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Steven van Belleghem - De Conversation Company
Steven van Belleghem - De Conversation Company
Steven van Belleghem - De Conversation Company
Steven van Belleghem - De Conversation Company
Steven van Belleghem - De Conversation Company
Steven van Belleghem - De Conversation Company
Steven van Belleghem - De Conversation Company
Steven van Belleghem - De Conversation Company
Steven van Belleghem - De Conversation Company
Steven van Belleghem - De Conversation Company
Steven van Belleghem - De Conversation Company
Steven van Belleghem - De Conversation Company
Steven van Belleghem - De Conversation Company
Steven van Belleghem - De Conversation Company
Steven van Belleghem - De Conversation Company
Steven van Belleghem - De Conversation Company
Steven van Belleghem - De Conversation Company
Steven van Belleghem - De Conversation Company
Steven van Belleghem - De Conversation Company
Steven van Belleghem - De Conversation Company
Steven van Belleghem - De Conversation Company
Steven van Belleghem - De Conversation Company
Steven van Belleghem - De Conversation Company
Steven van Belleghem - De Conversation Company
Steven van Belleghem - De Conversation Company
Steven van Belleghem - De Conversation Company
Steven van Belleghem - De Conversation Company
Steven van Belleghem - De Conversation Company
Steven van Belleghem - De Conversation Company
Steven van Belleghem - De Conversation Company
Steven van Belleghem - De Conversation Company
Steven van Belleghem - De Conversation Company
Steven van Belleghem - De Conversation Company
Steven van Belleghem - De Conversation Company
Steven van Belleghem - De Conversation Company
Steven van Belleghem - De Conversation Company
Steven van Belleghem - De Conversation Company
Steven van Belleghem - De Conversation Company
Steven van Belleghem - De Conversation Company
Steven van Belleghem - De Conversation Company
Steven van Belleghem - De Conversation Company
Steven van Belleghem - De Conversation Company
Steven van Belleghem - De Conversation Company
Steven van Belleghem - De Conversation Company
Steven van Belleghem - De Conversation Company
Steven van Belleghem - De Conversation Company
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Steven van Belleghem - De Conversation Company

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Freelunch met Steven van Belleghem over zijn boek, De Conversation Company, genomineerd voor Managementboek van het Jaar.

Freelunch met Steven van Belleghem over zijn boek, De Conversation Company, genomineerd voor Managementboek van het Jaar.

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  • 1. #Freelunch #MB13 @StevenVBe
  • 2. De Conversation Company @StevenVBe Donderdag 4 april, 12:15-12:45uur#freelunch is een initiatief van de ‘Managementboek van het Jaar’ reek i.s.m. &
  • 3. Wat zie je?•  Slides•  Video•  Deelnemers & hoofdstukken•  Chatvenster / vragen stellen•  Moderators•  Tickertape•  Polls
  • 4. Steven van Belleghem
  • 5. ………………………………………….………..……………..…………………………………………! -- POLL --………………………………………….………..……………..…………………………………………! Hoevaak Converseer jij met je klant? a.  Vrijwel nooit b.  Soms, als ik tijd heb c.  Iedere dag d.  Min. drie a vier per dag
  • 6. ………………………………………….………..……………..…………………………………………! -- POLL --………………………………………….………..……………..…………………………………………! Hoe noodzakelijk vind jij converseren met je klant? a.  Af en toe klantonderzoek b.  Gebeurt voldoende via verkopers en callcenter medewerkers c.  Noodzakelijk, maar waar begin je d.  Ik zou niet zonder kunnen
  • 7. It’s not about social media@StevenVBE
  • 8. It’s not about technology@StevenVBE
  • 9. It’s about PEOPLE
  • 10. CONVERSATIONS between people
  • 11. ………..……………………...!Conversationsbuild a reputation.………..……………………...!
  • 12. Yo u h a v e l o a d s o f !………………………………………….………..……………..…………………………………………! Unused Conversation Potential !………………………………………….………..……………..…………………………………………!
  • 13. ………..………………………!Open youreyes & earsStart lookingfor your UnusedConversationPotential.It’s everywhere.………..………………………!
  • 14. ………………………………………….………..……………..…………………………………………! Conversation Company boosts your business through:………………………………………….………..……………..…………………………………………! Social Media People …………………………! Culture …………………………!
  • 15. ………………………………………….………..……………..…………………………………………! Company Culture is the Conversation Guide………………………………………….………..……………..…………………………………………!
  • 16. ……………………………………………………….…Brand positioningis the long term effectof company culture……………………………………………………….…
  • 17. ………………………………………………!Company Cultureis the only longterm strategy ofthe ConversationCompany………………………………………………!
  • 18. ………………………………………….………..……………..…………………………………………! -- POLL --………………………………………….………..……………..…………………………………………! Mogen alle medewerkersin jouw organisatie converseren met de klant? a.  Nee, we hebben daar een protocol voor b.  Nee, wel balie- en callcentermedewerkers en onze verkopers c.  Als B, maar inclusief management d.  Iedereen mag met onze klanten converseren
  • 19. ………………………………………….………..……………..…………………………………………!A true people centric Company Culture………………………………………….………..……………..…………………………………………! Collaboration Content Employees! Conversations Customers! Customer Experience OPEN AUTHENTIC POSITIVE
  • 20. ………………………………………….………..……………..…………………………………………!A true people centric Company Culture………………………………………….………..……………..…………………………………………! Collaboration Content Employees! Conversations Customers! Customer Experience Customer Experience is about what you DO,! Not whay you SAY.!
  • 21. ………………………………………….………..……………..…………………………………………! Unused Conversation Potential:! Customer Experience………………………………………….………..……………..…………………………………………! Service schizophrenia
  • 22. ………………………………………….………..……………..…………………………………………!A true people centric Company Culture………………………………………….………..……………..…………………………………………! Employees! Conversations Customers! Conversation Management is about " observing, facilitating & joining.!
  • 23. ………………………………………….………..……………..…………………………………………!A true people centric Company Culture………………………………………….………..……………..…………………………………………! Content Employees! Customers! Content should be the start of a good conversation!
  • 24. ………………………………………….………..……………..…………………………………………! Unused Conversation Potential:! Content………………………………………….………..……………..…………………………………………! Content does NOT equal campaign
  • 25. ………………………………………….………..……………..…………………………………………! Content………………………………………….………..……………..…………………………………………! Specific update, project or campaign
  • 26. ………………………………………….………..……………..…………………………………………!A true people centric Company Culture………………………………………….………..……………..…………………………………………! Collaboration Employees! Customers! Collaboration is an extreme form of customer centricity.!
  • 27. …………………………!They areemployeesthat arenot on thepayroll…………………………!
  • 28. Thank you!………………………………………….………..……………..…………………………………………! Let’s connect on linkedin.com/in/stevenvanbelleghem @stevenVBe Steven@VanBelleghem.biz………………………………………….………..……………..…………………………………………!
  • 29. Ben jij erbij? Waarom mag jij niet ontbreken op het ‘Managementboek van het Jaar’ gala? 5 kaarten donderdagavond 18 april De Rode Hoed, Amsterdam
  • 30. Verder in #MB13 A.s. maandag: Groeimodellen met Kris Brees 10 april: Duurzaam ondernemen Waarmaken (11:00u) Rob van Tilburg & Rob van Tulder 12 april: Leren samenwerken tussen organisaties Edwin Kaats 15 april: Samen slimmer Maurits Kreijveld i.s.m.
  • 31. Dank voor je deelname!

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