FlightStats Itinerary Monitoring Brief
Upcoming SlideShare
Loading in...5

FlightStats Itinerary Monitoring Brief



FlightStats applications that deliver innovative travel solutions for travel agents and their customers

FlightStats applications that deliver innovative travel solutions for travel agents and their customers



Total Views
Views on SlideShare
Embed Views



2 Embeds 13 11 2



Upload Details

Uploaded via as Adobe PDF

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
Post Comment
Edit your comment

FlightStats Itinerary Monitoring Brief FlightStats Itinerary Monitoring Brief Presentation Transcript

  • FlightStats Itinerary Monitoring FlightStats applications that deliver innovative travel solutions for travel agents and their customersConducive Technology Corp. Company Confidential
  • What is Itinerary Monitoring? 1.  Ticketed PNRs captured through GDS queues 2.  FlightStats unmatched real-time data 3.  Intelligent monitoring and event triggers §  Situational Trip Alerts for Travelers §  Trip Interruption Issue Tracking for AgentsConducive Technology Corp. Company Confidential 2
  • Active Trip Monitoring Most flight tracking and notification systems monitor individual flight segments and treat each segment exactly the same. But travelers don t think of segments, they think of trips. Delay, Cancel, Missed CX, Delay, Cancel, Pre-flight Gate Change Diversion Gate Change Diversion Arrival 1st Segment 2st Segment Schedule Travel Change Advisories Pre-Flight Outbound Travel Destination Return Travel Post Trip Confirmation Itinerary Recap Reconfirmation Reconfirmation Post-Trip 24 hour Pre-Trip Message Connection messages (day-of-travel) §  Link to airline Web check-in §  Confirm gate and time §  Current status including gate (if assigned) §  Alert of risky or missed connection §  TSA wait time §  Alternative flights for delayed, canceled or missed flights §  Traffic conditions at airport §  Confirmation of connection info §  Airline terms of carriage Arrival messages Triggered messages (day-of-travel) §  Ground transportation provider §  Delayed departure §  Assistants / colleagues §  Cancelled / diverted §  Family and friends §  Gate change Post trip message (close the loop)* §  Time change §  Possibly a trip review solicitation for forums, customer support feedback, survey or marketing opportunity.Conducive Technology Corp. Company Confidential 3 * Planned release in Q4 2007
  • Traveler Experience and Tools The traveler experience within the FlightStats messaging system is highly automated, requiring only simple, one-time inputs from the traveler to set-up their usage preferences. Each time a traveler s itinerary is passed to FlightStats with an email address, FlightStats will determine if messaging preferences have been set for the traveler. If not, an agent-branded and edited Opt-in email will be sent, asking the traveler to register once. The traveler enters where their flight alerts are to be sent for this and all future trips. They may also follow the link to opt-out and will receive no more emails. If the traveler does not respond, the system will ask them again when a new itinerary is received.Conducive Technology Corp. Company Confidential 4
  • Opt-In Travelers who have neither created a profile, nor opted out will receive an agency branded and authored email when they book a trip. The profile asks only for delivery preferences for pre-trip and mobile messages. The profile page is also branded by the agency.Conducive Technology Corp. Company Confidential 5
  • Message types With FlightStats Itinerary monitoring platform, your messaging solution can communicate intelligently and deliver timely and appropriate information specific to a trip s stages and events such as §  24 Hour Pre-trip reminder §  Pre-Trip status alert §  Outbound trip messages Delivered to desktop email, §  Connection messages PDA or cell phone as §  Destination messages requested by the traveler §  Inbound trip messages §  Post trip messagesConducive Technology Corp. Company Confidential 6
  • Agency Solutions: Trip Assist Trip Assist offers even more functionality and interactive reporting of issues and outcomes.Conducive Technology Corp. Company Confidential 7
  • Value Proposition for Agencies Virtually no IT or hardware required §  Need to queue itineraries to be monitored §  Everything else is configured and tested using a hosted admin tool Competitive service enhancements Additional revenue opportunitiesConducive Technology Corp. Company Confidential 8
  • Two questions What percentage of your trips are interrupted? What is the average cost of recovery for those disruptions?Conducive Technology Corp. Company Confidential 9
  • ROI FlightStats service costs only pennies per PNR but can demonstrably reduce real trip costs and inconvenience. For business travel, average cost per trip (forced overnights, new ticket purchases, etc.) to recover from a trip interruption (cancellation, missed connection, etc.) is $250 per trip If 5% of 1000 trips are interrupted, that s $12,500 compared to $2000- $3000 invested in FlightStats enabled services. For leisure, if given the choice, travelers are paying $15 or more per trip for insurance and would certainly pay $5 more to gain the best chance that the trip succeeds. Both scenarios mean additional revenue for the agent.Conducive Technology Corp. Company Confidential 10
  • Global. Objective. Accurate. Timely. Invaluable.Conducive Technology Corp. Company Confidential 11