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Enterprise Mobility - Lifecycle Management
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Enterprise Mobility - Lifecycle Management

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  • 1. Enterprise MobilityConverting Major IndustryTrends Into Value Creation Opportunities
  • 2. About our presenter…Josh Lipton serves as CTO for Advantix Solutions Group.During his nearly ten year tenure, he has transformed the companyfrom an early start-up to an established player in the world of complextelecommunications lifecycle management services.With nearly every one of his 34 years spent aroundtechnology, he has been an early adopter of emerging tools,allowing Advantix to sustain expansive growth while consistentlyraising the bar for the industry at large.He regularly contributes to numerous industry sources, publicationsand forums and participates actively in several early-stage mobilitystartups.
  • 3. Introducing AdvantixWe are a global leader in telecom analysis and lifecyclemanagement services headquartered in Dallas, TX.Both domestic and international, our clients range fromstart-ups to members of the Fortune 100 across multipleindustries.We believe that true expertise and long lasting value intelecom lifecycle management services requires anunbiased viewpoint and an approach that puts clientsatisfaction ahead of profit.
  • 4. Understanding the majority of today’s enterprisemobility challenges requires a firm grasp on the implications of “the consumerization of IT”
  • 5. Consumerization of IT According to Wikipedia, the consumerization of IT is:“… the increasingly accepted term used to describe the growing tendency for new information technology to emerge first in the consumer market and then spread into business and government organizations …”
  • 6. What are consumers demanding in mobility?Consumers Demands:• Unlimited device & carrier choice• Mobile apps for business that are as easy to use and find as consumer apps• Unfettered use of SMS, high-speed data & location based services• Immediate access to support and problem resolution
  • 7. What challenges do these demands raise for IT?Consumer Demand: Unlimited device & carrier choice• Not all devices are equally suitable for their work environment• Managing multiple carrier relationships is complex• Sourcing and then supporting multiple platforms and equipment types is expensive
  • 8. What challenges do these demands raise for IT?Consumer Demand: Mobile apps for business that areas easy to use and find as consumer apps• How do we govern access to these apps?• How do we ensure company data is secure?• How do we find or build these apps?
  • 9. What challenges do these demands raise for IT?Consumer Demand: Unfettered use of SMS, high-speed data & location based services• Messaging use, if uncontrolled can become very expensive quickly• Unlimited data plans are going away, bandwidth caps limit functionality and shared data plans are still a wildcard• Location based services expose security concerns
  • 10. What challenges do these demands raise for IT?Consumer Demand: Immediate access to support andproblem resolution• IT lacks the resources to provide support for a constantly changing mobility landscape of devices and apps• Users demand immediate, first-call resolution of mobility problems• Technologies for remote access, diagnosis, security and control are new with an overwhelming marketplace of choices
  • 11. In response to these demands and challenges, the IT universe is buzzing with conversation about two tempting but ultimately incomplete solutions: BYOD – Bring your own device MDM/MAM – Mobile device & application management software
  • 12. Two tempting (but incomplete) solutionsBYOD – Bring your own deviceThe promise: By shifting from a corporate liableenvironment to one in which users are responsible forbringing their own devices, IT eliminates the cost &support complexity of mobility while immediatelysolving demands for end user choice and flexibility
  • 13. Two tempting (but incomplete) solutionsBYOD – Bring your own deviceThe reality: Consumers are not all-knowing and today’scool device is tomorrow’s old news (Blackberryanyone?) IT has a responsibility to lead when it comesto technology and this does not have to beincompatible with user choice. As an added bonus, ithas been definitively established that a best-in-classcorporate managed environment is significantly morecost effective than a BYOD counterpart.
  • 14. Two tempting (but incomplete) solutionsMDM/MAM – Mobile device & application mgmtThe promise: By deploying MDM/MAM technologies,IT will have the ability to easily provision, manage,secure and support a corporate environment as well asthose pesky BYOD users in a highly efficient and cost-effective manner
  • 15. Two tempting (but incomplete) solutionsMDM/MAM – Mobile device & application mgmtThe reality: While MDM in both paid and free modelshas tremendous value, IT neither has the bandwidthnor the resources to properly leverage these tools. Thetypical MDM deployment utilizes on the bare minimumfeatures and ultimately becomes and expensiveinsurance policy for security concerns leaving thequestions of user support, cost control, reporting andgovernance completely unanswered.
  • 16. Two tempting (but incomplete) solutionsMDM/MAM – Mobile device & application mgmtThe reality: While MDM in both paid and free modelshas tremendous value, IT neither has the bandwidthnor the resources to properly leverage these tools. Thetypical MDM deployment utilizes on the bare minimumfeatures and ultimately becomes and expensiveinsurance policy for security concerns leaving thequestions of user support, cost control, reporting andgovernance completely unanswered.
  • 17. So what have we learned so far?• Enterprises and their employees see tremendous value in mobility• Realizing that value demands solutions that require expertise and high resource availability• The motivation and budget to solve problems exists in the areas of direct cost and time savings provided an alternative solution exists
  • 18. Thankfully, there’s a solution to these demands and challenges…
  • 19. Analyze Order Optimize Provision Negotiate DeployImplement Support Verify Recycle Usage Security Trends Invoicing Reports
  • 20. Mobile Lifecycle Management solves the demandfor unlimited device & carrier choice by…• applying direct knowledge of platforms and devices to develop policy that bridges the needs of both IT and users• managing multiple carrier relationships seamlessly• providing managed support for procurement, provisioning and helpdesk calls on a 12X5 or even 24X7 basis
  • 21. Mobile Lifecycle Managementsolves the demand for business apps that areas easy to use and find as consumer apps by…• successfully implementing and deploying appropriate enterprise app store solutions to govern access• bridging relationships with top-tier mobile application developers• supporting user issues regarding business app functionality
  • 22. Mobile Lifecycle Managementsolves the demand for unfettered use of SMS,high-speed data & location based services by…• developing and then supporting role based policy that balances personal desires with business considerations• continuously optimizing feature utilization from a cost control perspective• working proactively to minimize and bring visibility to excessive data usage
  • 23. Mobile Lifecycle Managementsolves the demand for immediate access tosupport and problem resolution by…• providing scalable and expert resources to support users• delivering first-call resolution for even the most complicated mobile device issues• supporting the deployment and effective use of mobile device management technologies
  • 24. Tying it all back together…
  • 25. Mobile Lifecycle Management addresses the fundamental needs of the enterprise so they can focus on the enormous opportunity a fully mobilized workforce represents. When combined with a comprehensive initial spend optimizationprocess, clients are able to solve their challenges while also returning significant dollars back into their operating budget … and most importantly… Solving challenges that your clients have virtually given up on builds strong, enduring and mutually profitable business relationships
  • 26. Thank You!