Enterprise 2.0 = KM 2.0?

                Carl Frappaolo
       VP, Market Intelligence @ AIIM.org

                  Dan ...
?
 What is
 Knowledge
Management
?
  What is
Enterprise 2.0
?So...
What’s
 New
Knowledge Management
                            • Which factors are critical for my business
                            ...
Strategy:
 Purpose and Focus
Goals and Objectives
Return on Investment
People:
Allegiances
 Incentives
Inclinations
    Respect
       Trust
Process:
 Ingrained
Supporting
  Context
?So...
What’s
 New
Knowledge Management
                            • Which factors are critical for my business
                            ...
(Old) Technology Map to KM
                            Knowledge complexity
            Explicit                          ...
(New) Technology Map to KM
                              Knowledge complexity
             Explicit                       ...
?So...
What’s
 New
So, What’s New?
       (in Technology)
•   Low barrier/Ease of implementation

•   Web/Widely accessible

•   Lean

•   Lo...
Evolution, not
 Revolution
?
!quot;#$%&'()
                                                                                       *+$$,)-./%/'()
 !qu...
www.aiim.org/enterprise20

441 respondents, 80+ pages,
     70+ charts/figures

    Released Q1 2008
Top Findings
Age Doesn’t Matter (as Much as You Think)
  Culture Matters (More Than You Think)
A Slow Market (Frustrates E...
Age Doesn’t Matter (as Much as You Think)


How Critical Is
Enterprise 2.0 to
Your Organization’s
                      Mi...
Age Doesn’t Matter (as Much as You Think)




Are You an Internal Champion of Enterprise 2.0 Within Your
                 ...
Strategy (is Hard to Find)



 KM Inclined

31%                    as Likely
to Pursue Enterprise 2.0 Strategically
      ...
A Slow Market (Frustrates Early Adopters)

         All (Respondents)                                       KM Inclined
  ...
www.aiim.org/
    enterprise20

cfrappaolo@aiim.org
www.TakingAiim.com

 dkeldsen@aiim.org
www.BizTechTalk.com
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Knowledge Management and Enterprise 2.0

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An update to a presentation I posted months ago, this looks at the relationship between knowledge management and enterprise 2.0. It includes several frameworks and details from the Market IQ on enterprise 2.0

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Transcript of "Knowledge Management and Enterprise 2.0"

  1. 1. Enterprise 2.0 = KM 2.0? Carl Frappaolo VP, Market Intelligence @ AIIM.org Dan Keldsen Director, Market Intelligence @ AIIM.org
  2. 2. ? What is Knowledge Management
  3. 3. ? What is Enterprise 2.0
  4. 4. ?So... What’s New
  5. 5. Knowledge Management • Which factors are critical for my business that can be addressed by KM? • Which knowledge adds the most value? • What are the highest priority initiatives? • How do you create a culture for sharing and Bus. • What tools are Strategy currently in place? learning? • Which people need to be • What tools are needed to enable the empowered to contribute People Technology environment? and leverage knowledge? • Are priorities aligned with • How do you fill the gap? measurements? Process • Are the right processes in place to: © • Disseminate, share and apply knowledge • Capture, refine and create knowledge • Deliver business value?
  6. 6. Strategy: Purpose and Focus Goals and Objectives Return on Investment
  7. 7. People: Allegiances Incentives Inclinations Respect Trust
  8. 8. Process: Ingrained Supporting Context
  9. 9. ?So... What’s New
  10. 10. Knowledge Management • Which factors are critical for my business that can be addressed by KM? • Which knowledge adds the most value? • What are the highest priority initiatives? • How do you create a culture for sharing and Bus. • What tools are Strategy currently in place? learning? • Which people need to be • What tools are needed to enable the empowered to contribute People Technology environment? and leverage knowledge? • Are priorities aligned with • How do you fill the gap? measurements? Process • Are the right processes in place to: © • Disseminate, share and apply knowledge • Capture, refine and create knowledge • Deliver business value?
  11. 11. (Old) Technology Map to KM Knowledge complexity Explicit Tacit Groupware, Profiling, E-mail Intermediation Document Management, Visualization, Portals Externalization Search, Taxonomies, Agents Internalization Workflow, Decision Support Trees Cognition Low Barrier
  12. 12. (New) Technology Map to KM Knowledge complexity Explicit Tacit Wikis, Blogs, Social Network Analysis Intermediation Wikis, Blogs, Podcasting Externalization RSS, Mashup, Search, Internalization Social Tagging & Bookmarking RSS, Mashup Cognition Low Barrier
  13. 13. ?So... What’s New
  14. 14. So, What’s New? (in Technology) • Low barrier/Ease of implementation • Web/Widely accessible • Lean • Low cost • Agile • Emergent/Heuristic
  15. 15. Evolution, not Revolution
  16. 16. ? !quot;#$%&'() *+$$,)-./%/'() !quot;$%.(quot;)#0)1') 2.'34%,)1') ) 5'%6)1' ) 78#%9:;')1' ) 54#34%,)1' ) !quot;$%.(quot;)#0)<' -=&'.('()1') &quot;#$ !quot;%$ !quot;#$
  17. 17. www.aiim.org/enterprise20 441 respondents, 80+ pages, 70+ charts/figures Released Q1 2008
  18. 18. Top Findings Age Doesn’t Matter (as Much as You Think) Culture Matters (More Than You Think) A Slow Market (Frustrates Early Adopters) Strategy (is Hard to Find)
  19. 19. Age Doesn’t Matter (as Much as You Think) How Critical Is Enterprise 2.0 to Your Organization’s Millennials Business Goals/ Success? 37% (Significant to Imperative Responses) Boomers 38%
  20. 20. Age Doesn’t Matter (as Much as You Think) Are You an Internal Champion of Enterprise 2.0 Within Your Organization?
  21. 21. Strategy (is Hard to Find) KM Inclined 31% as Likely to Pursue Enterprise 2.0 Strategically Rather Than Ad Hoc
  22. 22. A Slow Market (Frustrates Early Adopters) All (Respondents) KM Inclined Adoption is minimal Adoption is Magnified Source: AIIM Market Intelligence Source: AIIM Market Intelligence Characterize Your Organization’s Adoption of the Above Technologies
  23. 23. www.aiim.org/ enterprise20 cfrappaolo@aiim.org www.TakingAiim.com dkeldsen@aiim.org www.BizTechTalk.com
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