AIESEC in SIM 14/15 Team Leaders & Team Members Application

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  • 1. AIESEC in SIM 14/15 Team Leaders & Team Members Application
  • 2. Our Team 14/15 Ambition is: Developing members by empowering them to achieve results Creating a foundation for sustainable Talent Pipeline Upholding accountability in every member to achieve customer satisfaction
  • 3. Measure of Success • oGCDP 80 Realisation (16 Winter 64 Summer) • iGIP 5 Realisation • oGIP 15 Realisation • NPS 50 • 200% Increase in leadership role applications
  • 4. LC Structure LCP VP Talent Management oGCDP TL TM TM GIP TL TM (oGIP) TM (iGIP) VP B&M oGCDP TL TM Comm & Research TM Comm & Design oGIP TL TM Comm & Research TM Comm & Design iGIP Sales Account Manager Sales Account Manager Sales Account Manager Sales Account Manager Sales Account Manager oGCDP Learning & Service TL Winter Project TL TM TM TM VP oGIP TBC VP Finance TBC
  • 5. Updates • OC Roles will be now part of the JD of functional roles (e.g. a B&M member will do OC Recruitment) • All Roles have a duration and MoS/KPI to it • The structure is base on first 6 months MoS • All existing members will have to apply for the roles they want. Remaining roles will be open to Summer Returnees and July Recruitment
  • 6. Recruitment Timeline • Finalise OC positions 5th July 2014 • Marketing and Product Packaging 6th – 14th July 2014 • Logistics Preparation 15th – 22nd July 2014 • Info Session & Recruitment Booth 23/24 July 2014 • Application DDL 25th July • Interviews 26th – 28th July • Contract Signing 29th July • Induction 2 August
  • 7. Application Procedure & Timeline • Apply for the positions at http://bit.ly/SIM14- 15 BEFORE: 2 July 2014, 2000 HRS • You will receive interview confirmation by 2 July 2359 HRS • Interviews 3-4 July 2014 • Results 5th July 2014
  • 8. Contact Us for any application questions! Position Name Whatsapp Email LCP Fonsey +65 85005111 Ghimbeng.foo@ aiesec.net LCVP TM Keith +65 9363 5800 Keith.Liangzs@ai esec.net LCVP Brand & Marketing Nash +65 9790 8847 vignashwaran.r@ aiesec.net
  • 9. Talent Management  Managing and developing Talent Capacity to enable the creation of meaningful leadership through exchange  Responsible for the quality of the Global Leaders program  Supporting programmes and back office through proper Talent Planning, Learning & Development, and other TM processes  Ensuring a constant supply of talent for our LC
  • 10. Talent Management Structure VP TM GCDP Team Leader Talent Management Executive (oGCDP) Talent Management Executive (oGCDP) GIP Team Leader Talent Management Executive (iGIP) Talent Management Executive (oGIP)
  • 11. Talent Management Positions GIP Team Leader  Tracking and appraising the performance of the oGIP & iGIP function and effectively communicating between departments.  Providing training and development needed for both oGIP/iGIP. E.g Sales Training for iGIP. Equipping oGIP EP’s with relevant soft/hard skills wanted by overseas partners.  Ensuring that interviews and induction is run smoothly in order to select and allocate the right people for our main program drivers. GCDP Team Leader  Constant tracking and appraisal of oGDCP department and ensuring that there is constant communication between each department.  Providing much needed training and development. E.g. EP Managers training, customer satisfaction to ensure high quality Exchange experiences.  Management Global citizen recruitment drives in the upcoming term.
  • 12. Talent Management Team Member  Work together with team leaders to ensure proper execution of OC recruitment activities. E.g. Interviews and induction phase.  Support in the Learning & Development of LC members and EPs  Provide assistance in the tracking, performance appraisal and rewards & recognition of the LC
  • 13. Measure of Success & Key Performance Index  Members retention rate  Members efficiency  NPS TMP/TLP  # TXP + X  # Reintegrated EPs  Success of Sales Development Program  Efficiency of internal communication General Requirements  Attend department meetings and LCM’s regularly  Stay committed and self motivated  Be involved in OC recruitments  Understanding the value and importance in the development of others Learning Outcome  Gain practical relevant experience of working in the HR field. E.g. (Recruitment, interviews)  Chance to design enriching activities and initiatives to ensure high quality AIESEC experience  Learning how to work in an environment which requires high team work and places high emphasis on effective communication and a strong learning culture.
  • 14. Brand & Marketing  Serves as a support function to the front office (oGCDP, oGIP) functions of AIESEC  Responsible for attracting, converting and closing customers from the target market  Acts as the brand guardians of AIESEC in our respective LCs  As the one of the first lines of contact, we aim to preserve and maintain a positive image of AIESEC to the student body  Identifying potential opportunities within SIM that LC can leverage on to come up with better strategies for our product offerings
  • 15. Brand & Marketing Structure VP B&M oGCDP Team Manager Communications & Research Executive Communications & Design Executive oGIP Team Manager Communications & Research Executive Communications & Design Executive
  • 16. Brand & Marketing Positions GIP Team Leader Job Description  Manages the operations of marketing efforts towards supporting the oGIP function and driving oGIP as a product, by effectively communicating it to our target market  Marketing efforts includes communications, research and design & media of oGIP as a product and brand  Plays an integral role in developing oGIP strategies for the upcoming term and future terms to follow through, since oGIP will be a new venture for AIESEC SIM  Manages knowledge and information on oGIP collated through operations Measure of Success  Efficiency in increasing customer awareness and product knowledge of oGIP  % of market awareness of oGIP  Brand perception of oGIP  Internal Brand Audit  NPS oGIP participants (EP & Client)  Customer satisfaction  NPS oGIP GCDP Team Leader Job Description  Manages the operations of marketing efforts towards supporting the oGCDP function and driving oGCDP as a product, by effectively communicating it to our target market  Marketing efforts includes communications, research and design & media of oGCDP as a product and brand  Work towards consistently improving conversion rates from a stranger to customer for oGCDP  Manages knowledge and information on oGCDP collated through operations Measure of Success  Increasing awareness of the oGCDP programme  % of market awareness of oGCDP  Increasing conversion rates for oGCDP from stranger to customer  No. of applications, response rate of follow-up, time taken to convert from one stage to another etc.  Customer satisfaction  NPS oGCDP  Brand perception of oGCDP  % of people relating the programme to the right values
  • 17. Brand & Marketing Positions Communication & Research Team Member Job Description  Handles and manages communication channels used to inform, promote and display any materials respective to either oGCDP or oGIP  Serves to provide information to the student body when required and desired by them when expected  Engages in gathering and recording valuable information about target markets, customer behaviors and product awareness etc. Measure of Success  Increasing customer awareness and product knowledge of either oGCDP or oGIP  % of market awareness of respective programme  Efficiency of operational channels  % of hits (likes, views, outreach) on respective channels  Increase in user activity on respective channels  Customer satisfaction through communication channels  Staff help feedback rating system  Provide timely and appropriate response to queries (1 or 2 working days)  Efficiency, accuracy and analysis of data recorded  No. of responses generated from research methods Communication, Design & Media Team Member Job Description  Handles and manages communication channels used to inform, promote and display any materials respective to either oGCDP or oGIP  Serves to provide information to the student body when required and desired by them when expected  Focuses on the creation of innovative marketing materials and media for respective channels Measure of Success  Key Performance Index (KPI) / Measure of Success (MoS)  Increasing customer awareness and product knowledge of either oGCDP or oGIP  % of market awareness of respective programme  Efficiency of operational channels  % of hits (likes, views, outreach) on respective channels  Increase in user activity on respective channels  Customer satisfaction through communication channels  Staff help feedback rating system  Provide timely and appropriate response to queries (1 or 2 working days)  Quality of marketing materials and media designed  No brand breech in designs  Quality of responses through internal brand audit
  • 18. Learning Outcomes Attain a practical experience in the marketing field (Communications, Research, Sales & Promotion) Working in a diverse team driven towards a common goal, by embracing team values and inculcating communication skills Chance to share the goodness, that is AIESEC and programmes offered, to the rest of the student body
  • 19. GIPi
  • 20. GIPi Structure VP GIPi Sales Account Manager Sales Account Manager Sales Account Manager Sales Account Manager Sales Account Manager
  • 21. Sales Account Manager Job Description • Source for new business client weekly • Business consultancy • Negotiation • Matching suitable interns to clients • Reception of interns • Customer Relation Management Duration • July 2014 – December 2014 Measure of Success • 2 Company Meetings per week • 1 Realisation • 50 NPS (Both Client and Intern) Learning Outcome • Interpersonal skills • HR skills • Industry insights • Business account management skills
  • 22. GCDPo
  • 23. GCDPo Structure VP GCDPo Learning & Service TL Winter Project TL Team Member Team Member Team Member
  • 24. GCDPo Team Leader Positions Learning & Service Winter Project Job Description • Come out with initiatives to improve customer satisfaction of summer 2014 EPs • Reintegration plan for summer 2014 EPs • July MEP Recruitment • Supply and Demand analysis for winter projects • Coaching Winter Recruitment OC • Enforcing XPP and IOJ in processes • LC-LC partnership • Team Coaching Duration July 2014 – October 2014 July 2014 – January 2015 Measure of Success • 50 NPS for Completion • 40% EP apply for MEP • 90% Response rate for NPS • 50% Returnees willing to do become ambassadors • 100% EP go through refund procedure by October 2014 • 16 Realisation • 50 NPS • 100% NPS Response Rate • 4 LC Partnership • 100% Promoters for members satisfaction Learning outcomes • Strong communication skills with people living abroad • Customer Service skills • Risk Management skills • Product Packaging • Global Communication skills • Team Management skills • Excel
  • 25. GCDPo Team Member Positions Winter Project Team Job Description • Winter Recruitment • Sub-product development • Co-delivery of EP experience with host LC • Raise, Match, Realise facilitation • EP Lead for winter EP Duration July 2014 – October 2014 Measure of Success • 16 Realisation • 50 NPS Learning outcomes • Product Packaging • Customer Service skills • Strong Communication skills • Excel • Project Management skills
  • 26. Developing members by empowering them to achieve results Creating a foundation for sustainable Talent Pipeline Upholding accountability in every member to achieve customer satisfaction