Your SlideShare is downloading. ×
0
Fonolo call back solutions for avaya call centers
Fonolo call back solutions for avaya call centers
Fonolo call back solutions for avaya call centers
Fonolo call back solutions for avaya call centers
Fonolo call back solutions for avaya call centers
Fonolo call back solutions for avaya call centers
Fonolo call back solutions for avaya call centers
Fonolo call back solutions for avaya call centers
Fonolo call back solutions for avaya call centers
Fonolo call back solutions for avaya call centers
Fonolo call back solutions for avaya call centers
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Fonolo call back solutions for avaya call centers

429

Published on

If your company is using an Avaya-based call center you can now purchase Fonolo's call-back solutions through your trusted reseller. …

If your company is using an Avaya-based call center you can now purchase Fonolo's call-back solutions through your trusted reseller.

Fonolo's successful completion of Avaya's rigorous compliance testing, combined with our long history of deploying with Avaya call centers means you can be confident our solution will be effective and reliable.

Published in: Software, Business, Education
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
429
On Slideshare
0
From Embeds
0
Number of Embeds
6
Actions
Shares
0
Downloads
10
Comments
0
Likes
1
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. Shai Berger Co-Founder & CEO Fonolo Webinar: Fonolo Call-Back Solutions for Avaya Call Centers May 29, 2014 2:00 PM ET
  • 2. Businesses lose customers every day by putting them on hold.
  • 3. Good news! This is an entirely FIXABLE problem!
  • 4. The solution: Offer a call-back. “Press 1 to get a call-back from the next agent.”
  • 5. 8.9 8.5 8.2 8.2 8.1 7.8 6.9 5 6 7 8 9 10 Can't get a human on phone Many phone steps needed Long wait on hold Unhelpful solution Extras are pitched No apology for unsolved problem Boring hold music or messages Source: Consumer Reports Customer Service Problems That Infuriate People Most (Scale of 0-10, With 10 Being the Most Annoying) Hold-Times are a Top Complaint
  • 6. A real-life phone interview Call-Back Software for the Call Center
  • 7. How it Works Ring! A happy caller is connected. Customer presses 1 for a call-back. Customer relaxes while Fonolo waits on hold.
  • 8. Solutions for All Channels! In-Call Rescue Mobile Rescue Web Rescue
  • 9. Deployment in days Works with equipment from any vendor Cloud = Why Fonolo? Affordable Cost scales with usage = SaaS
  • 10. Fonolo is now part of the Avaya “Select Product Program”. Exciting News! • Service can now be purchased through Avaya resellers and distributors. • In-Call Rescue compliance tested on Avaya Aura. • Testing on IPOffice is on the roadmap.
  • 11. A real-life phone interview Register for this free webinar to join the live Q&A. May 29, 2014 2:00 PM ET Register Now!

×