Sector Open Source Competency Centre (OSCC)... ...with 8 functional service areas dedicated to implementing OSS... Promote and create awareness Formulate and facilitate Provide technical support certification and consultancy Conduct and coordinate Conduct and coordinate R&D collaboration Operate and maintain Formulate policies, Knowledge Bank guidelines and standards Conduct and coordinate training Page #22
    • A Government's Vision Becomes Reality: OSS Implementation in the Malaysian Public Sector Open Source Competency Centre (OSCC)... ...to leverage OSS as building blocks to develop products... e d nc a Enh MySpamGuard MySurfGuard MyNetWatch MyWorkSpace d ar er Aw inn W MyMeeting w Ne MySurveillance Page #23
    • A Government's Vision Becomes Reality: OSS Implementation in the Malaysian Public Sector Open Source Competency Centre (OSCC)... ...and offer services which facilitate adoption & implementation Knowledge Bank & Advanced Virtualisation eMarketPlace Facility (AVF) Help Desk OSCC Mirror d ate .1 pd 3.1 U rv fo OSS Exhibitions and OSS Development Seminars Toolkit OpenOffice.org (OOo) Migration Pack Page #24
    • A Government's Vision Becomes Reality: OSS Implementation in the Malaysian Public Sector CONTENTS Malaysian Public Sector OSS   Master Plan From Vision to Introduction Open Source Reality Competency Centre (OSCC) Together We Transform Page #25
    • A Government's Vision Becomes Reality: OSS Implementation in the Malaysian Public Sector From Vision to Reality... ...enabled by OSCC's innovation of skilful blending of key attributes of open source and Open Source Development Model (ODM)... OPEN SOURCE REALITY ● Free licensing ● More cost effective, ● Free distribution connected and improved Public ODM Service OSCC OSS ● User engagement ● Larger and more Products Proliferation ● Share and reuse and in Public competitive ICT Services Service industry ● Agility and flexibility ● Improved competence ● Meritocracy of human capital ● Transparency ● Lessening digital divide ● Self governance Laying the Foundation Accelerated Adoption Self Reliance 2011??? 2004 Phase I 2006 2007 Phase II 2010 Phase III Early Adoption We Are Here Moving Forward Page #26
    • A Government's Vision Becomes Reality: OSS Implementation in the Malaysian Public Sector From Vision to Reality... ...which resulted in OSS proliferation in Public Sector... 700 691 699 600 se OSS % uuse OSS 500 er 6 Ovver996% O No. of Agencies 400 345 300 131 163 200 92 100 25 51 Number of agencies adopting OSS 0 136 2003 226 19% 2004 2005 2006 2007 2008 32% 2009 2010 Year Federal State Local lion 0 mil oon) .2 mi lli n 77 0 il o R119 .232 millili n) MY 9 MYR D558. 2 mgs*** * S 8.3 vin s! !* * (U D (UScost sa ing 337 av cost s 48% Σ=699 Σ=699 *** 2004-2010 Page #27
    • A Government's Vision Becomes Reality: OSS Implementation in the Malaysian Public Sector From Vision to Reality... ...in Federal agencies... Prime Minister Department 42 Higher Education 26 Information, Communication & Culture 16 Transport 15 Agriculture and Agro-based 12 Natural Resources & Environment 12 Human Resources 11 Home Affairs 9 Rural & Regional Development 9 Science, Technology & Innovations 9 250 OSS Adoption at Federal Agencies Housing and Local Government 8 213 Plantation Industries & Commodities 7 42% Youth & Sports 6 200 Website / Online service Finance 6 Office automation Email / Collaboration Domestic Trade, Cooperative & Consumerism 6 Network infrastruc- Federal Territories & Urban Wellbeing 5 150 124 ture / Security Virtualisation International Trade & Industry 5 24% Women, Family & Community Development 4 Works 4 100 82 16% 78 15% Σ=226 / /99.6% Σ=226 99.6% Defence 3 Education 3 50 Foreign Affairs 3 15 3% Energy, Green Technology & Water 2 Tourism 2 0 OSS Categories Health 1 0 5 10 15 20 25 30 35 40 45 *** 2004-2010 Page #28
    • A Government's Vision Becomes Reality: OSS Implementation in the Malaysian Public Sector From Vision to Reality... ...in State agencies... Municipality 136 Islamic Affairs 39 Economic Development 36 Social Welfare 28 Forestry / River / Landscape 19 300 OSS Adoption at State Agencies Agriculture 18 Finance 16 251 Public Works 16 250 52% Administration 14 Website / Online service Syariah Judiciary 14 Office automation Number of agencies Culture / Heritage 14 200 Email / Collaboration Public Service 14 Network infrastruc- ture / Security Irrigation & Drainage 13 Virtualisation Veterinary Service 13 150 Town & Rural Planning 13 State Library 13 Σ=337 / /94.9% Σ=337 94.9% 104 22% Land & Mines 11 100 District & Land Office 11 70 14% Royal Provision 9 51 11% Water Supply 9 50 Fishery / Natural Resource 6 7 Port Authority 5 1% Legislative Council 2 0 Survey & Mapping 2 OSS Categories Education 2 0 20 40 60 80 100 120 140 160 *** 2004-2010 Page #29
    • A Government's Vision Becomes Reality: OSS Implementation in the Malaysian Public Sector From Vision to Reality... ...and in Local Authority (Municipal) agencies... ● e-Leave System Selayang ● Public Service System ● e-Dog Licenses Alor Gajah ● Compound System Kemaman Sepang ● Linux Desktops ● e-Complaints ● OpenOffice.org ● e-Submissions ● 300 users Local Authority ● e-Planning Melaka Adoption ● e-Engineering ● e-Landscape ● Linux Desktops Σ=136 / /95.8% Σ=136 95.8% ● e-Building ● OpenOffice.org ● 320 users Klang Petaling Jaya ● e-Licences ● e-Building Kajang ● Integrated Financial System ● e-Complaints ● Linux Desktops ● Computer Asset System ● OpenOffice.org ● Hall Booking System ● 215 users ● Compound System ● e-Complaints ● Attendance System *** 2004-2010 ILLUSTRATIVE Page #30
    • A Government's Vision Becomes Reality: OSS Implementation in the Malaysian Public Sector From Vision to Reality... ...also more vibrant OSS-based ICT Industry and R&D Community through Smart Partnership... MOHE • Establishment of OSS Centres of Excellence in universities • Inclusion of OSS in ICT labs & curriculum • Roll-out of Learning Management System (LMS) to 10,000 schools nationwide • 58% of districts have schools adopting OSS MOSTI • 45 projects using OSS funded by grants ● 53% local OSS IT vendors ● 71 vendors in OSCC e-Marketplace ● Panel of OSCC product Service Providers ● 62 companies in Industry Participation Plan dialogue Page #31
    • A Government's Vision Becomes Reality: OSS Implementation in the Malaysian Public Sector From Vision to Reality... ...supported by growing, thriving and dynamic OSS communities... myopenSUSE Open Source Developer Jom Linux Club Malaysia (OSDC.my) A few OSS Communities in Malaysia Fedora Malaysia FOSSchix.my (Females Only) Universiti Kebangsaan Malaysia (UKM) Open Source Community PHP.net.my Ubuntu-my ILLUSTRATIVE Page #32
    • A Government's Vision Becomes Reality: OSS Implementation in the Malaysian Public Sector From Vision to Reality... ...acknowledgements from United Nations organisations and Japan's Centre of the International Cooperation for Computerisation... “The Government of Malaysia has taken a very pro-active attitude in promoting the development of OSS in the country and its use in the Public Sector.” - United Nations Joint Inspection Unit Report (2005) Page #33
    • A Government's Vision Becomes Reality: OSS Implementation in the Malaysian Public Sector From Vision to Reality... ...international recognition by Gartner... Gartner Case Study (May 2006) Page #34
    • A Government's Vision Becomes Reality: OSS Implementation in the Malaysian Public Sector From Vision to Reality... ...recognition from regional and local media... ZDNet Asia --28 January 2010 ZDNet Asia 28 January 2010 “M'sia govt touts 95 percent OSS adoption” ZDNet Asia --28 July 2009 ZDNet Asia 28 July 2009 “M'sia govt touts 95 percent OSS adoption” “Exponential increase in OSS adoption “Exponential increase in OSS adoption amongst Public Sector agencies” amongst Public Sector agencies” The Edge --66June 2009 The Edge June 2009 The Star --29 October 2009 The Star 29 October 2009 “MAMPU accelerates Open Source” “MAMPU accelerates Open Source” “A vision become reality” “A vision become reality” Page #35
    • A Government's Vision Becomes Reality: OSS Implementation in the Malaysian Public Sector From Vision to Reality... ...recognition from local media and appreciation from Ministries... Bernama --23 April 2009 Bernama 23 April 2009 “All Government Agencies to Implement “All Government Agencies to Implement TheStar --25 October 2007 TheStar 25 October 2007 Open Source Software” Open Source Software” ”2007 Software Solution ”2007 Software Solution Ready for use” Ready for use” Ministry of Finance Ministry of Finance 17 September 2007 17 September 2007 Human Resource Ministry “Received accolade for “Received accolade for Human Resource Ministry assisting in implementation 33January 2008 January 2008 assisting in implementation of webcasting facility” of webcasting facility” “Received acknowledgement for “Received acknowledgement for assisting migration of 3,000 PCs assisting migration of 3,000 PCs & notebooks to OpenOffice.org” The Star Intech --14 March 2006 The Star Intech 14 March 2006 & notebooks to OpenOffice.org” ”OSS initiative rolling out smoothly” ”OSS initiative rolling out smoothly” Page #36
    • A Government's Vision Becomes Reality: OSS Implementation in the Malaysian Public Sector From Vision to Reality... ...premier annual conference - MyGOSSCON... MyGOSSCON Awards Night 2009 • OSS Case Study Award • OpenOffice.org Competition • 24-Hour OSS Programming Contest • Best Exhibitor Award Page #37
    • A Government's Vision Becomes Reality: OSS Implementation in the Malaysian Public Sector From Vision to Reality... ...transfer of knowledge and skills in pursuit of human capital development... OSCC Training • Over 5,100 government staff • Certified 54 OSS technicians from agencies • Extended training capacity to 7 universities through Certified Training Providers (CTP) Programme Scholarship Management System (e-Sila) • OSCC Pilot Project • Successfully transferred knowledge and skills • Grew from 5 to 30++ OSS developers • 1st agency to attain “Phase III – Self Reliance” Page #38
    • A Government's Vision Becomes Reality: OSS Implementation in the Malaysian Public Sector CONTENTS Malaysian Public Sector OSS    Master Plan Challenges Met, From Vision to Introduction Lessons Learnt Open Source Reality & Way Forward Competency Centre (OSCC) Together We Transform Page #39
    • A Government's Vision Becomes Reality: OSS Implementation in the Malaysian Public Sector Challenges Met... ...challenges came primarily from 4 quarters... Industry ● Proprietary influence and lobbying People Technology ● Inertia ● Ensure eGovernment ● Fear services accessible by ● Uncertainty FUD** OSS users ● Doubt Challenges ● Interoperability with ● Re-learning legacy systems ● Cultural adaptation ● Proprietary formats ** FUD – “the enemy of transformation!” Smart Partnerships ● OSS commitments are secondary to partners' core functions ● Creating practical WIN-WIN package Page #40
    • A Government's Vision Becomes Reality: OSS Implementation in the Malaysian Public Sector Lessons Learnt... ...3 significant lessons which come to mind... Not all the smart people work for us... ...use competency centres to leverage expertise from across the world, allowing for competition of ideas. Size matters, less is best... Don't try to boil the ocean... ...so don't over bureaucratise, agility is key. ...pick manageable pilot projects to gain experience and demonstrate success, quickly. Page #41
    • A Government's Vision Becomes Reality: OSS Implementation in the Malaysian Public Sector Way Forward... ...further innovation towards National Transformation and Vision 2020... More connected Government Knowledge-based society Global collaboration TOWARDS Vibrant local ICT Industry VISION 2020 High income, inclusive and New ways of working sustainable nation Page #42
    • A Government's Vision Becomes Reality: OSS Implementation in the Malaysian Public Sector Way Forward... ...continuing role of OSCC to nurture and sustain OSS eco-system Public Sector R&D Business Build on successful OSS implementations to move up eGovernment value chain V I s Use OSS as cost effective alternative es S in Increase geographic dispersion of OSS sites I us O B Increase competencies for in-house 2 N d implementations he 0 2 is Strategic engagement on OSS product development fin 0 Un Re-emphasise policies and practices Strategic Thrust re-alignment towards focused programmes Page #43
    • A Government's Vision Becomes Reality: OSS Implementation in the Malaysian Public Sector CONTENTS Malaysian Public Sector OSS     Master Plan Challenges Met, From Vision to Introduction Lessons Learnt Open Source Reality & Way Forward Competency Centre (OSCC) Together We Transform Page #44
    • A Government's Vision Becomes Reality: OSS Implementation in the Malaysian Public Sector Malaysia – Truly Asia... ...just another day in paradise!! Page #45
    • A Government's Vision Becomes Reality: OSS Implementation in the Malaysian Public Sector THANK YOU Together We Transform ● OSCC Portal ● http://opensource.mampu.gov.my ● OSCC Mailing list (oscc-discuss) ● http://lists.oscc.org.my ● Phone Contact ● +60 3 8319 1200 (General line) Presenter: Ms. King Ing Tan tankinging@mampu.gov.my Page #46