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This presentation given at the Belrim/CRE event about claims management on 19 September 2013 is dealing with with the consequences of the Recommendation published last June by the European Commission to the member states.
First part was dedicated to the theory on consumer redress (how to define redress? How to define collective actions? How to enforce consumer redress?) and the reasons why it is so popular in the US. Then the second part presented the situation of consumer redress in 8 EU countries and explained how the recommendation in June should be interpreted and what the key points were for FERMA.