Terry Kline, CIO & VP of IT, General Motors


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Leveraging the Consumerization of IT in the Enterprise

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Terry Kline, CIO & VP of IT, General Motors

  1. 1. Leveraging the Consumerization of IT in the Enterprise<br />Terry Kline<br />GM Vice President and CIO<br />
  2. 2. About General Motors<br /><ul><li>One of the world’s largest automakers with roots back to 1908
  3. 3. Global Headquarters in Detroit, Michigan
  4. 4. Employs 208,000 people in every major region of the world
  5. 5. Sells vehicles in more than 140 countries
  6. 6. Along with its strategic partners, produces cars and trucks in 30 countries
  7. 7. Sells and services these vehicles through the following brands: Baojun, Buick, Cadillac, Chevrolet, GMC, Holden, Isuzu, Jiefang, Opel, Vauxhall, and Wuling.
  8. 8. GM’s largest national market is China, followed by the United States, Brazil, the United Kingdom, Germany, Canada, and Italy
  9. 9. GM’s OnStar subsidiary is the industry leader in vehicle safety, security and information services</li></ul>2<br />
  10. 10. Sales YOY<br />Up 11%<br />Up 21%<br />Up 11%<br />Up 5%<br />3<br />
  11. 11. Our global scale and operating volumes require daily flawless execution<br />Lansing C, MI<br />Warren, MI<br />Lansing Grand River, MI<br />Eisenach, Germany<br />Lansing Metal, MI<br />CAMI-Ingersol, ONT<br />Detroit-Hamtramck, MI<br />Saab, Trollhattan, Sweden<br />Bochum, Germany<br />Hethel, England<br />Oshawa Truck, ONT<br />Orion, MI<br />Willow Run, MI<br />Massena<br />Lansing Tooling, MI<br />Track over 160,000 part numbers, 3,200 direct suppliers, and 80,000+ indirect suppliers<br />Trollhattan, Sweden<br />Oshawa, ONT, Canada<br />Gothenburg<br />Lansing M, MI<br />CJSC, Zaporoche, Ukraine<br />AMT South Lyon, MI<br />Antwerp, Belgium<br />Bay City, MI<br />Pontiac, MI<br />Kaiserslautern, Germany<br />Oshawa 1 & 2, Ont<br />Renault, Batilly, France<br />AvtoVAZ, Togliatti, Russia<br />Janesville 1 & 3, WI<br />St. Catharines,ONT 1&2<br />Saginaw , MI 1&2<br />Kaiserslautern<br />Russelsheim, Germany<br />Windsor, ONT<br />Bochum, Germany<br />Bochum<br />Flint, MI 1,N&S<br />Flint 1 & 3, MI<br />Romulus, MI 1#2<br />Flint, MI<br />Gunsan, S. Korea<br />55M+ Sq. Meters of plant floor space <br />Ellesmere Port, England<br />Lansing Craft Center, MI<br />Tychy - JV<br />Soedertaelje<br />Lansing Regional. MI<br />Aspern<br />Fort Wayne, IN<br />STSW, MI<br />Grand Blanc, MI<br />Bupyeong 1 & 2, S.Korea<br />Gunsan, S. Korea<br />Pontiac, MI<br />Russelsheim, Germany<br />Russelsheim, Germany<br />Gliwice, Poland<br />Mishawaka, IN<br />Parma, OH<br />Gunsan, S. Korea<br />Shenyang, China<br />Ellesmere Port, UK<br />Changwon, S. Korea<br />Grand Rapids, MI<br />Bedford<br />Antwerp, Belgium<br />Biala (Bielsko)<br />Lordstown, OH<br />Lordstown, OH<br />Marion, IN<br />Manage business processes for over500,000 factory floor devices in 176 plants<br />IBC, Luton, UK<br />Yantai, China<br />Changwon, S. Korea<br />Changwon, S. Korea<br />Qingdao, China<br />Gliwice, Poland<br />Fairfax, KS<br />Livonia, MI<br />Luton, England<br />Moraine, OH<br />Pittsburgh, PA<br />Boryong, S. Korea<br />Muncie, IN<br />Bupyeong, S. Korea<br />Yantai, China<br />Bowling Green, KY<br />Fairfax, KS<br />Mansfield, OH<br />Toledo, OH 1&2<br />Yanati, China<br />Linden, NJ<br />Bupyong, S. Korea<br />NUMMI-Fremont, CA<br />Szentgotthard<br />Moraine, OH - JV<br />Qingdao, China<br />Wilmington, DE<br />Heuliez, Cerizay, France<br />Schedule ~1,000 orders per day for a typical SUP plant<br />Indianapolis, IN<br />Shanghai, China<br />Baltimore, MD<br />Tonawanda, NY<br />Azambuja, Portugal<br />Wentzville, MO<br />Shanghai, China<br />Steyr, Graz, Austria<br />Baltimore, MD<br />Track over 82,000 tons of material from 8,600 inbound truck shipments daily<br />Doraville, GA<br />Zaragoza, Spain<br />Wentzville, MO<br />Shanghai N&S, China<br />Parma, OH<br />Indianapolis, IN<br />Doraville, GA<br />Oklahoma City, OK<br />Zaragoza, Spain<br />Spring Hill, TN<br />Luizhou, China<br />Defiance, OH<br />Silao, Mexico<br />Fredericksburg, VA<br />Barcelona, Spain<br />Spring Hill, TN<br />Toluca, Mex<br />Liuzhou, China<br />Silao, Mexico<br />Halol, India<br />Valencia, Venezuela*<br />Spring Hill 1 & 2, TN<br />Strasbourg, Germany<br />Liuzhou, China 1&2<br />Ramos Arizpe, Mexico<br />Bogota, Colombia*<br />Hanoi, Vietnam<br />Shreveport, LA<br />6 October City, Egypt<br />Bertone, Torino, Italy<br />Ramos Arizpe 1 & 2, Mex<br />Sao Caetano do Sul, Brazil<br />Track shipments of over 39,000 vehicles daily to 19,000 dealers in over 170 markets<br />Bekasi Indonesia*<br />Shreveport, LA<br />Quito, Ecuador*<br />Ramos Arizpe, Mexico<br />Rayong, Thailand<br />Sao José, Brazil<br />Tunis, Tunisia - CKD<br />240,000 Global Direct Material Contracts<br />Sao Caetano do Sul, Brasil<br />Rayong, Thailand<br />Silao, Mex<br />Arlington, TX<br />Arica, Chile*<br />Nairobi, Kenya - CKD<br />Lagos, Nigeria -CKD<br />Sao Jose dos Campos, Brasil<br />Toluca, Mexico 1&2<br />Elizabeth, Australia<br />Gravatai, Brasil<br />GM South Africa 2<br />Global Manufacturing Plant Locations<br />Rosario, Argentina<br />Port Melbourne, Australia<br />Gravatai, Brazil<br />Elizabeth, South Australia<br />GM South Africa 1<br />Rosario, Argentina<br />Mogi das Cruzes, Brasil<br />Sao Jose dos Campos, Brazil<br />4<br />
  12. 12. GPD Has a Very Large IT Footprint <br />Milford<br />Yuma<br />5<br />
  13. 13. 6<br />
  14. 14. The Sonic will be the industry’s only subcompact to be assembled in the U.S., at our Orion Township, Michigan facility.<br />7<br />
  15. 15. 8<br />Ownership Apps<br />Each brand-specific application will allow owners to activate all of the functions available on a traditional vehicle key fob – and more – securely from their smartphones.<br />
  16. 16. 9<br /> MY VOLTCreating a Personalized and Social Experience<br />Access to information about my Volt – charging level, efficiency and mileage<br />Ability to interact with my Volt – lock, unlock, remote start, horn<br />Interact with other Volt owners through Facebook and Twitter<br />View charging info via Google PowerMeter accounts<br />New mobile applications allow for unique opportunities to change the way we interact with our vehicles.<br />
  17. 17. What Are We Doing About IT?<br />10<br />
  18. 18. Do Whatever, Whenever and Wherever<br />11<br />Enterprise Technology VisionAny device, any time, anywhere access to applications and information<br />EMPOWER <br />ME<br />ALERTME<br />SHOW <br />ME<br />IT<br />USERS<br />
  19. 19. Consumerization of IT<br />
  20. 20. People’s Expectations at Work Are Changing<br />My PC<br />Work from home PC<br />Bring your own PC<br />My devices<br />Smartphones<br />Slates & tablets<br />My apps<br />Social networking<br />Cloud apps<br />People want to work the way they live<br />13<br />
  21. 21. 14<br />
  22. 22. Device Freedom<br />Collaboration<br />Simple Security<br />CoIT<br />Mobility<br />Social Networks<br />Service Expectations<br />UC<br />15<br />
  23. 23. Device Form Factors, Capabilities and Connectivity are Exploding<br />Lighter weight packaging<br />Greater diversity in device sizes<br />Multi-touch, voice and gesture based interfaces<br />Operating system diversity – not just Windows anymore<br />High speed home and mobile networks <br />Convergence of data, voice and video networks<br />Pure browser based devices like Chrome OS<br />16<br />
  24. 24. 17<br />Device Freedom<br />Simple Security<br />Collaboration<br />CoIT<br />Mobility<br />Social Networks<br />Service Expectations<br />UC<br />
  25. 25. Unmanaged Devices Have Hidden Costs<br />IT Challenges<br /><ul><li>Unknown patched state
  26. 26. Unknown application vendors
  27. 27. Unknown application compatibility
  28. 28. Complexity to access corporate data
  29. 29. Unique management requirements for each device</li></ul>Business Risks<br /><ul><li>Theft
  30. 30. Security
  31. 31. Privacy
  32. 32. Corporate and government regulatory compliance
  33. 33. Intellectual property (IP) protection</li></ul>18<br />
  34. 34. What if this happened to YOU?<br />19<br />
  35. 35. 20<br />Device Freedom<br />Simple Security<br />Collaboration<br />CoIT<br />Mobility<br />Social Networks<br />Service Expectations<br />UC<br />
  36. 36. Mobility is a Global Phenomenon<br />Customer<br />Search<br />Community<br />(Bulletin)<br />Customer<br />Registration<br />Available<br />Stock<br />Vehicle<br />Price<br />Configuration<br />Displayed<br />Vehicle<br />in Showroom<br />Configured<br />List<br />Old<br />Stock<br />Sales<br />History<br />E-mailSendingHistoryaboutconfiguration<br />Contract<br />History<br />FAXSendingHistoryaboutconfiguration<br />Vehicle<br />Price<br />List<br />Sending<br />(e-mail/Fax)<br />21<br />
  37. 37. The Mobile Platform Provides Another Means to Deliver Business Applications<br />22<br />
  38. 38. 23<br />
  39. 39. Device Freedom<br />Simple Security<br />Collaboration<br />CoIT<br />Mobility<br />Social Networks<br />Service Expectations<br />UC<br />24<br />
  40. 40. <ul><li>Bring Consumer quality services to our employees
  41. 41. Glass storefront, high traffic areas to deliver “LIVE” IT support
  42. 42. Hand-picked, customer focused, service agents with teacher mentality
  43. 43. High quality, consistent service experience for productivity</li></ul>Just Say “Yes”!<br />Shanghai, China 2010<br />Detroit, MI 2010<br />The “Apple Genius Bar” concept @ GM<br />Russelsheim, Germany 2011<br />Melbourne, Australia 2010<br />Luton, England 2011<br />Milford, MI 2010<br />25<br />
  44. 44. Guest Network<br /><ul><li>Ubiquitous wireless at all major campuses
  45. 45. Non-GM devices are auto-connected to "GM Guest” wireless and securely connected to the public Internet
  46. 46. Supplier laptops
  47. 47. Personal iPADs, etc.
  48. 48. 802.1x used to segregate GM and non-GM users
  49. 49. Security Services Provided by Firewalls:
  50. 50. Malicious website filtering
  51. 51. Antivirus protection
  52. 52. Intrusion Prevention Services (IPS) </li></ul>The “Internet Café”concept @ GM<br />26<br />
  53. 53. Windows 7<br />The industry’slatest @ GM<br /><ul><li>GM deployed Windows 7 soon after it was availableto the public
  54. 54. Faster refresh cycle kept tools from seeming “out-of-date”
  55. 55. 76,000+ seats migrated
  56. 56. Improved employee productivity</li></ul>27<br />
  57. 57. Employees Are Expecting A More Dynamic Work Environment to Match Their Home Experience<br />28<br />
  58. 58. Device Freedom<br />Simple Security<br />Collaboration<br />CoIT<br />Mobility<br />Social Networks<br />Unified<br />Communications<br />Service Expectations<br />29<br />
  59. 59. Unified Communications Integrates enterprise telephony with e-mail,conferencing, and instant messaging.<br />30<br />
  60. 60. SharePoint Team Site Usage is Growing Quickly – Now 3700+ Sites<br />31<br />
  61. 61. Device Freedom<br />Simple Security<br />Collaboration<br />CoIT<br />Social Networks<br />Mobility<br />Service Expectations<br />UC<br />32<br />
  62. 62. 33<br />GM is Leveraging the Social Network<br />
  63. 63. Leveraging the Collective Intelligence of the Organization<br />Engage all or part of the organization in generating ideas and solutions. Additionally, engage the organization if deciding what ideas they think have the most merit.<br />34<br />
  64. 64. 35<br />Profiles Enable Professional Networking<br />Business Card<br />Location information & local time<br />Tabbed section to display additional information <br />Org Chart<br />Personal Links<br />Recent activities in the business Intranet <br />Social Distance<br />
  65. 65. Device Freedom<br />Collaboration<br />Simple Security<br />CoIT<br />Mobility<br />Social Networks<br />Service Expectations<br />UC<br />36<br />
  66. 66. Enabling More Efficient and Effective Meetings<br />37<br />WebEx Meeting Center<br /><ul><li>Easily schedule meetingsthrough Notes
  67. 67. Click to join a meeting from Notes or Connect
  68. 68. Multi-party video
  69. 69. Mute or eject participants from an AT&T audio conference
  70. 70. Join from mobile devices including Blackberry,iPad/iPhone and Android</li></li></ul><li>Improving Productivity Through TargetedApplications and Gadgets<br />GM App Worldis the catalog of GM productivity gadgets and applications <br />Browse or Search<br /><ul><li>Latest catalog additions
  71. 71. Editor’s choices
  72. 72. Highest rated
  73. 73. Most downloaded</li></ul>38<br />
  74. 74. Example - GM Holiday Calendar Gadget<br />Allows you to quickly see the holidays in your region and others as well. Also, allows you to show your vacation schedule.<br />39<br />
  75. 75. Top 10<br /><ul><li>Creating New Culture of Collaboration and Sharing
  76. 76. Simple Security
  77. 77. Improves Employee Moral
  78. 78. Attracting the Best Talent
  79. 79. Accelerates Innovation
  80. 80. Driving Re-use and Best Practices
  81. 81. Protects us from “Y2Gray”
  82. 82. Improves GM’s Brands & Improves IT Brand and Relevance
  83. 83. Must lead to Productivity !
  84. 84. IT is All About the User EXPERIENCE</li></ul>40<br />