Defining Enterprise 2.0
& the Role of ECM
in it
Carl Frappaolo, VP - AIIM

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What is Enterprise 2.0

?
What is ECM

Information Architecture
BPM/ Portal/Web Visualization
Search
Workflow
Taxonomy
Authentication IRM/ERM Collaboration
Facets
Contextual Content Social Network
ID Extraction
Filtering Analytics Analysis
Records DAM Document Content
Management Management
Management
Meta Data Management
Shared Web/html Data/tags
E-mail IM MultiMedia
Drives

Information Architecture
BPM/ Portal/Web Visualization
Search
Workflow
Taxonomy
Authentication IRM/ERM Collaboration
Facets
Contextual Content Social Network
ID Extraction
Filtering Analytics Analysis
Records DAM Document Content
Management Management Management
Meta Data Management
E-mail IM MultiMedia Shared Web/html Data/tags
Drives

What are YOU Trying to
Accomplish with Enterprise 2.0?
Source: AIIM Enterprise 2.0 Market IQ
6
© AIIM | All rights reserved

Information Architecture
BPM/ Portal/Web Visualization
Search
Workflow
Taxonomy
Authentication IRM/ERM Collaboration
Facets
Contextual Content Social Network
ID Extraction
Filtering Analytics Analysis
Records DAM Document Content
Management Management
Management
Meta Data Management
E-mail IM MultiMedia Shared Web/html Data/tags
Drives

Defining Enterprise 2.0
q A system of web-based
technologies that provide rapid and
agile collaboration, information
sharing, emergence and integration
capabilities in the extended
enterprise
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Worker Model for Enterprise 2.0
Isolated
Fully Engaged
Islands of Me One-way Me Team Me Proactive Me Two-way Me Islands of We Extended Me
2.0
1.5
1.0
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Definition of Enterprise 2.0
Technologies: Part 1.0
 Communication-focused Channels
 Single threaded
 Low
Visibility
Commonality
Discoverability
Extensions
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Definition of Enterprise 2.0
Technologies: Part 1.0
 Bulletin Boards
 E-mail
 Instant Messaging (IM)/Short Message Service (SMS)/Text
Messaging
 Discussion Forums
 Chat Rooms
 Web/tele/videoconferencing
 Static Web
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Definition of Enterprise 2.0
Technologies: Part 1.5
 Platforms
 Collective creation/approval of \"content\"
 Proprietary integration
 Interaction focused
 Moderate/High
 Visibility
 Commonality
 Extensions
 Discoverable
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Definition of Enterprise 2.0
Technologies: Part 1.5
 Web Services
 Collaborative filtering
 Social networking
 Social network analysis
 Agents
 Portals/Intranets
 Dynamic Web
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Definition of Enterprise 2.0
Technologies: Part 2.0
 Mashups
 Blogs
 Wikis
 Really Simple Syndication (RSS)
 Podcasting
 Social Voting/Ranking
 Social Bookmarking
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Definition of Enterprise 2.0
Related Technologies
 Findability
Search
Taxonomy
 Publishing
Web Content Management (WCM)
Business Process Management (BPM)
 Security and Governance
Content Security
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Defining Enterprise 2.0
 So What's New?
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Defining Enterprise 2.0
 So What's New?
Within the enterprise
Low barrier/Ease of implementation
Web/widely accessible
Emergent/heuristic
Lean
Low cost
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Market Drivers and
Enterprise 2.0
 Remember
4GLs and RDBMS
“PC Revolution”
Advent of E-mail
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Worker Model for Enterprise 2.0
Isolated
?
Fully Engaged
Islands of Me One-way Me Team Me Proactive Me Two-way Me Islands of We Extended Me
2.0
1.5
1.0
© AIIM | All rights reserved 19

How Critical is Enterprise 2.0
to Your Organization's Overall
Business Goals/Success?
Source: AIIM Enterprise 2.0 Market IQ
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U
n
d
e
r
s
t
a
n
d
i
n
g

Enterprise 2.0
 AIIM Training
Strategy
Practitioner
Specialist
Master
 AIIM Enterprise 2.O Market IQ
Report - March 24, 2008
Webinar - March 27, 2008
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Q&A
Carl Frappaolo
Blog: www.Takingaiim.com
Cfrappaolo@aiim.org
617 933 2584
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