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Knowledge Management and Enterprise 2.0
Knowledge Management and Enterprise 2.0
Knowledge Management and Enterprise 2.0
Knowledge Management and Enterprise 2.0
Knowledge Management and Enterprise 2.0
Knowledge Management and Enterprise 2.0
Knowledge Management and Enterprise 2.0
Knowledge Management and Enterprise 2.0
Knowledge Management and Enterprise 2.0
Knowledge Management and Enterprise 2.0
Knowledge Management and Enterprise 2.0
Knowledge Management and Enterprise 2.0
Knowledge Management and Enterprise 2.0
Knowledge Management and Enterprise 2.0
Knowledge Management and Enterprise 2.0
Knowledge Management and Enterprise 2.0
Knowledge Management and Enterprise 2.0
Knowledge Management and Enterprise 2.0
Knowledge Management and Enterprise 2.0
Knowledge Management and Enterprise 2.0
Knowledge Management and Enterprise 2.0
Knowledge Management and Enterprise 2.0
Knowledge Management and Enterprise 2.0
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Knowledge Management and Enterprise 2.0

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An update to a presentation I posted months ago, this looks at the relationship between knowledge management and enterprise 2.0. It includes several frameworks and details from the Market IQ on …

An update to a presentation I posted months ago, this looks at the relationship between knowledge management and enterprise 2.0. It includes several frameworks and details from the Market IQ on enterprise 2.0

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  • 1. Enterprise 2.0 = KM 2.0? Carl Frappaolo VP, Market Intelligence @ AIIM.org Dan Keldsen Director, Market Intelligence @ AIIM.org
  • 2. ? What is Knowledge Management
  • 3. ? What is Enterprise 2.0
  • 4. ?So... What’s New
  • 5. Knowledge Management • Which factors are critical for my business that can be addressed by KM? • Which knowledge adds the most value? • What are the highest priority initiatives? • How do you create a culture for sharing and Bus. • What tools are Strategy currently in place? learning? • Which people need to be • What tools are needed to enable the empowered to contribute People Technology environment? and leverage knowledge? • Are priorities aligned with • How do you fill the gap? measurements? Process • Are the right processes in place to: © • Disseminate, share and apply knowledge • Capture, refine and create knowledge • Deliver business value?
  • 6. Strategy: Purpose and Focus Goals and Objectives Return on Investment
  • 7. People: Allegiances Incentives Inclinations Respect Trust
  • 8. Process: Ingrained Supporting Context
  • 9. ?So... What’s New
  • 10. Knowledge Management • Which factors are critical for my business that can be addressed by KM? • Which knowledge adds the most value? • What are the highest priority initiatives? • How do you create a culture for sharing and Bus. • What tools are Strategy currently in place? learning? • Which people need to be • What tools are needed to enable the empowered to contribute People Technology environment? and leverage knowledge? • Are priorities aligned with • How do you fill the gap? measurements? Process • Are the right processes in place to: © • Disseminate, share and apply knowledge • Capture, refine and create knowledge • Deliver business value?
  • 11. (Old) Technology Map to KM Knowledge complexity Explicit Tacit Groupware, Profiling, E-mail Intermediation Document Management, Visualization, Portals Externalization Search, Taxonomies, Agents Internalization Workflow, Decision Support Trees Cognition Low Barrier
  • 12. (New) Technology Map to KM Knowledge complexity Explicit Tacit Wikis, Blogs, Social Network Analysis Intermediation Wikis, Blogs, Podcasting Externalization RSS, Mashup, Search, Internalization Social Tagging & Bookmarking RSS, Mashup Cognition Low Barrier
  • 13. ?So... What’s New
  • 14. So, What’s New? (in Technology) • Low barrier/Ease of implementation • Web/Widely accessible • Lean • Low cost • Agile • Emergent/Heuristic
  • 15. Evolution, not Revolution
  • 16. ? !quot;#$%&'() *+$$,)-./%/'() !quot;$%.(quot;)#0)1') 2.'34%,)1') ) 5'%6)1' ) 78#%9:;')1' ) 54#34%,)1' ) !quot;$%.(quot;)#0)<' -=&'.('()1') &quot;#$ !quot;%$ !quot;#$
  • 17. www.aiim.org/enterprise20 441 respondents, 80+ pages, 70+ charts/figures Released Q1 2008
  • 18. Top Findings Age Doesn’t Matter (as Much as You Think) Culture Matters (More Than You Think) A Slow Market (Frustrates Early Adopters) Strategy (is Hard to Find)
  • 19. Age Doesn’t Matter (as Much as You Think) How Critical Is Enterprise 2.0 to Your Organization’s Millennials Business Goals/ Success? 37% (Significant to Imperative Responses) Boomers 38%
  • 20. Age Doesn’t Matter (as Much as You Think) Are You an Internal Champion of Enterprise 2.0 Within Your Organization?
  • 21. Strategy (is Hard to Find) KM Inclined 31% as Likely to Pursue Enterprise 2.0 Strategically Rather Than Ad Hoc
  • 22. A Slow Market (Frustrates Early Adopters) All (Respondents) KM Inclined Adoption is minimal Adoption is Magnified Source: AIIM Market Intelligence Source: AIIM Market Intelligence Characterize Your Organization’s Adoption of the Above Technologies
  • 23. www.aiim.org/ enterprise20 cfrappaolo@aiim.org www.TakingAiim.com dkeldsen@aiim.org www.BizTechTalk.com

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