Finacle - Banking & Technology Trends 2013 | Technology Innovations


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Finacle from Infosys discusses top 13 Banking Trends for 2013. Banking Industry is undergoing major transformation in it's IT Technology infrastructure to give the best to customers. The analysis also includes real time data to understand the changing requirements, expectations and need of the hour.

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Finacle - Banking & Technology Trends 2013 | Technology Innovations

  1. 1. From increments to exponents13 BANKING TRENDSFOR 2013
  2. 2. 01 Analytics gets real time, and mobility is a priority Banks will combine existing and real- time information of a customer, transaction, and product to integrate it with applications like location-based services
  3. 3. 02 The core evolves From transaction to intelligence Transaction history will emerge as a way to identify new product / service requirements or push contextual offers
  4. 4. 03 Time to cash in the chips on gamification Banks look to tap into the virtual gaming ecosystem or charge a fee for facilitating end-to-end payments of virtual currencies
  5. 5. 04 Socializing pays off with a new revenue stream Social media goes from customer care to new selling opportunities – powered by peer recommendations, personalized services, and co-creation of products
  6. 6. 05 Banker, retailer, telco, technologist: the new gang of four Banks go from collaboration to co- creation, with new services and products that combine offerings from banking and non-banking entities
  7. 7. 06 The teller is a jolly good seller A shift in mindset and training programs help tellers become trusted salespersons who understand customer needs and proactively recommend new services
  8. 8. 07 65 plus is easier to serve than 30 minus The rush to woo Gen Y customers will be coupled with increased focus on senior citizens globally – as they have considerable savings, want simple products, and are less likely to jump ship
  9. 9. 08 Life stage banking gets overlaid with lifestyle banking All customers at the same life stage like education or marriage may not have the same needs — their lifestyle – influenced by geography, culture and interests – will define their banking solutions
  10. 10. The CIO’s Agenda
  11. 11. 09 Baby steps, not big bang: progressive modernization Use a phased approach to avoid disruption and experience the possibilities with projects for new channels, customer segments, and lines of business
  12. 12. 10 Try some real estate on the cloud Use one of the big three – infrastructure, platform, or software as a service – to test the ‘cloudability’ of areas like end-user computing, payroll processing, or procurement
  13. 13. 11 If IT is a problem, it’s also a solution Those grappling with legacy systems need Creative thinking to build new self-healing IT layers that simplify processes and increase automation
  14. 14. 12 In search of the right outsourcing model Rather than outsourcing everything or not outsourcing at all, banks need to outsource the right processes to the right IT or BPO partners
  15. 15. 13 Mobility: the ultimate troubleshooting device The ubiquity of mobile devices can be a great way to access and address IT problems ‘anytime, anywhere’ — solving not just their issues, but also those of their customers
  16. 16. More business and technology trends for 2013Racing to greener pastures: 10 enterprise From increments to exponents: 13 bankingsustainability trends for 2013 trends for 2013 View infographic View infographic View slideshow View slideshow Read ReadGeared to innovate: 5 trends that will All winged up and ready to fly: 10 enterprisetransform manufacturing in 2013 mobility trends for 2013 View infographic View infographic View slideshow Read Read10 ways to transform your customer service Taming the elephant: 10 big data trends forexperience in 2013 2013 View infographic View slideshow Read Read
  17. 17. THANK YOU contents of this document are proprietary and confidential to Infosys Limited and may not be disclosed in whole or in part at any time, to any third party without the prior written consent of Infosys Limited. © 2012 Infosys Limited. All rights reserved. Copyright in the whole and any part of this document belongs to InfosysLimited. This work may not be used, sold, transferred, adapted, abridged, copied or reproduced in whole or in part, in any manner or form, or in any media, without the prior written consent of Infosys Limited.