1. BOGERT INTERNATIONAL
MANUFACTURING
“Fonality has become an
invaluable asset, saving
us 40% over our previous
legacy solution.”
Bogert International Challenges
Bogert International Inc. based in Scalable Solutions Supporting a Growing Company
Pasco, Washington, manufactures
hydraulic jacks and other heavy
After using a large, well-known legacy carrier, Bogert grew weary
equipment for use in a number of
of high costs for long distance calls, poor customer service and the
industries, including aviation, military,
inability to expand their communications system without incurring
industrial, marine and commercial.
significant additional charges. They also needed a solution that
Who They Are:
would allow them to better collaborate from the executive suite to
• Established 1986 the manufacturing floor. As a small company, they also needed to be
• Industry: Manufacturing conscious of incurring large capital expenditures on any new business
• 50 employees communications solution they chose.
• Website: www.bogertgroup.com
Solutions
Flexible Hybrid Hosted Approach
Bogert began searching for a new communications system, and it
soon became apparent that a Voice over Internet Protocol (VoIP)
solution could be a viable alternative to meet their criteria. Upon
thorough due diligence, the company engaged Fonality after reviewing
several providers.

2. FONALITY CASE STUDY
Bogert International
They were attracted to the flexibility of Fonality’s hybrid-hosted PBXtra solution, which combined the reliability and security
of a premised based system with the functionality and ease-of-use of a hosted platform. The system allows for updates
and maintenance to be conducted automatically, so Bogert’s IT team could focus on core business objectives, rather than
managing the communications infrastructure.
The Advantages of a Hybrid-Hosted Solution
Because legacy on-premise solutions are expensive to purchase and even more expensive to maintain, many businesses
(like Bogert) are now looking into new deployment solutions such as hybrid hosted environments for their communication
needs. Fonality’s hybrid-hosted PBXtra solution provides a best of breed approach with the solution’s hardware residing on
the customers premise while the control panel (along with service, maintenance, and configuration) remains in the cloud. A
hybrid-hosted deployment solution (see figure 1-1) allows for the communications infrastructure (server) to be on-site while
deferring equipment monitoring and management costs to Fonality. With all Fonality solutions, configuration data is securely
backed up; call and data quality are assured; new system features and upgrades are included with support contracts, and
ultimately the total cost of ownership is much less than a legacy solution.
Administrators can remotely manage all aspects of the communication system and review real-time call logs with comprehensive
search filters for all extensions through the online web admin and user panel. Call logs and other data can be exported as reports
for use in Excel and Access, and managers can oversee individual and grouped devices from a single screen.
Fonality Hybrid Hosted Solution Architecture “Fonality has been a
real productivity-booster
for our entire team.
We have been able to
collaborate better, which
has improved our ability
to deliver value to our
customers. Plus, the
system is extremely
reliable and easy to use.
Fonality has become
an invaluable asset to
support our business
objectives.”
—Cathy Bogert,
CFO of Bogert International

3. FONALITY CASE STUDY
Bogert International
Increase Productivity with the Click of a Mouse Fonality PBXtra is powered by
Fonality Heads Up Display (HUD), an
award winning, user-friendly Unified
Communications (UC) dashboard
with presence-based capabilities to
seamlessly manage voice, email and
chat dialogue, so users can communicate
with the right person, with the right
information at the right time.
Fonality HUD merges your phones,
desktop, and business applications into
a single unified, easy-to-use interface and
can save knowledge workers up to two
hours a day in productivity. Fonality HUD
offers unique features including, drag
and drop call management, employee
presence, and secure chat that can
be integrated with Google contacts or
Jabber based chat platforms. HUD also
integrates with Microsoft Outlook, so
you can call directly out from your Inbox,
or through Mozilla’s Firefox browser.
Desktop alerts show the customized
contact information for all incoming calls
including the caller’s image, caller ID, and
the ability to launch a web browser to
gain additional information. You can then
answer, ignore, instantly forward, or send
the call directly to voicemail directly from
your desktop.

4. Benefit
With Fonality PBXtra and HUD, Bogert soon achieved new heights of productivity and flexibility to streamline
their communications. The user-friendly Fonality HUD allowed Bogert to share calls and communicate
quicker with colleagues for unprecedented collaboration. Its team was empowered to be more responsive
and accessible to meet the needs of its customers like never before.
About Fonality In the United States:
Fonality
5601 Granite Parkway
Fonality is North America’s fastest growing business communications Suite 500
Plano, TX 75024 USA
company and a leading provider of cloud-based VoIP and Unified Phone: 469-252-7400
Communications solutions for small and mid-size businesses. With a
unique software model approach, Fonality provides all the features of
legacy providers without the cost or complexity.
Founded in 2004, Fonality has delivered more than two billion phone
calls across the cloud while enabling more than one million users of
open-standard based communications software. Investors include
Intel Capital, Draper Fisher Jurvetson and Azure Capital Partners.
Visit www.fonality.com for more information or call 877-FONALITY.