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  1. 1. B Y : F I F E R ’ S A C H I E V E R S Oracle vs
  2. 2. Customer Relationship System Organizes, automates, and synchronizes business processes—principally sales activities, but also those for marketing, customer service, and technical support
  3. 3. Oracle No other vendor's product can integrate with your existing business processes and scale with you as you grow the way ours does, because Oracle CRM On Demand is based on secure, flexible, high-performing Oracle technology. Critical infrastructure components like the database, the middleware, and the hosting platform are exclusively Oracle, providing you with single-vendor accountability, and more important, peace of mind. Oracle has the services, expertise, and commitment to ensure your success. And thanks to a continued investment in technology, Oracle CRM On Demand can meet your needs today and support your business as it grows and evolves.
  4. 4. Business Functions  Sales : Automate, simplify, and manage all the information your sales organization needs with one comprehensive set of tools that drives pipeline and forecasting effectiveness while increasing the productivity of sales representatives.  Marketing: Only Oracle CRM On Demand delivers a fully integrated target-to-close marketing and sales solution, enabling companies to better identify high potential customers, improve lead quality, and increase close rates.  Mobile: Gain "anytime, anywhere" access to key customer information with a powerful yet easy-to- use task-based application that increases the productivity and effectiveness of busy sales professionals on the road.  Integration: Focus high-value resources on your business, not your IT infrastructure, with the only on demand CRM solution that provides Web services support as well as prebuilt integration to Oracle business applications.  Service: Build and retain customer satisfaction by resolving issues efficiently, thanks to consistent access to up-to-date information from across your organization. Continually improve service effectiveness across all customer touch points with a prebuilt hosted contact center, manage agent activity, and resolve bottlenecks.  Call Center: Make your agents more productive and your customers happier and more loyal with the only hosted multichannel support application that can be deployed in days, not months, and integrate with Oracle, PeopleSoft, and Siebel business applications-without upfront capital expenditures or integration costs.  Analytics: Make informed, intelligent decisions based on deep insight into your business, thanks to the only on demand CRM solution with a pre-built data warehouse that allows you to combine real- time intelligence with deep historical and comparative trend analyses.
  5. 5. Business Platforms Oracle CRM On Demand System Requirements Browser Microsoft Internet Explorer 7 and 8 Firefox 3.X Operating System Microsoft Windows XP Professional and Home Microsoft Windows Vista Enterprise *Microsoft Windows 7 coming soon Display Super VGA (1024 x 768 resolution) or higher with color quality of at least 256 colors Microsoft Office Integrations Microsoft Office 2003 and 2007 *Microsoft Office 2010 coming soon Outlook E-mail Integration Microsoft Office 2003 and 2007 *Microsoft Office 2010 coming soon Notes E-mail Integration IBM Lotus Notes 7.0, 7.5, 8.0, and 8.5 Offline On Demand Microsoft Office 2003 and 2007 *Microsoft Office 2010 coming soon PIM Sync Microsoft Office 2003 and 2007 IBM Lotus Notes 7.0, 7.5, 8.0, and 8.5 *Microsoft Outlook 2010 coming soon Other Adobe Flash Player 9
  6. 6. Cost Starting as low as $75 per user per month, you get:  Comprehensive Sales, Service and Marketing CRM  Embedded Analytics and a Pre- Built Data Warehouse  A Built-In Virtual Call Center  Industry-Specific editions  Integration Services  A broad range of training options  24/7 Customer Care  Consulting Services packages  And more!
  7. 7. Ease of Use  You won’t have to worry about learning new development environments  Work from Any Location  Maximize productivity with fewer clicks: Mobile  Eliminate the time wasters  Continually Improve Service Effectiveness  Resolve Service Requests Quickly and Completely  Forecast More Accurately and Make More Informed Decisions
  8. 8. CRM solutions are one of the few investments that your business can justify in this economy. Because to steer your company through these turbulent times, it's more important than ever to be on top of every lead, every opportunity, and every customer interaction. What you can’t afford is a big up-front software investment that's expensive to install and maintain. With Salesforce CRM solutions and our cloud-computing model, you can mind your customers and your budget at the same time. Our business CRM products include applications for critical areas of your business like sales and customer service. There’s no need to seek individual CRM solutions for sales force automation, customer service, partner management, marketing and campaign management, etc.’s CRM solutions provide everything in one neat package.
  9. 9. Business Functions  Accounts and contacts  Marketing and leads  Approvals and workflow  Email and productivity  Call center  Customer portal  Integration: social networks  Knowledge  Email  Chat
  10. 10. Business Platforms
  11. 11. Cost
  12. 12. Ease of Use  Users won’t adopt CRM apps that are hard to use and that aren’t relevant to their jobs. When you can easily customize the user interface, widespread adoption usually follows. With, you can customize the UI for any type of user: a sales manager, marketing executive, customer service agent, or anyone in your business. And we’re talking Deep customization—down to the pixel level.  What if sharing information with partners was as easy as it is to share on LinkedIn or Facebook? It is with Salesforce to Salesforce. Click, connect, and share any CRM information—such as leads, deal registration, or cases—with any of your partners that also use Salesforce, all in real time.
  13. 13. Questions Which vendor would you choose? We would choose as our vendor. Why? Its more cost efficient and would suit our needs better since we are not a large corporation. Plus we would not have to worry about hardware since they deal with software-as-a-service (SaaS) based CRM. Would you use the same vendor for a small company and a large company? No we would not for a small business we would use Salesforce since they have more ease of use, and are less costly in the end and will focus on what a smaller company needs to grow to become larger. For a Large business we would say Oracle because they will be able to afford it and will need things like hardware and software to accommodate what their business has. Oracle also has a large variety of things to choose from that will help the larger company run more efficiently and effectively.
  14. 14. Sources   Got definition of CRM from here   Explored the links from this homepage   Explored the tabs and links from this homepage