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SUPPLY CHAIN MANAGEMENT: A S T U D Y F R O M D H L
OPENING THOUGHT“Logistics is the Ball and Chain of Armored Warfare”                                -Heinz Guderian-       ...
Conceptual Framework                            W H AT i s                            Logistic                           C...
Conceptual Framework                            W H AT i s                            Logistic                           C...
W H AT                           What is Logistic Company?                          L O G I S T I C C O M PA N Y          ...
W H AT                 What is Logistic Company?                                  Mail Delivery                           ...
W H AT                 What is Logistic Company?                                  Mail Delivery                           ...
W H AT                      What is Logistic Company?                                Direct Mail        Mail Delivery     ...
W H AT                 What is Logistic Company?                                  Mail Delivery                           ...
W H AT                  What is Logistic Company?                         Air Freight ServicesFreight Transportation   Oce...
W H AT                 What is Logistic Company?                                  Mail Delivery                           ...
W H AT            What is Logistic Company?                  Temperature Controlled                  Raw MaterialsWarehous...
W H AT                 What is Logistic Company?                                  Mail Delivery                           ...
W H AT              What is Logistic Company? Consultancy   Supply Chain Consultancy and Network               Design
W H AT                 What is Logistic Company?                                  Mail Delivery                           ...
W H AT                What is Logistic Company?                       Product Assembly                       PackingValue ...
W H AT                        What is Logistic Company?                          FOCAL FIRM  A focal firm is “the initiato...
W H AT   What is Logistic Company?                       INTEL CHIP PC                       WINDOWS OPERATING            ...
W H AT                   What is Logistic Company?  Role of Logistics Service Provider’s Services in Focal Firm’s Value Ch...
W H AT      What is Logistic Company?  America
W H AT      What is Logistic Company?   Asia  Pacific
W H AT     What is Logistic Company?  Europe
W H AT    What is Logistic Company?  EEMEA
W H AT           What is Logistic Company?                    ?         ?                      ?                     7    ...
W H AT                 What is Logistic Company?Reliable Performance
W H AT                 What is Logistic Company?Customer Interaction
W H AT   What is Logistic Company?Price
W H AT                  What is Logistic Company?Supply Chain Recovery
W H AT            What is Logistic Company?Professionalism
W H AT                    What is Logistic Company?Supply Chain Innovation
W H AT                  What is Logistic Company?Supply Chain Capacity
W H AT                        What is Logistic Company?                                  Reliable                         ...
W H AT                   What is Logistic Company?  IndustryConsideration  Factors                                Supply  ...
W H AT                 What is Logistic Company?  IndustryConsideration  Factors                                 Supply   ...
W H AT                      What is Logistic Company?  IndustryConsideration  Factors                                   Su...
W H AT                     What is Logistic Company?  IndustryConsideration  Factors                                Profes...
Conceptual Framework                            W H AT i s                            Logistic                           C...
Conceptual Framework                            W H AT i s                            Logistic                           C...
WHY            Why is Logistic Company important?   CONTINUUM OF SCMCreation   Integratio   Global    Specialize   SCM  Er...
WHY             Why is Logistic Company important?                                        Quality        Government       ...
WHY                Why is Logistic Company important?                                             Quality        Governmen...
WHY             Why is Logistic Company important?                     People wants InnovationCustomization               ...
WHY                      Why is Logistic Company important?                                    Microelectronic Industry   ...
WHY           Why is Logistic Company important?                        RFID Tag Technology                        WEB 2.0...
WHY                  Why is Logistic Company important?Crude Oil Scarcity
WHY            Why is Logistic Company important?                     Economic Uncertainty Lowest Cost                    ...
WHY                 Why Logistic Company important?    CONTINUUM OF SCM                                  SpecializCreation...
WHY    Why is Logistic Company important?                    Process                    Standardizati                    o...
WHY           Why is Logistic Company important?     Process                    System and      Flexible and  Standardizat...
WHY                 Why is Logistic Company important?    CONTINUUM OF SCM                                                ...
Conceptual Framework                            W H AT i s                            Logistic                           C...
Conceptual Framework                           W H AT i s                           Logistic                          Comp...
How does Logistic Company deal with theHOW                                                                      future?   ...
How does Logistic Company deal with theHOW                                          future?                               ...
Concept Diagram                     Purpose                        PURPOSE           To know the strategy that can be impl...
How does Logistic Company deal with theHOW                                          future?                               ...
How does Logistic Company deal with theHOW                                                                      future?   ...
Concept Diagram   Project
Concept Diagram                Project                  Founded in 1969 in USA                  Fully owned by Deutsche Po...
Concept Diagram                Project                  Founded in 1969 in USA                  Fully owned by Deutsche Po...
Concept Diagram                                     Project   The DHL Express Service has ceased domestic operations in th...
Concept Diagram                 Project                  Maintaining leading position in the international                ...
Concept Diagram                 Project                  Maintaining leading position in the international                ...
Concept Diagram                 Project                  Maintaining leading position in the international                ...
Concept Diagram                 Project                  Maintaining leading position in the international                ...
Concept Diagram                 Project                  Maintaining leading position in the international                ...
Concept Diagram                Project   STRUCTURE AND                   DIVERSITY   CULTURE                   CODE OF CON...
Concept Diagram                                        Project      People                  Process                      T...
How does Logistic Company deal with theHOW                                          future?                               ...
How does Logistic Company deal with theHOW                                          future?                               ...
Concept Diagram          Framework                  PROCES      INPUT                         OUTPUT                     S...
Concept Diagram       Framework       The                     Faster     Future of    HOKAM        Better       SCM       ...
Concept Diagram        Framework -           Input                                                     PROCE   OUTPU      ...
Concept Diagram          Framework                  PROCES      INPUT                         OUTPUT                     S...
Concept Diagram       Framework       The                     Faster     Future of    HOKAM        Better       SCM       ...
Concept Diagram    Framework -            Process                                                   PROCE   OUTPU         ...
Concept Diagram              Framework -                     Process                                                      ...
Concept Diagram          Framework -                      Process                                                         ...
Concept Diagram           Framework -                 Process                                                             ...
Concept Diagram       Framework       The                     Faster     Future of    HOKAM        Better       SCM       ...
Concept Diagram            Framework -          Output                                                         PROCE   OUT...
Concept Diagram       Framework       The                     Faster     Future of    HOKAM        Better       SCM       ...
Concept Diagram            Framework -               Control                                                              ...
Concept Diagram                    Framework -            Control    Learning                                             ...
Concept Diagram               Framework -                         Control                                                 ...
Concept Diagram                Framework -                Control  Financial                                              ...
Concept Diagram              Framework -       Control   Customer                                     INPUT               ...
Concept Diagram   Framework -    Control                   Awards and     INPUT                                          P...
How does Logistic Company deal with theHOW                                         future?                                ...
How does Logistic Company deal with theHOW                                         future?                                ...
Concept Diagram                 Strategy                           CEM                           PEOPLE                   ...
Concept Diagram                  Strategy                           CEM                           PEOPLE                  ...
Concept Diagram                      Strategy                         AGILE LOGISTIC                A strategy that enable...
Concept Diagram                       Strategy                       S T R AT E G Y                  AGILE LOGISTIC       ...
How does Logistic Company deal with theHOW                                         future?                                ...
Conclusion        Delta Matrix     PURPOSE    PEOPLE     PROCESS     SCOPE     SUPPORT     SCHEDULE    STRATEGY   STRUCTUR...
Conclusion            - PURPOSE                                    PURPOSE    PEOPLE    PROCESS                  PURPOSE  ...
Conclusion   Delta Matrix - PEOPLE                                   PURPOSE    PEOPLE    PROCESS                   PEOPLE...
Conclusion           PROCESS                              PURPOSE    PEOPLE    PROCESS             PROCESS                ...
Conclusion   Delta Matrix - SCOPE                          PURPOSE    PEOPLE    PROCESS                SCOPE              ...
Conclusion                                     SUPPORT                                                                    ...
Conclusion                        SCHEDULE                                                   PURPOSE    PEOPLE    PROCESS ...
Conclusion            STRATEGY                                   PURPOSE    PEOPLE    PROCESS                  STRATEGY   ...
Conclusion                                   STRUCTURE                                     STRUCTURE                      ...
Conclusion     Delta Matrix - SYSTEM                                                  PURPOSE    PEOPLE    PROCESS        ...
Conclusion                                                Delta Matrix         PURPOSE                                    ...
CONCLUSION                                 LESSON LEARNT            People                            Process             ...
Closing Thought“The line between disorder and order lies in logistics.”                                           -Sun Tzu-
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A study from dhl

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  • Mail DeliveryFreight TransportationWarehousing and DistributionConsultancyValue Added Services
  • Mail DeliveryFreight TransportationWarehousing and DistributionConsultancyValue Added Services
  • Mail DeliveryFreight TransportationWarehousing and DistributionConsultancyValue Added Services
  • Mail DeliveryFreight TransportationWarehousing and DistributionConsultancyValue Added Services
  • Air Freight ServicesOcean Freight ServicesRoad and Railway Services
  • Mail DeliveryFreight TransportationWarehousing and DistributionConsultancyValue Added Services
  • Temperature controlledRaw materialsFinished GoodsAutomated
  • Mail DeliveryFreight TransportationWarehousing and DistributionConsultancyValue Added Services
  • Supply chain consultancy and network design
  • Mail DeliveryFreight TransportationWarehousing and DistributionConsultancyValue Added Services
  • Product AssemblyPackingPackagingLabeling and Tagging
  • EEMEA
  • EEMEA
  • EEMEA
  • america
  • Asia pacific
  • Europe
  • EEMEA
  • Soale people are more concern to expanding their core business and leave the logistic to the experts such as DHLJadi, companies which used to be only operate by sending mails or parcel now serve as the logistic partners of company
  • Soale people are more concern to expanding their core business and leave the logistic to the experts such as DHLJadi, companies which used to be only operate by sending mails or parcel now serve as the logistic partners of company
  • Soale people are more concern to expanding their core business and leave the logistic to the experts such as DHLJadi, companies which used to be only operate by sending mails or parcel now serve as the logistic partners of company
  • Soale people are more concern to expanding their core business and leave the logistic to the experts such as DHLJadi, companies which used to be only operate by sending mails or parcel now serve as the logistic partners of company
  • Moore’s Law” is a much-quoted and a particularly extreme example of developments in the microelectronic industry. According to this law, processing speed will double in every product generation while the price of this speed will be cut in half. As a result, factories that produce a certain generation of microchips grow obsolete in an increasingly shorter period of time - and with them the PCs and the numerous other products based on a chip generation.
  • Soale people are more concern to expanding their core business and leave the logistic to the experts such as DHLJadi, companies which used to be only operate by sending mails or parcel now serve as the logistic partners of company
  • Soale people are more concern to expanding their core business and leave the logistic to the experts such as DHLJadi, companies which used to be only operate by sending mails or parcel now serve as the logistic partners of company
  • In 2009, revenues from outsourcing servicesin China increased by a record 151.9 percent to $10.1 billion, according to a data fromthe Commerce Ministry. China’s growing presence in the global outsourcing industryisinuenced by many factors such as strong infrastructure, huge talent pool, diverselanguage skills, government support, and demographics.Besides, China is the most preferred destination for outsourcing and shared services for companies in Asia-Pacic region taking the lead over India, according to a report from KPMG, anauditing rm. KMPG estimates the China’s outsourcing market to reach $43.9 billion by 2014.In August 2010, to promote growth and compete with India’s dominance in outsourcing industry,China announced business tax exemption of 5 percent for the outsourcing companies that willextend to the end of 2013 starting from July 1.CountryRank-2005#Rank-2015Reason for future competitivenessIndia12Rising costs will restrict the future competitiveness of India,moving the country to second position in the global out-sourcing market.China21China is racing ahead fast in offshoring and due its vastsize, the country will be pushed to top spot.
  • Standardized work flows across countriesImprove the control flowsOffer global technology solutionRespond changes in DemandBetter manage logistic spendRapid respond to sudden demandCreative management in facing changing environment
  • Standardization, Flexible, and Innovation (three main points)Systematic:StandardFlexible:Creative:
  • Harus tau arahkemanaEmployee training according to your goalAllocation of truck, employee, apapun
  • Expansion menempatkan manager kemanapun
  • Transcript of "A study from dhl"

    1. 1. SUPPLY CHAIN MANAGEMENT: A S T U D Y F R O M D H L
    2. 2. OPENING THOUGHT“Logistics is the Ball and Chain of Armored Warfare” -Heinz Guderian- World War II German’s General
    3. 3. Conceptual Framework W H AT i s Logistic Company? WHAT Logistic Compan yWHY is Logistic HOW does C o m p a n y WHY HOW L o g i s t i c Important? Company Deal with the Future?
    4. 4. Conceptual Framework W H AT i s Logistic Company? WHAT Logistic Compan yWHY is Logistic HOW does C o m p a n y WHY HOW L o g i s t i c Important? Company Deal with the Future?
    5. 5. W H AT What is Logistic Company? L O G I S T I C C O M PA N Y A company specialized in assisting a firm’s process of planning, implementing, and controlling the efficient, cost effective flow and storage of raw materials, in-process inventory, finished goods and related information from point of origin to point of consumption for the purpose of meeting customer requirementsSource: Council of Logistics Management
    6. 6. W H AT What is Logistic Company? Mail Delivery Freight Transportation Services Providedby Logistics Service Warehousing & Distribution Providers Consultancy Value Added Services
    7. 7. W H AT What is Logistic Company? Mail Delivery Freight Transportation Services Providedby Logistics Service Warehousing & Distribution Providers Consultancy Value Added Services
    8. 8. W H AT What is Logistic Company? Direct Mail Mail Delivery Press Shipment(Fully modular mail services) Business Mail Parcel
    9. 9. W H AT What is Logistic Company? Mail Delivery Freight Transportation Services Providedby Logistics Service Warehousing & Distribution Providers Consultancy Value Added Services
    10. 10. W H AT What is Logistic Company? Air Freight ServicesFreight Transportation Ocean Freight Services Road and Railway Services
    11. 11. W H AT What is Logistic Company? Mail Delivery Freight Transportation Services Providedby Logistics Service Warehousing & Distribution Providers Consultancy Value Added Services
    12. 12. W H AT What is Logistic Company? Temperature Controlled Raw MaterialsWarehousing and Distribution Finished Goods Automated
    13. 13. W H AT What is Logistic Company? Mail Delivery Freight Transportation Services Providedby Logistics Service Warehousing & Distribution Providers Consultancy Value Added Services
    14. 14. W H AT What is Logistic Company? Consultancy Supply Chain Consultancy and Network Design
    15. 15. W H AT What is Logistic Company? Mail Delivery Freight Transportation Services Providedby Logistics Service Warehousing & Distribution Providers Consultancy Value Added Services
    16. 16. W H AT What is Logistic Company? Product Assembly PackingValue Added Services Packaging Labeling and Tagging
    17. 17. W H AT What is Logistic Company? FOCAL FIRM A focal firm is “the initiator of an International business transaction,they convince, design and produce the offerings (goods and services) intended for consumption”
    18. 18. W H AT What is Logistic Company? INTEL CHIP PC WINDOWS OPERATING SYSTEM OTHER HARD-WARES
    19. 19. W H AT What is Logistic Company? Role of Logistics Service Provider’s Services in Focal Firm’s Value Chain Integrate Supply Chain of firm More Time to Focus on The Core Business Minimize the risks Increase in Flexibility
    20. 20. W H AT What is Logistic Company? America
    21. 21. W H AT What is Logistic Company? Asia Pacific
    22. 22. W H AT What is Logistic Company? Europe
    23. 23. W H AT What is Logistic Company? EEMEA
    24. 24. W H AT What is Logistic Company? ? ? ? 7 ATTRIBUT ? ES ? ? ?
    25. 25. W H AT What is Logistic Company?Reliable Performance
    26. 26. W H AT What is Logistic Company?Customer Interaction
    27. 27. W H AT What is Logistic Company?Price
    28. 28. W H AT What is Logistic Company?Supply Chain Recovery
    29. 29. W H AT What is Logistic Company?Professionalism
    30. 30. W H AT What is Logistic Company?Supply Chain Innovation
    31. 31. W H AT What is Logistic Company?Supply Chain Capacity
    32. 32. W H AT What is Logistic Company? Reliable Performance Supply Chain Customer Capacity Interaction 7 ATTRIBUT Supply Chain ES Price Innovation Professionalis Supply Chain m Recovery
    33. 33. W H AT What is Logistic Company? IndustryConsideration Factors Supply Chain Innovation Professionalis m Reliable Performanc e Automotive Industry
    34. 34. W H AT What is Logistic Company? IndustryConsideration Factors Supply Supply Chain Chain Innovation Capacity Reliable Performanc Price e Consumer Goods Industry
    35. 35. W H AT What is Logistic Company? IndustryConsideration Factors Supply Chain Innovation Customer Interaction Reliable Performanc e Fashion Industry
    36. 36. W H AT What is Logistic Company? IndustryConsideration Factors Professionalis m Supply Chain Capacity Reliable Performance Retail Industry
    37. 37. Conceptual Framework W H AT i s Logistic Company? WHAT Logistic Compan yWHY is Logistic HOW does C o m p a n y WHY HOW L o g i s t i c Important? Company Deal with the Future?
    38. 38. Conceptual Framework W H AT i s Logistic Company? WHAT Logistic Compan yWHY is Logistic HOW does C o m p a n y WHY HOW L o g i s t i c Important? Company Deal with the Future?
    39. 39. WHY Why is Logistic Company important? CONTINUUM OF SCMCreation Integratio Global Specialize SCM Era n Era Era Era 2.0
    40. 40. WHY Why is Logistic Company important? Quality Government Free Trade Support for Green Agreement Environment Nation Infrastructur Variety e Industry13 Forces of Lowest Cost Global FinancialGlobalization Firm Integration Technology Customizati Convenienc on e Speed Crude Oil Scarcity Dilemmas and © KC Chan 2011 Paradoxes Customization
    41. 41. WHY Why is Logistic Company important? Quality Government Free Trade Support for Green Agreement Environment Nation Infrastructur Variety e Industry13 Forces of Lowest Cost Global FinancialGlobalization Firm Integration Technology Customizati Convenienc on e Crude Oil Speed Scarcity Dilemmas and © KC Chan 2011 Paradoxes Customization
    42. 42. WHY Why is Logistic Company important? People wants InnovationCustomization CK Prahalad Be Different
    43. 43. WHY Why is Logistic Company important? Microelectronic Industry Speed Less Price Faster Growthwww.dhl-discoverlogistic.com
    44. 44. WHY Why is Logistic Company important? RFID Tag Technology WEB 2.0 SCM 3.0
    45. 45. WHY Why is Logistic Company important?Crude Oil Scarcity
    46. 46. WHY Why is Logistic Company important? Economic Uncertainty Lowest Cost Outsourcing High Competitiveness
    47. 47. WHY Why Logistic Company important? CONTINUUM OF SCM SpecializCreation Era Integratio n Era Global Era e Era SCM 2.0 ?
    48. 48. WHY Why is Logistic Company important? Process Standardizati on Future Trends System and of Security SCM Flexible and Responsive
    49. 49. WHY Why is Logistic Company important? Process System and Flexible and Standardizatio Security Responsive n • Standardized • Insurance • Rapid work flows company respond to • Outsource become the sudden more low security demand value-added factors • Creative process • More management automated in changing and visible environment transport • More system efficient energy usage
    50. 50. WHY Why is Logistic Company important? CONTINUUM OF SCM Future SpecializCreation Integratio Global e SCM Trends Era n Era Era 2.0 of Era SCM
    51. 51. Conceptual Framework W H AT i s Logistic Company? WHAT Logistic Compan yWHY is Logistic HOW does C o m p a n y WHY HOW L o g i s t i c Important? Company Deal with the Future?
    52. 52. Conceptual Framework W H AT i s Logistic Company? WHAT Logistic Compan yWHY Logistic HOW does C o m p a n y i s WHY HOW L o g i s t i c Important? Company Deal with the Future?
    53. 53. How does Logistic Company deal with theHOW future? PURPOSE To know the strategy that can be implemented by logistic companies to take advantage of SCM future trends Tools Process FRAMEWORK STRATEG PROJECT I N P U T P E R O C S S O U T P U T Y People E V A L U A T I O N
    54. 54. How does Logistic Company deal with theHOW future? PURPOSE To know the strategy that can be implemented by logistic companies to take advantage of SCM future trends Tools Process FRAMEWORK STRATEG PROJECT INPUT PROCE SS OUTPU T Y People EVALUATIO N
    55. 55. Concept Diagram Purpose PURPOSE To know the strategy that can be implemented by logistic companies to take advantage of SCM future trends
    56. 56. How does Logistic Company deal with theHOW future? PURPOSE To know the strategy that can be implemented by logistic companies to take advantage of SCM future trends Tools Process FRAMEWORK STRATEG PROJECT INPUT PROCE SS OUTPU T Y People EVALUATIO N
    57. 57. How does Logistic Company deal with theHOW future? PURPOSE To know the strategy that can be implemented by logistic companies to take advantage of SCM future trends Tools Process FRAMEWORK STRATEG PROJECT I N P U T P E R O C S S O U T P U T Y People E V A L U A T I O N
    58. 58. Concept Diagram Project
    59. 59. Concept Diagram Project Founded in 1969 in USA Fully owned by Deutsche Post in 2002 Headquarter: Bonn, Germany 275,000 employees in more than 220 countries The DHL Express Service has ceased domestic operations in the USA, as of February 2009.
    60. 60. Concept Diagram Project Founded in 1969 in USA Fully owned by Deutsche Post in 2002 Headquarter: Bonn, Germany 275,000 employees in more than 220 countries The DHL Express Service has ceased domestic operations in the USA, as of February 2009.
    61. 61. Concept Diagram Project The DHL Express Service has ceased domestic operations in the USA, as of February 2009 US International CEP Market 2007 9% DHL 25% FedEx 49% UPS 17% Others Mounting Losses (High High Competition Not Their Core Competence Cost)
    62. 62. Concept Diagram Project Maintaining leading position in the international express market Concentrating on the international express business in the USA Increasing presence in growth markets W H AT D I D Managing global network costs DHL DO NEXT?
    63. 63. Concept Diagram Project Maintaining leading position in the international express market Concentrating on the international express business in the USA Increasing presence in growth markets W H AT D I D Managing global network costs DHL DO NEXT?
    64. 64. Concept Diagram Project Maintaining leading position in the international express market Concentrating on the international express business in the USA Increasing presence in growth markets W H AT D I D Managing global network costs DHL DO NEXT?
    65. 65. Concept Diagram Project Maintaining leading position in the international express market Concentrating on the international express business in the USA Increasing presence in growth markets W H AT D I D Managing global network costs DHL DO NEXT?
    66. 66. Concept Diagram Project Maintaining leading position in the international express market Concentrating on the international express business in the USA Increasing presence in growth markets W H AT D I D Managing global network costs DHL DO NEXT?
    67. 67. Concept Diagram Project STRUCTURE AND DIVERSITY CULTURE CODE OF CONDUCT INDUCTION EMPLOYEE PARTICIPATION
    68. 68. Concept Diagram Project People Process Tools OBJECTIVE GOAL Serving stakeholders Winning the heart, mind, ? all over the world with and spirit quality service Structure & Culture Diversity, Code of Conduct, Participation, & Induction Target Brand Equity Balanced Score Card International BSC
    69. 69. How does Logistic Company deal with theHOW future? PURPOSE To know the strategy that can be implemented by logistic companies to take advantage of SCM future trends Tools Process FRAMEWORK STRATEG PROJECT INPUT PROCE SS OUTPU T Y People EVALUATIO N
    70. 70. How does Logistic Company deal with theHOW future? PURPOSE To know the strategy that can be implemented by logistic companies to take advantage of SCM future trends Tools Process FRAMEWORK STRATEG PROJECT INPUT PROCE SS OUTPU T Y People EVALUATIO N
    71. 71. Concept Diagram Framework PROCES INPUT OUTPUT S E VA L U AT I O N
    72. 72. Concept Diagram Framework The Faster Future of HOKAM Better SCM Cheaper Balanced Scorecard
    73. 73. Concept Diagram Framework - Input PROCE OUTPU INPUT SS T Process Standardizati EVAL on Future Trends System and of Security SCM Flexible and Responsive
    74. 74. Concept Diagram Framework PROCES INPUT OUTPUT S E VA L U AT I O N
    75. 75. Concept Diagram Framework The Faster Future of HOKAM Better SCM Cheaper Balanced Scorecard
    76. 76. Concept Diagram Framework - Process PROCE OUTPU INPUT SS T Process EVAL Planning People HOKAM
    77. 77. Concept Diagram Framework - Process PROCE OUTPU INPUT SS T Planning Collaboration with stakeholders to hedge the future EVAL Trend Resource Scenario Watching Planning Study with and Stakeholders Forecasting
    78. 78. Concept Diagram Framework - Process PROCE OUTPU INPUT SS T Process Route planning and decarbonization path of logistic EVAL Efficient Effective Green Route Vehicle Energy Planning Utilization Source
    79. 79. Concept Diagram Framework - Process PROCE OUTPU INPUT SS T People Supply chain visibility and security EVAL Real-Time E- customs Tracking System
    80. 80. Concept Diagram Framework The Faster Future of HOKAM Better SCM Cheaper Balanced Scorecard
    81. 81. Concept Diagram Framework - Output PROCE OUTPU INPUT SS T Collaborative EVAL Planning Future Hedging FA S T E R Route Planning Process and CHEAPER Decarbonization Visibility and People Security BETTER
    82. 82. Concept Diagram Framework The Faster Future of HOKAM Better SCM Cheaper Balanced Scorecard
    83. 83. Concept Diagram Framework - Control PROCE OUTPU INPUT SS T Learning and Growth EVAL Customer Balanced Business Perspective Scorecard Process Financial Performance
    84. 84. Concept Diagram Framework - Control Learning INPUT PROCE SS OUTPU T and Growth EVAL  Language Course  Outsource Trainer  Earn & Learn  Leadership  Scholarships Training Training  Center Employee  Safety Training  Learning Center Self Development  National Training  Online Learning Award ProgramSource : trainingreference.co.uk Source : fedex.com Source : ups.com
    85. 85. Concept Diagram Framework - Control PROCE OUTPU INPUT SS T Business Process EVALSpeed Performance 3/5 L o c a t i o n 1/5 L o c a t i o n 1/5 L o c a t i o n(Source : Livescience.com)
    86. 86. Concept Diagram Framework - Control Financial INPUT PROCE SS OUTPU T Performan 5000 Net Income Data (in million ce EVAL 4000 USD) 3000 DHL 2000 FedE 1000 x 0 -10002006 2007 2008 2009 2010 2011 2012 -2000 -3000 Source: Income Stateme
    87. 87. Concept Diagram Framework - Control Customer INPUT PROCE SS OUTPU T Perspectiv e EVALReliability Performance 90.66% 90.83% 88.02%(Source : Unishippers.com)After Sales Servicebased on rating 1 2 1(Source : Unishippers.com)
    88. 88. Concept Diagram Framework - Control Awards and INPUT PROCE SS OUTPU T Achievements EVAL
    89. 89. How does Logistic Company deal with theHOW future? PURPOSE To know the strategy that can be implemented by logistic companies to take advantage of SCM future trends Tools Process FRAMEWORK STRATEG PROJECT INPUT PROCES S OUTPUT Y People EVALUA TION
    90. 90. How does Logistic Company deal with theHOW future? PURPOSE To know the strategy that can be implemented by logistic companies to take advantage of SCM future trends Tools Process FRAMEWORK STRATEG PROJECT INPUT PROCES S OUTPUT Y People EVALUA TION
    91. 91. Concept Diagram Strategy CEM PEOPLE ? PROCES PLANNIN S G SCM IPM
    92. 92. Concept Diagram Strategy CEM PEOPLE Agile Logisti c PROCES PLANNIN S G SCM IPM
    93. 93. Concept Diagram Strategy AGILE LOGISTIC A strategy that enables logistic companies to survive in economic recession and grow during economic expansion Reduction of Flexibility Innovation Complexity
    94. 94. Concept Diagram Strategy S T R AT E G Y AGILE LOGISTIC PEOPLE PROCESS TOOLS Standardizatio Strategic Systematic Planning n Adaptable Scenario Flexible Study Creative Innovation Partnership
    95. 95. How does Logistic Company deal with theHOW future? PURPOSE To know the strategy that can be implemented by logistic companies to take advantage of SCM future trends Tools Process PEOPLE Agile FRAMEWORK Logist PROJECT ic PROCES PLANNING PROCES S INPUT OUTPUT S People EVALUA TION
    96. 96. Conclusion Delta Matrix PURPOSE PEOPLE PROCESS SCOPE SUPPORT SCHEDULE STRATEGY STRUCTURE SYSTEM
    97. 97. Conclusion - PURPOSE PURPOSE PEOPLE PROCESS PURPOSE SCOPE SUPPORT SCHEDUL E STRATEGY STRUCTU SYSTEM RE Preparing DHL and any logistics company to face the future trend.
    98. 98. Conclusion Delta Matrix - PEOPLE PURPOSE PEOPLE PROCESS PEOPLE SCOPE SUPPORT SCHEDUL E STRATEGY STRUCTU SYSTEM VISIONARY RE S Y S T E M AT I C FLEXIBLE C R E AT I V E
    99. 99. Conclusion PROCESS PURPOSE PEOPLE PROCESS PROCESS SCOPE SUPPORT SCHEDUL E STRATEGY STRUCTU SYSTEM Strategic RE Planning Employee Training Resource Allocation
    100. 100. Conclusion Delta Matrix - SCOPE PURPOSE PEOPLE PROCESS SCOPE SCOPE SUPPORT SCHEDUL E STRATEGY STRUCTU SYSTEM RE
    101. 101. Conclusion SUPPORT PURPOSE PEOPLE PROCESS SUPPORT SCOPE SUPPORT SCHEDUL Quality E Free Trade Government Agreement Support for Green STRATEGY STRUCTU SYSTEM Environment RE Nation Infrastructur Variety e Industry Lowest Cost Global Firm Financial Integration Technology Customizati Convenienc on e Crude Oil Speed Scarcity © KC Chan 2011 Dilemmas and Paradoxes
    102. 102. Conclusion SCHEDULE PURPOSE PEOPLE PROCESS SCHEDULE SCOPE SUPPORT SCHEDUL E STRATEGY STRUCTU SYSTEM LONG TERM RE MEDIUM TERM Expansio n Preparation SHORT TERM Reducing Cost
    103. 103. Conclusion STRATEGY PURPOSE PEOPLE PROCESS STRATEGY CE SCOPE SUPPORT SCHEDUL E M STRATEGY STRUCTU SYSTEM RE SC IPM M
    104. 104. Conclusion STRUCTURE STRUCTURE PURPOSE PEOPLE PROCESS SCOPE SUPPORT SCHEDULE INTERNATIONAL DHL STRATEGY STRUCTURE SYSTEM EUROPE AMERICA ASIA AFRICA Mail Express Logistic Global Forwarding Supply Chain © KC Chan 2011
    105. 105. Conclusion Delta Matrix - SYSTEM PURPOSE PEOPLE PROCESS SYSTEM SCOPE SUPPORT SCHEDUL E Learning and STRATEGY STRUCTU SYSTEM RE Growth Customer Balanced Business Perspectiv Scorecar Process e d Financial Performan ce
    106. 106. Conclusion Delta Matrix PURPOSE PEOPLE PROCESS Strategic Planning Preparing DHL and any VISIONARY SYSTEMATIC Employee logistics company to FLEXIBLE CREATIVE Training face the future trend. Resource Allocation SCOPE SUPPORT SCHEDULE LONG TERM MEDIUM TERM SHORT TERM STRATEGY STRUCTURE SYSTEM INTERNATIONAL DHL EUROPE AMERICA ASIA AFRICA Mail Express Logistic Global Forwarding Supply Chain
    107. 107. CONCLUSION LESSON LEARNT People Process Tools Standardization, Flexible & Strategic Planning, Scenario Stakeholders all over the world Innovation Study & Partnership OBJECTIVE GOAL Serving stakeholders Winning the AGILE LOGISTIC all over the heart, mind, world with and spirit quality Structure & Culture service Diversity, Code of Conduct, Participation, & Induction Target Market Share and Brand Equity Balanced Score Card International BSC
    108. 108. Closing Thought“The line between disorder and order lies in logistics.” -Sun Tzu-
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