0
Market IQ on Business Process
                  Management




          Leveraging Competencies and Streamlining Processe...
How Important is BPM to Your
                             Organization's Success?




                               Imper...
How Well is BPM understood in Your Organization?




                               Vague     No Clear
                   ...
50% Define BPM as methods, policies,
metrics, management practices and
software tools to manage and continuously
optimize ...
Thank You to Our Underwriters
© AIIM | All rights reserved
ECM   BPM




Thank You to Our Underwriters
© AIIM | All rights reserved
BPM ≠ Application Integration


                                                 Customer
               Sales           A...
Integrate Work, Not Applications
                               Business Process Management Layer


                      ...
Which Benefits are Associated with BPM in Your
  Organization? (answers above 50%)
        82% Increased Process Efficienc...
Business Process Maturity Model
                                   Enterprise lacks consistent practices / management is r...
Level 1


   Level 2


   Level 3
                                Organization
                                Department/...
64% Accomplished
                       their BPM initiative in 2
                             years or less


Thank You t...
51% Achieved ROI
                               in 3 Years or Less



Thank You to Our Underwriters
© AIIM | All rights re...
At What Level Do Your BPM-enabled
         Processes Operate?
                53% Within Individual Departments
          ...
Is a Process Owner
  Necessary to
  Effectively BPM-
  enable a Process?



Thank You to Our Underwriters
© AIIM | All rig...
Does Your
  Organization Have
  a Chief Process
  Officer? (CPO)



Thank You to Our Underwriters
© AIIM | All rights rese...
Do You Have a
  Specific Group in
  Your Organization
  Responsible for
  BPM Initiatives?



Thank You to Our Underwriter...
To Whom Does This Group Report?




Thank You to Our Underwriters
© AIIM | All rights reserved
45% Do NOT Use Process Audit
       Trails as Business Intelligence

                               22% Use Them   Minimal...
Top 4 Issues During Implementation
          45% Underestimated Process/Org. Issues
          41% Lack of Staff Knowledge/...
Thank You
                                  Carl Frappaolo
                               Cfrappaolo@aiim.org
            ...
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BPM Market IQ

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Overview of BPM Technology and current state of the market, based on recent study done by AIIM Market INtelligence

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Transcript of "BPM Market IQ"

  1. 1. Market IQ on Business Process Management Leveraging Competencies and Streamlining Processes to Achieve Operational Excellence Thank You to Our Underwriters © AIIM | All rights reserved
  2. 2. How Important is BPM to Your Organization's Success? Imperative Significant Thank You to Our Underwriters © AIIM | All rights reserved
  3. 3. How Well is BPM understood in Your Organization? Vague No Clear Understanding Thank You to Our Underwriters © AIIM | All rights reserved
  4. 4. 50% Define BPM as methods, policies, metrics, management practices and software tools to manage and continuously optimize an organization's activities and processes 37% define it as practices and systematic approaches to improving business processes and achieving agility Thank You to Our Underwriters © AIIM | All rights reserved
  5. 5. Thank You to Our Underwriters © AIIM | All rights reserved
  6. 6. ECM BPM Thank You to Our Underwriters © AIIM | All rights reserved
  7. 7. BPM ≠ Application Integration Customer Sales Accounting Marketing Service Graphical User Interface Directory File App Server RDBMS Services Server Network Infrastructure Operating System Thank You to Our Underwriters © AIIM | All rights reserved
  8. 8. Integrate Work, Not Applications Business Process Management Layer Customer Sales Accounting Marketing Service Graphical User Interface Directory File App Server RDBMS Services Server Network Infrastructure Operating System Thank You to Our Underwriters © AIIM | All rights reserved
  9. 9. Which Benefits are Associated with BPM in Your Organization? (answers above 50%) 82% Increased Process Efficiency/Productivity 81% Continuous Process Improvement 78% Improved Process Quality/Consistency/Quality 70% Improved Organizational Agility & Flexibility 70% Cost Reduction 68% Increased Customer Satisfaction 61% Better Reporting/Executive Dashboards 55% Reuse of Sub-Processes (Consistency) Thank You to Our Underwriters © AIIM | All rights reserved
  10. 10. Business Process Maturity Model Enterprise lacks consistent practices / management is reactive. Level 1: Initial Little to no BPM strategy, process redesign is ad-hoc at best. Stabilization of local work through department-level expertise, Level 2: Managed control, and metrics. Processes are repeatable and documented. Enterprise-wide process improvement competencies with product Level 3: Standardized and service orientation. Best practices are standardized and documented. The enterprise has established common, integrated assets and Level 4: Predictable processes with measurement and predictability. Variations of process performance are minimal, and processes are stable. Process excellence and re-engineering is fully integrated into the Level 5: Optimizing organization. Emphasis on continuous improvement. Thank You to Our Underwriters © AIIM | All rights reserved
  11. 11. Level 1 Level 2 Level 3 Organization Department/Business Unit Level 4 Level 5 Thank You to Our Underwriters © AIIM | All rights reserved
  12. 12. 64% Accomplished their BPM initiative in 2 years or less Thank You to Our Underwriters © AIIM | All rights reserved
  13. 13. 51% Achieved ROI in 3 Years or Less Thank You to Our Underwriters © AIIM | All rights reserved
  14. 14. At What Level Do Your BPM-enabled Processes Operate? 53% Within Individual Departments 35% Multi-departmental 13% Cross-enterprises Thank You to Our Underwriters © AIIM | All rights reserved
  15. 15. Is a Process Owner Necessary to Effectively BPM- enable a Process? Thank You to Our Underwriters © AIIM | All rights reserved
  16. 16. Does Your Organization Have a Chief Process Officer? (CPO) Thank You to Our Underwriters © AIIM | All rights reserved
  17. 17. Do You Have a Specific Group in Your Organization Responsible for BPM Initiatives? Thank You to Our Underwriters © AIIM | All rights reserved
  18. 18. To Whom Does This Group Report? Thank You to Our Underwriters © AIIM | All rights reserved
  19. 19. 45% Do NOT Use Process Audit Trails as Business Intelligence 22% Use Them Minimally Thank You to Our Underwriters © AIIM | All rights reserved
  20. 20. Top 4 Issues During Implementation 45% Underestimated Process/Org. Issues 41% Lack of Staff Knowledge/Training 30% Derailed by Internal Politics 29% Excessive quot;Scope Creepquot; Thank You to Our Underwriters © AIIM | All rights reserved
  21. 21. Thank You Carl Frappaolo Cfrappaolo@aiim.org www.TakingAIIM.com Dan Keldsen Dkeldsen@aiim.org www.BizTechTalk.com Thank You to Our Underwriters © AIIM | All rights reserved
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