How Implementing Call-Back Technology Improved Customer Loyalty
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How Implementing Call-Back Technology Improved Customer Loyalty

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Your customers will never wait on hold again, regardless of where the conversation begins – web, mobile or inbound call. Learn how Fonolo can help you increase sales, lower handle times and create ...

Your customers will never wait on hold again, regardless of where the conversation begins – web, mobile or inbound call. Learn how Fonolo can help you increase sales, lower handle times and create happier customers!

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How Implementing Call-Back Technology Improved Customer Loyalty How Implementing Call-Back Technology Improved Customer Loyalty Presentation Transcript

  • How Implementing Call-BackTechnology Improved CustomerLoyaltyShai BergerCo-Founder & CEOFonoloMark EdelmanVP Member Services,1st United Services Credit Union
  • Why Call-Backs?• Happier Customers• Less Abandonment• Lower Telco Costs• Shorter Handle Times75%of consumers describe theoption for a call-back as“highly appealing”.32%fewer abandoned calls aftercall-backs added, based onstudy of 200 call centers.
  • A real-life phone interviewCall-Back Softwarefor the Call Center
  • Deployment in daysWorks with equipmentfrom any vendorCloud =Why Fonolo?Affordable (starts at $15k/yr)Cost scales with usage=SaaS
  • Replace hold-time with a call-backon all channels.In-Call Rescue Mobile Rescue Web RescueSolutions
  • In-Call RescueGive callers theoption to receive acall-back when holdtimes are too long.“Press 1 to get a call-back from the nextagent.”
  • How it WorksCustomer relaxes whilewaiting for call-back.Calltransferred toFonoloCallBeginsFonolo connectscaller and agent
  • Let customerseasily connect to alive agent, directlyfrom within yourmobile app.Mobile Rescue
  • Visual IVRReady-to-Use Component forYour Mobile AppPre-callQuestionsVirtualQueuing
  • Enable customersto seamlesslytransition fromweb to liveassistance.Web Rescue
  • No Need for ITAdd the widget to your site with just a fewlines of HTML.