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Micro-Pulse [Intro]

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This is an introduction to Micro-Pulse: How small touches impact the heartbeat of your brand. It was presented at OpenBeta3 on October 22nd, 2009. ...

This is an introduction to Micro-Pulse: How small touches impact the heartbeat of your brand. It was presented at OpenBeta3 on October 22nd, 2009.
--
Chris Wilson
http://www.freshpeel.com

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    Micro-Pulse [Intro] Micro-Pulse [Intro] Presentation Transcript

    • MicroPulse How small touches impact the heartbeat of your brand. Chris Wilson Digital Brand Strategist freshpeel.com ©Chris Wilson • www.freshpeel.com
    • Retrace your steps. ©Chris Wilson • www.freshpeel.com
    • OpenBeta3 registration signage parking online community keynote ©Chris Wilson • www.freshpeel.com Image by stewdean on Flickr.com
    • touchpoint - a point of contact.
    • Body Language Just as small movements, gestures and facial expressions impact your ability to communicate effectively, small touches add up to create a cumulative perception of a brand. ©Chris Wilson • www.freshpeel.com
    • Pre Digital Age ©David // Armano • darmano.typepad.com
    • Digital Age + 2.0 ©David // Armano • darmano.typepad.com
    • Post Digital Age + 2.0 ©David // Armano • darmano.typepad.com
    • A Whole New World Touchpoints take on a whole new dimension now that consumers have access to brands whenever and wherever they want. Image by sekihan on Flickr.com
    • Touches are pushed by consumer actions. A brand is pushed to the foreground or fades into the background as people take actions around and with it.
    • This makes every single touch with consumers, no matter how small, a crucial interaction.
    • Brands need to make themselves available in ways that fit into people’s everyday life.
    • Consumers want action and interaction. Stop telling and start doing.
    • Provide value.
    • 1 Choreograph Touches Touch Cycle ©Chris Wilson • www.freshpeel.com
    • 2 1 Listen and Choreograph Watch Touches Touch Cycle ©Chris Wilson • www.freshpeel.com
    • 2 1 Listen and Choreograph Watch Touches Touch Cycle Reinforce Behaviors 3 ©Chris Wilson • www.freshpeel.com
    • 2 1 Listen and Choreograph Watch Touches Touch Cycle Reinforce Behaviors Evaluate and Expand 3 4 ©Chris Wilson • www.freshpeel.com
    • Chris Wilson Blog www.freshpeel.com Email chris.freshpeel.com Twitter @freshpeel