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    2n netstar user_manual_en_3_0_0 2n netstar user_manual_en_3_0_0 Document Transcript

    • ® 2N NetStar Private Branch ExchangeUser ManualManual version 3.0.0Firmware version 3.0.0 www.2n.cz
    • The 2N TELEKOMUNIKACE joint-stock company is a Czech manufacturer and supplier oftelecommunications equipment.The product family developed by 2N TELEKOMUNIKACE a.s. includes GSM gateways,private branch exchanges (PBX), and door and lift communicators. 2N TELEKOMUNIKACEa.s. has been ranked among the Czech top companies for years and represented asymbol of stability and prosperity on the telecommunications market for almost twodecades. At present, we export our products into over 120 countries worldwide and haveexclusive distributors on all continents.2N® is a registered trademark of 2N TELEKOMUNIKACE a.s.. Any product and/or othernames mentioned herein are registered trademarks and/or trademarks or brandsprotected by law.2N TELEKOMUNIKACE administers the FAQ database to help you quickly find informationand to answer your questions about 2N products and services. On faq.2n.cz you can findinformation regarding products adjustment and instructions for optimum use andprocedures “What to do if...”.Declaration of Conformity2N TELEKOMUNIKACE hereby declares that the 2N® SIM Star product complies with allbasic requirements and other relevant provisions of the 1999/5/EC directive. For the fullwording of the Declaration of Conformity see the CD-ROM enclosed and at www.2n.cz.The 2N TELEKOMUNIKACE company is the holder of the ISO 9001:2000 certificate. Alldevelopment, production and distribution processes of the company are managed by thisstandard and guarantee a high quality, technical level and professional aspect of all ourproducts.
    • Table of Content1. Product Overview ............................................................. 5 1.1 Product Overview....................................................................................................... 6 1.2 Upgrade and Innovations .......................................................................................... 7 1.3 Terms and Symbols Used.......................................................................................... 82. Incoming and Outgoing Calls .......................................... 9 2.1 Incoming Calls ........................................................................................................... 9 2.2 Outgoing Calls ......................................................................................................... 11 2.3 Functions Available during Calls ............................................................................ 143. Connection Services ...................................................... 15 3.1 Call Transfer ............................................................................................................. 16 3.2 Call Parking .............................................................................................................. 18 3.3 Ringing Take-Over ................................................................................................... 19 3.4 Conference Services................................................................................................ 21 3.5 Call Forwarding ........................................................................................................ 244. Secured Services........................................................... 29 4.1 Station Activation..................................................................................................... 30 4.2 Login to Port ............................................................................................................ 31 4.3 Bundle Login ............................................................................................................ 33 4.4 PIN Setting................................................................................................................ 35 4.5 Private Calls ............................................................................................................. 365. Time Related Services ................................................... 39 5.1 TIME and DATE Setting ........................................................................................... 40 5.2 Alarm Clock .............................................................................................................. 41 5.3 Time Conditions ....................................................................................................... 436. Mobility Extension .......................................................... 45 6.1 Incoming Calls ......................................................................................................... 46 6.2 Outgoing Calls ......................................................................................................... 47 6.3 Call Transfer ............................................................................................................. 48
    • 7. VoiceMail......................................................................... 50 7.1 VoiceMail Welcome Note ......................................................................................... 51 7.2 Forwarding to VoiceMail .......................................................................................... 528. Profiles ............................................................................ 54 8.1 Profile Activation ..................................................................................................... 55 8.2 Profile Presentation Text Setting ............................................................................ 569. Other Services ................................................................ 57 9.1 Recording Own Messages ....................................................................................... 5810. SMS Operated Services ................................................. 59 10.1 SMS Operated Services ........................................................................................... 6011. Table of Services ............................................................ 61 11.1 Table of Services ..................................................................................................... 62
    • 1 1. Product OverviewIn this section the 2N® NetStar product is introduced.Here is what you can find in this section: n Product Overview n Upgrade and Innovations n Terms and Symbols Used 5
    • Product Overview 1.11.1 Product Overview 2N® NetStar represents a new generation of PBXs supporting the VoIP technology. It integrates standard PBX and VoIP softswitch services. A number of devices can be used such as analogue telephone lines, ISDN BRI, ISDN PRI and VoIP interfaces. Network properties are not separated but integrated into a compact system. The system call capacity corresponds to the needs of large companies and providers. The inter-network transfer is governed by the dynamic Least Cost Router (LCR), which selects the cheapest and best route for a call. Thanks to the well-designed LCR features where every subscriber or port can have a routing table of its own, there is no problem to create a virtual PBX or simply create restrictions for certain subscriber groups or individuals. The capabilities of the subscriber terminals and communication are independent of the communications technology used. All extensions, from analogue phones to web terminals, can use a web Assistant for a simple user service configuration. 2N® NetStar Assistant combines web interfaces with voice instructions and wizards. It is equally easy to operate the key system phones using a context menu. It is possible to define all phone settings by means of the profiles, which can be easily created by the user or system administrator through a wizard. 6
    • Upgrade and Innovations 1.21.2 Upgrade and Innovations The manufacturer reserves the right to modify the product in order to improve its qualities. In response to the customers’ requirements, the manufacturer constantly improves the software contained in the product (firmware). For the latest 2N® NetStar firmware version and the User Manual refer to the 2N web sites. Manual Description Version 3.0.0 n The manual corresponds to 2N® NetStar FW version 3.0.0. 7
    • Terms and Symbols Used 1.31.3 Terms and Symbols Used Symbols Used in Manual Accident hazard n Always abide by this information to prevent personal accident. Warning n Always abide by this information to prevent damage to the device. Caution n Important information. Disobedience may result in a malfunction. Tip n Useful information for easy and quick use and programming. Note n Routines and advice for efficient use of the device. Future Functions The grey-marked text in this document designates the functions that are under preparation or development at present. 8
    • Terms and Symbols Used 1.32 2. Incoming and Outgoing CallsThis section describes the main call establishing and processing principles provided bythe 2N® NetStar PBX.Here is what you can find in this section: n Incoming Calls n Outgoing Calls n Functions Available during CallsIncoming CallsWhenever a call is coming from a public/GSM/IP/private network and/or from internalsubscribers, your phone starts ringing. 9
    • Terms and Symbols Used 1.3Receiving Calls n To receive a call, just pick up the handset. n If your phone is equipped with a HandsFree button, push the button and start talking without lifting the handset. Before using the HandsFree function, make sure that your phone is equipped with a microphone and a loudspeaker. n If your phone is equipped with a headset, push the HandsFree button to receive the call. If the HandsFree button is not used for controlling the headset, follow the manufacturers instructions. n To receive a VoIP call using your phone, follow the above listed steps. If you are using a software phone (e.g. a SJ-phone), then follow the particular software control instructions.Rejecting Calls If you do not want to speak to the caller, you can use the call rejecting service. The caller hears the busy tone. In case more stations than one are ringing (when the call is routed to the user and all the user stations are ringing), the caller hears the ringing tone until you reject the call for the last user station. You can reject a call using the ISDN phones, 2N® StarPoint phones and some software phones for VoIP communication, or on an external GSM station. n For an ISDN phone, use the ESC or another button for this purpose. n For a 2N® StarPoint phone, use an Escape-programmed button. If you have not programmed a button for this function, push the Forward button once or the Back button twice and then press the confirmation button to reject the incoming call. n Most software phones used for VoIP communication have a Decline button, which is also used for rejecting calls.Ignoring Calls You can also ignore an incoming call, letting it ring until another user answers it (in the case of routing to multiple user stations), or the calling party or the PBX terminates it (after a 180s default timeout in the latter case).Rejecting All Incoming Calls (DnD) You can assign the Do Not Disturb function to a 2N® StarPoint phone button to reject all incoming calls. Outgoing calls are not affected by this function. The LED next to the button indicates whether or not the function is enabled. 10
    • Outgoing Calls 2.12.1 Outgoing Calls To call a subscriber in a public/GSM/IP/private network, dial the subscriber number on your phone. Call Set-Up Options n Lift the handset and dial the subscriber number. n Press the HandsFree button and dial the subscriber number. n Dial the required number and lift the handset or press the HandsFree button (using this option you can correct a wrongly dialled number). n If your phone is equipped with a headset, then all of the three above listed options are available to you. Most probably you dial the number and then press the HandsFree button to activate the headset. If the HandsFree button is not used for controlling the headset, follow the manufacturers instructions. n If you are using a software phone (e.g. SJ-phone), then follow the relevant software control instructions. Mostly the number is entered from the numeric keypad or directly by pressing the software phone’s virtual buttons with the mouse. Calling Internal Subscriber n Dial the number of the internal (PBX) subscriber using one of the options described above. n For a 2N® StarPoint phone, you can use the internal phone directory function and search the number according to the subscriber name. Calling External Subscriber n Dial the number of the external subscriber using one of the options described above. n To access a public or private network it is mostly necessary to dial a network access code before dialling the subscriber number, typically ‘0’. To make a call over the VoIP dial ‘9’ in most cases. Your service organisation will inform you which access types are available to you. n You can also use any of the options described below to call an internal/external subscriber (Speed Dialling, Hotline, Redial, Log Dialling, Direct Access). To use some of the options ask your service organisation for settings. 11
    • Outgoing Calls 2.1Speed Dialling Speed dialling is a simplified, mostly single-button dialling of a 2N® NetStar station, user or group. Speed dialling must be set by the administrator.Hotline Hotline is the destination that is automatically dialled after handset lifting or HandsFree activation and dialling timeout expiry. The destination can be another station, user, group, public network subscriber, or the ringing table.Redial The Redial service (the R button on most phones) enables you to redial the last called number regardless of whether or not the call has been set up successfully. With the 2N® StarPoint phones, the last called number is the last successfully routed one (the call was answered or the called station was alerted). Note n Certain types of analogue and ISDN phones have their own database of missed and received calls. These calls are governed directly by the logic of these phones.Log Dialling Log dialling means dialling the numbers recorded in the AOC database. The list of calls (log) includes three types of calls - Missed, Received and Outgoing. The service is available for: n 2N® StarPoint phone users; n Other 2N® NetStar Assistant phone users; n Software applications such as the CTI phone or CRM system. Note n Certain types of analogue and ISDN phones have their own database of missed and received calls. These calls are governed directly by the logic of these phones.Direct Access Direct access means dialling an external network number by circumventing the LCR rules. This can be done by direct access to a bundle or a specific port. Direct access can, for instance, be used for calling private destinations or cross-connections. Most often, however, it is used for port access to a port for service purposes (line function check). This option must be set by the PBX administrator and, typically, it uses a double digit access code. 12
    • Outgoing Calls 2.1Fast Intercom Do you need to quickly convey information to your colleagues, assistants or supervisors? The Fast Intercom will call them, inform them of an incoming call and answer the call itself. All you have to do is speak. The service is only available on 2N® StarPoint phones. To set the Intercom buttons use 2N® NetStar Assistant (see the 2N® NetStar Assistant manual). n Push and hold the Intercom button on your 2N® StarPoint phone. The called station (2N® StarPoint) gives a short ring and is automatically answered. You can start talking. To terminate the call just release the Intercom button. You can have more Intercom buttons for various destinations. n If the called station is a phone other than 2N® StarPoint, the call rings until the user answers it.Calling Line Identification Restriction (CLIR) The purpose of the Calling Line Identification Restriction (CLIR) function is to hide the caller’s Id. The service is active for a selected PBX station until disabled. The enabled status can be indicated upon any handset pick-up replacing the dialtone. Caution n This function must be supported by your mobile provider or public telephone network operator. Otherwise, the call will be disconnected. Enable CLIR *43 Disable CLIR #43 Example: Suppose you need to hide your identification. Pick up the handset and dial *43. The CLIR activation is announced by a voice message and the call is terminated. The CLIR function is now enabled for all the subsequent outgoing calls from this station. Tip n If you use the CLIR function frequently and are equipped with a 2N® StarPoint key system phone, assign this function to any of its buttons. You will be informed of the active status by a shining LED. 13
    • Functions Available during Calls 2.22.2 Functions Available during Calls Temporary Call Hold To put a call on hold temporarily (while talking to a colleague, searching data on your PC, etc.), push the FLASH button on your phone and do not hang up. The call is held by the PBX, the caller hears music and you can arrange for what you need. To take the call off hold, push the FLASH button again (see the subsection below). You can also use the HOLD button on your phone. In this case, the call hold is governed by the phones logic and you usually cannot hang up. To return repress the HOLD button. Multiple Call Hold Do you have one call on hold and need to put your current call on hold too to call another subscriber? Then put multiple calls on hold, switching the call slots using the FLASH button. By default, three call slots are available to each station. Basically, it means that you can make up to three calls at the same time using one phone. However, the case is not a conference call, but two calls on hold and one active call. Tip n For 2N® StarPoint phones, you can assign the call slots to the phone buttons using the 2N® NetStar Assistant application. Example: Suppose you are speaking to a user and want to speak to another. Push the FLASH button to put the active call on hold. You get into the second call slot and can dial another number. Dial the subscriber number, the subscriber answers the call and you can start talking. To return to the first call, push the FLASH button twice. By pressing the button once you put the second call on hold and proceed to the third call slot for further dialling. By pressing FLASH again you return to the first call on hold. Tip n There may be more call slots than one per station. Ask your PBX administrator for settings. Turning Off Microphone – MUTE The MUTE function that is provided by most phones. Push the appropriate button (often labelled with a crossed microphone symbol or MUTE sign) to turn off the microphone and the opposite party cannot hear you whilst you can hear them. 14
    • Functions Available during Calls 2.23 3. Connection ServicesThis section describes the connection services of the 2N® NetStar PBX.Here is what you can find in this section: n Call n Call Parking n Ringing Take-Over n Conference Services n Call Forwarding 15
    • Call Transfer 3.13.1 Call Transfer Are you talking with a subscriber and do you want to transfer the call to another subscriber? Then you can do so in one of the following ways. In all the cases it does not matter who initiated the original call (the caller or the person called). Call Transfer with Hang-Up Push FLASH during the call and dial the subscriber number. The other party hears music (or a predefined voice message) while waiting for connection. If you hear the ringing tone after dialling, you can hang up. This transfers the call to the selected subscriber and the caller hears the ringing tone instead of music. If you hear the busy tone after dialling, the call cannot be transferred as the selected subscriber is busy (or the PBX has rejected the call for other reasons). You can return to the caller by pressing FLASH on your phone and complete the call. Or, you can transfer the call to another subscriber, put the call on hold by pressing the HOLD button, or park it (Call Parking, chapter 3.2). Dial: F nn where F is FLASH and nn is the number of the subscriber you want to transfer the call to. Note n Unless answered by the other subscriber within a timeout, the call returns to the transfer-initiating user and alerts his or her station. Call Transfer without Hang-Up Push FLASH during the call and dial the subscriber number. The other party hears music (or a predefined voice message) while waiting for connection. If you hear the ringing tone after dialling, wait until the called subscriber answers and then either hang up to transfer the call, or push the FLASH button on your phone to return to the original call (the second call is thus put on hold and the subscriber hears music or a voice message). If you hear the busy tone after dialling, you cannot transfer the call as the selected subscriber is busy. Repress the FLASH button on your phone to return to the original subscriber and complete the call. Or, transfer the call to another subscriber, push the HOLD button to put the call on hold, or park the call (Call Parking, chapter 3.2). Dial: F nn 16
    • Call Transfer 3.1 where F is FLASH and nn is the number of the subscriber you want to transfer the call to.Call Transfer to PSTN The service is similar to the above mentioned two ones. The difference is that it is necessary to dial the public/private network access code before dialling the subscriber number. You are recommended to use the call transfer mode without hang-up for this transfer option so that you can keep control of the call until it is answered by the called user. Dial: F x nn where F is FLASH, x is a public/private network access code and nn is the number of the subscriber you want to transfer the call to.Return to Transferred Call This is an extended service of the Call Transfer without Hang-Up service. You can only return to the caller if no connection with the dialled subscriber has been set up and you have not hung up. Push the FLASH button (thus terminating the other subscriber’s alerting) for return. When the transferee has already answered the call, the Call Swapping service is used.Call Swapping To swap multiple calls associated with your phone, use the FLASH button. Inactive subscribers always hear music. Note n This function depends on the count of call slots per station. For details refer to Subs. 2.2 - Multiple Call Hold. 17
    • Call Parking 3.23.2 Call Parking Call parking means setting aside a call for a rather long time for later unparking by any user. With a call parked, you can use your station without limitations for both incoming and outgoing calls. Call Parking on Central Parking Place Do you want to park your current call on any of the 10 parking places for later unparking by you or any other user? Then dial the following: F*42n where F is FLASH and n is the number of the parking place where you want to park the call. If the PBX ignores your dialling, you are delivered an error message informing you that either the parking place is full or you have entered a value outside the 0-9 range. Try to park your call on another parking place or any time later. If you succeed in parking the call, the call is terminated on your side and you can use your phone without limitations. The caller is played music or a predefined voice message. If the caller hangs up, the call is released from the parking place and cannot be recovered. If you fail to unpark your call within a timeout (180s by default), your phone starts ringing to remind you of your parked call. Note n Your PBX administrator may modify the parking time. Call Unparking To unpark a call parked by you or other users, you have to know the number of its parking place. To unpark a call dial: #42n where n is the number of the parking place from which you want to unpark the call. Example: Suppose you want to unpark a call from parking place 5, where a colleague of yours has parked it. Lift the handset and dial the service access code #42. You are asked to enter the number of the required parking place. Enter 5. Now you are automatically connected to the call waiting on parking place 5. 18
    • Ringing Take-Over 3.33.3 Ringing Take-Over Do you need to take over a call from a busy or absent colleague just by lifting your handset and dialling a service? Make your PBX administrator set the Ringing Take- Over service. Call Take-Over from Own Group You take over unanswered calls from the group to which your station belongs according to their arrival order. You always take over the station that was the first to ring (FIFO). Contact your PBX administrator for your group specification and setting modifications as necessary. *# Example: Suppose you want to take over a call coming to a station that belongs to your ring group. Lift the handset and dial *#. You are automatically connected to the caller and the original station stops ringing. If more calls than one are alerting your ring group stations you always take over the first incoming call. Call Take-Over from Selected Station If you know the number of the ringing station, you can take over its call without bothering about which call was the first to ring. In this way you can even take over the calls that come to the stations that do not belong to your group. **nn# where n is the number of the station you want to take over the call from. Example: Suppose you want to take over a call coming to station 101 without knowing whether or not the station belongs to your ring group. Lift the handset and dial **. The PBX invites you to enter the number of the station to be taken over. Enter 101 and press # for confirmation. You are automatically connected to the caller and station 101 stops ringing. Call Take-Over from Selected Group This service helps you take over a call from a group irrespective of whether or not you are a member of the group. You always take over the first ringing call in this group. To take over a call you must know the number of the group concerned. Contact your PBX administrator for the group numbers and setting modifications as necessary. Dial: 19
    • Ringing Take-Over 3.3 #*nn#where n is the number of the group you want to take over the call from.Example: Suppose you want to take a call coming to a station that belongs to group17. Lift the handset and dial #*. The PBX invites you to enter the group number. Type17 and press # for confirmation. You are automatically connected to the caller and theoriginal station stops ringing. If more calls than one are coming to the station, youalways take over the first one. 20
    • Conference Services 3.43.4 Conference Services Do you need to communicate with multiple colleagues or trading partners at the same time? 2N® NetStar offers you a conference calling option. The advantage is that all conference participants can hear one another as opposed to Call Swapping. In addition to standard conference calls, 2N® NetStar supports conference rooms too. Note n You can establish a conference call with up to 62 subscribers as programmed! For details contact your PBX administrator. Joining in Call Are you calling a colleague of yours via the 2N® NetStar PBX to settle an urgent matter and he or she is busy now? In that case use the Joining in Call service to settle the matter in time. Using this service you can join in a current call or conference and become a full-fledged participant. You can talk to your colleague and/or his or her call partner. Dial: *9#nn# where nn is the number of the station on which you want to join in the conversation. Example: Suppose you are dialling your colleagues number 123456 via 2N® NetStar and get the busy tone. Hang up and after lifting the handset and getting the dial tone again enter the service access code *9#. The PBX invites you to enter the number of the station you want to join in. Type 123456 and press # for dialling end confirmation. If the dialling is correct, several short tones (or a voice message) are played to the participants and you can start communicating. Conference Call Do you need to talk to multiple colleagues at the same time? Set up a conference call. To do this, dial the service access code and the selected conference participants. The selected stations will be called by the PBX and join in the conference as soon as they answer the call. The conference will continue until the last-but-one subscriber hangs up. Dial: *1#S1*…Sn# where S1 to Sn (n=2,3,..., 62) are the numbers of the stations you want to call together within a conference call. 21
    • Conference Services 3.4 Example: Suppose you want to set up a conference between stations 101, 102 and 103 from station 100. Dial the service access number and the following message will be played: “Enter the conference participants separated with an asterisk.” Enter the selected station numbers one-by-one and separate them with an asterisk. After entering the last station, press the # symbol (i.e. 101*102*103#). Do not hang up. All the stations start ringing. Having answered the call, the subscribers become participants to the conference and you, as the initiator, can quit the conference or actively participate in it as a full-fledged member. Note n All successful connections are billed to the station that initiated the conference. n If other stations join in the current conference using the Joining in Call service, the call is billed to the incoming stations.Adding to Conference The Add to Conference service is used for either connecting three subscribers into a conference or adding another subscriber to a currently active conference call. Dial: *0# Note n Conference calls are subject to licence. Set Up Conference Are you talking with a colleague, having put another call on hold, and want to join the three calls together within a conference? No problem. Just put the other call on hold too and use the Add to Conference service. Example 1: Suppose you are talking to a colleague and have put an earlier call on hold (the held subscriber hears the Music on Hold). To joint all the call together in a conference, push FLASH to put the two calls on hold (the subscribers hear the Music on Hold) and get the PBX tone again. Dial *0#. Now all the three subscribers are participants of a conference call. Add to Conference Are you a conference call participant and do you want to invite another colleague for advice? Just put the call on hold, call the selected colleague, put the selected colleague’s call on hold too and use the Add to Conference service. Example: Suppose you have set up a conference call and want colleague 1006 to take part in it too. Push FLASH to get the PBX dialtone while the other participants can talk on. Dial your colleague’s number, i.e. 1006. The colleague answers the call. Repress 22
    • Conference Services 3.4 FLASH and put the colleague’s call on hold. After you hear the dialtone again, dial *0#. Now all of you are taking part in the conference.Conference Room The conference room can be used for variable purposes. It helps a duly authorised subscriber call a conference or subscribers join in the conference progressively. The conference room is active within a certain time interval and can be made accessible to selected users only. Dial: *2#nn# where nn is the conference room access code. Note n Conference rooms are always subject to licence. Call Together Conference Room Subscribers Do you need to call together selected subscribers to become participants in a conference call? Call the conference room and the subscribers will be called together automatically by the PBX. Example: Suppose you are calling together selected subscribers for a conference call. Dial the Call Conference Room service, enter the conference room access code and press # for confirmation (e.g. *2#1234#). If you are assigned the Dial others right, the other selected stations and destinations are dialled subsequently. Progressive Subscriber Join-In Do you want to set up a conference call with a rather high number of trade partners without requiring their presence at a given time? Send them the conference room access code and the conference call time to access the conference room progressively according to their time availability. Example: Suppose you want to join in a conference call held in conference room 123. Lift the handset and dial *2#. When invited so, enter the access code 123 and press # for confirmation. Now you are in the conference room. If you are the first (or last) conference participant, you are played music. Whenever another subscriber joins in, you will be connected automatically. Note n For details refer to the PBX configuration program manual. n The users can select basic conference room settings via the 2N® NetStar Assistant application. 23
    • Call Forwarding 3.53.5 Call Forwarding Do you need to be available for incoming calls or want your colleague or assistant to answer your calls while you are away? Then use the Call Forwarding service. After activation, calls are forwarded to the selected destination (station, user, group, etc.). Incoming calls will alert the selected phone instead of your phone. The calling subscriber will hear the standard ringing tone. The call forwarding costs are split between station A and the station that has forwarded the call (station B). Station A pays for the call between stations A and B while station B pays for the call between stations B and C. If the call between B and C is free (e.g. stations B and C are internal 2N® NetStar stations), call forwarding is free of charge. 2N® NetStar enables you to set several types of forwarding services differing in the first number of the service access code. n Services beginning with ‘1’ relate to user forwarding. n Services beginning with ‘2’ relate to station forwarding. n Services beginning with ‘3’ relate to VoiceMail forwarding as described in detail in the VoiceMail section. Unconditional User Forwarding By enabling this service you forward all incoming calls unconditionally to the destination of your choice (Call Forwarding Unconditional, CFU). An incoming call will alert your assistant’s phone, if you have chosen this option for example, instead of your phone. The calling subscriber will hear the standard ringing tone. Enable CFU *11nn# where nn is the number you want to forward the call to. Disable CFU #11 Example: Suppose you want to forward all of your incoming calls to number 555. Lift the handset and enter the service access code *11. You will be asked to enter the number for immediate forwarding. Enter 555 and press # for confirmation. You will be informed that the immediate forwarding has been set. User Forwarding on Busy By activating the service you forward a call to a destination of your choice (station, user, group, etc.) whenever your station is busy (you are talking to someone else) or 24
    • Call Forwarding 3.5 unavailable for whatever reason (station defect, etc.). The calling subscriber is not queued but forwarded immediately to the selected destination. The caller hears the standard ringing tone. Enable CFEC *12nn# Disable CFEC #12 where nn is the number you want to forward the call to. Example: Suppose you want to forward all of your incoming calls that cannot be answered due to the user not being available to number 666. Lift the handset and enter the service access code *12. You will be asked to enter the number for call forwarding on busy. Enter 666 and press # for confirmation. You will be informed that the call forwarding has been set. Note n CFEC means Call Forwarding on Error Cause. The call is forwarded not only due to a busy status but also in the event of error causes.User Forwarding on No Answer By activating the service (Call Forwarding on No Answer, CFNA), you forward a call to a destination of your choice (station, user, group, etc.) when you fail to answer the call within a preset timeout (30s by default). Your phone will be ringing for the defined time interval and then will be forwarded. The calling subscriber will hear the standard ringing tone. The time period can be set by your PBX administrator. Enable CFNA *13nn# where nn is the number you want to forward the call to. Disable CFNA #13 Example: Suppose you want to forward all of your incoming calls that are not answered within the defined CFNA timeout to number 777. Lift the handset and enter 25
    • Call Forwarding 3.5 the service access code *13. You will be asked to enter the number for CFNA. Enter 777 and press # for confirmation. You will be informed that the call forwarding has been set.Unconditional Station Forwarding By activating this service you forward all of your station’s incoming calls unconditionally to a destination of your choice. An incoming call will alert your assistant’s phone, if you have chosen this option for example, instead of your phone. The calling subscriber will hear the standard ringing tone. Enable service *21nn# where nn is the number you want to forward the call to. Disable service #21 Example: Suppose you want to forward all of your incoming calls to number 555. Lift the handset and enter the service access code. You will be asked to enter the number for immediate forwarding. Enter 555 and press # for confirmation. You will be informed that the call forwarding has been set.Station Forwarding on Busy By activating the service you forward a call to a destination of your choice (station, user, group, etc.) when you fail to answer the call within a preset timeout (30s by default). Your phone will be ringing for the defined time and then will be forwarded. The calling subscriber will hear the standard ringing tone. The time period can be set by your PBX administrator. Enable service *22nn# where nn is the number you want to forward the call to. Disable service #22 26
    • Call Forwarding 3.5 Example: Suppose you want to forward all of your incoming calls that cannot be answered due to the user not being available to number 666. Lift the handset and enter the service access code. You will be asked to enter the number for Call Forwarding on Busy. Enter 666 and press # for confirmation. You will be informed that the call forwarding has been set.Station Forwarding on No Answer By activating this service you forward a call to a destination of your choice (station, user, group, etc.) when you fail to answer the call within a pre-set timeout (30s by default). Your phone will be ringing for this time period and then will be forwarded. The caller will hear the standard calling tone. The time period can be set by your PBX administrator. Enable service *23nn# where nn is the number you want to forward the call to. Disable service #23 Example: Suppose you want to forward all of your incoming calls that you have failed to answer in the defined time period to number 777. Lift the handset and enter the service access code*23. You will be asked to enter the number for CFNA. Enter 777 and press # for confirmation. You will be informed that the call forwarding has been set.User Forwarding to PSTN / PN By activating this service you forward a call to a selected destination in the public (PSTN) or private (PN) network. The forwarding procedures are the same for the busy and no answer causes. The destination is a PSTN/PN number including the access code. Enable services CFU *11xnn# CFEC *12xnn# 27
    • Call Forwarding 3.5 CFNA *13xnn# where x is the PSTN/PN access code and nn is the number you want to forward the call to.Cancelling All User Forwarding The service cancels all active forwarding settings for the user that is assigned to the service-calling station. It does not apply to the station forwarding settings. #10Cancelling All Station Forwarding The service cancels all active forwarding settings for the service-calling station. It does not apply to the user forwarding settings. #20Cancelling All Station and User Forwarding The service cancels all active forwarding settings for the user using the service-calling station and also all forwarding settings for this station. ##0 Note n The service does not cancel the VoiceMail forwarding settings. To cancel VoiceMail forwarding, dial #30 as described in the VoiceMail section. 28
    • 4 4. Secured ServicesThis section describes the PIN-secured services of the 2N® NetStar PBX.Here is what you can find in this section: n Station Activation n Login n Bundle Login n PIN Setting n Private Calls 29
    • Station Activation 4.14.1 Station Activation This service allows the user to deactivate one of the user stations to remove it out of routing. With this service on, the user is not allowed to make outgoing calls to a public (PSTN) or private network (PN) via 2N® NetStar PBX. The station is not alerted by an incoming call to the user. The subscriber calling to this station hears the busy tone. To enable/disable the service use the 2N® NetStar Assistant application (see the manual) or the administrator tool. 30
    • Login to Port 4.24.2 Login to Port The service helps a user log in/log out a station to/from a selected port. The service can be useful in plants where the users worksite is not stable. It can also be used in hotels where it helps operate a phone station in the guest’s room. Station Login to Port After implementing the service, the required station logs in to the port to which the service-requesting phone is physically connected. After login, the station owns the port (main station), which means that the settings of the logged-in station are transferred to the port. Multiple stations can be logged in to a port. The last logged-in station is used for outgoing identification. All of the logged-in stations are available for incoming calls. If a station has logged in somewhere else, it automatically logs out from the original port. Login *66nn#PIN where nn is the number of the logged-out station and PIN is the user´s Personal Identification Number. Example: Suppose you want to log in station 101 to a port. Lift the handset of the station that is physically connected to the port to which you wish to log in station 101. Dial the service access code *66. You will be asked to enter the number of the station to log in. Enter 101, press # for confirmation and, after being so requested, enter your PIN. Station Login to Port as Guest After implementing the service, the required station logs in to the port to which the service-requesting phone is physically connected. After login, the station is a guest on the port to which it has logged in. Multiple stations can be logged in to a port. The last station logged-in as the main station (service *66) is used for outgoing identification. All of the logged-in stations are available for incoming calls. If a station has logged in somewhere else, it automatically logs out from the original port. Login *67nn#PIN 31
    • Login to Port 4.2 where nn is the number of the logged-out station and PIN is the user´s Personal Identification Number. Example: Suppose you want to log in station 101 to a port. Lift the handset of the station that is physically connected to the port to which you wish to log in station 101. Dial the service access code *67. You will be asked to enter the number of the station to log in. Enter 101, press # for confirmation and, after being so requested, enter your PIN.Station Logout from Port After implementing the service, the required station logs out from the port to which the service-requesting phone is physically connected. The station can be re-logged in any time to any port. This service logs out both the main and guest stations. Logout #66nn#PIN where nn is the number of the logged-out station and PIN is the user´s Personal Identification Number. Example: Suppose you want to log out station 101 from a port. Lift the handset of the station that is physically connected to the port from which you wish to log out station 101. Dial the service access code *66. You will be asked to enter the number of the station to log out. Enter 101, press # for confirmation and, after being so requested, enter your PIN. 32
    • Bundle Login 4.34.3 Bundle Login A bundle is one of the many routing objects of the 2N® NetStar PBX. Basically, it is represented by two or more routing objects to which incoming calls are routed either linearly or cyclically. With the linear strategy, calling to the first item in the bundle is always carried out first. With the cyclical strategy, calls are routed to the object which comes directly after the object routed in the previous step. You can also set for a bundle whether it should respond to a busy routing object and a busy status. All bundle settings are carried out by your PBX administrator. However, every user has the opportunity to log in to any bundle in the PBX (as a station or user) provided the user knows its number. Another way to log in to a bundle is enabling the appropriate profile using the 2N® NetStar Assistant application. Station Login to Bundle To log in a station to a bundle dial the service access code from the station. Having been so invited by the PBX, enter the number of the bundle to which you want to log in the station. The service is PIN-secured by default. The logout procedure is similar. Log In Station to Bundle *64nnPIN where nn is the number of the bundle to which you want to log in your station and PIN is the Personal Identification Number of the user the station is assigned to. Example: Suppose you want to log in station 1234 to bundle 88. Dial the service access code *64 and you will be asked to enter the bundle number. Dial 88 and you will be asked to enter your PIN. Enter 1234. The station will automatically log in to bundle 88. Log Out Station from Bundle #64nnPIN where nn is the number of the bundle from which you want to log out your station and PIN is the Personal Identification Number of the user the station is assigned to. Example: Suppose you want to log out station 1234 from bundle 88. Dial the service access code #64 and you will be asked to enter the bundle number. Dial 88 and you 33
    • Bundle Login 4.3 will be asked to enter your PIN. Enter 1234. The station will automatically log out from bundle 88.User Login to Bundle To log in a user to a bundle dial the service access code from the station that is assigned to the user. Having been so invited by the PBX, enter the number of the bundle to which you want to log in the station. The service is PIN-secured by default. The logout procedure is similar. Log In User to Bundle *65nnPIN where nn is the number of the bundle to which you want to log in the user and PIN is the Personal Identification Number of the user the station is assigned to. Example: Suppose you want to log in user 1234 to bundle 88. Dial the service access code *65 from the station assigned to the user and you will be asked to enter the bundle number. Dial 88 and you will be asked to enter your PIN. Enter 1234. The user will automatically log in to bundle 88. Log Out User from Bundle #65nnPIN where nn is the number of the bundle from which you want to log out the user and PIN is the Personal Identification Number of the user the station is assigned to. Example: Suppose you want to log out user 1234 from bundle 88. Dial the service access code #65 from the station assigned to the user and you will be asked to enter the bundle number. Dial 88 and you will be asked to enter your PIN. Enter 1234. The user will automatically log out from bundle 88. 34
    • PIN Setting 4.44.4 PIN Setting This service helps you set and change the PIN. The PIN can be set from any user station and is identical for all of the user stations. It is used for some of the 2N® NetStar services and has to be entered by the user if requested so by the system. If not requested, the services can be used without the PIN. The default PIN for all users is 1111. If the PIN setting procedure is successful, the PBX confirms the new PIN with a message. If not, you are notified of having entered an incorrect PIN on each step and invited to re-enter the PIN. The third erroneous attempt is followed by PIN setting termination. The PIN should consist of four digits. If shorter, push an asterisk for termination. Change PIN *70old new new Delete PIN *70 old* Set New PIN after Deletion *70 new new Example: Suppose you want to change your old PIN 1111 to a new one 9876. After lifting the handset and hearing the dialtone, enter the service access code *70. You will be asked to enter the old PIN, so enter 1111. The PBX will then ask you for the new PIN, so enter 9876. The PBX will now ask you to repeat the new PIN, so re-enter 9876. If the PIN setting procedure is successful, the PBX will confirm the new PIN setting. From now on you should only use the new PIN for secured services. Note n If you delete your PIN as described above and fail to enter a new one, you will not be able to use any of the PIN-secured services!!! 35
    • Private Calls 4.54.5 Private Calls The service enables you to label selected outgoing calls as private. Such calls are then easier to identify in the invoicing software. The service allows all users to make private calls including those users that do not have a stable station. This is primarily appreciated by the users who have a limited number of terminals in the company. The service is automatically active for one call (until hang-up). Private Call from User Station This is a service for a user with an assigned station. The service requests the PIN by default but the PIN request can be cancelled by the PBX administrator. After dialling the service and entering the PIN, you will receive a continuous dialtone from the PBX and you can dial the private number to any network using the standard routing rules of your PBX (e.g. start with ‘0’ to access the PSTN, e.g.). Dial: *71PIN where PIN is the user´s Personal Identification Number. Example: Suppose you want to call your wife at home number 555 666 777 but you do not want your company to pay for the call. After lifting the handset and getting the dialtone, enter the access code *71. You will be requested to enter your PIN. After doing so, you will get a continuous dialtone from your PBX. Now you can dial the number. Since it is a call to a private network, you will most likely be requested to dial the access code ‘0’ (or any other code) first and only then 555 666 777. Private Call from Other than User Station This is a service for a user without an assigned station or a user who needs to make a call from a colleague’s station. By default, the service requests the station number and the PIN. This can be cancelled by the PBX administrator upon request. After dialling the service and station numbers and entering the PIN, you will receive a continuous dialtone from the PBX and can dial the private number to any network using the standard routing rules of your PBX (e.g. start with ‘0’ to access the PSTN, e.g.). The station you are calling will identify your station as the one from which you dialled the service. Dial: *72nn#PIN where nn is the number of the station to be billed and PIN is the user´s Personal Identification Number. 36
    • Private Calls 4.5Example: Suppose you want to phone your wife at home number 555 666 777 fromyour colleague´s phone but you do not want your colleague to pay for the call. Afterlifting the handset and getting the dialtone enter the access code *72. You will berequested to enter the number of the station to which the call will be billed. Enter thenumber of your station, 101 e.g., and press # for confirmation. You will then beasked to enter the PIN of the user to be billed (i.e. the PIN of the user to whichstation 101 is assigned). After doing so, you will get a continuous dialtone from yourPBX. Now you can dial the number. Since it is a call to a private network, you willmost likely be requested to dial the access code ‘0’ (or any other code) first and onlythen 555 666 777. 37
    • 5 5. Time Related ServicesThis section describes the time related services of the 2N® NetStar PBX.Here is what you can find in this section: n TIME and DATE Setting n Alarm Clock n Time Conditions 39
    • TIME and DATE Setting 5.15.1 TIME and DATE Setting To set date and time, use either the 2N® NetStar administration console or the 2N®NetStar Assistant application. In either case, you have to know the login name and password of the user with administrator rights. Another possibility is to use the dedicated services. Set TIME This service helps you set the PBX time simply by using your phone. Dial: *51 hhmm where hh represents hours and mm minutes. Single-digit parameters are entered with a zero. Example: Suppose you want to change the PBX time to 8:15. After lifting the handset and hearing the dialtone, enter the service access code *51. You will be asked to enter the new time value. Enter 0815 and, after receiving the last digit and playing a message on the time change, the PBX disconnects the call. The time has been successfully set. Note n The service will not work in case time synchronisation from the NTP server is enabled in your PBX. Set DATE This service helps you set the PBX date simply by using your phone. Dial: *52 ddmmyyyy where dd represents days, mm months and yyyy years. Single-digit parameters are entered with a zero. Example: Suppose you want to change the PBX date to June 5, 2007. After lifting the handset and hearing the dialtone, enter the service access code *52. You will be asked to enter the new time value. Enter 05062007 and, after receiving the last digit and playing a message on the date change, the PBX disconnects the call. The date has been successfully set. 40
    • Alarm Clock 5.25.2 Alarm Clock There are two ways how to set the alarm clock for your phone. The default alarm ringing time is 180s. If you are talking, the alarm clock starts ringing 180s after the call end. The alarm is stopped by lifting the handset or after 4 cycles have been completed. One-Time Alarm Clock Use this service to set the unrepeated alarm clock mode for a certain time and date values. If you enter time only, the alarm clock setting is valid for the day on which the service is activated. Enable alarm clock with date *50 hhmm*DDMM# Enable alarm clock without date *50 hhmm# Disable alarm clock #50 where hh means hours, mm minutes, DD days and MM months. Single-digit parameters are entered with a zero. Example: Suppose you want to set the alarm clock to May 9 at 6.30 am. After lifting the handset and hearing the dialtone, enter the service access code *50. You will be asked to enter the alarm time. Enter 0630. Now you will be asked to enter the date. Enter 0905. Now the PBX announces that the alarm has been set successfully and terminates the call. Repeated Alarm Clock Use this service to set the alarm clock mode that is repeated every day at the same time. Enable alarm clock 41
    • Alarm Clock 5.2 *53 hhmmDisable alarm clock #53Where hh means hours and mm minutes. Single-digit parameters are entered with azero.Example: Suppose you need to set your alarm clock to 6:30 a.m. every day. Afterlifting the handset and hearing the dialtone, dial the service access code *53. You willbe invited by the PBX to enter the alarm time. Dial 0630. Now the PBX announcesthat the alarm clock has been set successfully and terminates the call. 42
    • Time Conditions 5.35.3 Time Conditions This service helps you control calls variably in a given time interval. For instance, you can route incoming calls differently in the day and night modes and process outgoing calls variably during the day depending on the provider’s optimum tariffs. 2N® NetStar provides an unlimited number of time conditions to be set. The time conditions are set and allocated by your PBX administrator. Ask your service organisation for the settings. Note n Users can set time conditions of their own using the 2N® NetStar Assistant application and use them subsequently for use profile switching. 43
    • 6 6. Mobility ExtensionThis section describes the Mobility Extension service, which allows external stations(outside the PBX) to make use of all advantages of the 2N® NetStar internal stations.With the Mobility Extension you are available under your company number even if youare out of your office. Moreover, you can make outgoing calls including outgoingidentification as if you called from a fixed station.Here is what you can find in this section: n Incoming Calls n Outgoing Calls n Call Transfer 45
    • Incoming Calls 6.16.1 Incoming Calls An incoming call to your phone number in the 2N® NetStar system will make your Mobility Extension station ring like your internal station. An incoming call to your mobile phone will be identified by the GSM gateway number or a public line number. Caution n Upon an incoming call to the Mobility Extension station, an outgoing call from 2N® NetStar to your mobile phone will be set up (and charged accordingly). ME Station Ringing On/Off To enable the Mobility Extension station ringing during an incoming call, dial the ME service access code from the mobile phone to which the calls are routed. After a pre- recorded message is played, select the activation code mentioned below. The deactivation procedure is the same. Enable ringing *55 Disable ringing #55 Example: Suppose you want to turn on ringing on your GSM phone. Call the PBX from your station. Your Mobility Extension will be recognised automatically and a pre- recorded message “Mobility Extension, dial please” will be played for system login confirmation. Now dial the service access code *55. You will be informed of the ringing enable and the call will be terminated. Tip n You can use the ringing enable/disable function for any user station and thus cancel the station’s ringing temporarily in the event of call routing to the user. 46
    • Outgoing Calls 6.26.2 Outgoing Calls Outgoing calls here mean outbound calls set up via the 2N® NetStar system. This type of communication guarantees company identification for all outgoing calls and lower call costs for outgoing international calls. Outgoing Calls to Internal Station To call from your Mobility Extension, dial the Mobility Extension service access code. Your login to the 2N® NetStar system will be confirmed by a pre-recorded message and subsequently by the continuous dialtone from your PBX. Now you can dial a number as if you used a fixed internal line. Example: Suppose you want to talk to an internal subscriber number 2345. Call the PBX using your mobile phone. Your login will be confirmed by a pre-recorded message “Mobility Extension, dial please”. Now dial the internal subscriber number 2345. The call will be connected. Outgoing Calls via PBX to PSTN You can make outgoing calls to a public network (depending on your rights) as if calling to an internal line. For the outgoing call you are identified by the phone number you are assigned within the 2N® NetStar PBX. Caution n For an outgoing call from the Mobility Extension station, you are charged the call from a mobile station to the 2N® NetStar PBX and the 2N® NetStar PBX is charged the outgoing call to the called number. Example: Suppose you want to talk to an external subscriber with number 654654654. Call the PBX using your mobile phone. Your login will be confirmed by a pre-recorded message “Mobility Extension, dial please”. Now dial the external line access code (typically ‘0’) and the called subscriber number, i.e. 0654654654. 47
    • Call Transfer 6.36.3 Call Transfer When you use the Mobility Extension station, you can transfer calls as if you used an internal fixed line. Unlike with fixed stations, use the code 7* for transfer to the Mobility Extension, which is an equivalent to the FLASH key. Calls can be transferred to phone numbers both inside and outside the 2N® NetStar PBX. Using the call transfer code 7* you can also enable the Call Swapping or Return to Transferred Call services from your Mobility Extension. Call Transfer to Mobility Extension Like with an internal station, transfer to the Mobility Extension can be with or without hang-up. One and the same transfer code is used in either case but the transferring procedures are slightly different. Dial: 7* nn where nn is the number of the subscriber you want to transfer the call to. Transfer with Hang-Up Example: Suppose you want to transfer (with hang-up) an active call from your Mobility Extension. During the call dial 7* and the selected phone number. The caller hears music and is waiting. If you hear the alert tone, you can hang up to transfer the call to the selected subscriber and the person under transfer hears the alert tone. If you hear the busy tone, no call transfer can be made as the selected destination is busy or unavailable. In that case return to the person to be transferred by re-entering 7* and either end the call or transfer it to another subscriber. Transfer without Hang-Up Example: Suppose you want to transfer (without hang-up) an active call from your Mobility Extension. Dial 7* and the selected phone number during the call. The caller hears music and is waiting. If you hear the alert tone, wait till the transferee answers the phone and then either hang up to complete the transfer, or enter 7* to return to the original call. If you hear the busy tone, the transfer cannot be completed as the selected destination is busy or unavailable. In that case return to the person to be transferred by re-entering 7* and either end the call or transfer it to another subscriber. 48
    • Call Transfer 6.3Returning to Transferred Call or Call Swapping Use this service when you have put one call on hold and are speaking to another subscriber in an active call. Dial: 7* Example: Suppose you are calling to the PBX from your Mobility Extension and have put one call on hold and are making another call. To activate to the subscriber on hold push 7*. Now you are speaking to the subscriber originally put on hold and the other subscriber hears the Music on Hold. By re-pressing 7* you swap the two calls.Active Call Termination Basically, there are two situations in which you can use this service. In the first case you have one call on hold and want to terminate the current call, and in the other case you have an active call and want to dial another destination after terminating the active call. 9# Return to Call on Hold with Active Call Termination When you have put a call on hold and want to terminate the active call to return to the one on hold, use the Active Call Termination service. Using this service you disconnect the active call (the opposite party hears the busy tone) and get connected to the call on hold. Example: Suppose that two calls have been established on your Mobility Extension (both via 2N® NetStar). One of the calls is on hold (the subscriber hears the Music on Hold). To terminate the active call and get through to the call on hold, dial the code 9#. Active Call Termination with Further Dialling The case is quite different if you have established one call only and want to terminate it. After a standard hang-up, you have to call the 2N® NetStar PBX for a new call. To save the call setup costs, use the Active call Termination service. Example: Suppose you have established just one call on your Mobility Extension and want to terminate it to be free for another internal call. Press 9# during the call. The current call is disconnected and you get the PBX dialtone again. Dial the next subscriber number and a call will be set up like the first call. 49
    • Call Transfer 6.37 7. VoiceMailThis section provides description of the 2N® NetStar PBX VoiceMail services.Do you need to work undisturbed yet ready to receive any call from your customers orbusiness partners? Then use the VoiceMail service. Just dial the service access codefrom your phone to activate one of the call forwarding options for incoming calls andadapt the pre-recorded message to your specific situation. An administrator-definedcount of VoiceMail records are kept in the PBX for a defined period of time. Therecords can also be sent to an email address of your choice in the wav format.Here is what you can find in this section: n VoiceMail Welcome Note n Forwarding to VoiceMail 50
    • VoiceMail Welcome Note 7.17.1 VoiceMail Welcome Note The following services are used for the 2N® NetStar PBX VoiceMail welcome note administration. Recording Welcome Note To record the message to be played to welcome callers after service activation, enter the following string: *35 Example: Lift the user station handset and dial the service access code *35. You will be invited to record a welcome note. Record the message and press *. The call will be terminated. The new message has been recorded and saved successfully. From now on this new welcome note will be used for any new call coming to VoiceMail. Playing Welcome Note Cant you remember your VoiceMail welcome note? Dont worry. Enter the following code to check your welcome note and decide whether or not to change it. *36 Example: Lift the user station handset and dial the service access code *36. The current welcome note version will be played to you. Deleting Welcome Note To remove your welcome note and use the PBX default message, enter the following string: #35 Example: Lift the user station handset and dial the service access code #35. The current welcome note will be deleted and the PBX default message will be played to you next time you use VoiceMail. 51
    • Forwarding to VoiceMail 7.27.2 Forwarding to VoiceMail These forwarding options are governed by the rules described in the Call Forwarding section. The difference for VoiceMail is that the user’s VoiceMail box is always the destination. Unconditional Forwarding to VoiceMail The first option is Call Forwarding Unconditional (CFU), which means that all incoming calls are forwarded to VoiceMail. Enable CFU *31 Disable CFU #31 Forwarding to VoiceMail on Busy Call Forwarding on Error Cause (CFEC) is another option, meaning that calls are forwarded if your station is busy and/or unavailable for whatever reason (station failure, etc.). Enable CFEC *32 Disable CFEC #32 52
    • Forwarding to VoiceMail 7.2Forwarding to VoiceMail on No Answer The last type is Call Forwarding on No Answer (CFNA). You can set the time between the start of ringing and the moment the call is forwarded to VoiceMail using your 2N® NetStar Assistant. Enable CFNA *33 Disable CFNA #33Cancelling All Forwarding to VoiceMail If you are not sure which forwarding option you have set, cancel all active VoiceMail forwarding settings at once and set the one you want. #30 53
    • 8 8. ProfilesThis section describes the use of profiles in the 2N® NetStar PBX.Do you hate complicated settings for such user parameters as forwarding, ringingvolume or display backlight for variable periods of a day? Then the user profiles areexactly what you have been looking for! Once you set them, you can switch andmodify them as you want until you are completely satisfied. Moreover, the PBX canalso log in your station to various bundles depending on the active profile. To create aprofile use the 2N® StarPoint phone menu or the 2N® NetStar Assistant application.Profiles can be combined with time conditions thus providing the user with an evenhigher comfort.Here is what you can find in this section: n Profile Activation n Profile Presentation Text Setting 54
    • Profile Activation 8.18.1 Profile Activation To activate a profile dial the service access code and enter the profile number. The service can also be secured with a PIN. Activate Profile *60n where nn is the number of the profile to be activated for the given user. Example: Suppose you want to activate profile 3. Dial the access code *60 from the station that is assigned to this user. You will be asked to enter the number of the profile to be activated. Enter 3. If the PIN request is disabled, the call ends and the selected profile is active. Deactivate Profile #60n where nn is the number of the profile to be deactivated for the given user. Example: Suppose you want to deactivate profile 11. Dial the access code #60 from the station that is assigned to this user. You will be asked to enter the number of the profile you want to deactivate. Enter 11. If the PIN request is disabled, the call ends and the selected profile is inactive. 55
    • Profile Presentation Text Setting 8.28.2 Profile Presentation Text Setting A presentation text can be set for each profile to be displayed to the calling subscribers (using the 2N® StarPoint key system phones). The text can be set using the SMS only (not by a call). Basically, two types of presentation text settings are available depending on where the relevant SMS is sent from. Always set the presentation text for the currently active profile (or a no-profile status). *61 Setting from Internal Station You can send the new SMS directly to the service access number from an internal station. Example: Suppose you want to set the “I’m out for lunch” presentation for the Lunch profile (number 5). Dial *605# to activate the profile. Write an SMS (“I’m out for lunch”) and send it to *61. Whenever a call comes within the active Lunch profile, the calling subscriber’s 2N® StarPoint phone will display the “I’m out for lunch” text. Note n Similarly, you can send the SMS using the 2N® NetStar Assistant or tray icon applications. However, these applications provide easier profile activation and presentation text setting procedures. Setting from External Station You cannot send the SMS directly to the service access number from an external station because you have to send it to the PBX first. For this purpose, your PBX administrator will help you set the text router for routing SMS. The SMS will have a more complex form and will be sent to the number of the SIM card installed in the PBX. Example: Suppose you want to set the “I’m out for lunch” presentation for the Lunch profile (number 5) but you are out of your office. First send an SMS in the *605# format to the appropriate PBX SIM card number (774 406 458, e.g.) from the external station to activate the Lunch profile. Now send another SMS “*61_I’m out for lunch” to the same SIM card number from the same external station Whenever a call comes within the active Lunch Profile, the calling subscriber’s 2N® StarPoint phone will display the “I’m out for lunch” text. 56
    • Profile Presentation Text Setting 8.29 9. Other ServicesThis section describes all the remaining services of the 2N® NetStar PBX.Here is what you can find in this section: n Recording Own Messagess 57
    • Recording Own Messages 9.19.1 Recording Own Messages The 2N® NetStar PBX also provides a complete set of user voice messages in variable language mutations. You can add them to the PBX as files or record them using the Record Own Message service. Record Own Message Use this service to record voice messages of your own into the PBX. Thus, you can easily update the IVR. To record a message, you have to know the progress tone identification code as communicated by the PBX administrator. *56 Example: Suppose you need to change the voice message for progress tone 123. Lift the handset and dial *56. You will be asked to enter the progress tone Id. Enter 123 and press # for confirmation. You will be invited to record a new message for the progress tone. Start speaking after a sound and press # to complete recording. The message will be played back to you. Press * to replay the message and # to terminate the call. Replay Active Message Use this service to play the currently active message for a selected progress tone. You have to know the progress tone Id within the PBX again. #56 Example: Suppose you need to know the current message for progress tone 123. Lift the handset and dial #56. You will be asked to enter the identification code. Enter 123 and press # for confirmation. The PBX will start playing the currently active progress tone message in a loop. Hang up to terminate the call. Restore Default Message Use this service to restore the default message for the basic PBX progress tones. *57 Example: Suppose you need to reset the default message for progress tone 123. Lift the handset and dial *57. You will be asked to enter the identification code. Enter 123 and press # for confirmation. The user message will be deleted and the default message will be reset for the progress tone. 58
    • 10 10. SMS Operated ServicesThis section describes how to operate the 2N® NetStar PBX services using SMSmessages.Here is what you can find in this section: n SMS Operated Services 59
    • SMS Operated Services 10.110.1 SMS Operated Services Apart from the methods described above, some of the 2N® NetStar services can also be operated using text messages sent from internal or mobile stations. It is necessary to send the SMS in a specific form as requested by your PBX administrator. In general, remember that the service access codes can, in the event of SMS setting, be sent in the format specified by the administrator while the remaining part of the text message, which bears the information, must be entered in the format defined in the previous sections. The following examples are given to clarify this. The services that can be operated in this manner are designated with ‘S’ in the last column of Table 11 (see the explanatory note under the table). Example: Suppose you want to set time to 8:15. The SMS access to the service is based on the key text Time. Your time setting SMS will thus be Time0815 and should be sent to the number specified by the administrator. Example: Suppose you want to forward all calls to the user of station 101. The SMS access to the service is based on the key text CFU user. Your forwarding setting SMS will thus be CFU user 101 and should be sent to the number specified by the administrator. Example: Suppose you want to activate alerting of a station by calling the user. The SMS access to the service is based on the key text *55. Your ringing setting SMS will thus have the form *55 and should be sent to the number specified by the administrator from the station to be set. 60
    • SMS Operated Services 10.111 11. Table of ServicesThis section provides an overview table of all the 2N® NetStar PBX services.Here is what you can find in this section: n Table of Services 61
    • Table of Services 11.111.1 Table of Services Service Dial Page Note Basic Services Rejecting calls - 10 Rejecting All Incoming Calls (DnD) - 10 Calling Internal Subscriber nnnn 11 Calling External Subscriber X nnnn 11 Speed Dialling n 12 Hotline - 12 Redial - 12 Log dialling - 12 Direct Access nn 12 Fast Intercom - 13 Activate CLIR *43 13 S Disable CLIR #43 13 S Call Hold - 14 C Mute - 14 C Connection Services Call Transfer F number 16 C Return to Transfered Call F 17 C Call Swapping F 17 C Call Parking F *42 n 18 C Call Unparking #42 n 18 Call Take-Over from Own Group *# 19 C Call Take-Over from Selected Station **nn# 19 C Call Take-Over from Selected Group #*nn# 19 C Joining in Call *9#nn# 21 C Conference Call *1#s1*…*sn# 21 S Adding to Conference *0# 22 C Conference Room *2#nn# 23 Unconditional User Forwarding (CFU) *11 nn # 24 S 62
    • Table of Services 11.1Disable CFU – User #11 24 SUser Forwarding on Busy (CFEC) *12 nn # 24 SDisable CFEC – User #12 24 SUser Forwarding on No Answer (CFNA) *13 nn # 25 SDisable CFNA – User #13 25 SUnconditional Station Forwarding *21 nn # 26 S(CFU)Disable CFU – Station #21 26 SStation Forwarding on Busy (CFEC) *22 nn # 26 SDisable CFEC – Station #22 26 SStation Forwarding on No Answer *23 nn # 27 S(CFNA)Disable CFNA – Station #23 27 SUser Forwarding to PSTN/PN *11 x nn # 27 SCancelling All User Forwarding #10 28 SCancelling All Station Forwarding #20 28 SCancelling All Station and User ##0 28 SForwardingSecured ServicesStation Activation - 30Station Login to Port *66 nn#PIN 31Station Login to Port as Guest *67 nn#PIN 31Station Logout from Port #66 nn#PIN 32Log In Station to Bundle *64 nn#PIN 33 SLog Out Station from Bundle #64 nn#PIN 33 SLog In User to Bundle *65 nn#PIN 34 SLog Out User from Bundle #65 nn#PIN 34 SPIN Setting *70old*new*new 35 SPrivate Call from User Station *71 PIN 36Private Call from Other than User *72 nn#PIN 36StationTime Related ServicesSet Time *51hhmm 40 SSet Date *52ddmmrrrr 40 SEnable Alarm Clock *50hhmm*DDMM# 41 S 63
    • Table of Services 11.1Disable Alarm Clock #50 41 SMobility ExtensionEnable Ringing *55 46 SDisable Ringing #55 46 SCall Transfer for ME 7* nn 48 CActive Call Termination 9# 49 CVoiceMailRecording Welcome Note *35 51Playing Welcome Note *36 51Deleting Welcome Note #35 51Unconditional Forwarding to VoiceMail *31 52 SDisable CFU to VoiceMail #31 52 SForwarding to VoiceMail on Busy *32 52 SDisable CFEC to VoiceMail #32 52 SForwarding to VoiceMail on No Answer *33 53 SDisable CFNA to VoiceMail #33 53 SCancelling All Forwarding to VoiceMail #30 53 SProfilesActivate Profile *60 nn#PIN 55 SDeactivate Profile #60 nn#PIN 55 SProfile Presentation Text Setting *61text 56 SOther ServicesRecord Own Message *56 58Replay Active Message #56 58Restore Default Message *57 58For all the above listed services a tone dialling phone has to be used.Explanatory notes:No symbol – Dialling during dialtoneC – Dialling during callS – Can be set using an SMS. 64
    • 2N TELEKOMUNIKACE a.s.Modřanská 621, 143 01 Prague 4Phone.: +420 261 301 111, Fax: +420 261 301 999E-mail: sales@2n.czWeb: www.2n.cz