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eMail, Chat, Text, Call... Oh My!
eMail, Chat, Text, Call... Oh My!
eMail, Chat, Text, Call... Oh My!
eMail, Chat, Text, Call... Oh My!
eMail, Chat, Text, Call... Oh My!
eMail, Chat, Text, Call... Oh My!
eMail, Chat, Text, Call... Oh My!
eMail, Chat, Text, Call... Oh My!
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eMail, Chat, Text, Call... Oh My!

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Practical advice on choosing whether to call, email, text, or chat.

Practical advice on choosing whether to call, email, text, or chat.

Published in: Business, Technology
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  • 1. eMail, Chat, Text, Call …. Oh my! No wonder we’re all confused. Practical advice on when to do what. Brought to you by Fonality.com … A business phone system that’s more than just talk
  • 2. Today’s workforce is swimming in a sea of communications platforms from instant message to text to email and phone. Each has a specific place in the corporate world, depending on the situation.
  • 3. How do you know which one to use over the other? Let’s take a look at best practices for choosing the right communication tool for the job.
  • 4. IM: Instant Gratification You might IM if …. • A one-sentence answer will suffice: Otherwise, go with email. • You need to ping someone: Is a member of your team late for a call? IM away. • It’s not business-critical: There are many business matters that require quick “yes/no” responses.
  • 5. SMS: A Privilege Not to Be Abused So how do you know if SMS is OK to use? Give it a shot if …. • The message can’t wait until morning • The problem isn’t too complicated for text messaging • The person who gets it will think it was text worthy
  • 6. Email: When a Paper Trail is Needed (Ok, not “paper” exactly, but you know what we mean) Use eMail when … • You need multiple parties to weigh in • You are discussing something that has legal, compliance or contractual implications • There is nothing emotional about what is being discussed • You will need to be able to seamlessly access this conversation again
  • 7. Phone: Remember That Thing? The telephone has been the go to tool for communications for more than 130 years. There’s a reason. Pick up the phone if … • The topic is complex • You need to discuss something personal or emotional • A prior email exchange didn’t resolve the issue or question
  • 8. Feel better? We hope so. To learn more about how Fonality helps businesses manage their communication and collaboration needs, pay us a visit at www.fonality.com. Our business phone system is more than just talk.

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