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Webinar Top 5 Call Center Trends

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In this one hour webinar you’ll gain an extensive understanding of the trends affecting technology, processes and most importantly your customers. Here’s a sample of what we’ll discuss: …

In this one hour webinar you’ll gain an extensive understanding of the trends affecting technology, processes and most importantly your customers. Here’s a sample of what we’ll discuss:
- Cloud-Based Call Centers
- The Impact of Social Media
- The Role of Mobility

Published in: Technology
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  • 1. Top 5 Call Center Trends for 2013Jan. 31, 20132:00 PM ET Shai Berger Co-Founder & CEO Fonolo
  • 2. The 2013 Call Center Landscape
  • 3. Brand Perception The Role of Mobility
  • 4. Brand Perception The Impact of Social Media
  • 5. Social Media Adds PressureAt least once a week, activeTwitter users will…33% Share opinions about companies or products32% Make recommendations30% Ask for recommendationsSource: April 2010 study by ROI Research 8
  • 6. Brand Perception Call Centers in the Cloud
  • 7. 18% of call center seats will be in the cloud by the end of2008 2015 2015
  • 8. Register for thisFREE webinar to see the rest. January 31, 2013 2:00 PM ET

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