Series prospectus retailer_payments_banking_insurance_assistance_global

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Finaccord’s series of country-focused reports about retailer payments, banking, insurance and assistance investigates the market for financial services organised by major retail brands in 20 important countries. As well as examining the initiatives of prominent retailers in payment cards, banking products, insurance and assistance, the studies also examine their involvement in proprietary and coalition loyalty programs, and detail the online payment mechanisms accepted by those with an online sales capability.

The category of payment cards offered by retailers comprises credit cards, including both co-branded cards and private-label store cards, plus debit and prepaid cards. Prepaid cards are here distinguished from use-restricted gift cards, which comprise those stored-value cards usable at specific retail chains or groups. Gift cards are considered in their own sub-section.

Consideration of loyalty programs includes both coalition loyalty programs, developed by two or more commercial entities, and proprietary loyalty programs, which are specific to one retail brand or group. These programs may furthermore be tied to payment cards, to non-payment cards, to both payment and non-payment cards, or be operated without an associated card.

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Series prospectus retailer_payments_banking_insurance_assistance_global

  1. 1. Retailer Payments, Banking, Insurance and Assistance © Finaccord Ltd., 2013 Expertise in financial services Web: www.finaccord.com. E-mail: info@finaccord.com 1 Retailer Payments, Banking, Insurance and Assistance Global series prospectus for 20 country-specific reports AUSTRALIA, BRAZIL, CANADA, CHILE, CHINA, FRANCE, GERMANY, INDIA, ITALY, JAPAN, MALAYSIA, MEXICO, POLAND, RUSSIA, SOUTH AFRICA, SOUTH KOREA, SPAIN, TURKEY, UK, USA August 2013
  2. 2. Retailer Payments, Banking, Insurance and Assistance © Finaccord Ltd., 2013 Expertise in financial services Web: www.finaccord.com. E-mail: info@finaccord.com 2 Prospectus contents What is the research? Which countries are covered? What methodology has been used? How do retail brands surveyed break down by country, category and distribution model? What is the structure of the reports? What are the key features of the research? How can the research be used? How can the PartnerBASE™ be used? Who can use the research? What are some of the key findings? What are the prices? What other reports are available? How can the research be purchased? 3-4 5 6 7 8 9 10 11 12 13-16 17 18 19 Page
  3. 3. Retailer Payments, Banking, Insurance and Assistance © Finaccord Ltd., 2013 Expertise in financial services Web: www.finaccord.com. E-mail: info@finaccord.com 3 What is the research? Finaccord’s series of country-focused reports about retailer payments, banking, insurance and assistance investigates the market for financial services organised by major retail brands in 20 important countries. As well as examining the initiatives of prominent retailers in payment cards, banking products, insurance and assistance, the studies also examine their involvement in proprietary and coalition loyalty programs, and detail the online payment mechanisms accepted by those with an online sales capability. The category of payment cards offered by retailers comprises credit cards, including both co- branded cards and private-label store cards, plus debit and prepaid cards. Prepaid cards are here distinguished from use-restricted gift cards, which comprise those stored-value cards usable at specific retail chains or groups. Gift cards are considered in their own sub-section Consideration of loyalty programs includes both coalition loyalty programs, developed by two or more commercial entities, and proprietary loyalty programs, which are specific to one retail brand or group. These programs may furthermore be tied to payment cards, to non-payment cards, to both payment and non-payment cards, or be operated without an associated card.
  4. 4. Retailer Payments, Banking, Insurance and Assistance © Finaccord Ltd., 2013 Expertise in financial services Web: www.finaccord.com. E-mail: info@finaccord.com 4 What is the research? (cont.) Consumer finance offered at the point-of-sale is examined as a product in its own right followed by banking products such as general-purpose personal loans, savings accounts and mortgages, in addition to international payments and remittances. Insurance and assistance products, including both a pre-selected basket of key policy types as well as other insurance and assistance products available through retailers, are also considered. Online payment categories reviewed include payment cards, online accounts (such as PayPal), mobile payments, bank transfers and other types of payment, such as escrow and payment on delivery (COD). Drawing on the results of an investigation covering over 3,000 major retail brands across the 20 countries, the reports and PartnerBASE™ datasets that accompany them constitute the most comprehensive source of published information available about retailer payments, banking, insurance and assistance, affording detailed coverage of key markets including co-branded payment cards, point-of-sale finance, online payments and retailer insurance programs.
  5. 5. Retailer Payments, Banking, Insurance and Assistance © Finaccord Ltd., 2013 Expertise in financial services Web: www.finaccord.com. E-mail: info@finaccord.com 5 Which countries are covered? Country Date of publication Country Date of publication Country Date of publication Country Date of publication Australia Feb-14 France Aug-13 Malaysia Feb-14 South Korea Feb-14 Brazil Oct-13 Germany Aug-13 Mexico Oct-13 Spain Aug-13 Canada Oct-13 India Feb-14 Poland Aug-13 Turkey Aug-13 Chile Oct-13 Italy Aug-13 Russia Aug-13 UK Aug-13 China Dec-13 Japan Feb-14 South Africa Oct-13 USA Oct-13
  6. 6. Retailer Payments, Banking, Insurance and Assistance © Finaccord Ltd., 2013 Expertise in financial services Web: www.finaccord.com. E-mail: info@finaccord.com 6 What methodology has been used? Finaccord’s investigation into retailer payments, banking, insurance and assistance focuses on major retail brands active in each of the 20 countries investigated. Among other data points, the reports and PartnerBASE™ datasets embrace the following information about brands covered: • whether they offer their own credit, debit or prepaid cards and, if so, the card issuers that they work with in this context if they do not issue the cards themselves; • whether they are linked to one or more loyalty programs and, if so, whether these are proprietary or coalition schemes; • whether they make non-card point-of-sale finance available to their customers and, if so, the finance providers that they employ for this purpose; • whether they promote mainstream banking products such as general-purpose personal loans, mortgages and savings accounts and, if so, the partners that they co-operate with; • whether they distribute accident, dental, health, household, life, motor, pet or travel insurance, or any kind of assistance services and, if so, the insurance or assistance providers used; • for retail brands with an online sales capability, the payment means and providers that they accept for online purchases with consideration of payment cards, online accounts, mobile payments, bank transfers and other online payment options.
  7. 7. Retailer Payments, Banking, Insurance and Assistance © Finaccord Ltd., 2013 Expertise in financial services Web: www.finaccord.com. E-mail: info@finaccord.com 7 How do retail brands surveyed break down by country, category and distribution model? France, 197 Germany, 211 Italy, 173 Poland, 193Russia, 166 Spain,168 Turkey, 231 UK,316 Consumer electronics, 292 Department store / variety,116 DIY / home / furniture, 242 Fashion, 388 Fuel,87 Health and beauty,94 Speciality, 95 Sporting goods,66 Books and media, 48Supermarket / hypermarket, 227 Mixed,775 Offline only,581 Online only,299 Note - data relates to eight European countries completed as at August 2013; information for Australia, Brazil, Canada, Chile, China, India, Japan, Malaysisa, Mexico, South Africa, South Korea and the USA will become available at or around the dates shown on slide 5 Source: Finaccord PartnerBASE
  8. 8. Retailer Payments, Banking, Insurance and Assistance © Finaccord Ltd., 2013 Expertise in financial services Web: www.finaccord.com. E-mail: info@finaccord.com 8 What is the structure of the reports? 0. Executive Summary: providing a concise evaluation of the principal findings of the report. 1. Introduction: offering rationale, description of methodology and some definitions. 2. Market Analysis: an in-depth analysis of the market for retailer payments, banking, insurance and assistance including: provision rates, operating models and both unweighted and weighted partnership shares of issuers and networks for retailer payment cards (credit, debit and prepaid); provision rates for gift cards; provision rates and program types (proprietary and coalition) for loyalty programs; provision rates, operating models and both unweighted and weighted partnership shares of providers for point-of-sale consumer finance; similar analyses for retailer banking, insurance and assistance products; acceptance rates among retailers selling online for payment cards, online accounts, mobile payments, bank transfers and other online payment means. 3. Appendix: a list of captive and joint venture providers belonging to major retail brands including identity of co-owners (for joint ventures) and products offered.
  9. 9. Retailer Payments, Banking, Insurance and Assistance © Finaccord Ltd., 2013 Expertise in financial services Web: www.finaccord.com. E-mail: info@finaccord.com 9 What are the key features of the research? Key features of these reports include: • comprehensive coverage of the involvement in payments, banking, insurance and assistance of major retail brands across 20 countries; • identification of numerous schemes for retailer payment cards and point-of-sale finance: which finance providers are strong in which countries and with which retail chains do they collaborate? • analysis of proprietary and coalition loyalty programs including the split by country according to whether they are linked to a corresponding payment card or to a card with no payment function; • focus on key initiatives in retailer banking and 'brandassurance': which retail brands have diversified with the most conviction into the broader market for financial services? • research of online payment means accepted by retailers that sell through their websites: to what extent are competitors challenging the major players such as American Express, MasterCard, PayPal and Visa?
  10. 10. Retailer Payments, Banking, Insurance and Assistance © Finaccord Ltd., 2013 Expertise in financial services Web: www.finaccord.com. E-mail: info@finaccord.com 10 How can the research be used? You may be able to use these reports and the PartnerBASE™ datasets that accompany them in the following ways: • gain access to a comprehensive source of information that will provide detailed insights into the involvement of major retail brands in payments, banking, insurance and assistance; • monitor the activity of key national and international competitors in retailer financial services including subsidiaries belonging to banks such as BNP Paribas, Crédit Agricole and Santander, and retail groups such as Auchan, Carrefour and IKANO; • understand the potential in each country for converting proprietary retailer loyalty cards and coalition loyalty schemes into fully-fledged payment cards; • evaluate the extent to which consolidation among conventional banks is opening up opportunities for new retailer banks to emerge as ‘consumer champions'; • appreciate the range of online payment choices open to consumers who buy products and services through the websites of major retail groups.
  11. 11. Retailer Payments, Banking, Insurance and Assistance © Finaccord Ltd., 2013 Expertise in financial services Web: www.finaccord.com. E-mail: info@finaccord.com Retail brand Type Country Product Product offered? Operating model Name(s) of partner(s) UHC(s) of partner(s) Network(s) MediaMarkt Consumer electronics Germany Credit card Yes External partner Commerz Finanz BNP Paribas / Commerzbank Maestro Medimax Consumer electronics Germany Credit card Yes External partner Santander Consumer Bank Santander ComfortCard Metro Supermarket / hypermarket Germany Credit card Yes Internal Private Musik Produktiv Speciality Germany Credit card Yes External partner Valovis Bank Valovis Bank MasterCard New Yorker Fashion Germany Credit card Yes External partner Volkswagen Bank Volkswagen Visa Oberpollinger Department store / variety Germany Credit card Yes External partner Hanseatic Bank Otto / Société Générale Private, Visa 11 How can the PartnerBASE™ be used? Filter by type of retailer Choose operating model Identify financial services partners Look up specific retail brands Select product Note that the PartnerBASE™ for each country study is structured across three worksheets: Financial (covering payment cards, consumer finance, banking products, insurance and assistance); Loyalty (covering proprietary and coalition loyalty programs); Payments (for retail brands with an online sales capability, covering acceptance of card brands, online accounts, mobile payments, bank transfers and other online payment means). The PartnerBASE™ also shows the distribution model of each retail brand (i.e. mixed, offline only or online only).
  12. 12. Retailer Payments, Banking, Insurance and Assistance © Finaccord Ltd., 2013 Expertise in financial services Web: www.finaccord.com. E-mail: info@finaccord.com 12 Who can use the research?Who can use the research? 1. Payment companies: these studies constitute an up-to-date and thorough source of information about retailer payment cards and online payment means in 20 important countries with coverage of credit, debit, gift and pre-paid cards plus online accounts and mobile payments; 2. Banks and lending institutions: partnerships with major retailers for the provision of point-of- sale finance, especially in categories such as consumer electronics and DIY / furniture / home products, offer a potentially strong growth channel; 3. Insurance providers: as merger and acquisition activity brings about the creation of larger, more international retailing groups, the opportunities for underwriters and brokers to set up retailer insurance programs are sure to multiply; 4. Retailers: Tesco generated over 5% of its trading profit from its financial services business in the year to the end of February 2013: to what degree is there an opportunity for other organisations to expand profitably into banking and insurance? 5. Loyalty management companies: the research offers a thorough guide to numerous proprietary retailer loyalty programs as well as coverage of the leading coalition loyalty schemes.
  13. 13. Retailer Payments, Banking, Insurance and Assistance © Finaccord Ltd., 2013 Expertise in financial services Web: www.finaccord.com. E-mail: info@finaccord.com 13 What are some of the key findings? 1. A majority of major retail brands in France provide or are involved in a loyalty program with rates of activity highest among health and beauty retailers % provision rate by category of retailer 80.0% 37.2% 83.3% 50.0% 45.9% 55.6% 87.5% 54.5% 70.0% 79.2% 31.0% 57.7% 63.6% 0% 20% 40% 60% 80% 100% Books and media Consumer electronics Department store / variety DIY / furniture / home Fashion Fuel Health and beauty Speciality Sporting goods Supermarket / hypermarket Online only Offline only Mixed Source: Finaccord PartnerBASE
  14. 14. Retailer Payments, Banking, Insurance and Assistance © Finaccord Ltd., 2013 Expertise in financial services Web: www.finaccord.com. E-mail: info@finaccord.com 14 What are some of the key findings? (cont.) 2. In the emerging market for online accounts in Russia, PayPal faces significant competition from several local providers Unweighted Weighted 17.6% 10.8% 6.8% 4.1% 2.7% 20.7% 15.9% 9.6% 2.8% 3.5% 0% 20% 40% 60% 80% 100% Yandex Dengi WebMoney QIWI PayPal RBK Money % acceptance rate of online account providers among major retailers selling online Source: Finaccord PartnerBASE
  15. 15. Retailer Payments, Banking, Insurance and Assistance © Finaccord Ltd., 2013 Expertise in financial services Web: www.finaccord.com. E-mail: info@finaccord.com 15 What are some of the key findings? (cont.) 3. When its point-of-sale finance partnerships are viewed in weighted terms, Barclays Partner Finance seems likely to be the leading provider in the UK Hitachi Capital (UK),24.6% Barclays Partner Finance,23.2% Creation Financial Services (LaSer UK), 11.6% V12 Retail Finance,10.1% IKANO Bank, 8.7% Shop Direct Finance Company,7.2% Freedom Finance,4.3% Moneyway, 2.9% Pay4Later, 2.9% other,4.3% UNWEIGHTED SHARE OF PARTNERSHIPS Barclays Partner Finance,20.0% Shop Direct Finance Company, 17.2% Hitachi Capital (UK),15.1% Creation Financial Services (LaSer UK), 14.6% V12 Retail Finance,9.4% IKANO Bank, 7.1% Moneyway, 3.7% Pay4Later, 3.6% Redcats Finance,3.0% other,6.4% WEIGHTED SHARE OF PARTNERSHIPS Source: Finaccord PartnerBASE
  16. 16. Retailer Payments, Banking, Insurance and Assistance © Finaccord Ltd., 2013 Expertise in financial services Web: www.finaccord.com. E-mail: info@finaccord.com 16 What are some of the key findings? (cont.) 4. Key findings from executive summaries in this series include: • in Germany, there are five coalition loyalty schemes that count major retail brands among their participants, namely BSW, DeutschlandCard, Miles & More, PAYBACK and Webmiles; • in Italy, 31.6% of retailer payment cards identified were found to run on a private network, with MasterCard and Visa tied in second position, each with 28.9% of network partnerships; • in Poland, point-of-sale consumer finance is the financial service most commonly offered by retailers with 46.1% of those researched having an arrangement in this area and with Sygma Bank identifiable as the most prominent provider; • in Spain, Carrefour, El Corte Inglés and Eroski are all active as distributors of insurance and Finaccord's research indicates that on a combined basis they have captured a distribution share of around 1% of each of the personal motor, household and protection-related life insurance markets.
  17. 17. Retailer Payments, Banking, Insurance and Assistance © Finaccord Ltd., 2013 Expertise in financial services Web: www.finaccord.com. E-mail: info@finaccord.com 17 These reports about retailer payments, banking, insurance and assistance in different countries worldwide are available as standard PDF documents. The PartnerBASE™ datasets that accompany them at no further charge are in Microsoft Excel format. Prices for these reports are as follows: What are the prices? Australia GBP 795 France GBP 795 Malaysia GBP 795 South Korea GBP 795 Brazil GBP 795 Germany GBP 795 Mexico GBP 795 Spain GBP 795 Canada GBP 795 India GBP 795 Poland GBP 795 Turkey GBP 795 Chile GBP 795 Italy GBP 795 Russia GBP 795 UK GBP 795 China GBP 795 Japan GBP 795 South Africa GBP 795 USA GBP 795 Retailer Payments, Banking, Insurance and Assistance in... * For UK-based clients, VAT at the prevailing rate will be added to the basic price. Costs quoted are for a single site user licence only. For a corporate user licence, please see the final slide for further details. Invoices can be paid in EUR, at the prevailing exchange rate, if preferred. For acquisition of multiple reports, please contact Finaccord - discounts may be available.
  18. 18. Retailer Payments, Banking, Insurance and Assistance © Finaccord Ltd., 2013 Expertise in financial services Web: www.finaccord.com. E-mail: info@finaccord.com 18 What other reports are available? A variety of multi-country reports and associated PartnerBASE™ datasets about retailer payments, banking, insurance and assistance are also available from Finaccord, as listed below. These are based in part upon the same research programs as the country-specific titles but focus instead on particular regions and / or financial products. Collectively, they also encompass coverage of 60 countries around the world. * The same notes apply here as on the previous page Global Retailer Consumer Finance and Banking GBP 2,495 Global Retailer Insurance and Assistance GBP 2,495 Global Retailer Online Payments GBP 3,495 Global Retailer Payment, Gift and Loyalty Cards GBP 3,495 Retailer Consumer Finance and Banking in the Asia-Pacific Region GBP 995 Retailer Consumer Finance and Banking in Europe GBP 1,295 Retailer Consumer Finance and Banking in North and Latin America GBP 995 Retailer Insurance and Assistance in the Asia-Pacific Region GBP 995 Retailer Insurance and Assistance in Europe GBP 1,295 Retailer Insurance and Assistance in North and Latin America GBP 995 Retailer Online Payments in the Asia-Pacific Region GBP 1,295 Retailer Online Payments in Europe GBP 1,995 Retailer Online Payments in North and Latin America GBP 1,295 Retailer Payment, Gift and Loyalty Cards in the Asia-Pacific Region GBP 1,295 Retailer Payment, Gift and Loyalty Cards in Europe GBP 1,995 Retailer Payment, Gift and Loyalty Cards in North and Latin America GBP 1,295
  19. 19. Retailer Payments, Banking, Insurance and Assistance © Finaccord Ltd., 2013 Expertise in financial services Web: www.finaccord.com. E-mail: info@finaccord.com 19 How can the research be purchased? Simple. Just go to the relevant area of the Finaccord web site available at www.finaccord.com/order_global_rfsr.htm and fill in the online order form, clearly indicating: • report required • type of corporate user licence, if required * • billing name • address and e-mail address • purchase order number, if applicable Please allow up to one working day for the delivery of electronic copy by e-mail. * For the corporate user licence please choose one of the following options: 1. One office, one country: no supplement over and above basic cost of reports ordered 2. Multiple offices, one country: additional 20% over and above basic cost of reports ordered 3. Multiple offices, two to ten countries: additional 50% over and above basic cost of reports ordered 4. Global (unlimited offices in unlimited countries): additional 100% over and above basic cost of reports ordered VAT at the prevailing rate will be added to the price of any corporate user licence acquired by UK-based buyers.

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