How Implementing Call-Back Technology Improved Customer Loyalty

287
-1

Published on

Your customers will never wait on hold again, regardless of where the conversation begins – web, mobile or inbound call. Learn how Fonolo can help you increase sales, lower handle times and create happier customers!

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
287
On Slideshare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
10
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

How Implementing Call-Back Technology Improved Customer Loyalty

  1. 1. How Implementing Call-BackTechnology Improved CustomerLoyaltyShai BergerCo-Founder & CEOFonoloMark EdelmanVP Member Services,1st United Services Credit Union
  2. 2. Why Call-Backs?• Happier Customers• Less Abandonment• Lower Telco Costs• Shorter Handle Times75%of consumers describe theoption for a call-back as“highly appealing”.32%fewer abandoned calls aftercall-backs added, based onstudy of 200 call centers.
  3. 3. A real-life phone interviewCall-Back Softwarefor the Call Center
  4. 4. Deployment in daysWorks with equipmentfrom any vendorCloud =Why Fonolo?Affordable (starts at $15k/yr)Cost scales with usage=SaaS
  5. 5. Replace hold-time with a call-backon all channels.In-Call Rescue Mobile Rescue Web RescueSolutions
  6. 6. In-Call RescueGive callers theoption to receive acall-back when holdtimes are too long.“Press 1 to get a call-back from the nextagent.”
  7. 7. How it WorksCustomer relaxes whilewaiting for call-back.Calltransferred toFonoloCallBeginsFonolo connectscaller and agent
  8. 8. Let customerseasily connect to alive agent, directlyfrom within yourmobile app.Mobile Rescue
  9. 9. Visual IVRReady-to-Use Component forYour Mobile AppPre-callQuestionsVirtualQueuing
  10. 10. Enable customersto seamlesslytransition fromweb to liveassistance.Web Rescue
  11. 11. No Need for ITAdd the widget to your site with just a fewlines of HTML.
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×