CABIN SERVICE and SAFETY PROCEDURES<br />
3 STEPS<br />PRE FLIGHT<br />INFLIGHT SERVICE AND SAFETY<br />LANDING<br />
PRE FLIGHT<br />GET ORGANIZED!!!!!<br /><ul><li>Know your cabin
Know aircraft equipment and its limitations
Know your own limits on passenger behavior
Be aware of regulatory requirements
Establish passenger and crew safety</li></li></ul><li>CABIN EQUIPMENT AND OPERATION<br />
CREW AND AC LIMITATIONS<br /><ul><li>Crew duty
Flight time
Flight destination
Passenger passport information if needed
Service and maintenance announcements
PART 135 or 91
PIC announcements</li></li></ul><li>PASSENGER BEHAVIOR<br />
PASSESNGER AND CREW SAFETY<br /><ul><li>Safety briefing card
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Cabin Safety and Service Procedures

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This is a presentation I put together to illustrate the policies and procedures one should complete in order to make a successful flight from a cabin perspective.

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  • Id like to take the topic of the role of a purser and briefly break down the procedures and responsibilities in the cabin related to customer service and safety.
  • It can be broken down in to 3 phases
  • Preflight. This is the time where it is important to get organized and get all your ducks in a row, so to speak. Check your emergency and safety equipment for proper operation, and expiration dates. Possibly prepare a menu, obtain a trip sheet to get trips details. Complete a cabin asset checklist.
  • Know your cabin.
  • Cabin Safety and Service Procedures

    1. 1. CABIN SERVICE and SAFETY PROCEDURES<br />
    2. 2. 3 STEPS<br />PRE FLIGHT<br />INFLIGHT SERVICE AND SAFETY<br />LANDING<br />
    3. 3. PRE FLIGHT<br />GET ORGANIZED!!!!!<br /><ul><li>Know your cabin
    4. 4. Know aircraft equipment and its limitations
    5. 5. Know your own limits on passenger behavior
    6. 6. Be aware of regulatory requirements
    7. 7. Establish passenger and crew safety</li></li></ul><li>CABIN EQUIPMENT AND OPERATION<br />
    8. 8. CREW AND AC LIMITATIONS<br /><ul><li>Crew duty
    9. 9. Flight time
    10. 10. Flight destination
    11. 11. Passenger passport information if needed
    12. 12. Service and maintenance announcements
    13. 13. PART 135 or 91
    14. 14. PIC announcements</li></li></ul><li>PASSENGER BEHAVIOR<br />
    15. 15. PASSESNGER AND CREW SAFETY<br /><ul><li>Safety briefing card
    16. 16. Check and secure safety and emergency equipment
    17. 17. Secure cabin
    18. 18. Observe sterile cockpit
    19. 19. Communicate with your crew</li></ul>IF YOU HAVE ANY QUESTIONS ASK PIC!!<br />
    20. 20. IN FLIGHT<br /><ul><li>Passenger comfort and service
    21. 21. Review travel information
    22. 22. Maintain regular contact with cockpit
    23. 23. General passenger handling and safety</li></li></ul><li>CABIN SERVICES<br /><ul><li>Distribute menu
    24. 24. Dining services
    25. 25. Offer music, movies, or reading material
    26. 26. Pillows, blankets, and eye masks if overnight flight
    27. 27. Hot towel service</li></li></ul><li>Customer Service Excellence Corporate Flight Attendants<br /><ul><li>Precision in table setting
    28. 28. Professional table setting for 2-4 passengers
    29. 29. Serving luxury food items
    30. 30. Performing under pressure
    31. 31. The art of hospitality
    32. 32. Details make the Difference
    33. 33. Service Protocol
    34. 34. Silver Service</li></li></ul><li>Wine & beverage knowledge for Corporate Flight Attendants<br /><ul><li>Matching food and wine
    35. 35. Wine at 30,000 feet
    36. 36. The impact of cold and heat on wine
    37. 37. Introduction to Champagne, Burgundy and Bordeaux
    38. 38. Correct opening of Champagne and wines
    39. 39. Preparing tea and its considerations
    40. 40. Introduction to premium spirits
    41. 41. Preparation of classic and modern cocktails</li></li></ul><li>PASSENGER HANDLING<br />
    42. 42. LANDING<br /><ul><li>make sure cabin is secure
    43. 43. Notify PIC
    44. 44. Assist passengers
    45. 45. Crew briefing of flight</li></li></ul><li>LANDING AND FBO ARRIVAL<br />
    46. 46. CONCLUSION and Q & A<br />
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