Added Current training Took out what employees think they want Can we have an open circle bullet point before enhances our customer service Took out our customer interface Can we put especially the 50% of consumers who as a sub bullet point under enhances our customer service
Took out consumers & inserted NHS professionals
I think it’s 15% of leisure centre staff but more like 50% of private fitness staff (Skills Active would know if the FIA staff don’t)
Changed tailored programmes to career pathway Changed level for role Changed deliver tailored programmes to implement a qualifications structure Change HSE management to coaching