Knowledge Management
Has the Torch Been Passed to a
       New Generation?
Knowledge
   Management
KNOWLEDGE        2006…2008…
MANAGEMENT
CARL FRAPPAOLO     The Next
                  Generation
  ...
Knowledge
                               Management
          • "Leveraging collective
            wisdom and experience t...
Defining KM
                       •Which factors are critical for my business
                       that can be addresse...
The Evolution of
                       Capability




©
AIIM
|
All
rights
reserved   5
Source:
http://gobigalways.com/old‐people‐ruining‐social‐software‐young‐people‐ruining‐the‐workplace/

©
AIIM
|
All
rights...
Are YOU an Internal Champion for
    Enterprise 2.0 ithin Your
         Organization?
Millennials                     Gen
...
The Real Generation Gap
 Isolated
!"#$%&'()
                                                                       Fully E...
(Re)Defining KM
                       •Which factors are critical for my business
                       that can be addr...
Embrace
The
Next
Generation
in
Technology
A Technology Map to
Knowledge Management
  Emergence             Knowledge complexity
             Explicit               ...
How Enterprise 2.0
Makes a Difference

Low
barrier


Web/widely
accessible

Emergent/heuristic

Lean
and
Agile

Lower
cost...
The Challenge of
Capture & Organization
Knowledge Provider
“How do I share and
 organize my
 knowledge?”
▼ Knows the
  kno...
The Challenge of
  Incentivizing
Knowledge Provider
Able to share the                  Will work
knowledge, but has       ...
Resistance is Real
                                                    Users
                             Mgmt
         IT...
10 Steps to a
            KM Strategy
                 1.Define the Community
                 2.Define the Stratgey and C...
Let’s Get 2.0
   www.informationarchitected.com
   Facebook: Information Architected
   Twitter: @IAI


   cf@informationa...
The KM Challenge of
             Incentivizing
   nowledge Provider
▼ Able to share the
  knowledge, but
  has no incentiv...
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Knowledge Managemnt: Has the Torch Been Passed to a New Generation

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A look at whether knowledge management has been supplanted by the advent of Web and Enterprise 2.0. The presentation takes a systematic step-by- step look and concludes that E2.0 is a great new resource that is best leveraged however not as a replacement for KM but as part of an overall KM strategy.

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Knowledge Managemnt: Has the Torch Been Passed to a New Generation

  1. 1. Knowledge Management Has the Torch Been Passed to a New Generation?
  2. 2. Knowledge Management KNOWLEDGE 2006…2008… MANAGEMENT CARL FRAPPAOLO The Next Generation ? 2
  3. 3. Knowledge Management • "Leveraging collective wisdom and experience to accelerate innovation and responsiveness” – C. Frappaolo, “Exec Express nowledge Management,” Capstone, 200 ©
AIIM
|
All
rights
reserved 3
  4. 4. Defining KM •Which factors are critical for my business that can be addressed by KM? •Which knowledge adds the most value? •What are our highest priorities and initiatives? • Is there a culture for sharing? Strateg •What tools are in • Which people y place? need to be •What tools are empowered to needed to enable contribute the environment? knowledge? •How best to fill the • Are priorities gap? aligned with measurements? Proces s • Are the right processes in place to: © - capture, create and refine knowledge? - disseminate, share and apply knowledge 21 to deliver business value?
  5. 5. The Evolution of Capability ©
AIIM
|
All
rights
reserved 5
  6. 6. Source:
http://gobigalways.com/old‐people‐ruining‐social‐software‐young‐people‐ruining‐the‐workplace/ ©
AIIM
|
All
rights
reserved 6
  7. 7. Are YOU an Internal Champion for Enterprise 2.0 ithin Your Organization? Millennials Gen
X Boomers ©
AIIM
|
All
rights
reserved 7
  8. 8. The Real Generation Gap Isolated !"#$%&'() Fully Engaged *+$$,)-./%/'() !"$%.(")#0)1') 2.'34%,)1') ) 5'%6)1' ) 78#%9&:;')1' ) 54#34%,)1' !"$%.(")#0)<') -=&'.('()1' ) &"#$ Text !"%$ !"#$ Originally developed for AIIM
  9. 9. (Re)Defining KM •Which factors are critical for my business that can be addressed by KM? •Which knowledge adds the most value? •What are our highest priorities and initiatives? • Is there a culture for sharing? Strateg •What tools are in • Which people y place? need to be •What tools are empowered to needed to enable contribute the environment? knowledge? •How best to fill the • Are priorities gap? aligned with measurements? Proces Proces ss • Are the right processes in place to: © © - capture, create and refine knowledge? - disseminate, share and apply knowledge 21 21 to deliver business value?
  10. 10. Embrace
The
Next
Generation
in
Technology
  11. 11. A Technology Map to Knowledge Management Emergence Knowledge complexity Explicit Tacit e-mail, Groupware, Intranets Intermediation RSS, Mashup, Search/Social Tagging & Bookmarking, SNA DM, ECM, Worklfow/Modeling, meta- Externalization tags, e-learning Wikis, Blogs, Podcasting, RSS, Social Tagging Search/IR, Agents, Taxonomy, Portal Internalization Findability, RSS, Social Tagging/ Bookmarking Workflow, BPM, Decision Modeling, Cognition Analytics Mashups, RSS, Text Analytics
  12. 12. How Enterprise 2.0 Makes a Difference 
Low
barrier
 
Web/widely
accessible 
Emergent/heuristic 
Lean
and
Agile 
Lower
cost 
Evolution
not
Revolution
  13. 13. The Challenge of Capture & Organization Knowledge Provider “How do I share and organize my knowledge?” ▼ Knows the knowledge, but not Knowledge Seeker how it might be used “Where do I look to find the right knowledge?” ▼ Knows how knowledge is to be used, but not how to find it
  14. 14. The Challenge of Incentivizing Knowledge Provider Able to share the Will work knowledge, but has for Knowledge no incentive to do so ? Knowledge Seeker Highly incentivized to exchange ECM knowledge, requires knowledge provider’s cooperation
  15. 15. Resistance is Real Users Mgmt IT Experienced ∆4 Experienced 0 Experienced 72% % 64% 49% Overcame Overcame Overcame 38% 40% 32% Source: Information Architected and The 2.0 Adoption Council
  16. 16. 10 Steps to a KM Strategy 1.Define the Community 2.Define the Stratgey and CSFs 3.Execute a Knowledge Audit 4.Execute an ROI (as necessary) KNOWLEDGE 5.Define Leadership Roles MANAGEMENT 6.Model Around Core CARL FRAPPAOLO Competencies 7.Inventory Current Content Patterns 8.Assess Current Practices 9.Define the Ecosystem (include incentives) 10.Supply an Infrastructure (repeat - improve, emergent)
  17. 17. Let’s Get 2.0 www.informationarchitected.com Facebook: Information Architected Twitter: @IAI cf@informationarchitected.com Facebook: Carl Frappaolo LinkedIn: Carl Frappaolo Twitter: @carlfrappaolo
  18. 18. The KM Challenge of Incentivizing nowledge Provider ▼ Able to share the knowledge, but has no incentive Help to do so nowledge Seeker ? ▼ ighly incentivized to exchange knowledge, but requires knowledge provider’s cooperation

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