Knowledge Management and Enterprise 2.0

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An update to a presentation I posted months ago, this looks at the relationship between knowledge management and enterprise 2.0. It includes several frameworks and details from the Market IQ on …

An update to a presentation I posted months ago, this looks at the relationship between knowledge management and enterprise 2.0. It includes several frameworks and details from the Market IQ on enterprise 2.0

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  • 1. Enterprise 2.0 = KM 2.0? Carl Frappaolo VP, Market Intelligence @ AIIM.org Dan Keldsen Director, Market Intelligence @ AIIM.org
  • 2. ? What is Knowledge Management
  • 3. ? What is Enterprise 2.0
  • 4. ?So... What’s New
  • 5. Knowledge Management • Which factors are critical for my business that can be addressed by KM? • Which knowledge adds the most value? • What are the highest priority initiatives? • How do you create a culture for sharing and Bus. • What tools are Strategy currently in place? learning? • Which people need to be • What tools are needed to enable the empowered to contribute People Technology environment? and leverage knowledge? • Are priorities aligned with • How do you fill the gap? measurements? Process • Are the right processes in place to: © • Disseminate, share and apply knowledge • Capture, refine and create knowledge • Deliver business value?
  • 6. Strategy: Purpose and Focus Goals and Objectives Return on Investment
  • 7. People: Allegiances Incentives Inclinations Respect Trust
  • 8. Process: Ingrained Supporting Context
  • 9. ?So... What’s New
  • 10. Knowledge Management • Which factors are critical for my business that can be addressed by KM? • Which knowledge adds the most value? • What are the highest priority initiatives? • How do you create a culture for sharing and Bus. • What tools are Strategy currently in place? learning? • Which people need to be • What tools are needed to enable the empowered to contribute People Technology environment? and leverage knowledge? • Are priorities aligned with • How do you fill the gap? measurements? Process • Are the right processes in place to: © • Disseminate, share and apply knowledge • Capture, refine and create knowledge • Deliver business value?
  • 11. (Old) Technology Map to KM Knowledge complexity Explicit Tacit Groupware, Profiling, E-mail Intermediation Document Management, Visualization, Portals Externalization Search, Taxonomies, Agents Internalization Workflow, Decision Support Trees Cognition Low Barrier
  • 12. (New) Technology Map to KM Knowledge complexity Explicit Tacit Wikis, Blogs, Social Network Analysis Intermediation Wikis, Blogs, Podcasting Externalization RSS, Mashup, Search, Internalization Social Tagging & Bookmarking RSS, Mashup Cognition Low Barrier
  • 13. ?So... What’s New
  • 14. So, What’s New? (in Technology) • Low barrier/Ease of implementation • Web/Widely accessible • Lean • Low cost • Agile • Emergent/Heuristic
  • 15. Evolution, not Revolution
  • 16. ? !quot;#$%&'() *+$$,)-./%/'() !quot;$%.(quot;)#0)1') 2.'34%,)1') ) 5'%6)1' ) 78#%9:;')1' ) 54#34%,)1' ) !quot;$%.(quot;)#0)<' -=&'.('()1') &quot;#$ !quot;%$ !quot;#$
  • 17. www.aiim.org/enterprise20 441 respondents, 80+ pages, 70+ charts/figures Released Q1 2008
  • 18. Top Findings Age Doesn’t Matter (as Much as You Think) Culture Matters (More Than You Think) A Slow Market (Frustrates Early Adopters) Strategy (is Hard to Find)
  • 19. Age Doesn’t Matter (as Much as You Think) How Critical Is Enterprise 2.0 to Your Organization’s Millennials Business Goals/ Success? 37% (Significant to Imperative Responses) Boomers 38%
  • 20. Age Doesn’t Matter (as Much as You Think) Are You an Internal Champion of Enterprise 2.0 Within Your Organization?
  • 21. Strategy (is Hard to Find) KM Inclined 31% as Likely to Pursue Enterprise 2.0 Strategically Rather Than Ad Hoc
  • 22. A Slow Market (Frustrates Early Adopters) All (Respondents) KM Inclined Adoption is minimal Adoption is Magnified Source: AIIM Market Intelligence Source: AIIM Market Intelligence Characterize Your Organization’s Adoption of the Above Technologies
  • 23. www.aiim.org/ enterprise20 cfrappaolo@aiim.org www.TakingAiim.com dkeldsen@aiim.org www.BizTechTalk.com