Your SlideShare is downloading. ×
0
3 Ways to Reboot Your Call Center - Fonolo Webinar Preview
3 Ways to Reboot Your Call Center - Fonolo Webinar Preview
3 Ways to Reboot Your Call Center - Fonolo Webinar Preview
3 Ways to Reboot Your Call Center - Fonolo Webinar Preview
3 Ways to Reboot Your Call Center - Fonolo Webinar Preview
3 Ways to Reboot Your Call Center - Fonolo Webinar Preview
3 Ways to Reboot Your Call Center - Fonolo Webinar Preview
3 Ways to Reboot Your Call Center - Fonolo Webinar Preview
3 Ways to Reboot Your Call Center - Fonolo Webinar Preview
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

3 Ways to Reboot Your Call Center - Fonolo Webinar Preview

588

Published on

Listen closely to the people you’re servicing. Your employees want to succeed and your callers want to feel valued. A fresh outlook on your call center will impact how your brand is viewed, the …

Listen closely to the people you’re servicing. Your employees want to succeed and your callers want to feel valued. A fresh outlook on your call center will impact how your brand is viewed, the influence it has on customer retention and the outcome on employee efficiency.

Published in: Technology
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
588
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
4
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide
  • Added this slides and highlighted the first three metrics (from the InRepWeTrust PDF)
  • Transcript

    • 1. 3 Ways to Reboot Your Call CenterDec. 6, 20122PM ET “With Fonolo, our Field Technicians get an immediate productivity boost, because they no longer have to wait on hold during client visits.” Kent Mcinall, Director Service Shai Berger Activation & Assurance Co-Founder & CEO, Fonolo Allstream MTS
    • 2. Kick Start 2013! Understand the problems, best practices and attainable solutions around: 1. Brand Perception 2. Customer Loyalty 3. Employee Productivity
    • 3. Brand Perception Eliminate major call center complaints and protect your reputation.
    • 4. How Consumer Perception is InfluencedSource: Weber Shandwick
    • 5. Why it matters most to the call center.
    • 6. 6/10Customers haveditched acompanybecause itstelephonecustomer servicehas been so bad.
    • 7. Provide your employeeswith the toolsthey need todo their job.
    • 8. 60% of callcenter workerslack enthusiasmSource: Avatar National Employee Engagement Study shows
    • 9. 3 Ways to Reboot Your Call CenterProblem SolutionNegative Brand Perception Attend the webinar common complaints Eliminate the most to see the rest!Low Customer Loyalty Rescue customers who are waiting on hold December 6, 2012Undesirable Employee Productivity Call-back for Employee Support 2:00PM ET

    ×