This document summarizes an engagement on occupational safety and health trainings. It discusses defining engagement as intense involvement at work to network at a deeper level. Key aspects of engagement covered include understanding demographics, interests, risks and stakeholders. Engagement modes range from passive poster campaigns to active face-to-face methods. The presentation emphasizes tailoring engagement strategies based on audience factors like seniority and role, with shorter, focused messaging for management and longer, skills-based training for subject matter experts. The goal is to increase employee participation and knowledge retention through engaging safety trainings.

1. Engaging Employees through Engaging Safety Trainings
14th Conference & Exhibition on Occupational Safety and Health
17th-19th JULY 2011
Ir. Shum Keng Yan

2. Welcome
SELAMAT
PAGI!
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3. Self Reflection – Beginning
Please use the following ratings:
1 No knowledge
2 Knows a little on the subject
3 Understand the subject
4 Confident on the subject
Before we Start Your rating
TOTAL
1 What Engagement means
2 Key Messaging in Engagement
3 Engagement Modes
Total: Before we Start
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4. Engagement
Engagement: is NOT bertunang
It is the condition of being involved intensely (at work).
Engagement allows us to network at a deeper level with our stakeholders.
Today we will explore the use of engagement with employees and techniques
helping employees retain EHS knowledge.
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5. Engagement
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6. Basic Engagement Information
1. Demographics by Age Group (Baby Boomer, Gen X, Gen Y), etc
2. Group’s Interest
3. Business Units
4. EHS Risk Profiles
5. Management Participation in the campaign
6. Employee Involvement in the delivery
7. Activity Based?
Marketing EHS as a preferred Lifestyle?
8. Engage Subject Matter Experts
9. Key Stakeholders
6 Johnson Controls

7. Key Messaging in
Engagement
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8. Key Messaging in Engagement
A few sentences?
Senior Management – key messages to deliver, tone at the top
– not lengthy trainings
Middle Management – key responsibilities, walking the talk –
length more than Senior Management but less than employees
1 page
1–5 Employees – how to do my part, reduce the theory portion –
pages length should be just enough
EHS Team – wide overview of the topic, know where
1 toolkit
to find the information when required – length
depends on subject
Subject Matter Expert – provide in depth skills training
1 course and certification – as long as required plus hands on
8 Johnson Controls

9. Engagement Modes
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10. Engagement Modes
Channels of engagement
Level of engagement from your audience
Face to Face (Campaigns) 2 or more ways Active
Phone 1.9 way
Social Networking 1.8 way
Emails 1.7 way
Blogs 1.5 way
Poster / Campaign materials 1.2 way Passive
Website 1 way
(E) Notice boards?
When do we use what????
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11. One Final Engagement
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12. Self Reflection – End
Reflection at the End Your rating
TOTAL
1 What Engagement means
2 Key Messaging in Engagement
3 Engagement Modes
Total: Reflection at the End
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13. Self Reflection – The Engagement Level
Before we Start Your rating
TOTAL
1 What Engagement means 2
2 Key Messaging in Engagement 2
3 Engagement Modes 2
Total: Before we Start 6
Reflection at the End Your rating
TOTAL Difference %
1 What Engagement means 2 0 0%
2 Key Messaging in Engagement 3 1 50%
3 Engagement Modes 4 2 100%
Total: Reflection at the End 9 3 50%
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14. Summary
1. Who are you engaging (age, background, education, years of service, job scope,
status, social norms, .)? KNOW YOUR CUSTOMER
2. How much should they know?
3. What key messages are must knows?
4. What engagement activities can increase the level of participation of employees?
5. How can we better measure engagement?
14 Johnson Controls

15. Thank you
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