Knowledge Management 2.0 - Enterprise 2.0

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A short history of knowledge management wrapping up with a positioning of Enterprise 2.0 within a knowledge management setting - Originally presented at the Enterprise 2.0 Conference

A short history of knowledge management wrapping up with a positioning of Enterprise 2.0 within a knowledge management setting - Originally presented at the Enterprise 2.0 Conference

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  • 1. Enterprise 2.0 = KM 2.0? Carl Frappaolo VP, Market Intelligence @ AIIM.org
  • 2. ? What is Knowledge Management
  • 3. ? What is Enterprise 2.0
  • 4. Knowledge Management • quot;Leveraging collective wisdom and experience to accelerate innovation and responsiveness” – C. Frappaolo, “Exec Express Knowledge Management,” Capstone, 2006 © AIIM | All rights reserved 2
  • 5. Knowledge Management • Which factors are critical for my business that can be addressed by Knowledge Management? • Which knowledge adds the most value? • What are the highest priority initiatives? • How do you create a culture for sharing and learning? Bus. Strategy • What tools are currently in Strategy place? • Which people need to be empowered to contribute • What tools are needed to And leverage knowledge? enable the environment? • Are priorities aligned with People Technology • How do you fill the gap? measurements? Process • Are the right processes in place to © - disseminate, share and apply knowledge to - capture, refine and create knowledge 21 - deliver business value?
  • 6. Enterprise 2.0 quot;A system of web-based technologies that provide rapid and agile collaboration, information sharing, emergence and integration capabilities in the extended enterprise” – AIIM Market IQ Q1 2008 © AIIM | All rights reserved 2
  • 7. What are You Trying to Accomplish With Enterprise 2.0
  • 8. Market Evolution –Remember • 4GLs and RDBMS • “PC Revolution” • Advent of E-mail © AIIM | All rights reserved 5
  • 9. Market Evolution © AIIM | All rights reserved 6
  • 10. Worker Models for Worker Models 2.0 Technology & Cultural Enterprise Isolated Fully Engaged Islands of Me One-way Me Team Me Proactive Me Two-way Me Islands of We Extended Me 2.0 2.0 1.5 1.5 1.0 1.0 © AIIM | All rights reserved 8 © AIIM | All rights reserved 6
  • 11. Early KM (KM 1.0)
  • 12. Carried Away with Technology Awkward, disjointed and intrusive interfaces for Knowledge input &output
  • 13. Academic Theory Collides with Reality
  • 14. End Result?
  • 15. KM Had Success in (Some) Organizations (But in some, KM is a dirty word if known at all)
  • 16. No Matter How Important I Believe KM to Be
  • 17. To Some Organizations, KM is... Under the Radar
  • 18. Meanwhile... KM Practitioners say... “Rumors of my death have been greatly exaggerated”
  • 19. The Primary KM Issues Still Remain
  • 20. Brains... Can’t hire the talent you want, aren’t tapping the talent you already have, watching talent walk out the door .
  • 21. NOTE TO SELF: Yes, It Does! KM u gh T n tho OU Eve ot AB is n tech, O it D ard to tech It ’s h OUT H WIT
  • 22. Culture Creeps Cautiously
  • 23. Knowledge Management • Which factors are critical for my business that can be addressed by Knowledge Management? • Which knowledge adds the most value? • What are the highest priority initiatives? • How do you create a culture for sharing and learning? Bus. Strategy • What tools are currently in Strategy place? • Which people need to be empowered to contribute • What tools are needed to And leverage knowledge? enable the environment? • Are priorities aligned with People Technology • How do you fill the gap? measurements? Process • Are the right processes in place to © - disseminate, share and apply knowledge to - capture, refine and create knowledge 21 - deliver business value?
  • 24. The Solution?
  • 25. A Technology Map to KM Knowledge complexity Explicit Tacit Intermediation Wikis, Blogs, SNA E M E Externalization Wiki, Blog, podcasting, R G Internalization RSS, Mashup, Search/Social Tagging & E Bookmarking N C Mashup, RSS Cognition E Low Barrier
  • 26. Knowledge Management • Which factors are critical for my business that can be addressed by Knowledge Management? • Which knowledge adds the most value? • What are the highest priority initiatives? • How do you create a culture for sharing and learning? Bus. Strategy • What tools are currently in Strategy place? • Which people need to be empowered to contribute • What tools are needed to And leverage knowledge? enable the environment? • Are priorities aligned with People Technology • How do you fill the gap? measurements? Process • Are the right processes in place to © - disseminate, share and apply knowledge to - capture, refine and create knowledge 21 - deliver business value?
  • 27. ? Worker Models for Enterprise 2.0 Isolated Fully Engaged Islands of Me One-way Me Team Me Proactive Me Two-way Me Islands of We Extended Me 2.0 2.0 1.5 1.5 1.0 1.0 © AIIM | All rights reserved 8 © AIIM | All rights reserved 6
  • 28. Knowledge Management • Which factors are critical for my business that can be addressed by Knowledge Management? • Which knowledge adds the most value? • What are the highest priority initiatives? • How do you create a culture for sharing and learning? Bus. Strategy • What tools are currently in Strategy place? • Which people need to be empowered to contribute • What tools are needed to And leverage knowledge? enable the environment? • Are priorities aligned with People Technology • How do you fill the gap? measurements? Process • Are the right processes in place to © - disseminate, share and apply knowledge to - capture, refine and create knowledge 21 - deliver business value?
  • 29. E2.0 = KM 2.0?
  • 30. Web 2.0 = E2.0 AIIM Market IQ - The State of the Market
  • 31. What do YOU think?
  • 32. www.aiim.org cfrappaolo@aiim.org www.takingaiim.com