0
How to BoostCustomer Satisfactionin Your Contact CenterSpeaker:Shai BergerCo-Founder & CEO, FonoloJune 20, 20132:00 PM EDT
Waiting on Hold is a Top ComplaintAverage Speed to Answer> 30 sec ?Customersatisfaction is indanger!
Call-backs caneliminate hold-timeand so much more…
Consumers who think theoption of a call-back is“highly appealing”.- Forrester#1: Happier Customers
Reduction in abandonedcalls after adding acall-back option.- ContactBabel#2: Less Abandonment
Amount saved byAllStream in 2012 afteradding call-backs#3: Lower Telco Costs
Reduction in handle timeseen by Optus afteradding call-backs in 2011.#4: Shorter Handle Time
A real-life phone interviewCall-Back Softwarefor the Call Center
Deployment in daysWorks with equipmentfrom any vendorCloud =Why Fonolo?Affordable (starts at $15k/yr)Cost scales with usag...
Replace hold-time with a call-backon all channels.In-Call Rescue Mobile Rescue Web RescueSolutions
In-Call RescueGive callers theoption to receive acall-back when holdtimes are too long.“Press 1 to get a call-back from th...
Visual IVR Pre-callQuestionsVirtualQueuingReady-to-Use Component forYour Mobile App
No Need for ITAdd the widget to your site with just a fewlines of HTML.
Interested in seeing more?Register for this free webinar to jointhe live Q&A.June 20, 20132:00 PM EDT
Upcoming SlideShare
Loading in...5
×

How to Boost Customer Satisfaction in Your Contact Center

573

Published on

In this one hour webinar you’ll learn how to offer a better call center experience by replacing hold-time with a call-back. We’ll talk about --> how to eliminate hold time, an easy way to create happier customers, how to reduce cost-per-call, plus so much more!

Published in: Technology
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
573
On Slideshare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
10
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Transcript of "How to Boost Customer Satisfaction in Your Contact Center"

  1. 1. How to BoostCustomer Satisfactionin Your Contact CenterSpeaker:Shai BergerCo-Founder & CEO, FonoloJune 20, 20132:00 PM EDT
  2. 2. Waiting on Hold is a Top ComplaintAverage Speed to Answer> 30 sec ?Customersatisfaction is indanger!
  3. 3. Call-backs caneliminate hold-timeand so much more…
  4. 4. Consumers who think theoption of a call-back is“highly appealing”.- Forrester#1: Happier Customers
  5. 5. Reduction in abandonedcalls after adding acall-back option.- ContactBabel#2: Less Abandonment
  6. 6. Amount saved byAllStream in 2012 afteradding call-backs#3: Lower Telco Costs
  7. 7. Reduction in handle timeseen by Optus afteradding call-backs in 2011.#4: Shorter Handle Time
  8. 8. A real-life phone interviewCall-Back Softwarefor the Call Center
  9. 9. Deployment in daysWorks with equipmentfrom any vendorCloud =Why Fonolo?Affordable (starts at $15k/yr)Cost scales with usage=SaaS
  10. 10. Replace hold-time with a call-backon all channels.In-Call Rescue Mobile Rescue Web RescueSolutions
  11. 11. In-Call RescueGive callers theoption to receive acall-back when holdtimes are too long.“Press 1 to get a call-back from the nextagent.”
  12. 12. Visual IVR Pre-callQuestionsVirtualQueuingReady-to-Use Component forYour Mobile App
  13. 13. No Need for ITAdd the widget to your site with just a fewlines of HTML.
  14. 14. Interested in seeing more?Register for this free webinar to jointhe live Q&A.June 20, 20132:00 PM EDT
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×