Kinder Reese Case Study

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Kinder Reese Case Study

  1. 1. FONALITY CASE STUDYKinder ReeseTHE COMPANYKinder Reese provides online, individual, and group coaching for real estate Client Testimonialprofessionals.THE SITUATION “ We depend on communications for our business, and Fonality gave us a solution that met allKinder Reese was looking for a way to increase the productivity of their salesagents—and generate more revenue. of our communications needs. ” Lars LarsenKinder Reese wasn’t getting the information they needed to monitor the activity Director of Sales,of their agents from their existing service, Spectrum VOIP: Kinder Reese ▪ Reports provided only basic information ▪ Call monitoring tools were limited ▪ Reports and call logs were retained for a very short period of time. Therefore, it was difficult to look at trends and determine the effectiveness of sales agents as well as marketing and sales campaignsKinder Reese discovered a better way to make their sales agents more productive— and increase sales. They discovered Fonality.THE SOLUTIONFonality’s hosted solution made it easy for Kinder Reese to check on the activity of their sales agents. Using Fonality’s web-basedadministration interface, they were able to view call logs in real-time, listen in (passively or actively) on sales calls from agents, viewhistorical reports, and export the reports to Microsoft Excel or Access for more granular interpretation. Additionally, Fonality’s desktopclient made the system easy to use, merging phones, desktop, and CRM applications into one, seamless interface. The Fonalitysolution also enabled Kinder Reese to: ▪ Increase sales agent productivity and generate more sales ▪ Record calls and play them back for training purposes ▪ View real time call queue statistics ▪ Check the status of agents in real-timeFonality helped Kinder Reese improve the productivity of their sales agents – and generate more revenue.To discover how we can help your company increase sales and improve productivity, visit fonality.com or call 877-FONALITY F ON ALI TY C A S E S TU D Y

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