Hyperion Close Up! 1B: Hoe beweeg je mee met de dynamiek van vandaag?
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Hyperion Close Up! 1B: Hoe beweeg je mee met de dynamiek van vandaag?

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Wietse Mol en Kasper van Dongen van Swap Support over constructief beheren. ...

Wietse Mol en Kasper van Dongen van Swap Support over constructief beheren.

Hoe kun je Performance Management applicaties op de juiste manier beheren? En hoe pak je de verschillende elementen van functioneel, applicatie en technisch beheer effectief op? Olaf Looije en Kasper van Dongen van Swap Support delen via deze slids meer over de do's en don'ts van constructief beheren.

Benieuwd naar wat constructief beheren voor jouw organisatie kan betekenen? Neem dan contact op met Kasper van Dongen via kasper.van.dongen@swapsupport.nl of 070-3003035.

http://www.swapsupport.nl

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Hyperion Close Up! 1B: Hoe beweeg je mee met de dynamiek van vandaag? Hyperion Close Up! 1B: Hoe beweeg je mee met de dynamiek van vandaag? Presentation Transcript

  • How to adapt to today’s changes Structural maintenance and support
  • Agenda • General view on maintenance and support • Our view on set-up • Specialty on Monitoring and performance 2
  • General view on maintenance and support 3
  • Financial process support 4
  • All-in Top Hat 6
  • Functional, Application and Technical maintenance 11 Planning & Control Financieel Management Behoefte Management Contract Management Operationele ICT aansturing Beheer Bedrijfs- Informatie Gebruikers- ondersteuning Informatie- coördinatie Richting gevend Sturend Uitvoerend Gebruiksbeheer Functionaliteitenbeheer Specificeren Vormgeven niet-geaut. IV Voorbereiden Transitie Toetsen en Testen Bepalen Bedrijfsproces- ontwikkelingen Opstellen IV-organisatie strategie Leveranciers management Ketenpartners Management Strategie Inrichting IV-functie Relatie- management Gebruikersorg. Opstellen Informatie Strategie Informatie Lifecycle Management Bepalen Keten- ontwikkelingen Bepalen Technologie- ontwikkelingen Wijzigingen beheer Transitie Informatie Portfolio Management BiSL Model
  • Our view on set-up 12
  • Manage your environment IT Business IT ITIL BISL ASL
  • (Our vision) Manage your environment IT Business IT ITIL BISL ASL
  • What do we do... • Maintenance and support intake (What) • Check project deliverables • Acceptance criteria document • Setting up maintenance processen (How/Who) • Setup SLA • Based on our “Service Catalogue” • Setup Skilled Servicedesk • First, Second and Third line support • Document agreement and procedures (DAP) • Structural maintenance and support procedures • Calendars (functional / technical) • Setting up Technical maintenance procedures • Monitoring • Performance tuning and stability 15
  • Specialty on Monitoring and performance 17
  • Monitoring your Oracle EPM system • What and why monitoring • Different kind of monitoring • Application (EPM) monitoring 19
  • Monitoring your Oracle EPM system • Does Oracle EPM come with any tools? • EM • Weblogic 20
  • Enterprise Manager (EM) / Web Logic Console 21
  • Monitoring your Oracle EPM system • Application (EPM) monitoring • URL monitoring • Scan logging 22
  • Swap Support / PHP Server Monitoring 23
  • Performance and Tuning – Tips & Tricks • Windows tuning • Application tuning • Planning tuning / performance • Essbase • Best practices • Whitepaper from Oracle • Quick Scan 24
  • Q&A Wietse Mol Swap Support wietse.mol@swapsupport.nl Olaf Looije Swap Support olaf.looije@swapsupport.nl