Enterprise Search - Thinking Outside the Box
Upcoming SlideShare
Loading in...5
×

Like this? Share it with your network

Share

Enterprise Search - Thinking Outside the Box

  • 2,632 views
Uploaded on

Overview of the challenges associated with enterprise search. Introduces new metaphors. Includes 2008 market study.

Overview of the challenges associated with enterprise search. Introduces new metaphors. Includes 2008 market study.

More in: Technology , Business
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Be the first to comment
No Downloads

Views

Total Views
2,632
On Slideshare
2,517
From Embeds
115
Number of Embeds
2

Actions

Shares
Downloads
63
Comments
0
Likes
5

Embeds 115

http://www.informationarchitected.com 109
http://www.slideshare.net 6

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
    No notes for slide

Transcript

  • 1. Search: go Carl Frappaolo Information Architected, Inc. Boston, MA 1
  • 2. •  Understanding the expanded role for search •  Search challenges for the enterprise •  Search innovation: intelligent business applications and enterprise content strategy 2
  • 3. •  Time professionals spend with search approaching the time they spend in email •  Popularity of the Google brand raising awareness of a central role for search not just on the Web, but in many business areas •  Search & content strategy represents an opportunity for disruptive innovation for enterprise IT •  Industry response to the search buzz 3
  • 4.  1/04 - FAST introduces Enterprise Search Platform (ESP)  8/04 - Steve Jobs hypes Spotlight search for OS X Tiger  7/05 - Accenture announces $100M “information management” practice with search expertise component  8/05 - IBM contributes UIMA framework to open source, raises visibility of Omnifind search offering  11/05 - MS announce Windows Live Search (released 3/06)  11/05 - Autonomy acquires Verity  12/05 - US announces eGov Data Reference Model requiring search & taxonomy  1/06 - Google shares pass $475  2/06 - IBM announces $1B program for “information management”  3/06 - Oracle’s Larry Ellison announces “Secure Enterprise Search”  1/08 Microsoft announces plan to buy FAST 4
  • 5. •  Search applications disappoint •  Poor quality of user experience –  “Information Thrash” –  Search silos –  “Tax” imposed by involuntary reading requirement •  Quality of organization’s search tools & content environment falls behind commercial web 5
  • 6. 6
  • 7. 7
  • 8. 0 7% 1 >3 20% 41% 2 3 24% 8 8%
  • 9. 9
  • 10. “Info-overload harms concentration more than marijuana” New Scientist Magazine, 4/30/2005 A psychiatrist at King's College London, found asked 80 volunteers to carry out problem-solving tasks, in a quiet environment & while being bombarded with emails and phone calls. Despite being told to ignore the interruptions, the average IQ of the volunteers dropped by about 10 points. Not everyone was equally affected - men Studies have also shown were twice as distracted as women. that IQs of people high on 10 pot drop by 5 points.
  • 11. 11
  • 12. 12
  • 13. (ECMs) SEARCH E-Mail & Intranet(s) Attachments SEARCH SEARCH Web/ Information Online Enterprise 2.o Workplace Libraries SEARCH SEARCH Desktop Files BPM Logs SEARCH ERP SEARCH SEARCH 13
  • 14.  Model for portals: Yahoo! for the intranet  Model for collaboration: Yahoo! Groups  Model for chat: AIM, Yahoo! IM, MS messenger  Model for conferencing: WebEx  Models for commerce: Amazon, eBay, iTunes  Model for business applications: Salesforce.com  Model for Context: Bloomberg/Orbitz  Model for search: “Google for the enterprise” 14
  • 15.  Natural language processing  Integrated text and data analytics  Contextual navigation  Contextual search  Multimedia search  Intelligent extraction: entity, fact, event  “Business intelligence” applications  Social & collaborative search/tagging  Transparent, accurate security  High performance access to enterprise 15 information
  • 16. 16
  • 17. 17
  • 18. 18
  • 19. •  Content strategy to support “information intelligence” •  Information architecture •  Information integration: metadata & search •  Business application focus – not white box Search: go 21
  • 20.  Customer contact innovations  Customer service & self service  Customer experience quality metrics  Marketing Innovations  Brand sentiment analytics  Reputation management  Competitor and press intelligence 22
  • 21.  Product Quality & Risk Management  Proactive defect detection  Verification of service level compliance  Legal & regulatory innovations  Regulatory compliance verification  Fraud detection  Litigation support; case management  Professional publishing innovations  Intelligent commerce applications  More….. 23
  • 22.  Search  Faster & more relevant  Broader range of important sources/formats  Contextually aware & more organized  New business focus  Integrated “business intelligent” views  Application tuning, not application silos  Connection to business process  Core element in IT infrastructure, Information architecture & content 24 strategy
  • 23.  As a primary mode of interacting with information  No longer a “last resort feature” in software that’s about something else  Core capability in enterprise IT infrastructure  Access in context, not as another interruption  To make business users more effective in making decisions, taking actions – no longer “just a research tool”  To offer potential for new business models 25
  • 24. Carl Frappaolo cf@informationarchitected.com 617 933 2584 26