Presentation Outline - Company Overview - Product Overview - General System Architecture - Key Solution Components - Point of Sale - Portable Ordering - Kitchen Ordering - Loss Prevention - Stock Control - Accounts - HR Management - Customer Loyalty and Marketing Campaigns - Business Intelligence - Reservations - Support Services
What We DoAt Fedelta we develop innovative software solutions that provideoutstanding value for our customers.We delivers systems and services that: Maximise Profitability Enhance Customer Experiences Optimise Business Efficiencies
Our Story For the past decade, Fedelta’s team of dedicated specialists have crafted business solutions that are at the forefront of the hospitality industry. Through our commitment to creating exceptional products and services, we have become the premium hospitality solution provider with more than 700 clients and over 1500 successful projects.
Our Story Our solutions are trusted by leading venues in 15 countries to process in excess of $2 billion dollars in transactions annually.
Company Overview• Australia’s premium hospitality solution provider• Innovative software specifically tailored for the hospitality industry• Fedelta has been operating for more than a decade• Operating in leading venues across 15 countries• Our solutions are trusted to process over $2 Billion in transactions annually• Offices located in all major Australian cities• Deliver 24/7/365 unparalleled support services
The Fedelta AdvantageThrough our commitment to creating exceptional products andservices, our solutions are trusted by more than 700 customersacross 15 countries. Customer Focused Continuous Innovation Proven Experience Unique Solution Proven Return On Investment
Some of Our CustomersRESTAURANTSLARGE VENUES FRANCHISES & MULTI-SITEHOTELS BARS & NIGHTCLUBS
Point of SaleFedelta is a Point of Sale software package that boasts speed, ease of use, reliability and an extensive range of powerfulfeatures. The touch screen solution provides the flexibility to customize the POS terminal to suit your individual needs.BackofficeFedelta Backoffice comprises detailed management features including Product and Pricing Control, Stock Control, StaffManagement, Point of Sale Configuration, Loyalty Rewards, Accounts, Audit Control and a comprehensive set of Reportsand Analysis Tools.Portable OrderingFedelta portable ordering revolutionises the dining experience by serving more customers more efficiently. Customerorders can be processed and sent directly from the table to the kitchen.Customer LoyaltyFedelta Customer Loyalty module allows you to track, reward and communicate with your customers. Customers are ableto signup for the rewards program at Point of Sale to immediately start receiving Rewards Points, Special Pricing andDiscounts.PDT Stock Control ModuleFedelta Portable Data Terminal (PDT) software has been designed to improve the accuracy and efficiency of purchasing,receiving, transferring and stocktaking of goods.Security ModuleFedelta’s Security module empowers management to enforce integrity into the information recorded at Point Of Sale. Bytying transaction records to live and recorded video footage of the transaction you can quickly identify both inaccurateand fraudulent Point-Of-Sale usage.Marketing ModuleFedeltas Marketing Module provides you with necessary tools to effectively communicate with your customers. Easilycreate personalised marketing campaigns that target customers based upon their individual interests and purchasingpatterns, ensuing superior ROI.
DashboardsFedeltas Dashboards provide in depth, real-time business insights within seconds. This enables managers to quickly identifykey sales trends, customer profiles whilst tracking business costs. The dashboards can be completely customised for theindividual user to ensure maximum usability and efficiency .Reservations ModuleFedelta links directly into industry leading software that caters specifically for Reservations and Customer RelationshipManagement. This module enables you to add that unique personal touch, ensuring your guests have a memorable diningexperience.Gaming ModuleFedelta integrates with numerous third-party gaming solutions. Integrating your Gaming and Point of Sale system allowscustomers to accrue reward points not only on the gaming machines, but also at Point of Sale locations throughout yourvenues.Accountancy IntegrationFedelta’s Accounting module provides an invaluable integration into Accountancy packages. The integration eliminatestedious manual entry and data translation by taking your business transactions and posting directly to pre-defined accounts.Kitchen MonitorThe Fedelta Kitchen Monitor is designed for Quick Service environments and is specifically targeted at increasing efficiencyand accuracy by delivering orders to visual displays. The system can be configured to send selected items to designatedpreparation areas.Property Management SystemFedelta Integrates with third party Property Management Systems to ensure a seamless link between your guestsaccommodation bill and any other spending that might occur at your venue.Online Stock OrderingFedelta integrates with online suppliers to provide automated ordering and invoicing. The proven import process avoids theanguish involved in double entry of purchasing information lodged with suppliers.
General System Architecture• Java based Technology• RDBMS SQL Database System• Real Time Data Synchronizations• Fully Redundant POS Database• Centralized Upgrading Infrastructure• Self Healing Network Technology• Web Integrated
Point of Sale• Highly customisable and tailored to your needs • Fast Touch Items • Fast Touch Item Categories • Fast Tender Types • Fast Sale Facilities • Composite products on one button • Automate prompts • Select size, number and colour of buttons on the terminal.• Configure different screen layouts for specific areas of a venue.
Table Management• Quickly and efficiently monitor the status of what is happening on the floor.• Instantly identify, assign, and monitor tables.• Track customer orders by seating position (covers).• Access one or many floor plans over different outlets.• Create colour codes for specific table information. Vacant Attended Warning Closed• Configure times, warnings and colours for each course.
Table Management• Courses can be easily called away from the table layout screen.• Easily transfer orders between tables.• Split items from one table to another, with the kitchen only being notified once.• Ability to Reopen a table with just one button, without notifying the kitchen and having to duplicate the table order.• Easily add tips after a sale has been completed.
Point of Sale• Enter and customise orders simply and accurately.• Complete pricing control • System Controls Pricing Rather Than Staff • Automate Pricing Schedules • Create Promotion Schedules • Mix ‘n’ Match Deal Recognition • Make Price Changes at POS• Establish promotional upsell prompts & track top performing staff• Create modifier prompts and meal options• Full stock management available at POS. • Track waste • Transfer stock • Void Sales
Point of Sale• Easily split table bills. • Have as many bills per table as required • Allocate individual items to a specific bill • Divide total cost across any number of bills • Split a single item across multiple bills• Accept multiple tender types per bill • Cash • Eftpos • Accounts • Room Charge • Loyalty Reward Points • Gaming Reward Points• Customers can part pay the bill & leave
Manage Functions and Tabs Swipe Card• Quickly and simply establish tabs• Control and limit total tab value• Control start and end time Tab Recalled• Establish tab account agreements• Assign cards to tabs for quick tab recall• Staff can efficiently track and manage tabs • Time remaining Add Items • Total value of tab remaining
Access Roles• Point of Sale terminals are configured to utilise multiple access options. • Personal Pin Option • Magnetic Swipe Cards Magnetic swipe cards • Proximity cards • Proximity watches • Proximity FOB• Orders follow staff around the venue. Staff can start a sale at one terminal and complete FOB Proximity Cards it at another.• Assign proximity devices or access cards directly at the POS. Proximity Watch
Key Benefits Quick and Simple to Use Streamline Front of House Operations Reliable and High Performing Platform Effectively Spilt Customer Bills Decrease Staff Training Time Increase Customer Service Levels
Portable Ordering• Customer orders are directly processed and sent from the table to the kitchen.• Serve more customers more efficiently.• Increase customer service.• Continual flow of incoming orders gives kitchen staff 6 to 10 minutes extra preparation time over other conventional order methods.• Double entry of customer orders is avoided, which means that transposition errors are eliminated.• Specifically designed for the hospitality industry. • Light weight • Drop and water resistant • Long battery life
Benefits of Portable OrderingIncrease Profits• Decrease the amount of missed sales, as staff spend more time on the floor attending to customers.• Create more upselling opportunities, as prompts can help staff suggest additional items to their customers.• Increase table turn over as tables are served more efficiently, freeing the table up for more customers.Decrease Costs• 10% to 20% fewer staff are required as more tables can be assigned to staff with out compromising service.• Wait staff can serve on average 25% more customers
Kitchen Dockets• Kitchen dockets are highly configurable • Different colours for modifiers • Display relevant information only • Change fonts and font sizes.• Option to consolidate like items.• Different options for sorting orders and courses.• Alerts and redirection rules can be established for events such as printer running out of paper or goes offline.
Kitchen Video Display (KVD)• Optional addition or alternative to traditional kitchen dockets.• Distribute orders to individual areas while communicating with master KVD.• Displays which items are completed by striking through - allowing staff to easily see which items are outstanding.• Course & Item warnings can be setup to flash Red. Individual courses can have a timer for tracking the duration of orders.• The Key Item summary shows the total number of any item that needs to be prepared.• Each menu item can have a picture with cooking instructions.
Cash Management• When the shift begins staff “Float In” then “Float Out” at the end of Shift.• The Float can then be balanced at the POS or Backoffice.• Balancing at the POS is blind.• Staff can be individually assigned to a Cash Draw making them responsible for it balancing.• If the shift does not balance it is flagged automatically prompting manager review.• Accounts can be forced to be balanced at the end of the shift.
PC-Eftpos Integration• Integration automatically transfers the amount to the EFTPOS terminal - eliminating mistakes.• Refunds & Settlements can be done through the POS rather than needing to know the function.• Faster transaction processing time.• One receipt for the customer compared with two receipts.• POS & Eftpos always reconcile exactly.
Security Integration• Text is overlayed on security footage in real-time as staff use the POS terminals.• Fedelta indicates start and end times of any transaction so you are only viewing when staff are processing transactions.• Search for footage of staff, stock or transaction types: • Order Voids • No sales • Sale Discounts • Cash Discrepancies
Point of Sale Stock Control• Purchase, Receive, Credit Order & Supplier Invoice Orders for outlet(s), location(s) or the whole group.• Suggested order quantities are calculated taking into account stock on hand, stock ordered and par levels.• Online Ordering Integration available with major suppliers for instant pricing updates and elimination of double entry.• Accountancy Integration transfers creditors and discrepancies for more accurate cost tracking.• Setup & configure custom measures for simplified and accurate cost tracking.
Stock Control• Rolling Stocktakes allow stock to be re- captured and re-counted even during trade.• Stock Movement Audit can audit each individual movement of stock by employees.• Replenishment Report by area so staff know exactly how much stock is needed.• Portable Data Terminal (PDT) available to Purchase Order, Receive, Transfer and Stocktake inventory.
Portable Data Terminal (PDT)• Software specifically designed to increase the efficiency and accuracy of inventory management.• Seamlessly order receive, transfer and audit inventory from the device. 1. Scan items 2. Enter quantities 3. Directly import results into backoffice• Eliminates double entry and data entry errors.• Industry specific hardware ensuring durability and reliability.
Barcodes• Improve the speed and accuracy of inventory control with barcodes.• With Fedelta you can generate and print your own barcodes in a variety of formats including: • One and two dimensional barcodes • Inventory barcodes • Shelf Talkers One Dimensional Barcode Two Dimensional Barcode Inventory Barcode Shelf Talker
Account Types• Account Types are user configured rules under which the various accounts will operate.• Unlimited Account types can be made available to the system.• Account Types can be updated at any point in time, live in the system.• Four types of accounts can be configured: Debtor Expense Voucher Outgoing
Staff Expenses• Option to track as revenue or separate completely from revenue stream & sales reporting.• Ability to limit the spending within a defined duration.• Ability to set particular price level or discounting applicable.• Staff account balances are enforced by account credit limit. Mangers with appropriate access can override when necessary.• Ability to provide Salary Sacrifice via Accounting or ERP interface.
Debtor Accounts – Direct Payment System• Debtor accounts have the option for a number of individuals to be assigned to an account – Each individual can have a Magnetic Card for secure identification.• Credit Card details can be recorded for automatic processing as frequently as required.• Debtors can be processed in bulk and payment receipt, invoice and statement automatically emailed to customer.• Invoice terms can be configured on a per customer basis.
Voucher & Pre Paid Accounts Swipe Card• Cards are pre-loaded with a $0 balance. Value can then be added by swiping the magnetic card and entering a value. Add Required Credit• Revenue is not realised from a tax perspective until the Voucher is used.• All voucher liabilities are tracked and can be reported on in the Fedelta Backoffice.• Liabilities can be expired after a time of non-use.• Voucher accounts can be exported Voucher Complete directly to accountancy package.
Accountancy Integration• Accountancy Integration drastically reduces time required for bookkeeping and eliminates entry mistakes.• Initially the Chart of accounts are imported from accountancy packages and mapped to appropriate Fedelta entities.• On an ongoing basis, the information you want to send to the accountancy package is then selected & exported.• Items not easily tracked such as wastage, cash discrepancies & staff expense can flow straight from the POS in a controlled fashion.
Time In-Attendance and Payroll• Staff record their shift including breaks through the Point of Sale terminal.• Staff have the option to print out the hours they have worked for the own records.• Shifts can be added, edited or removed from the Backoffice prior to exporting.• Staff costing can then be shown in reports and exported to Payroll.• Compare rostered hours against actual hours.
Rostering• Fully automated workforce management solution.• Timesheets are integrated with Point of Sale System for seamless comparisons.• Sales to roster costs provide detailed information of the profitability of venues, bars and even tills.• All upcoming shifts, shift swaps can be automatically Emailed or SMS to staff.• Shifts can be confirmed using inbuilt reply functionality.• Self-service web portal enables staff easy access to rosters.
Customer Loyalty• Fedelta’s Customer Loyalty module provides you with the tools to communicate effectively with your customers.• Customers can easily and quickly sign up for loyalty programs at Point of Sale and accrue points immediately.• Flexible Reward Options • Points accrual • Discounts • Exclusive offers and promotions
Marketing Campaigns• Social media marketing and technology has changed the way that we communicate with customers.• It is important that communication with customers is personalised and tailored to their individual interests and purchasing patterns.• Marketing campaigns are more successful when they are highly targeted.• Two successful forms of communication are Email and SMS. Email SMS Maintain communication Immediate call to action Increase brand awareness Promoting a limited offer or event
Automated Marketing Campaigns• Loyalty programs can be automated to target customers based upon Membership Member Upgrade Birthday predetermined criteria.• Quick and simple campaign set up Visitor Member 1. Decide promotion Notification Inactivity via SMS 2. Create email or SMS 3. Establish triggers 4. System analyses customer data Member Sign 5. Systems sends promotion to target up customer X No - Third Party Programs X No - Manual Data Analysis X No - Manual Mail Merge
Key Benefits Improve Customers Relationships Build Powerful Brand Awareness Increase Customer Traffic and Spend Increase Profits Gain and Maintain a Competitive Edge
Business Intelligence - Dashboards• Dashboards provide you with immediate and in depth insight into your company’s performance quickly and efficiently.• All data available in real time for instant performance insight.• Quickly identify key sales trends, customer profiles whilst tracking business costs.• Ability to drill down for information on a particular aspect of the business or area of interest.
Business Intelligence - Dashboards• Dashboards can be configured and customised for individual user access. • Select the most relevant reports • Change chart types • Change the size of charts • Easily select time periods of data.• Data can be consolidated or broken down by location, outlet and terminal.• Effectively track KPI’s against targets that you establish.• Easily share charts with other users• Group like charts with the use of tabs.
Business Intelligence - Dashboards• Access dashboards anywhere any time.• Dashboards can be accessed online or through Fedelta’s Backoffice.• Visual layout of dashboards have been optimised for use with the iPhone.• Dashboards only contain information that the user is authorised to see and report on. Immediate Real-Time Increase Profits & Accessible From any Business Insights Operational Efficiency Web Enabled Device
Business Intelligence - Reports• Extensive range of reports with over 600 report permutations available.• Large range of report filters.• Locations and Outlet filters allow for a consolidated view of all Locations and Outlets or can be individually broken up.• Reports can be exported to:
Business Intelligence - Reports• Access information in real-time both onsite and remotely via the web.• Easily configure security profiles.• Staff can only access the information and outlets that you authorise.• Report settings can be Saved by each user eliminating the need to select the same setting each time you run the report.• Reports can be automated and delivered via email according to a configurable schedule.
Reservations• Fedelta integrates directly with ‘best of breed ’software that caters specifically for reservations.• Streamline your reservation process.• Allocate table to reservations automatically based on predefined priorities.• Produce automated reservation lists and manage customer wait lists.• Customers can make online reservations.
Fedelta Support• At Fedelta we are committed to providing clients with the highest level of support services. Remote Support Phone Support• With our Upgrade, Maintenance and Support programs clients can access. • 24 x 7 x 365 days a year support services • Guaranteed case resolution times Email Support On-site Support • Full access to the latest features and product enhancements • Access to the request for enhancement program • Custom development service. Training Web Support• We provide an innovative mix of support methods to ensure resolution is achieved in the quickest time frame possible.
Key Benefits Complete Business Solutions Maximize Customer Loyalty and Spend Real-Time Business Intelligence Superior Customer Care Streamline Business Processes Industry Focused Innovative Solutions Improve Your Bottom Line