Business & Industry ServicesYour Guide to Employee AssessmentsASSESSMENT FOR BUSINESS                                     ...
Table of Contents 360o Evaluations ..........................................................................................
3 | Assessment for Business                                    BENEFIT FROM ASSESSMENTSReduce turnover and cut recruiting ...
Assessment for Business | 4Assessment for BusinessAT A GLANCEOur Advantage                                             Con...
5 | Assessment for Business                                                                  360˚ Leadership Navigator® fo...
Assessment for Business | 6New Workforce Inventory (NWI)                                     Professional Communication In...
7 | Assessment for BusinessSports 360°Coach Survey (Coach360)                                 Team Development Profile (TD...
Assessment for Business | 8                                                                     Bank Teller - Teller Knowl...
9 | Assessment for BusinessFinancial AnalysisThis test measures the candidates knowledge of financialanalysis in the Unite...
Assessment for Business | 10QuickBooks 2006This test contains questions on the most commonly usedQuickBooks features such ...
11 | Assessment for Business                                                                    DAT - Language UsageAptitu...
Assessment for Business | 12Llobet Reasoning Test                                                 Watson-Glaser Critical T...
13 | Assessment for Business                                                              ABLE 3 – Reading ComprehensionBa...
Assessment for Business | 14Basic Skills Test #12 – Coding                                      Fleishman Job Analysis Sur...
15 | Assessment for BusinessIdentity - Workplace Skills                                     Math Fundamentals (Metric)This...
Assessment for Business | 16Professional Employment Test                                          Skills ProfilerThe Profe...
17 | Assessment for Business                                                              Business ConceptsBusiness, Offic...
Assessment for Business | 18Business Vocabulary                                       Data Entry-AlphanumericThis assessme...
19 | Assessment for BusinessEditing & Proofing (Chicago Style)                       Essentials – GrammarThis test measure...
Assessment for Business | 20Information Security Awareness                             Office ManagementThis test measures...
21 | Assessment for BusinessPresentation Skills                                       Split Screen TypingThis test measure...
Assessment for Business | 22Ten Key                                                     Workplace FundamentalsExaminees ar...
23 | Assessment for Business                                                                  CallCenterProCall Center    ...
Assessment for Business | 24Contact Center Virtual Scenario                                  Data Entry - Sales (Orders)Th...
25 | Assessment for BusinessTelemarketing Skills - This multiple choice test measuresan examinees knowledge of customer se...
Assessment for Business | 26                                                                 Career Exploration Inventory,...
FVTC Employee Assessment Guide
FVTC Employee Assessment Guide
FVTC Employee Assessment Guide
FVTC Employee Assessment Guide
FVTC Employee Assessment Guide
FVTC Employee Assessment Guide
FVTC Employee Assessment Guide
FVTC Employee Assessment Guide
FVTC Employee Assessment Guide
FVTC Employee Assessment Guide
FVTC Employee Assessment Guide
FVTC Employee Assessment Guide
FVTC Employee Assessment Guide
FVTC Employee Assessment Guide
FVTC Employee Assessment Guide
FVTC Employee Assessment Guide
FVTC Employee Assessment Guide
FVTC Employee Assessment Guide
FVTC Employee Assessment Guide
FVTC Employee Assessment Guide
FVTC Employee Assessment Guide
FVTC Employee Assessment Guide
FVTC Employee Assessment Guide
FVTC Employee Assessment Guide
FVTC Employee Assessment Guide
FVTC Employee Assessment Guide
FVTC Employee Assessment Guide
FVTC Employee Assessment Guide
FVTC Employee Assessment Guide
FVTC Employee Assessment Guide
FVTC Employee Assessment Guide
FVTC Employee Assessment Guide
FVTC Employee Assessment Guide
FVTC Employee Assessment Guide
FVTC Employee Assessment Guide
FVTC Employee Assessment Guide
FVTC Employee Assessment Guide
FVTC Employee Assessment Guide
FVTC Employee Assessment Guide
FVTC Employee Assessment Guide
FVTC Employee Assessment Guide
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FVTC Employee Assessment Guide

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Maximize the potential in your organization with effective employee assessments and evaluations. Guide decision making in the selection of new staff and the promotion of existing personnel.

Request a hard copy: http://www.fvtc.edu/apps/EventForms/Public/EventRegistration.aspx?FormID=222

Visit our Home Page: www.fvtc.edu/assess

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Transcript of "FVTC Employee Assessment Guide"

  1. 1. Business & Industry ServicesYour Guide to Employee AssessmentsASSESSMENT FOR BUSINESS www.fvtc.edu/assess Pre-employment Assessments Aptitude & Skills Testing Personality & Employee Inventories 360-degree Evaluations
  2. 2. Table of Contents 360o Evaluations ............................................................................................................................................................ 5 Accounting, Financial & Banking ................................................................................................................................... 8 Aptitudes ...................................................................................................................................................................... 11 Basic Skills................................................................................................................................................................... 13 Business, Office & Communication .............................................................................................................................. 17 Call Center ................................................................................................................................................................... 23 Career & Job Search Inventories ................................................................................................................................. 26 Computer Software & Simulations ............................................................................................................................... 28 Health & Dental............................................................................................................................................................ 30 Human Resources ....................................................................................................................................................... 35 Information Technology ............................................................................................................................................... 37 Leadership & Management .......................................................................................................................................... 40 Legal ............................................................................................................................................................................ 43 Personality ................................................................................................................................................................... 44 Sales, Marketing & Customer Service ......................................................................................................................... 51 Trades.......................................................................................................................................................................... 54
  3. 3. 3 | Assessment for Business BENEFIT FROM ASSESSMENTSReduce turnover and cut recruiting costs by assessing job candidates before making hiring decisions. Makeinformed hiring decisions by using assessments to match individual’s skills to the job requirements. Why Assess Potential Employees? Why Assess Current Employees? Investing in assessments costs less than hiring the Assessment helps in preparing for promotions through wrong person. skill development. Assessment helps employees adapt to changing job Assessment builds a qualified workforce. requirements. Assessment establishes goals for adults entering the Proper matching of job requirements and employees workforce. skills improves quality. Assessing helps to increase productivity. Assessment reduces turnover. Assessments can site areas of weakness and promote learning and training for the individuals to improve skill levels. Assessments can be used to identify training opportunities present within an organization. Companies choose to assess current employees to obtain critical information about the staff’s knowledge and performance. Why Use Fox Valley Technical College? Nationally standardized and validated assessments comply with Equal Employment Opportunity Commission (EEOC) and Americans with Disabilities Act (ADA) guidelines. Assessments can be used singly or in combination with other assessments. Assessment for Business is an unbiased testing source and keeps all assessments confidential.
  4. 4. Assessment for Business | 4Assessment for BusinessAT A GLANCEOur Advantage Convenient ServiceMaximize the potential in your organization with FVTC Assessment Specialists are ready to provideeffective employee assessments. Join employers assistance immediately upon your request. Meet withwho use standardized evaluations to guide our staff to discuss which assessments meet yourdecision making in the selection of new staff and needs and schedule candidates. Use our comfortable,the promotion of existing personnel. Benefit from quiet assessment center at Fox Valley Technicalevaluating skills and identifying gaps before College or a location at your facility. We’re happy tostarting your next training initiative. Choose from accommodate your requirements.over 1,000 employee assessments, including 360-degree evaluations, trades and apprenticeshiptesting, basic skill assessments, pre-employmentscreening and organizational needs assessments.A Human Resource PartnerHiring the wrong person can cost valuable time andmoney. Reduce turnover by using employeeassessments to match individuals to job positions,ensuring the best candidate is hired, promoted andtrained.Employee assessments can also be useful in upgradingthe knowledge of the general workforce. It can identifyskill-gaps and determine necessary areas of training.As job requirements change, assessing candidates andupdating training enables your organization to increaseproductivity while maintaining a knowledgeableworkforce. Fox Valley Technical College – Assessment for Business P: (920) 735-5718 | assess@fvtc.edu | www.fvtc.edu/assess
  5. 5. 5 | Assessment for Business 360˚ Leadership Navigator® for Executives360˚ Evaluations This is a 360° feedback instrument that measures the leadership skills that are most relevant for executives in todays organizations. It is designed to assess leadershipMulti-rater assessments collect behavior for senior-level executives. It provides for in-depthfeedback for the participant based feedback on a leaders workplace behavior based on 12 competencies, grouped into two dimensions:on peer and supervisor ratings Organizational Leadership: Strategic Management • Mission,and also includes self assessment. Vision, Values • Decision Making • Industry Knowledge • Financial Management • Influencing & Negotiating360° Leadership Navigator for Corporate Leaders Leading People: Developing Talent • Delegation • MotivatingThis is a managerial 360° feedback instrument that measures Top Performance • Communication • Teamwork • Integritythe leadership skills that are most relevant in todaysorganizations. It provides for in-depth feedback on a managers Campbell™ Leadership Index (CLI®)workplace behavior based on eight competencies: Business This instrument provides feedback to an individual aboutFocus • Develops Talent • Inclusiveness • Acts with Integrity • personal characteristics that are directly related to the natureResults Orientation • Customer Focus • Team Leadership • and demands of leadership. The CLI shows the comparisonCommunication Skills between Self and Observer ratings on 22 standardized scoring measures within these five main orientations: Leadership •The 360° Leadership Navigator Report Energy • Affability • Dependability • ResilienceThis report is comprised of four sections that providethe Manager with clear and complete feedback for Individual Development Survey (IDS)leveraging strengths and planning for development: The IDS is a 360° feedback instrument that focusesOverview • Competency Breakout Pages • Strengths upon the behavioral and personality characteristicsand Development Needs • Narrative Comments that have an impact upon work functioning. It is well suited for corporate training and developmentFleishman Job Analysis Survey Online © programs and measures an individuals skills on 11This is a widely researched and recognized multi-rater competency sets: Initiative/Risk Taking •approach to job analysis that provides the information Creativity/Innovation • Personal Integrity • Technicalneeded to make scientifically sound and legally Competency • Quality of Results • Diversity •defensible personnel decisions. It brings together a Planning/Execution • Team Work • Communicating •broad range of job abilities that have been identified Mentoring • Problem Solving/Decisionsthrough extensive research on human performancecapabilities and cover the cognitive, psychomotor, Job Requirements Questionnaire (JRQ)physical, sensory-perceptual, and social-interpersonal This is a single or multi-rater job analysis instrument thatrequirements of work. The F-JAS assesses on 73 helps to define the psychological and behavioral demands ofdifferent scales tapping a comprehensive range of a position. The JRQ is designed for integrated use with thecapacities in these domains: New Workforce Inventory (NWI). Used in this fashion, theCognitive: Verbal Abilities • Idea Generation & JRQ clarifies which NWI dimensions are critical in fulfillingReasoning Abilities • Quantitative Abilities • Memory • the demands of a position. The resulting profile providesPerceptual Abilities • Spatial Abilities • Attentiveness clear information about which job-related dimensions arePsychomotor: Fine Manipulative Abilities • Control vital to attend to when assessing candidates for a position.Movement Abilities • Reaction Time and Speed The JRQ measures the following six major dimensions:Abilities Flexibility/Adaptability • Innovation • Conscientiousness •Physical: Physical Strength Abilities • Endurance • Teamwork • Openness to Learning • Customer Orientation.Flexibility, Balance, and Coordination • Visual Abilities• Auditory and Speech Abilities
  6. 6. Assessment for Business | 6New Workforce Inventory (NWI) Professional Communication Inventory (PCI)This is a personality inventory designed specifically for use This instrument assesses an individual’sas an employee selection and assessment tool. It provides a communication abilities. The PCI is based on ratingscomprehensive picture of an individuals functioning in areas of skills rather than personality characteristics. Thecritical to success in a wide range of positions. It can be PCI is an instrument well-suited for coaching,used as a stand-alone assessment or used as a position- individual development assessments, and training inmatching tool in conjunction with its sister instrument, the situations where communication and relationship skillsJob Requirements Questionnaire (JRQ), a single or multi- are important. It also can be used as an outcomerater job analysis tool that measures the same dimensions measure after training. The PCI provides objectiveas the NWI. The NWI measures the following six major feedback about a manger’s behavior on twelve keydimensions: Flexibility/Adaptability • Innovation • factors that are grouped into two categories:Conscientiousness • Teamwork • Openness to Learning • Communication Skills: Speaking • Presenting toCustomer Orientation Groups • Listening • Conducting Meetings • Writing Relationship Skills: Approachability/Acceptance • TrustLeadership Assessment Survey • Flexibility • Support • Influencing Others • TechnicalThis instrument focuses upon an individual’s Expertise • Cooperationleadership skills and abilities. The LAS is a powerful360° multi-rater instrument for managerial andleadership development programs. Repeatedadministrations can serve as a professionalbenchmarking tool for the participant. The LASmeasures an individuals leadership on 16 competencysets: Initiative/Risk Taking • Motivating • Quality ofResults • Problem Solving/Decisions • Delegating •Diversity • Planning/Goal Setting • Vision • TechnicalCompetency • Communicating • Mentoring • Coaching• Personal Integrity • Creativity/Innovation •Empowerment • Team WorkManagement-Leadership Practices Inventory (MLPI)This instrument assesses a supervisor’s management andleadership skills. It is based on ratings of skills rather thanpersonality characteristics and permits self-ratings inaddition to those of employees, peers, and supervisors. It iswell-suited for executive coaching, individual developmentassessments, and training. It also can be used to identify Sales Development Surveytraining needs as well as an outcome measure after training. This instrument focuses upon sales skills. The SDS is aThe MLPI provides objective feedback on twenty key factors unique 360° multi-rater instrument for the development ofthat are grouped into three categories: sales professionals. The SDS measures an individuals skillsManagement Practices: Planning • Performance Standards • on 11 competency sets related to sales: Verbal/writtenEvaluating Performance • Delegation • Goal Setting • communication listening skills/presentation skills •Technical Expertise • Coaching • Facilitating Change • Timeliness • Handling concerns integrity/image personalRecognition initiative • Developing Partnerships • Product/marketInterpersonal Style: Directive • Participative • Approachable knowledge timeliness customer service • Presentation SkillsLeadership Practices: Communication • Strategy • • Problem solving/creativity developing partnerships •Empowering Employees • Teamwork • Resourcefulness • Personal Initiative • Listening Skills • Customer Service •Trust • Decisiveness • Self-Confidence Integrity/Image
  7. 7. 7 | Assessment for BusinessSports 360°Coach Survey (Coach360) Team Development Profile (TDP)This instrument collects information about a coachs ability to The TDP is a unique instrument for team developmentfoster, motivate, and manage the development of athletic that provides both individual and team-level feedback.excellence. Individuals complete a brief survey about the Applications include team building, identifying highcoachs current and expected performance in several areas potential team leaders, work group collaboration, andcritical to coaching effectiveness. The Coach360 assesses team needs analyses. Repeated administrations canthree competency sets that are critical to fostering athletic serve as a team development benchmarking tool. Theachievement: Defining Needs • Guiding Athletes • Reinforcing TDP measures the team and its members functioningPerformance on 13 competency sets: Flexibility • Personal Integrity • Quality of Work • Communication • ProblemSports 360° Leader Survey (Leader360) Solving/Decisions • Valuing Differences • TechnicalThis instrument collects information about an athletic Competency • Commitment • Customer Relations •administrator or head coachs leadership skills from several Organization/Focus • Supporting Others • Mentoring •individuals such as administrators, peers and colleagues, Empowermentdirect reports, players, and others. Individuals complete abrief survey about expected and current performance in Team Practices Inventory (TPI)several areas critical to effective leadership. The Leader360 The TPI is designed for use with groups in whichassesses an individuals skills on three competency sets teamwork is essential. It is designed especially forcritical to athletic leadership: Ethics and Integrity • Tenacity team assessments, identification of training needs andand Initiative • Inclusiveness as an outcome measure after team development and training projects. The TPI provides objective feedbackSports 360˚ Player Survey (Player360) about how a team functions on fourteen key factorsThe Player360 is a multi-rater instrument that collects that are recognized as essential to effective groupinformation about an athletes "inner game." performance: Goal Clarity • Cooperation • Role ClarityIndividuals complete a brief multiple-choice survey • Support • Structure • Trust • Energy/Accomplishmentabout current and expected attitude, performance, and • Communication • Competence • Standards •behavior. The Player360 provides extensive feedback Commitment • Recognition • Influence • Leadershipabout an athletes mental skills and attitudes. Itassesses an athlete on three sets of skills that areimportant in achieving athletic excellence: SelfManagement • Athletic Self Image • Coping WithStressSports 360˚ Team Survey (Team360)The Team360 is a multi-rater instrument that allows allmembers of a team to rate each other. This toolprovides critical feedback about team functioning andthe relationships among teammates. All teammembers rate each other on current and expectedbehavior in areas critical to team work, cooperation,and athletic success. This feedback affords a powerfulmethod for identifying areas of team strength andcohesion as well as for targeting conflicts that are inneed of resolution. The Team360 assesses a teamsmembers on the following dimensions: TeamOrientation • Commitment to Success •Communication • Quality of Work
  8. 8. Assessment for Business | 8 Bank Teller - Teller KnowledgeAccounting, Financial & This test contains questions on common skills required by bank tellers, such as knowledge of banking products, proper bankingBanking procedures and issues related to security and fraud. Bookkeeping Fundamentals This test measures the candidates knowledge of bookkeepingFrom Bank Teller to Executive tasks and functions. Designed for accounting clerks and othersAccountant, measure your who handle bookkeeping tasks, this test covers the followingcandidates’ knowledge of all facets of topics: Accounts Payable, Accounts Receivable, Adjusting Entries, Business Math Conversions, Cash, Financialbookkeeping and finance. Statements, Fixed Assets, Inventories, Liabilities, Payroll, Recording Transactions, and Taxes. The candidate will need aAccountant calculator when taking this test.This test contains questions on common knowledgeand skills required by an accountant, including Business Documentsstandard accounting concepts, procedures and This test contains questions on understandingcalculations. business documents, such as checks, invoices, and bank statements.Accounts Payable FundamentalsThis test is part of the accounting fundamentals line of tests. It Consumer Financemeasure the candidates knowledge of processing payables Assesses an understanding of consumer finance issuesand vendor invoices and the posting of journal entries. including credit monitoring, debt concepts, educational finance,Designed for accounting clerks and others who handle the investment, planning and insurance.processing of accounts payable, this test covers the followingtopics: Assets, Cash Management/Reconciliation, Controls, Cost AccountingExpenses, Purchases, and Recording. The candidate will need This test contains questions on cost accountinga calculator when taking this exam. principles, procedures and calculations. It focuses on applications of various principles related to costAccounts Receivable/Billing accounting including: Deferred Costs • R & DThis test measure the candidates knowledge of processing Expenditures • Retail • Inventory • Standard Costreceivables and invoices. Designed for accounting clerks and Methodsothers who handle the processing of accounts payable, this testcovers the following topics: A/R Principles, Applying Cash, Bad Credit and CollectionsDebt/Collections, Cash Flow, Credit, General Ledger, Invoicing, Assesses an understanding of consumer and commercial creditand Reconciliation of Customer Accounts. The candidate will issues including billing procedures, credit and collection laws,need a calculator when taking this exam. rules and procedures.Advanced Accounting Credits and DebitsThis test contains questions on advanced accounting This test contains questions how various items would betopics such as taxes, auditing, financial accounting classified when posted to an account, as a credit or a debit.and accounting-related legal issues. Financial AccountingBank Teller - Money Handling This test measures the candidates knowledge of AmericanThis test contains questions related to working with financial accounting rules and procedures. Designed for thecurrency, checks and other items related to duties as a bank experienced accounting professional, this test covers theteller. Questions include interactive exercises in cashing following topics: A/R and A/P, Budgeting, Cost Accounting,checks, handling deposits, spotting fraudulent items and GAAP, Journal Entries, Tax and Payroll, and Types.reconciling a cash drawer.
  9. 9. 9 | Assessment for BusinessFinancial AnalysisThis test measures the candidates knowledge of financialanalysis in the United States including the metrics used and theregulatory organizations involved. Designed for the experiencedfinancial professional, this test covers the following topics:Analyzing Return, Analyzing Risk, Budgetary Control, Budgets,Cost of Capital, Financial Analysis, and Valuation Methods.Test-takers will need a financial calculator for this exam.Financial KnowledgeAssesses foundational knowledge of financial issues includingfinancial markets and business structures, financialmanagement and analysis concepts, currency markets,business ethics and law.Financial ManagementThis test measures the candidates knowledge of howcompanies manage their internal finances. This test covers thefollowing topics: Capital Budgeting, Capital Structure, FinancialStatements, Financing, Internal Reporting, Planning andControl, Market Concepts, Risk Concepts, and ValuationConcepts.Financial Professional Aptitude Inventory DepreciationThis test assesses the likelihood that a candidate will pass the This test is designed to assess an individuals knowledge andSeries 6 and/or 7 exams. It measures general reasoning, understanding of principles related to inventory andreading comprehension, and problem solving. depreciation.Financial Statements Math SkillsThis test is designed to assess an individuals knowledge This test contains questions on the most commonly usedabout the principles underlying financial statements. accounting math skills, such as calculations requiring addition, subtraction, multiplication, division, percentages and wordGeneral Accounting problems.This test measures a candidates knowledge and skill level inclassifying assets, calculating taxes and payroll, determining Payroll Fundamentalsdepreciation and gross profit margin, preparing worksheets and This test measures the candidates knowledge of processingfinancial statements, balancing accounts, interest calculations, receivables, invoices, and payroll. Designed for payroll clerksentering journal and General Ledger transactions, and and others who handle payroll processing, this test covers theknowledge of basic accounting formulas and principles. following topics: Bookkeeping, Fair Labor Standards Act, Payroll Calculation, Tax Forms, and Worker Status. You willInsurance need a calculator when taking this exam.Assesses an understanding of various aspects of healthinsurance including employer-related insurance, elements of Peachtree Accounting 9.0health insurance plans, insurance billing and coding. This test contains questions on the most commonly used Peachtree Accounting features such as analysis, banking,Insurance – Health reports and forms, application use as well as configuration andAssesses a broad understanding of insurance issues including setup.auto, business, health, life and property insurance. Also available: Peachtree Accounting 8.0 and Peachtree Accounting 2002
  10. 10. Assessment for Business | 10QuickBooks 2006This test contains questions on the most commonly usedQuickBooks features such as analysis, banking, reports andforms, application use as well as configuration and setup.Also available: QuickBooks 2001, 2002, 2003, 2005,QuickBooks Pro 2008Shorthand – Accounting (Audio)Using pen and paper, examinees transcribe audio text intoshorthand. Examinees then type their own shorthand notes intothe space provided on the computer screen.Spelling – AccountingExaminees select the correct spelling of words specific toaccounting environments.TaxesThis test contains questions on the most commonly usedaccounting tax skills, such as payroll form identification, tax law,Medicare and Social Security withholding, and capital gains.Teller TestThis is a timed-test that measures a persons ability to handleand count money accurately. It assesses the critical job skillsinvolved in accurately counting bills and coins in a timelymanner. It is comprised of questions that are based onsituations involving the handling of money and making change.Because of its design, the Teller Test is very well-suited forassessing applicants for positions that require the ability tohandle money. The Teller Test can also be used to provide anobjective evaluation of current employees as well as to evaluatethe effectiveness of workplace training programs.TerminologyThis test contains questions on common terminology used in allaspects of bookkeeping and accounting.Transcription – Accounting (audio)Examinees type a document that is read aloud.Typing Test – AccountingTests typing speed and error rate while copying a text.Vocabulary – AccountingExaminees are asked to select the correct meaning of wordsspecific to accounting environments.
  11. 11. 11 | Assessment for Business DAT - Language UsageAptitudes This test is an assessment designed to measure the ability to detect errors in grammar, punctuation, and capitalization. The items reflect present-day formal writing and the ability toMeasure your candidates’ abilities to use English properly.learn the jobs that are specific to DAT - Mechanical Reasoningyour company. This test measures the ability to understand basic mechanical principles of machinery, tools, and motion. TheAdvanced Numerical Reasoning Appraisal (ANRA) items represent simple principles that involve reasoningIdentify professionals and leaders who work efficiently and rather than specialized knowledge or training.effectively with business information: Financial Statements •Business Metrics • Key Performance Indicators DAT - Numerical AbilityThis assessment measures the ability to recognize, This test is an assessment designed to test an individualsunderstand and apply mathematical and statistical understanding of numerical relationships and facility inreasoning. It measures higher-level numerical reasoning handling numerical concepts. It measures the ability toskills that involve deduction, interpretation and evaluation. It understand and work with ideas related to numbers.also predicts the ability to: Select important numericalinformation for decision making • Compare quantitative DAT - Space Relationsinformation • Effectively break down information into This test measures the ability to visualize a three-essential parts or underlying principles • Evaluate the dimensional object from a two-dimensional pattern and tosufficiency of quantitative information available to reach visualize how this object would look if rotated in space. Itaccurate conclusions assesses the ability to "think in three dimensions."Cognitive Aptitude Test DAT - Verbal ReasoningThis is an assessment designed to identify individuals who This test is an assessment designed to measure the abilityhave the ability to solve problems, think on their feet, and to understand concepts framed in words. It measures thecan learn new concepts readily. ability to find commonalities among different concepts and toThe Cognitive Aptitude Test assesses the following domain: manipulate ideas on an abstract level. It assesses both anVerbal Reasoning • Mathematical/Logical Reasoning • individuals knowledge and abstract thinking ability.Overall Mental Aptitude Fleishman Job Analysis Survey Online ©Core Abilities Assessment This is a widely researched and recognized multi-raterThis assessment provides a brief measurement of cognitive approach to job analysis that provides the informationand reasoning abilities and is designed to predict success needed to make scientifically sound and legally defensibleacross broad range of entry to mid-level positions such as personnel decisions. It brings together a broad range of jobcustomer service representative, production, and frontline abilities that have been identified through extensive researchsupervisor. Based upon a combination of items that tap on human performance capabilities and cover the cognitive,verbal, numerical, and abstract reasoning skills, this psychomotor, physical, sensory-perceptual, and social-assessment provides significant information about a interpersonal requirements of work. The F-JAS assesses oncandidates ability to learn and perform on the job. It is useful 73 different scales tapping a comprehensive range offor both screening and clarifying an individuals ability to capacities in these domains:learn and become a successful employee. Cognitive: Verbal Abilities • Idea Generation & Reasoning Abilities • Quantitative Abilities • Memory • PerceptualDAT - Abstract Reasoning Abilities • Spatial Abilities • AttentivenessThis test is a non-verbal measure of reasoning ability. It Psychomotor: Fine Manipulative Abilities • Controlinvolves the ability to think logically and to perceive Movement Abilities • Reaction Time and Speed Abilitiesrelationships in abstract figure patterns. Physical: Physical Strength Abilities • Endurance • Flexibility, Balance, and Coordination • Visual Abilities • Auditory and Speech Abilities
  12. 12. Assessment for Business | 12Llobet Reasoning Test Watson-Glaser Critical Thinking AppraisalThis test is an assessment designed to assess an Better Thinkers Make Better Business Decisions. Improveindividuals ability to work with both verbal and numerical your hiring decisions and identify high-potential employeesconcepts. It is designed to predict an individuals ability to accurately and efficiently. This test measures overall criticalreason, learn quickly, and solve problems. thinking capability, based on an individual’s ability to: Make Accurate Inferences • Recognize Assumptions • ProperlyProfessional Employment Test Deduce • Interpret Information • Evaluate ArgumentsThis test is designed to assess the cognitive abilities that are The WGCTA is the most widely used assessment of criticalimportant for the successful performance of work behaviors thinking in business today. It is ideal for hiring, promotion,in professional occupations. Questions on the PET focus development and succession planning for roles requiring anupon data interpretation, reasoning, quantitative problem individual to work with business information to answersolving, and reading comprehension. The PET is intended questions, determine strategy, reduce risk and maximizefor use in the selection of personnel for professional, organizational performance.administrative, and managerial occupations. TheProfessional Employment Test assesses the followingcompetencies: Verbal Comprehension • QuantitativeProblem Solving • ReasoningAlso available: Professional Employment Test - ShortFormRavens Standard Progressive Matrices (SPM) andRavens Standard Progressive Matrices Plus (SPM Plus)This is a test of observation skills and clear-thinking ability. Itoffers insight about someone’s capacity to observe, solveproblems, and learn. The score can be used as an indicationof a candidate’s potential for success in professional,management and high-level technical positions that requireclear thinking, problem identification, holistic situationassessment, and monitoring of tentative solutions forconsistency with all available information. Each problem ispresented as a pattern or sequence of diagrammatic puzzleswith one piece missing. The task is to complete the patternor sequence by choosing the correct missing piece from alist of options. The problems become progressively moredifficult as the test taker proceeds through the problems inthe test.Also available: Raven’s Advanced Progressive Matrices(APM)Verbal Aptitude Battery (VAB)The VAB is a verbal aptitude assessment that is appropriatefor employment purposes. The sections include:Vocabulary: This section uses verbal concepts to indicate anindividual’s openness to new information and concepts andreflects the capacity to effectively store, categorize, andretrieve this information appropriately.Comprehension: This section assesses the ability toevaluate social behavior and identify behavior that is moresocially desirable.
  13. 13. 13 | Assessment for Business ABLE 3 – Reading ComprehensionBasic Skills This is comprised of two sections: Capitalization/Punctuation Conventions and Applied Grammar. Capitalization and punctuation conventions are measured by items whichSet the baseline of your company’s sample the correct use of capital letters and the correct useabilities by starting your assessment of periods, commas, question marks, apostrophes, and colons. Applied grammar is measured by items whichprogram with reading and math sample the correct use of adjectives, verbs, pronouns,skills. adverbs, and agreement of subjects and verbs. ABLE 3 – SpellingABLE 3 – Language This test is designed to measure an individual’s ability toThis test is comprised of a total of two sections: spell. In each item, the candidate chooses the incorrectlyCapitalization/Punctuation Conventions and Applied spelled word from among four options. The spelling wordsGrammar. Capitalization and punctuation conventions are were chosen that are representative of the types of wordsmeasured by items which sample the correct use of capital that adults need in written communication and sample theletters and the correct use of periods, commas, question most common phonetic and structural principles of spelling.marks, apostrophes, and colons. Applied grammar ismeasured by items which sample the correct use of ABLE 3 – Vocabularyadjectives, verbs, pronouns, adverbs, and agreement of This test is designed to assess the knowledge andsubjects and verbs. understanding of words that are frequently encountered by adults in their work or other daily activities. For each item,ABLE 3 – Number Operations the examinee is asked to read a sentence where threeThis test is designed to measure an individual’s ability alternatives are given for the last word in that sentence. Itto compute and use numbers. The objectives includes words sampled from general or applied vocabulary,measured include reading and writing numerals, from vocabulary associated with the physical and naturalinterpreting fractions, factorization, ratio proportion and sciences, and from vocabulary of the social sciences.percent; equations, and using zero as an operator.The candidate is also asked to use addition, Algebrasubtraction, multiplication, and division with whole This test is designed to test mathematics skills in the area ofnumbers, fractions, and decimals to compute answers algebra.to number problems an adult is likely to encounter.The subtest also includes computation using scientific Arithmeticnotation, computation with integers, and powers and Developed to evaluate the ability to perform basicroots. computations at various levels of difficulty. Covers the following areas: Ability to add, subtract, multiply and divideABLE 3 – Problem Solving whole numbers and decimals • Calculate percentages •This test is designed to measure an individual’s ability Solve simple formulas • Read tables and chartsto solve problems using numbers. The types ofproblems included represent those that an adult is Automatically-Scored Written Essay Testlikely to encounter and assess the ability to determine This assessment evaluates the candidate’s ability to usean outcome, to record and retrieve information, to written media to effectively and efficiently communicatemeasure, and to use geometric concepts. The test ideas and information. This trait is characterized by thealso measures the candidate’s ability to predict or to ability to present a message appropriate for the audience, toverify statistics and to estimate outcomes. organize the content in an understandable and appropriate manner, and to display appropriate levels of mechanical/grammatical skill within the writing.
  14. 14. Assessment for Business | 14Basic Skills Test #12 – Coding Fleishman Job Analysis Survey Online ©This test measures the ability to code information according This is a widely researched and recognized multi-raterto a prescribed system. The test taker reads a table approach to job analysis that provides the informationcontaining a list of items classified into categories, each item needed to make scientifically sound and legally defensiblewith a unique code. Then, he or she is shown a new set of personnel decisions. It brings together a broad range of jobinformation and selects the correct code from the provided abilities that have been identified through extensive researchalternatives. on human performance capabilities and cover the cognitive, psychomotor, physical, sensory-perceptual, and social-Basic Skills Test #1 - Language Skills interpersonal requirements of work. The F-JAS assesses onThis test measures the ability to recognize correct spelling, 73 different scales tapping a comprehensive range ofpunctuation, capitalization, grammar, and usage. The test capacities in these domains:taker reads a sentence, part of which is underlined, and then Cognitive: Verbal Abilities • Idea Generation & Reasoningdetermines whether the underlined section has errors in Abilities • Quantitative Abilities • Memory • Perceptualspelling, punctuation, capitalization, grammar or usage. Abilities • Spatial Abilities • Attentiveness Psychomotor: Fine Manipulative Abilities • ControlBasic Skills Test #8 - Following Written Directions Movement Abilities • Reaction Time and Speed AbilitiesThis test measures the ability to read and follow a set of Physical: Physical Strength Abilities • Endurance •rules. The test taker reads a set of rules and determines Flexibility, Balance, and Coordination • Visual Abilities •what action to take in various situations by applying them. Auditory and Speech AbilitiesBusiness Math Following InstructionsThis test measures the candidates knowledge of This test measures a candidates ability to follow detailedmathematics that is commonly used in business. Designed instructions and then select the correct course of action.for all professionals, this test includes the following topics: Determine the filing location based on written instructions.Calculating Markup and Markdown Percentage; Interest, Select the correct location.Invoicing, and Net/Gross; Markdown Price; Markup Price;Original Price Before Markdown or Markup; Price from Total General Select Numericalwithout and with Tax; Total from Algorithm, Chart, or This is an assessment of numerical reasoning andFormula. calculation that has been designed specifically for use for entry level technical, clerical, and administrative positionsBusiness Vocabulary and individuals whose education is limited to high school. ItThis assessment identifies the candidates ability to correctly assesses an individual’s ability to utilize numerical skills andidentify words common in business communications. reasoning. It has been developed as a measure of general numerical ability for positions that involve reasoning,Core Abilities Assessment analysis, and problem solving with numerical data andThis assessment provides a brief measurement of cognitive statistical information.and reasoning abilities and is designed to predict successacross broad range of entry to mid-level positions such as Geometry & Algebracustomer service representative, production, and frontline This test is designed to test mathematics skills in the areassupervisor. Based upon a combination of items that tap of geometry and algebra.verbal, numerical, and abstract reasoning skills, thisassessment provides significant information about acandidates ability to learn and perform on the job. It is usefulfor both screening and clarifying an individuals ability tolearn and become a successful employee.
  15. 15. 15 | Assessment for BusinessIdentity - Workplace Skills Math Fundamentals (Metric)This is an instrument designed to predict success in a This test measures the candidates knowledge of the corevariety of administrative roles. It measures critical factors areas of mathematics that are important in everyday life.such as mathematical and verbal reasoning, language skills, This test is based on the Math Fundamentals (U.S.) test, butattention to detail, and analyzing skills. This test helps where applicable, items have been converted to the Metricemployers to identify job candidates with the ability to Measurement System. This test covers the following topics:perform the basic skills that underlie a wide variety of Arithmetic Computations, Basic Geometry, Decimals,positions ranging from entry level through supervisory. It Fractions, Percentages, Ratio and Proportion, and Statisticsprovides a standardized percentile score and brief narrative and Graphs.interpretation for each of the following: Analysis Skills •General Math Skills • Detail Orientation • Grammar and Math-Intermediate SkillsSpelling Skills This test measures the candidates ability to quickly performIndividualized interview questions are also provided based intermediate level mathematical computations includingupon the candidate’s test performance. addition, subtraction, multiplication, and division.Industrial Reading Test Math Problem SolvingProductivity and safety start with reading. Accurately and This assessment measures the candidates ability to useefficiently identify individuals with the ability to read and basic mathematic computations to solve real-worldcomprehend rules, regulations, and manuals. This test problems.measures reading ability and comprehension with industry-relevant passages and questions. The higher the score, thegreater the likelihood your candidate will: Successfullycomplete technical training and orientation programs •Understand rules and regulations designed to protectemployees and ensure target quality and speed ofmanufacturing output • Repair products properly to reducethe frequency of service calls • Perform better overallThis test provides critical information when hiring: Serviceand Repair Technicians • Equipment Operators • FacilityMaintenance Employees • Production Employees • Roles inRegulated Facilities • Skilled Trade Professionals •ApprenticesMath-Basic SkillsThis assessment measures the candidates ability to quicklyperform basic mathematical computations including addition,subtraction, multiplication, and division. Measurement Designed to assess ability to measure accurately in ruleMath Fundamentals dimensions of wholes, halves, quarters, eighths, andThis test measures the candidates knowledge of the core sixteenths.areas of mathematics that are important in everyday life.Designed for everyone who is familiar with the Imperial Measurement, Reading & ArithmeticMeasurement System, this test covers the following topics: This test contains a series of three tests in the areas ofArithmetic Computations, Basic Geometry, Decimals, measurement, reading, & arithmetic. It was originallyFractions, Percentages, Problem Solving with Arithmetic, developed as a basic skills assessment for operatingRatio and Proportion, and Statistics and Graphs. engineers.
  16. 16. Assessment for Business | 16Professional Employment Test Skills ProfilerThe Professional Employment Test (PET) is designed to This test assesses a job applicants proficiency in severalassess the cognitive abilities that are important for the domains that are essential to work productivity and jobsuccessful performance of work behaviors in professional success. It helps gauge a job candidates ability to performoccupations. Questions on the PET focus upon data tasks such as problem solving, reasoning, analysis, andinterpretation, reasoning, quantitative problem solving, and communicating. As a result, the Skills Profiler is a powerfulreading comprehension. The PET is intended for use in the tool for assessing the skills of job applicants for any positionselection of personnel for professional, administrative, and where these abilities are critical. It also provides a percentilemanagerial occupations. This test assesses the following score and brief narrative description for the areas ofcompetencies: Verbal comprehension, quantitative problem language skills, math and reasoning skills, attention to detail,solving, and reasoning. vocabulary skills, and total skills profiler score.Also available: Professional Employment Test – ShortForm Writing Test This test consists of three short writing samples. EachRavens Standard Progressive Matrices (SPM) and sample requires the test-taker to print or write a memo,Ravens Standard Progressive Matrices Plus (SPM Plus) report to a manager, or a letter.This is a test of observation skills and clear-thinking ability. Itoffers insight about someone’s capacity to observe, solve Written Englishproblems, and learn. The SPM or SPM Plus score can be This test measures the candidates knowledge of Englishused as an indication of a candidate’s potential for success grammar and English reading comprehension. Designed forin professional, management and high-level technical experienced users, this test covers the following topics:positions that require clear thinking, problem identification, Articles, Comparisons, Conjunctions, General Questions,holistic situation assessment, and monitoring of tentative Misused Words, Nouns, Parallel Structure, Prepositions,solutions for consistency with all available information. The Pronouns, Specific Questions, and Verbs. Also available:SPM or SPM Plus score also can be used for developmental Written French and Written Spanishpurposes in occupational and educational settings. Thenonverbal aspect of each test minimizes the impact ofcultural or language bias.Also available: Ravens Advanced Progressive Matrices(APM)ReadingDesigned to measure the ability to read, comprehend, andanswer written questions based on a printed passage. Thistest consists of five reading passages with progressivelyhigher levels of readability. Additional versions available:Reading (Electronics & Instrumentation) • Reading (FoodIndustry)Ruler MeasurementThis assessment measures a candidates ability to read anEnglish unit ruler.Shop Math - Fractions and DecimalsThis tests a candidates knowledge of basic addition,subtraction, multiplication, and division of fractions, as wellas addition of decimals. It also tests the candidates ability toconvert fractions to decimals.
  17. 17. 17 | Assessment for Business Business ConceptsBusiness, Office & This test measures the candidates knowledge of general business fundamentals and practices in theCommunication United States. Designed for all business professionals, this test covers the following topics: Business Law, Financial Management, Financial Planning, GeneralMeasure the knowledge of your Business, Human Resources, Marketing, Operations, and Social Responsibility.candidates in standard officeprocedures, ethics, writing, typing or Business Ethics Awareness This test measures the candidates knowledge of thetime management. application of ethical principles in various workplace situations. Designed for all professionals with a broad knowledge of the ethical concerns in a businessAdministrative and Clerical Questionnaire (ACQ) environment, this test includes the following topics:This assessment is suitable for selecting persons for a Community/Societal Relations & Whistle-blowing,variety of administrative, clerical, and secretarial roles. Conflicts of Interest, Employer Policies, Ethical Issues,It utilizes a job applicants biographical data to predict Honesty & Confidentiality, Individual & Organizationaljob performance and identify individuals with the Differences, Respect of Property Rights, Safety,potential for high-level job performance. The ACQ Supplier/Vendor & Customer Treatment, and The Law.report targets the success attributes ofconscientiousness, teamwork, initiative, and problem Business Letter Composesolving. This assessment measures the candidates ability to accurately type and make corrections from a textAudio Transcription original containing grammar, punctuation, spelling, andThis assessment measures the candidates speed and formatting errors.accuracy at listening to a recording and transcribingthe data into a word processor. Business Letter Edit This assessment measures the candidates ability toBusiness Communications accurately make corrections from a business letterThis test assesses the ability to use basic grammar containing punctuation, spelling, and formatting errors.appropriately, use appropriate business tone, respondwith complete and accurate information, and apologize Business Mathwhen appropriate. This test measures the candidates knowledge of mathematics that is commonly used in business.Business Communications Writing Sample – Designed for all professionals, this test includes theGeneral following topics: Calculating Markup and MarkdownThis is an instrument that aids in the assessment of a Percentage; Interest, Invoicing, and Net/Gross;candidates writing proficiency. It requires candidates Markdown Price; Markup Price; Original Price Beforeto compose original answers to job-related scenarios. Markdown or Markup; Price from Total without and with Tax; Total from Algorithm, Chart, or Formula.Business Communications Writing Sample –Insurance Business Process ReengineeringThis is an instrument that aids in the assessment of a This test measures the candidates knowledge in thecandidates writing proficiency. It requires candidates modification and successful implementation ofto compose original answers to insurance industry- business processes. Designed for experiencedrelated scenarios. managers and human resources professionals, this test covers the following topics: Process, BPR Team, Tools and Techniques, Success Predictors, Building on BPR, and Leading to BPR Failure.
  18. 18. Assessment for Business | 18Business Vocabulary Data Entry-AlphanumericThis assessment identifies the candidates ability to This test is designed to assess an individuals ability tocorrectly identify words common in business enter data into a standard form. The test taker iscommunications. presented with real-life examples of data entry tasks involving a combination of text and numbers. The testBusiness Writing measures an individuals speed and accuracy on thisThis test measures the candidates knowledge of task. The Data Entry-Alphanumeric test measures:important types of business writing being used today. Gross speed in Keystroke Per Hour (KPH) • GrossDesigned for administrative professionals, this test errors • Adjusted errors • Net speed in KPH • Overallcovers the following topics: Business Letters, Other AssessmentFormats, Principles of Organization, Rules ofGrammar, Spelling, Style and Tone, and Vocabulary. Data Entry-Numeric This test is designed to assess an individuals ability toChange Management enter numeric data into a standard form. The test takerThis assessment measures the candidates knowledge is presented with real-life examples of numeric dataof conducting large-scale change in organizations. entry tasks. The test measures an individuals speedDesigned for experienced managers and human and accuracy on this task. The Data Entry-Numericresources professionals, this test covers the following test measures: Gross speed in Keystrokes per Hour •topics: Analytical Skills, Change Management Skills, Gross errors • Adjusted errors • Net speed in KPH •Change Planning Skills, Change Promotion Skills, Overall AssessmentInnovation Skills, and Interpersonal Skills Data Entry – Standard (Audio)Checking – Standard Examinees enter data into online forms from audioExaminees are asked to compare 2 sets of dates, input. Also available: Data Entry – Call Center andaddresses, names as well as words and phrases and Data Entry – Salesmark if they match or not. Also available: Checking –Numbers and Checking – Names Data Entry Ten Key This assessment measures the candidates ability toClassifying and Coding enter numbers using a numeric keypad. The testThis test measures the candidates ability to classify measures accuracy and speed. Also available: Dataand code items by categories. Entry Ten Key Split ScreenCoding – Standard Digital Literacy – ComputingExaminees are asked to select the correct Questions cover topics such as PC componentsabbreviation from a list of extensions, departments, (mouse, monitor, printers), data storage devicesnames, colors, cities and chemicals. Also available: (floppy disks, CDs, tapes), ports (keyboard, monitor,Coding – Letters and Coding – Numbers phone, printer) and storage capacity.Customer Service Digital Literacy – InternetQuestions include topics such as how best to deal with Questions cover topics such as applications (internetdissatisfied customers, proper telephone skills as well browsing, sending and receiving email, FTP clients) asas Customer Service techniques. well as terminology and general computing concepts. Digital Literacy - Software Skills Questions covering topics such as file management, system maintenance, commonly used features of Windows and Windows-based applications as well as terminology and general computing concepts.
  19. 19. 19 | Assessment for BusinessEditing & Proofing (Chicago Style) Essentials – GrammarThis test measures the candidates knowledge This test measures basic level language skillscentered on the Chicago Manual of Style. Designed for including the ability to identify statements that arewriters and editors, this test covers the following grammatically correct based on sentence structure,topics: Common Structural Areas, Common Errors, punctuation, and parts of speech.Numbers, Proofreading, Punctuation, and SubstantiveEditing. Essentials – Math This test measures basic level math skills includingEnglish Language Comprehension addition, subtraction, multiplication, division, fractions,This assessment tests a candidates ability to decimals and percents.understand the English language as it is used inbusiness settings. The test covers interpersonal Essentials – Spellingcommunication, business jargon, instructions and This test measures basic level spelling skills includingdirections, and business communication. the ability to identify correctly/incorrectly spelled words used in general and business environments. Essentials – Vocabulary This test measures basic level vocabulary skills including the ability to identify general and business terms. Filing – Standard Examinees must select the correct location for filing documents based on dates, numbers, names and companies. Also available: Filing – Names and Filing – Numbers General Clerical Grammar This assessment measures the candidates ability to correctly use the various parts of speech in written communication. It covers subject-verb agreement, sentence structure, and punctuation. General Clerical Spelling – (Multiple Choice or Short Answer) This assessment identifies the candidates ability to identify correctly spelled words in written communication. It covers plurals, prefixes, suffixes, abbreviations, and common errors. Grammar – BusinessEnglish Vocabulary Examinees are asked to select grammatically correctThis test measures the candidates knowledge of sentences specific to business environments.English vocabulary. Designed for all English speakers,this test covers the following topics: Analogies,Challenging words, Foreign words used in the Englishlanguage, and Professional terms.
  20. 20. Assessment for Business | 20Information Security Awareness Office ManagementThis test measures the candidates knowledge of This test measures the candidates ability to manage ainformation security. Designed for general computer business office. Designed for experiencedusers, this test includes the following topics: Computer professionals, this test covers the following topics:Best Practices, Computer Ethics & Misuse, ID & Data Interpersonal Communication, Administration,Information Theft, Internet Best Practices, Passwords, Organization, Clerical, Technology, HumanPhysical Security, Sensitive Information, and Viruses & Resources, Finance, Training and Development, andOther Harmful Software. Facility Management.Internet Research Techniques and Resources Office Manager SkillsThis test measures the candidates ability to find and Examinees are asked questions relating to managingevaluate information on the Internet. Designed for all staff, measuring employee performance andprofessionals, this test covers the following topics: productivity, and recommending raises andBrowsers, Consumer Information, Government Sites, promotions.Health and Medical, Internet Forums, Language Tools,Libraries, Maps and Atlases, People Search, Research Office ProceduresMethodology, and Search Engines. This test measures the candidates knowledge of typical administrative and support activities performedInterpersonal Communications in offices today. Designed for all support andThis test measures the candidates knowledge of how administrative professionals, this test covers theto employ effective verbal and non-verbal following topics: Computer, Correspondence,communication to send his or her message and Customer Service, Filing, Organization, Proofreading,manage conflicts. Designed for all professionals, this Scheduling, and Telephone Techniques.test covers the following topics: Communication andPerception, Group Communication and Team Work, Office Skills BatteryIntercultural Communication, Interpersonal This battery is a series of four brief tests designed toCommunication, Interviewing and Communication, measure basic office and clerical skills. It is well-suitedIntrapersonal Communication, Listening, Nonverbal for assessing the competencies of job applicants whoCommunication, Technology in Communication, will be performing clerical functions, especiallyVerbal Communication, and Language. secretaries, accounting clerks, file clerks, shipping and receiving clerks, and administrative assistants. It isLetter Setup – Block comprised of the four following SkillSeries™ tests:Examinees are asked to set up a standard letter in the Analyzing • Filing • Math • Attention to Detailstandard block format.Also available: Letter Setup - Alternative Block, ParaprofessionalLetter Setup - Letter Head Block and Letter Setup - This test measures knowledge and skills that areSemi Block necessary for assisting in the instruction of students. It measures the academic content areas of mathematics,Math – General reading, and grammar. The mathematics portionThis test contains questions that measure commonly measures basic skills in operations with wholeused math skills, such as addition, subtraction, numbers, fractions, decimals, and percentages. Themultiplication, division and percentages. reading portion requires the candidate to read short passages and demonstrate comprehension of the material. The grammar portion requires the candidate to identify and correct grammatical, punctuation, and capitalization errors, and choose the wording that most effectively expresses the idea of a sentence.
  21. 21. 21 | Assessment for BusinessPresentation Skills Split Screen TypingThis test measures the candidates knowledge of the This test measures a candidates speed and accuracyconcepts of preparing, delivering, and evaluating a in typing text presented on the computer screen. Thispresentation. Designed for any professional who test calculates a score based on the total number ofmakes presentations, this test includes the following keystrokes, time taken, and number of errors madetopics: Gathering Information, Learning Material, Pre- when typing six passages. The Split Screen TypingDesign & Preparation, Presentation Conclusion, Test uses the following method to determine the NetPresentation Delivery, Presentation Structure, Words Per Minute score: Net Words Per Minute =Presentation Types, Speaking Anxiety, and Types of ((Gross Words Per Minute * Time Taken) - TotalVisual Aids. Errors) / Time TakenProofreading TalentScout – ClericalThis assessment measures the candidates ability to This instrument is designed to assess the skillsread for errors involving spelling, punctuation, associated with clerical and administrative positions.grammar and word choice. It also measures the These include typing/keyboarding, using a word-candidates ability to correct those errors. processing program, language skills, and the ability to think logically. Portions of this assessment are basedReceptionist Skills upon a computer adaptive testing strategy in which theThis test contains questions relating to receptionist difficulty of items presented to a candidate is adjustedskills such as recognizing names and faces, taking based upon responses to prior items. This leads to amessages and forwarding calls. rapid determination of a candidate’s level in each area. The number of items administered to each candidateSecretarial Skills varies. This assessment provides a proficiency ratingThis test contains questions relating to secretarial and brief narrative interpretation for each of theskills such as recognizing names and faces, taking following: Typing Speed and Accuracy • Wordmessages, and using judgment and discretion. Processing Skills (Microsoft Word) • Spelling Skills • Language Skills • Logic and Reasoning Skills • OverallShorthand – Business (Audio) PerformanceExaminees transcribe a document that is read aloudinto shorthand, then type the document from their Technical Writingshorthand notes into the computer for automatic This test measures the candidates knowledge of thegrading. Also available: Shorthand – Accounting appropriate design and style for technical(Audio), Shorthand – Legal (Audio) and Shorthand documentation. Designed for experienced technical– Medical (Audio) writers, this test covers the following topics: Document Design, Document Development, Editing/ReviewingSpelling – Business Work, Guidelines/Style/Techniques, Job Overview,Examinees select the correct spelling of words specific Online/Hypermedia/Interactive Media, and Projectto business environments. Management.Spelling – General Telephone Message TakingExaminees select the correct spelling of words in Examinees see a telephone message displayed brieflygeneral use. Also available: Spelling – Accounting, and are then asked 5 questions relating to theSpelling – Geography, Spelling – Legal and message.Spelling – Medical Telephone SkillsSpelling - (Audio) This test contains questions relating to basic telephoneListening to an audio tape, examinees are asked to techniques, manners, judgment and discretion as welltype the correct spelling for various words. as message taking.Also available: Spelling - US Geography (Audio) andSpelling - International Geography (Audio)
  22. 22. Assessment for Business | 22Ten Key Workplace FundamentalsExaminees are asked to type numerical information This test measures the candidates knowledge ofusing the computer keypad. Scores measure speed workplace basics. It covers the knowledge and skillsand accuracy of input. needed to function in any type of workplace. This test is designed for anyone in the modern U.S. workforceTime Management and includes the following topics: BusinessThis test measures the candidates knowledge of how Communication, Diversity, Employer Expectations,to use time wisely in the workplace. Designed for the Human Resources, Legal Issues for Employees,average business worker, this test covers the following Personal Development, Planning and Scheduling, andtopics: Action Plans, Controlling, Decision Making, Security.Organizing, Planning, Scheduling, Time Usage, andTime Wasters.Transcription – Business (Audio)Examinees type a document that is read aloud. Alsoavailable: Transcription - Accounting (Audio) andTranscription – Medical (Audio)Typing TestThis test is designed to assess an individualskeyboarding skills. The test requires the test taker totype a series of text samples. It has a 5 minute timelimit and measures both a keyboarding speed andaccuracy. The Typing Test measures: Gross speed inKeystrokes Per Hour (KPH) • Gross errors • Adjustederrors • Net speed in KPH • Overall AssessmentAlso available: Typing Test – Accounting, TypingTest – Legal and Typing Test – MedicalVisual ComparisonThis test measures the candidates ability to efficientlycompare information and detect errors.Vocabulary – BusinessExaminees are asked to select the correct meaning ofwords specific to business environments.Vocabulary – GeneralExaminees are asked to select the correct meaning ofwords in general use. Also available: Vocabulary –Accounting, Vocabulary – Legal and Vocabulary –Medical
  23. 23. 23 | Assessment for Business CallCenterProCall Center This multifaceted tool can be used to help identify the best candidates for call center jobs, assess an individuals suitability for specific types of call center work, helpUse role-playing Call Center incumbents to improve their performance, and assess thesimulations to determine your potential for work as a team leader or manager. The CallCenterPro reports on the following scales: Prediction ofcandidates’ rapport and attention to Sales Potential • Business Development • Approach to Clientdetail with customers. • Need for Script/Structure • Managing Rejection • People Person • Detail Orientation • Overall AttitudeCall Center Basic Simulation - 10 Minutes Timed Call Center Sales ScenariosThis assessment measures a candidates speed and This test places a candidate in a simulation of a call centeraccuracy at listening and entering information in a simulated sales environment and asks the candidate to interact withcall center environment. Also available: Call Center Basic contacts and prospects at different stages of the sales cycleSimulation – Untimed (prospecting, information gathering/controlling the sale, dealing with objections and closing).Call Center Customer Service ScenariosThis test places a candidate in a simulation of a call center Codingcustomer service environment and asks the candidate to Examinees are asked to select the correct button on ainteract with a customer to solve problems and provide telephone from a list of extensions, area codes, countryinformation. codes and departments.Call Center Expanded Simulation - 10 Minutes Timed Collections ScenarioThis assessment measures the candidates ability to enter a This test is a four-call scenario assessment within acallers information into the appropriate fields within a call simulated environment. The test contains two inbound callscenter environment. The assessment measures accuracy as and two outbound calls. The candidate is measured on thewell as speed. Also available: Call Center Basic following abilities: debt recovery, anger handling, problemSimulation - Untimed solving, navigation, and customer service.Call Center General Terms Contact Center Retention PredictorThis assessment measures the candidates ability to listen This is a measure of background, experiences, attitudes,and to accurately spell standard English terms. judgments, and opinions that are associated with job tenure in entry-level contact center positions. It is designed toCall Center Sales assess a variety of factors affecting retention that areThis test includes questions on topics such as sales independent of job performance.strategies, features vs. benefits, needs vs. desires, closing asale as well as effective sales techniques. Contact Center Scenario – Untimed This assessment measures the candidates ability forCall Center Service customer service orientation, to handle an angry caller, toThis test includes questions on topics such as how best to solve customer service problems, to build rapport with thedeal with dissatisfied customers, proper telephone skills as caller, and to use a basic computer interface.well as Call Center Service techniques.
  24. 24. Assessment for Business | 24Contact Center Virtual Scenario Data Entry - Sales (Orders)This is for entry-level positions in a contact center The applicant is asked to type information from a sales orderenvironment. Sample tasks for these jobs include: Interact into an on-screen form.with customers on the phone to provide information, takeorders, and solve product or service issues; respond Data Entry – Standard (Audio)positively to difficult or irate customers; navigate within Examinees enter data into online forms from audio input.multiple open applications to find and view customer accountdetails; and type information quickly and accurately. Employee Screening Questionnaire-2 (ESQ2)Potential job titles that use this solution are: Call Center This is a personality-based selection assessment thatRepresentative, Contact Center Representative, Customer examines a job candidates work ethic and dependability. ItService Agent, and Customer Service Representative. predicts future job performance including an applicants probable job commitment, risk of engaging inCustomer Care Simulation counterproductive work behaviors, and the propensity forThe assessment measures the candidates ability to enter a positive work behaviors. The ESQ2 was designed to reducecallers information into the appropriate fields within a call the tendency to "fake good" through its innovative use of acenter environment. The assessment measures accuracy as forced-choice format. It is designed to reduce turnover, theft,well as speed. and absenteeism by eliminating high-risk applicants. The Employee Screening Questionnaire measures: CustomerThe Customer Relationship Management (CRM) Service • Productivity • Accuracy • Commitment and JobNavigation Satisfaction • Promotability • Alcohol and Substance Abuse •This test assesses candidate interactions within a real-world Unauthorized Sick Days • Driving Delinquency • Lateness •desktop environment by providing a workspace that Loafing • Sabotage or Production or Property • Safetysimulates multiple customer service based applications Infractions • Theft • Risk of Counterproductive Behavior •running on a Windows XP desktop. This test measures the Overall Hiring Recommendationcandidates ability to minimize, maximize, and resizeapplication windows, navigate and select items within open Postal Codes (Audio) - Listening to an audio tape,applications and tabbed windows, toggle between multiple examinees are asked to enter the abbreviated names for USscreens, copy and paste data, type text accurately, edit States, US Territories and Canadian Provinces.typed text, and use multiple applications to search for andassociate information. Spelling - (Audio) - Listening to an audio tape, examinees are asked to type the correct spelling for various words.Customer ServiceQuestions covering such topics such as dealing with angry TalentScout - Call Center - This instrument assessesand waiting customers, customer and company errors, customer service orientation, speed and accuracy of audioreading body language and effective sales techniques. data entry, and how well a candidate performs in various customer service scenarios. It is based upon a computerData Analysis adaptive testing strategy in which the difficulty of itemsExaminees are shown various price charts and asked to presented to a candidate is adjusted based upon responsesdetermine which price would be charged for different to prior items. This leads to an efficient testing experiencescenarios. and a rapid determination of a candidate’s performance level. The Audio Data Entry section requires the candidate toData Entry - Call Center (Audio) type words and numbers based upon auditory input whileListening to a simulated marketing call, examinees are the Call Center Service section is a computer-basedasked to type the required information into an on-screen simulation of tasks commonly required of call centerform. personnel. The TalentScout - Call Center Measures: Service Ability • Audio Data Entry • Call Center Service • OverallData Entry - Sales (Leads) PerformanceThe applicant is asked to type details from a business cardinto an on-screen form.
  25. 25. 25 | Assessment for BusinessTelemarketing Skills - This multiple choice test measuresan examinees knowledge of customer service, features andbenefits, needs versus desires, sales strategy and closingtechniques.Telephone Message Taking - Examinees see a telephonemessage displayed briefly and are then asked 5 questionsrelating to the message.Telephone Skills - This test contains questions relating tobasic telephone techniques, manners, judgment anddiscretion as well as message taking.Telephone Skills (2) – This test includes questions ontopics such as holding and forwarding calls, taking andleaving messages, telephone etiquette as well as telephoneterminology.Also Available:Call Center Banking ScenariosData Entry – ChecksData Entry – DecimalsSpelling – GeographySpelling - International Geography (Audio)Spelling - US Geography (Audio)
  26. 26. Assessment for Business | 26 Career Exploration Inventory, Third Edition (CEI)Career & Job Search This is a self-assessment career-planning tool that helps individuals to explore their goals for work, leisure, andInventories education. The test taker rates on whether they like or would like to engage in the listed activity. The CEI is a powerful career and leisure exploration tool useful for a wide range ofIdentify career interests and audiences and applications. It assesses an individuals patterns of interest. It reports on the following interestpreferences using an inventory clusters: Agriculture and Natural Resources ∙ Architecture and Construction ∙ Arts and Communication ∙ Business andassessment. Administration ∙ Education and Training ∙ Finance and Insurance ∙ Government and Public Administration ∙ HealthBarriers to Employment Success Inventory, Third Science ∙ Hospitality, Tourism, and Recreation ∙ HumanEdition (BESI) Service ∙ Information Technology ∙ Law and Public Safety ∙The BESI is a self-assessment tool that helps an individual Manufacturing ∙ Retail and Wholesale Sales and Service ∙to identify barriers and challenges to obtaining and Scientific Research, Engineering, and Mathematics ∙succeeding on a job. It provides a fast and effective way to Transportation, Distribution, and Logisticsidentify those persons who need immediate intervention orspecial assistance, uncovers barriers that may be missed in Career Orientation Inventory (COI)conventional screenings, and helps test-takers to identify The COI is a tool based upon John Hollands well-knowntheir problems and develop action plans to overcome them. RIASEC model of occupational themes. Test takers areIt assesses the following factors which may act as barriers to asked to rate themselves on a series of 20 clusters of threeemployment: Personal ∙ Career Planning ∙ Education and words by identifying those which are most and leastTraining ∙ Physical and Psychological ∙ Job Seeking Skills descriptive of themselves. It first identifies an individuals work preferences and then generates a listing of the jobsCareer Assessment Inventory – Enhanced Version and occupations that are most consistent with them. TheThis assessment compares an individuals occupational COI is appropriate for a wide variety of job-seekinginterests to those of individuals in 111 specific careers that populations. It is particularly useful for job search seminars,reflect a broad range of technical and professional positions vocational guidance settings, as well as for careerin todays workforce. The inventory is used by guidance exploration workshops. The COI provides a score for each ofcounselors to help students and adults develop career and the six RIASEC factors:study plans, and by psychologists and human resource • (R) Realisticprofessionals to advise individuals on career development. • (I) Investigative • (A) Artistic • (S) Social • (E) Enterprising • (C) Conventional

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