Top 5 Call Center Trends for 2013Jan. 31, 20132:00 PM ET         Shai Berger         Co-Founder & CEO         Fonolo
The 2013 Call Center Landscape
Brand Perception             The Role of              Mobility
Brand Perception          The Impact of          Social Media
Social Media Adds PressureAt least once a week, activeTwitter users will…33%                  Share opinions about        ...
Brand Perception       Call Centers in the              Cloud
18%              of call center              seats will be               in the cloud              by the end of2008   201...
Register for thisFREE webinar to see the rest.        January 31, 2013           2:00 PM ET
Webinar Top 5 Call Center Trends
Webinar Top 5 Call Center Trends
Webinar Top 5 Call Center Trends
Webinar Top 5 Call Center Trends
Webinar Top 5 Call Center Trends
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Webinar Top 5 Call Center Trends

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In this one hour webinar you’ll gain an extensive understanding of the trends affecting technology, processes and most importantly your customers. Here’s a sample of what we’ll discuss:
- Cloud-Based Call Centers
- The Impact of Social Media
- The Role of Mobility

Published in: Technology
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Webinar Top 5 Call Center Trends

  1. 1. Top 5 Call Center Trends for 2013Jan. 31, 20132:00 PM ET Shai Berger Co-Founder & CEO Fonolo
  2. 2. The 2013 Call Center Landscape
  3. 3. Brand Perception The Role of Mobility
  4. 4. Brand Perception The Impact of Social Media
  5. 5. Social Media Adds PressureAt least once a week, activeTwitter users will…33% Share opinions about companies or products32% Make recommendations30% Ask for recommendationsSource: April 2010 study by ROI Research 8
  6. 6. Brand Perception Call Centers in the Cloud
  7. 7. 18% of call center seats will be in the cloud by the end of2008 2015 2015
  8. 8. Register for thisFREE webinar to see the rest. January 31, 2013 2:00 PM ET

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