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Global Mobile Operators: Strategies in Insurance and Assistance                         Global Mobile Operators:          ...
Global Mobile Operators: Strategies in Insurance and Assistance                                    Prospectus contents    ...
Global Mobile Operators: Strategies in Insurance and Assistance                                What is the research?      ...
Global Mobile Operators: Strategies in Insurance and Assistance                               What is the rationale?      ...
Global Mobile Operators: Strategies in Insurance and Assistance                    What methodology has been used?      In...
Global Mobile Operators: Strategies in Insurance and Assistance                    Which mobile operator groups are       ...
Global Mobile Operators: Strategies in Insurance and Assistance               How do mobile operator brands covered       ...
Global Mobile Operators: Strategies in Insurance and Assistance                         What is the report structure?     ...
Global Mobile Operators: Strategies in Insurance and Assistance          What are the key features of the research?      K...
Global Mobile Operators: Strategies in Insurance and Assistance                         How can the research be used?     ...
Global Mobile Operators: Strategies in Insurance and Assistance How can the interactive Partner BASE™ be used?            ...
Global Mobile Operators: Strategies in Insurance and Assistance                           Who can use the research?      1...
Global Mobile Operators: Strategies in Insurance and Assistance                         What are some of the key findings?...
Global Mobile Operators: Strategies in Insurance and Assistance            What are some of the key findings? (cont.)     ...
Global Mobile Operators: Strategies in Insurance and Assistance            What are some of the key findings? (cont.)     ...
Global Mobile Operators: Strategies in Insurance and Assistance           What are some of the key findings? (cont.)      ...
Global Mobile Operators: Strategies in Insurance and Assistance                              What is the cost and format? ...
Global Mobile Operators: Strategies in Insurance and Assistance                   How can the research be purchased?      ...
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Report prospectus global_mobile_operators_strategies_insurance_assistance

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Transcript of "Report prospectus global_mobile_operators_strategies_insurance_assistance"

  1. 1. Global Mobile Operators: Strategies in Insurance and Assistance Global Mobile Operators: Strategies in Insurance and Assistance Report Prospectus June 2012 Expertise in financial services© Finaccord Ltd., 2012 Web: www.finaccord.com. E-mail: info@finaccord.com 1
  2. 2. Global Mobile Operators: Strategies in Insurance and Assistance Prospectus contents Page What is the research? 3 What is the rationale? 4 What methodology has been used? 5 Which mobile operator groups are covered within the strategic analysis? 6 How do mobile operator brands covered break down by region and group? 7 What is the report structure? 8 What are the key features of the research? 9 How can the research be used? 10 How can the interactive Partner BASE™ be used? 11 Who can use the research? 12 What are some of the key findings? 13-16 What is the cost and format? 17 How can the research be purchased? 18 Expertise in financial services© Finaccord Ltd., 2012 Web: www.finaccord.com. E-mail: info@finaccord.com 2
  3. 3. Global Mobile Operators: Strategies in Insurance and Assistance What is the research? Global Mobile Operators: Strategies in Insurance and Assistance is a new report and interactive Partner BASE dataset that provides a detailed worldwide overview of the fast-growing involvement of mobile operator brands and groups in insurance and assistance. For 255 brands spread across 70 countries, it outlines their activity and strategic partnerships for the following separate insurance and assistance categories: • insurance: mobile phone, mobile gadget, bill payment protection, identity protection, motor, household, travel, accident, health, life; • assistance: home, legal, medical, road. In relation to identity protection and travel insurance, it should be noted that these may also include assistance elements, either in isolation or combined with insurance coverage. In addition, the research also captures initiatives for other insurance and assistance products and services found to be available from mobile operators on a less frequent basis such as ATM cash theft insurance, computing assistance, concierge services, document protection insurance and golf insurance. Across all 255 brands researched, Finaccord identified over 300 distinct product initiatives and partnerships with over 100 insurance and assistance firms. Expertise in financial services© Finaccord Ltd., 2012 Web: www.finaccord.com. E-mail: info@finaccord.com 3
  4. 4. Global Mobile Operators: Strategies in Insurance and Assistance What is the rationale? There are a number of reasons for producing this report. First and foremost, and while the precise magnitude of the opportunity varies by country, the number of customers of mobile operator brands typically runs into millions or tens of millions which makes them potentially attractive as affinity partners from the point of view of insurance and assistance firms; in any given country, few other organisations possess as many on-going customers as the leading mobile operators. Moreover, with growth from established revenue streams tending to slow, as the penetration of mobile subscriptions reaches maturity, mobile operators are looking to new fields of activity, such as financial services, to generate fresh sources of income. Indeed, rapid advances in payment and other financial technologies signify that mobile operators are well-positioned to benefit from growth in mobile payments and banking. In addition, the continuous relationship of mobile operators with their customers and the fact that their brands often command a relatively high degree of trust means that there is also potential for them to act as intermediaries for insurance and assistance products. Not only do these include forms of insurance that are linked naturally to their core service, such as bill payment, mobile gadget and mobile phone insurance, but also mainstream types of life and non-life cover. Expertise in financial services© Finaccord Ltd., 2012 Web: www.finaccord.com. E-mail: info@finaccord.com 4
  5. 5. Global Mobile Operators: Strategies in Insurance and Assistance What methodology has been used? In order to gather the data and insights contained in this report, Finaccord employed two main research methodologies as follows: direct contact with the main international offices of the 65 mobile operator groups in question, typically with press or investor relations departments, to ask them about their current and future strategies in financial services; direct contact with the national offices and retail networks of the 255 mobile operator brands in question, to audit the exact insurance and assistance products offered and the partner organisations with which these have been developed, where not managed on a captive basis. The first wave of research represents the main input into the chapter providing a strategic analysis of the involvement in financial services of the worlds 65 leading mobile operator groups while the second underpins the chapter analysing the activity of the 255 brands on a product-by-product basis. In both cases, Finaccord sent its eventual findings to be checked by the mobile operator group and brand representatives with amendments made to the data in line with any feedback received. The 65 mobile operator groups covered are shown overleaf with a summary of the breakdown of the 255 mobile operator brands covered by region and group illustrated on the following page. Expertise in financial services© Finaccord Ltd., 2012 Web: www.finaccord.com. E-mail: info@finaccord.com 5
  6. 6. Global Mobile Operators: Strategies in Insurance and Assistance Which mobile operator groups are covered within the strategic analysis? Aircel China Unicom LIME Qtel Telekom Austria AIS Chungwa Telecom Maxis Communications Reliance Communications Telenor Algérie Télécom Deutsche Telekom MegaFon Rogers Communication TeliaSonera América Móvil Digicel MetroPCS Saudi Telecom Company Telkomsel AT&T Mobility Etisalat Millicom Singtel Telstra Avea Globacom Mobily SK Telecom True Move Axiata Group Berhad Hutchison Whampoa MTN Smart Communications Turkcell Bakrie Telecom Idea Cellular MTS SoftBank Verizon Wireless Bharti Airtel Indosat NTT DOCOMO Sprint Viettel Mobile Bouygues Telecom KDDI Oi Tata Teleservices VimpelCom BSNL KPN Orange Tele2 Vinaphone China Mobile KT Orascom Telecom Telecom Italia Vivendi China Telecom LGU+ Polkomtel Telefónica Vodafone Note – a full list of the 255 mobile operator brands can be seen in the table of contents for this report which can also be downloaded from Finaccords website. Expertise in financial services© Finaccord Ltd., 2012 Web: www.finaccord.com. E-mail: info@finaccord.com 6
  7. 7. Global Mobile Operators: Strategies in Insurance and Assistance How do mobile operator brands covered break down by region and group? Group Number of mobile brand North America, 13 subsidiaries or affiliates E&S-E Europe, 33 included in the research Latin America, 27 Vodafone 23 Telefónica 14 France Télécom 12 N&C Europe, 35 Deutsche Telekom 10 América Móvil 8 Hutchison Whampoa 8 Telenor 8 TeliaSonera 7 Asia Pacific, 69 Etisalat 6 Qtel 6 S&W Europe, 28 Bharti Airtel 5 Singapore Telecommunications 5 Telekom Austria 5 VimpelCom 5 Africa & Middle East, 50 Note - over 300 groups with a controlling or significant equity stak e in one or more of the 255 mobile brands are covered Source: PartnerBASE in total. Expertise in financial services© Finaccord Ltd., 2012 Web: www.finaccord.com. E-mail: info@finaccord.com 7
  8. 8. Global Mobile Operators: Strategies in Insurance and Assistance What is the report structure? 0. Executive Summary: providing a concise evaluation of the principal findings of the report. 1. Introduction: offering rationale, description of methodology and some definitions. 2. Group Strategy Analysis: comprising a summary of the strategies in payments, banking, insurance and assistance of the worlds leading 65 mobile telecoms groups by number of subscribers. This section highlights the main strategic moves made by these groups in each of mobile payments, mobile banking and insurance / assistance; in doing so, it covers significant joint ventures created by these groups (e.g. Isis, Jibun Bank, mpass, Wanda) and identifies external financial, payment and technology organisations that are engaging with these groups at a strategic level (e.g. Assurant, Gemalto, Google, Western Union). 3. Brand Analysis: analyses and commentary regarding the provision of the various insurance and assistance products covered by the 255 mobile operator brands researched. This includes both the unweighted and weighted provision rates for each product; any regional variations in the provision rates for each product; and the weighted competitor shares of partnerships for each product, quantifying which providers were found to be playing a leading role in each of these areas. Within this section, over 100 insurance and assistance firms in total hold partnerships with mobile operator brands. Expertise in financial services© Finaccord Ltd., 2012 Web: www.finaccord.com. E-mail: info@finaccord.com 8
  9. 9. Global Mobile Operators: Strategies in Insurance and Assistance What are the key features of the research? Key features of this research include: • an overview of strategic initiatives in mobile financial services that are being driven by telecoms companies at a centralised group level as opposed to the national level; • coverage of 14 distinct insurance and assistance categories plus other related propositions such as concierge services, computing assistance and document protection insurance where these were found to be offered; • assessment of the degree to which 255 mobile operator brands distribute these types of insurance and assistance and how the provision rates vary across seven global regions; • identification of the many insurance providers and assistance firms used in this context by these mobile operator brands and analysis of the partnerships that offer most potential given each brands number of customers; • availability of an accompanying interactive Partner BASE database that details over 300 distinct product initiatives and that is fully customisable, searchable and filterable, enabling provision and distribution patterns to be explored across multiple brands, parent groups and geographical regions. Expertise in financial services© Finaccord Ltd., 2012 Web: www.finaccord.com. E-mail: info@finaccord.com 9
  10. 10. Global Mobile Operators: Strategies in Insurance and Assistance How can the research be used? You may be able to use this report and the Partner BASE™ that accompanies it in one or more of the following ways: • gain access to a succinct yet thorough summary of the strategic approach to mobile financial services of 65 of the worlds most important mobile telecoms groups – how does your organisation seem to be positioned relative to its rivals? • understand the current worldwide picture across all insurance and assistance types from which mobile operators can realistically generate revenues, and how this varies across seven global regions; • appreciate which insurance providers and assistance entities have been successful in establishing partnerships either at either a group or national level with mobile operators; • use the interactive Partner BASE database to drill down to the full details – see which insurance and assistance services are offered by which mobile operator brands in which countries and with which product providers they co-operate in this context. Expertise in financial services© Finaccord Ltd., 2012 Web: www.finaccord.com. E-mail: info@finaccord.com 10
  11. 11. Global Mobile Operators: Strategies in Insurance and Assistance How can the interactive Partner BASE™ be used? Filter by brand Identify partners Number of Product Name(s) of Owner(s) ofCountry Name of brand subscribers Product type Operating model offered? partner(s) partner(s) (million)Ecuador Claro 8.0 Mobile phone insurance Yes External partner ACE ACEEcuador Claro 8.0 Mobile gadget insurance Yes External partner ACE ACEEcuador Claro 8.0 Bill payment protection insurance NoEcuador Claro 8.0 Identity protection insurance / assistance NoEcuador Claro 8.0 Motor insurance NoEcuador Claro 8.0 Household insurance NoEcuador Claro 8.0 Travel insurance / assistance Yes External partner GEA Internacional GEA InternacionalEcuador Claro 8.0 Accident insurance NoEcuador Claro 8.0 Health insurance NoEcuador Claro 8.0 Life insurance NoEcuador Claro 8.0 Home assistance Yes External partner GEA Internacional GEA InternacionalEcuador Claro 8.0 Legal assistance Yes External partner GEA Internacional GEA InternacionalEcuador Claro 8.0 Medical assistance Yes External partner GEA Internacional GEA InternacionalEcuador Claro 8.0 Road assistance Yes External partner GEA Internacional GEA InternacionalEcuador Claro 8.0 Miscellaneous insurance / assistance Yes External partner GEA Internacional GEA Internacional Select country Choose product See operating model Expertise in financial services© Finaccord Ltd., 2012 Web: www.finaccord.com. E-mail: info@finaccord.com 11
  12. 12. Global Mobile Operators: Strategies in Insurance and Assistance Who can use the research? 1. Mobile telecoms groups: this research will benchmark the activity in insurance and assistance of your direct competitors and other comparators across major countries around the world with regional coverage of Africa, Asia Pacific (including Australasia), Europe, the Middle East, Latin America and North America; 2. Insurance providers and assistance firms: as a consequence of their sheer size, their on-going relationships with customers and the increasing functionality of the mobile devices used by those customers, strategic partnerships with mobile operators represent a major opportunity for financial services institutions; 3. Payment and other financial technology companies: rapid growth in the value and volume of mobile payments worldwide may bring about opportunities for providers of payment solutions to combine insurance and assistance elements with their products; 4. Management consultancies: if you are helping an insurance or assistance company with its strategy in relation to mobile operators or advising a mobile operator how it can make money from financial services, then this research will explain the global activity of mobile operator brands and groups in insurance and assistance, in particular, saving time and effort on researching the subject yourself. Expertise in financial services© Finaccord Ltd., 2012 Web: www.finaccord.com. E-mail: info@finaccord.com 12
  13. 13. Global Mobile Operators: Strategies in Insurance and Assistance What are some of the key findings? 1. Mobile phone insurance is sold by over a third of the 255 mobile operator brands covered by Finaccord’s research; initiatives for other insurance and assistance products are growing in number Mobile phone insurance 36.1% Mobile gadget insurance 13.3% Bill payment protection insurance 4.3% Identity protection insurance / assistance 0.8% Motor insurance 0.8% Household insurance 2.0% Travel insurance / assistance 9.4% Accident insurance 8.6% Health insurance 3.1% Life insurance 6.3% Home assistance 5.9% Legal assistance 5.5% Medical assistance 10.2% Road assistance 7.5% Miscellaneous insurance / assistance 6.7% 0% 10% 20% 30% 40% 50% Source: Finaccord PartnerBASE for Global Mobile Operators Expertise in financial services© Finaccord Ltd., 2012 Web: www.finaccord.com. E-mail: info@finaccord.com 13
  14. 14. Global Mobile Operators: Strategies in Insurance and Assistance What are some of the key findings? (cont.) 2. Provision rates for mobile phone insurance vary widely by global region and are highest in Southern and Western Europe but weakest in Africa and the Middle East E&S-E Europe 15.2% N&C Europe 60.0% S&W Europe 71.4% Africa & Middle East 12.0% Asia Pacific 20.3% Latin America 63.0% North America 69.2% Total 36.1% 0% 20% 40% 60% 80% 100% Source: Finaccord PartnerBASE for Global Mobile Operators Expertise in financial services© Finaccord Ltd., 2012 Web: www.finaccord.com. E-mail: info@finaccord.com 14
  15. 15. Global Mobile Operators: Strategies in Insurance and Assistance What are some of the key findings? (cont.) 3. By weighted share of partnerships worldwide, Asurion is the leading partner of mobile operator brands for mobile gadget insurance, followed by Liberty Mutual and Zurich Asurion, 11.5% Liberty Mutual, other, 36.5% 10.3% Zurich, 10.1% Telefónica ACE, 8.1% Insurance, 4.4% Assurant, Mega Lifestyle 7.9% Corretora de Services Group, 4.4% Seguros, 6.8% Source: Finaccord PartnerBASE for Global Mobile Operators Expertise in financial services© Finaccord Ltd., 2012 Web: www.finaccord.com. E-mail: info@finaccord.com 15
  16. 16. Global Mobile Operators: Strategies in Insurance and Assistance What are some of the key findings? (cont.) 4. Key findings from the executive summary include: • discounting a few captive and joint venture underwriters of insurance and assistance, Finaccord identified very few partnerships with insurance or assistance companies that could be described as strategic rather than local brand-specific initiatives; • in Europe, various subsidiaries of Telefónica and Vodafone make use of these groups captive underwriters although, in general, mobile phone insurance schemes have been established with external partners; • the most widely provided form of assistance is medical assistance (available from 10.2% of brands), followed by road assistance (7.5%), home assistance (5.9%) and legal assistance (5.5%), and provision rates are especially high in Latin America where many customers are able to purchase an integrated assistance packaged from their mobile brand; • looking ahead, Finaccord considers that it is likely that leading mobile telecoms groups will increasingly seek to establish more strategically oriented partnerships with providers of insurance and assistance. Expertise in financial services© Finaccord Ltd., 2012 Web: www.finaccord.com. E-mail: info@finaccord.com 16
  17. 17. Global Mobile Operators: Strategies in Insurance and Assistance What is the cost and format? Global Mobile Operators: Strategies in Insurance and Assistance is available as a standard Adobe Acrobat PDF document and / or hard copy. The interactive Partner BASE™ that accompanies it at no further charge is in Microsoft Excel format. Costs for this research set, sister studies on the same subject and other related titles available at the time of publication are as follows: REPORT PRICE * Global Mobile Operators: Strategies in Insurance and Assistance GBP 1,995 Global Mobile Operators: Strategies in Payments and Banking GBP 1,995 Global Mobile Operators: Strategies in Payments, Banking, Insurance and Assistance GBP 2,995 Global Automotive Clubs: Affinity Marketing Opportunities for Financial Services Institutions and Other Organisations GBP 1,995 Global Coalition Loyalty Programs: Affinity Marketing Opportunities for Financial Services Institutions and Other Orgs. GBP 1,995 Global Retailer Cards: Co-Branded, Loyalty and Private Label Programs GBP 3,995 Global Retailer Insurance: Affinity Schemes in Supermarkets and Other Stores GBP 2,495 Payment Metrics: Consumer Attitudes towards and Usage of Traditional and Emerging Means of Payment in the UK GBP 1,995 For UK-based clients, VAT at the prevailing rate will be added to the basic price. Costs quoted are for a single site user licence only. For a corporate user licence, please see the next slide for further details. Invoices can be paid in EUR, at the prevailing exchange rate, if preferred. Expertise in financial services© Finaccord Ltd., 2012 Web: www.finaccord.com. E-mail: info@finaccord.com 17
  18. 18. Global Mobile Operators: Strategies in Insurance and Assistance How can the research be purchased? Simple. Just go to the relevant area of the Finaccord web site available at www.finaccord.com/order_global_apmr.htm and fill in the online order form, clearly indicating: • report required • type of corporate user licence, if required * • billing name • address and e-mail address • purchase order number, if applicable Please allow up to one working day for the delivery of electronic copy by e-mail. * For the corporate user licence please choose one of the following options: 1. One office, one country: no supplement over and above basic cost of reports ordered 2. Multiple offices, one country: additional 20% over and above basic cost of reports ordered 3. Multiple offices, two to ten countries: additional 50% over and above basic cost of reports ordered 4. Global (unlimited offices in unlimited countries): additional 100% over and above basic cost of reports ordered VAT at the prevailing rate will be added to the price of any corporate user licence acquired by UK-based buyers. Expertise in financial services© Finaccord Ltd., 2012 Web: www.finaccord.com. E-mail: info@finaccord.com 18
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