Carl Frappaolo

• The collection, analysis, and
presentation of business
information and operations
holistically in historical, current,
and predictive views to support
better business decision making
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• \"Leveraging collective wisdom and
experience to accelerate
innovation and responsiveness”
– C. Frappaolo,\"Exec Express Knowledge Management,” Capstone, 2006
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• A systematic processes to harvest
collective ideas, to vet them and
develop new and improved
products, services and processes
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• Web-based communities and
hosted services which aim to
facilitate creativity, collaboration,
and sharing between users.
– Wikipedia
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• \"A system of web-based
technologies that provide rapid and
agile collaboration, information
sharing, emergence and integration
capabilities in the extended
enterprise\"
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• \"The World is Flat\"
– 2005, Tom Friedman
• Competition is 24/7/365
• Global/Distributed Workforce
– \"I'm By Myself\"
– The Evolving Enterprise 2.0 Working
Models
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• A structured, iterative process in which
two or more entities with a common
perspective work together towards a
common end
– Cooperative information sharing systems
– Implies \"trust\" and community
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• By Type
– Interpersonal
– Content/Context
– Procedural
• By Model
– COP/I
– Content
– Process
– Project
– Goal
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• Interpersonal
– Person - Person exchange
– Synchronous or Asynchronous communication
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• Content/Context
– Repurposing of content
– Syndication and overlays
– Not just replication
– Typically provides
emergent insight
– Meta sites/companies
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• Procedural
– Automated execution of defined sub-routines
– Content passed
along with work
– May or may not
provide big picture
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• The 7 Business Models That Have
Emerged from Enterprise 2.0
-Wikinomics, Don Tapscott
– Peer Pioneers
– Ideagoras
– Prosumers
– New Alexandrians
– Platforms for Participation
– Global Plant Floor
– Wiki Workplace
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