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From Data to Insights: how to build accurate customer insights from online conversations (Face / O2 UK Case study)

by Face, the Co-Creation Agency on Sep 24, 2010

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Case Study for the RTO2 project (Real-Time O2). Presented at MRS Social Media Research Conference 2010 by Francesco D'Orazio, Research Director at Face, and Jake Steadman, Brand and Social Media Insigh...

Case Study for the RTO2 project (Real-Time O2). Presented at MRS Social Media Research Conference 2010 by Francesco D'Orazio, Research Director at Face, and Jake Steadman, Brand and Social Media Insight at O2.

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pulsar research social media insights social media monitoring social media analysis social media face crm insights white paper social media research real-time research social crm monitoring insight o2 data insight data socialmedia strategy analysis best practice co-creation insights from sm data

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From Data to Insights: how to build accurate customer insights from online conversations (Face / O2 UK Case study) — Presentation Transcript