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Mobility: Trends, Technology & Value



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  • 1. Mobility: Trends,Technology and Value Greg Sanchez Chief Technology Officer,Health and Civilian Solutions Aug 22,2012
  • 2. Agenda  Trends in mobility  Value of mobility  Mobility – an efficiency enhancer or a distraction?  Employee perspective on mobility  Considerations for rolling out mobility strategy 2
  • 3. Mobility and Personal Devices Over the Years3
  • 4. Number/Types of Devices and Mobile Enabling Technologyis Booming 4
  • 5. What Value Can Mobility Provide? Continuity of Operations − Agile response in the event of an emergency due to availability of resources at distributed locations Improved decision making− Easier access to information, as well as ability to take action Improved work life balance for employees− Allow employees to attend to family/personal obligations more easily Support for Telework initiative − Telework saved $30 million every day the government was closed during the major snowstorms of 2009/20101 More flexible IT environment − Leads to increased flexibility with technology refreshes 5
  • 6. Does Enabling Mobility Mean Providing Any DeviceEmployees Want?  Historically certain devices and systems were privileged − Email in the early 90’s − Laptops in the mid/late 90’s − Cell phones and Blackberries 2000’s  Organizations focus more on what employees need to perform their job as opposed to what they want  Today employees desire more “person-centric IT” − Younger employees are interested in the devices provided and access to external collaboration and communication sites (Facebook, Twitter, YouTube, Email, etc.) − Senior Executives are the primary culprits leading the way...Forrester found that 77 percent of executives buy their own hardware and 45 percent do the same for 6 software2
  • 7. Near Instantaneous Access to Devices and Data – a Productivity Boost ora Distraction? 7
  • 8. Impact to Employees and Employers  What is the impact of always being connected? − Being cut off from work email significantly reduces stress and allows employees to focus far better, according to a new study by UC Irvine and U.S. Army researchers3 − It takes an average of 64 seconds to recover your train of thought after interruption4  I conducted a mini study to understand people’s preferences of mobile devices for work related purposes… − Do you have a mobile device? − Is this an employer provided device and did you have an option? − Why did you select the mobile device? − Does it make you more productive and how? 8
  • 9. What Did People Tell Me About Their MobileDevices? Home Life BlackBerry Position − It just works − Efficient for work related activities fe iPhone or Android Position Li k or − It just works W − I can check my personal email and external sites − Great apps, like Maps Tablet Position − Simpler and more comfortable form factor (can roam and use easily in all settings) − Can do almost all my work on it but not as good with email and documents 9
  • 10. Why Should We Consider Employees’ ComputingPreferences?  29% of American adults own a tablet device5  New hires are asking for mobile solutions and factoring into their employment decisions the types of devices and access allowed  When employees feel they have greater control over their work they tend to feel more committed to their organization  Employees are going to use their own devices whether you allow them to or not  It makes employees happy 10
  • 11. Considerations for Developing a Mobility Strategy Education is key to keeping employees focused, productive and safe Not all employees are candidates for specific organizational supplied devices There is significant value to a mobile work force for both the employee and the organization Number and type of devices has exceeded what any traditional IT department can support – extensive device support requires a BYOD strategy Cloud computing can help accelerate a mobile strategy and provide efficiencies when working with mobile (and multiple) devices People have been using their own devices for years – help them do it efficiently and securely 11
  • 12. References1 The Workplace Benefits of Being Out of Touch, ALINA TUGEND, July 13, 2012 Forrester: 53% of employees use their own devices for work, Forrsight Workforce Employment Survey, Q4 2011, Forrester Research Inc.4 UC Irvine Today, August 20, 2012, The mobile revolution has arrived, Larry Magid San Jose Mercury, Federal New Radio - John Sarbanes – Telework Bill That Would Save The Government moneyGuide to Telework in the Federal Government, United States Office of Personnel Management, April 2011, Morning Herald, Suw Charman-Anderson, September 9, 2008 do Smartphone Users Want, John Cox, NetworkWorld Mar 27, 2010,