Knowledge Management 2.0 - Enterprise 2.0

Enterprise 2.0 = KM 2.0? Carl Frappaolo VP, Market Intelligence @ AIIM.org

? What is Knowledge Management

? What is Enterprise 2.0

Knowledge Management • quot;Leveraging collective wisdom and experience to accelerate innovation and responsiveness” – C. Frappaolo, “Exec Express Knowledge Management,” Capstone, 2006 © AIIM | All rights reserved 2

Knowledge Management • Which factors are critical for my business that can be addressed by Knowledge Management? • Which knowledge adds the most value? • What are the highest priority initiatives? • How do you create a culture for sharing and learning? Bus. Strategy • What tools are currently in Strategy place? • Which people need to be empowered to contribute • What tools are needed to And leverage knowledge? enable the environment? • Are priorities aligned with People Technology • How do you fill the gap? measurements? Process • Are the right processes in place to © - disseminate, share and apply knowledge to - capture, refine and create knowledge 21 - deliver business value?

Enterprise 2.0 quot;A system of web-based technologies that provide rapid and agile collaboration, information sharing, emergence and integration capabilities in the extended enterprise” – AIIM Market IQ Q1 2008 © AIIM | All rights reserved 2

What are You Trying to Accomplish With Enterprise 2.0

Worker Models for Worker Models 2.0 Technology & Cultural Enterprise Isolated Fully Engaged Islands of Me One-way Me Team Me Proactive Me Two-way Me Islands of We Extended Me 2.0 2.0 1.5 1.5 1.0 1.0 © AIIM | All rights reserved 8 © AIIM | All rights reserved 6

Early KM (KM 1.0)

Carried Away with Technology Awkward, disjointed and intrusive interfaces for Knowledge input &output

Academic Theory Collides with Reality

End Result?

KM Had Success in (Some) Organizations (But in some, KM is a dirty word if known at all)

No Matter How Important I Believe KM to Be

To Some Organizations, KM is... Under the Radar

Meanwhile... KM Practitioners say... “Rumors of my death have been greatly exaggerated”

The Primary KM Issues Still Remain

Brains... Can’t hire the talent you want, aren’t tapping the talent you already have, watching talent walk out the door .

NOTE TO SELF: Yes, It Does! KM u gh T n tho OU Eve ot AB is n tech, O it D ard to tech It ’s h OUT H WIT

Culture Creeps Cautiously

The Solution?

A Technology Map to KM Knowledge complexity Explicit Tacit Intermediation Wikis, Blogs, SNA E M E Externalization Wiki, Blog, podcasting, R G Internalization RSS, Mashup, Search/Social Tagging & E Bookmarking N C Mashup, RSS Cognition E Low Barrier

? Worker Models for Enterprise 2.0 Isolated Fully Engaged Islands of Me One-way Me Team Me Proactive Me Two-way Me Islands of We Extended Me 2.0 2.0 1.5 1.5 1.0 1.0 © AIIM | All rights reserved 8 © AIIM | All rights reserved 6

E2.0 = KM 2.0?

Web 2.0 = E2.0 AIIM Market IQ - The State of the Market

What do YOU think?

www.aiim.org cfrappaolo@aiim.org www.takingaiim.com

http://www.takingaiim.com	244
http://kmspace.blogspot.com	61
http://www.slideshare.net	30
http://mohamedaminechatti.blogspot.com	20
http://www.kreeo.com	17
http://www.wikisap.it	15
http://kmspace.blogspot.de	10
http://www.kmconnect.net	7
http://kmspace.blogspot.co.uk	4
http://www.informationarchitected.com	3
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http://feeds.feedburner.com	1
http://dougcornelius.com	1
http://world	1
http://agglom.com	1

Knowledge Management 2.0 - Enterprise 2.0

by Carl Frappaolo on Jun 11, 2008

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Knowledge Management 2.0 - Enterprise 2.0 — Presentation Transcript