BPM Market IQ

50% Define BPM as methods, policies, metrics, management practices and software tools to manage and continuously optimize an organization's activities and processes 37% define it as practices and systematic approaches to improving business processes and achieving agility Thank You to Our Underwriters © AIIM | All rights reserved

BPM ≠ Application Integration Customer Sales Accounting Marketing Service Graphical User Interface Directory File App Server RDBMS Services Server Network Infrastructure Operating System Thank You to Our Underwriters © AIIM | All rights reserved

Integrate Work, Not Applications Business Process Management Layer Customer Sales Accounting Marketing Service Graphical User Interface Directory File App Server RDBMS Services Server Network Infrastructure Operating System Thank You to Our Underwriters © AIIM | All rights reserved

Which Benefits are Associated with BPM in Your Organization? (answers above 50%) 82% Increased Process Efficiency/Productivity 81% Continuous Process Improvement 78% Improved Process Quality/Consistency/Quality 70% Improved Organizational Agility & Flexibility 70% Cost Reduction 68% Increased Customer Satisfaction 61% Better Reporting/Executive Dashboards 55% Reuse of Sub-Processes (Consistency) Thank You to Our Underwriters © AIIM | All rights reserved

Business Process Maturity Model Enterprise lacks consistent practices / management is reactive. Level 1: Initial Little to no BPM strategy, process redesign is ad-hoc at best. Stabilization of local work through department-level expertise, Level 2: Managed control, and metrics. Processes are repeatable and documented. Enterprise-wide process improvement competencies with product Level 3: Standardized and service orientation. Best practices are standardized and documented. The enterprise has established common, integrated assets and Level 4: Predictable processes with measurement and predictability. Variations of process performance are minimal, and processes are stable. Process excellence and re-engineering is fully integrated into the Level 5: Optimizing organization. Emphasis on continuous improvement. Thank You to Our Underwriters © AIIM | All rights reserved

Top 4 Issues During Implementation 45% Underestimated Process/Org. Issues 41% Lack of Staff Knowledge/Training 30% Derailed by Internal Politics 29% Excessive quot;Scope Creepquot; Thank You to Our Underwriters © AIIM | All rights reserved

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BPM Market IQ

by Carl Frappaolo on Sep 29, 2008

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BPM Market IQ — Presentation Transcript