FVTC Business & Industry Services - Seminar Guide

APICS & Supply Chain Supply chain and materials management decisions are critical to organizations, particularly in a global economy. Fox Valley Technical College’s certified instructors and supply chain specialists help you optimize your material management supply chain for bottom-line results. Explore more at www.fvtc.edu/bis/supplychainGlobal Trade, Finance & BankingPresenter: Nancy MyersLearn about foreign exchanges and banking practices. Understand the impact of a customers compliance, logistics anddocumentation. Learn about the process and management of import, export and letters of credit.Learn About: Foreign exchanges and banking practices • Customer’s compliance • Logistics and documentation • Letter of creditStart End Day(s) Time(s) Location Class No. Hours01-04-13 02-01-13 M Tu W Th F 12:00 am - 12:01 am Internet On-line 63451 9 Sa Su$179 Fee includes online instruction only. Additional course, textbook and series information: www.fvtc.edu/gbp or (920) 735-4844.Global Supply Chain & Logistics ManagementPresenter: Nancy MyersExplore strategies and gain insight into building a solid international supply chain. Learn factors that affect transportation modes;product classification, trade agreements, safety issues and key information regarding regulatory requirements.Learn About: International Supply Chain • Transportation modes • Product classification and trade agreements • Safety issues and regulatory requirementsStart End Day(s) Time(s) Location Class No. Hours02-04-13 03-04-13 M Tu W Th F 12:00 am - 12:01 am Internet On-line 61253 18 Sa Su$179 Fee includes online instruction only. Additional course, textbook and series information: www.fvtc.edu/gbp or (920) 735-4844. 1

Global Operations ManagementPresenter: Nancy MyersLearn global business planning techniques including vision and mission statements, legal and government compliance issues.Gain a practical understanding of strategic and operational functions, including global human resources options.Learn About: Global business planning • Legal and government compliance • Strategic and operations functions • Global human resource optionsStart End Day(s) Time(s) Location Class No. Hours03-04-13 04-02-13 M Tu W Th F 12:00 am - 12:01 am Internet On-line 61254 18 Sa Su$179 Fee includes online instruction only. Additional course, textbook and series information: www.fvtc.edu/gbp or (920) 735-4844.APICS CPIM-Detailed Scheduling & Planning-18 HrPresenter: Gaylen HaasFocus on the various techniques for material and capacity scheduling. This course includes detailed descriptions of materialrequirements planning (MRP), capacity requirements planning (CRP), inventory management practices and procurement andsupplier planning.Learn About: Recognizing techniques and practices of inventory management • Mechanics of the detailed material planning process • Planning operations to support the priority plan • Planning procurement and external sources of supplyStart End Day(s) Time(s) Location Class No. Hours02-07-13 03-14-13 Th 5:00 pm - 8:00 pm Appleton Campus 63249 18$475 Materials provided.18 APICS Certification Maintenance Points, 1 Associate Degree creditAPICS CPIM-Execution & Control of Operations-18 HrPresenter: Gaylen HaasFocus on areas of prioritizing and sequencing work, executing work plans, implementing controls, reporting activity results andproviding feedback on performance. The course explains techniques for scheduling and controlling production processes, theimplementation of quality initiatives, continuous improvement plans and the control and handling of inventories.Learn About: Prioritizing and sequencing work • Executing plans and implementing controls • Lean practices • Bottleneck management • Evaluating performance • Providing feedbackStart End Day(s) Time(s) Location Class No. Hours04-04-13 05-02-13 Th 5:00 pm - 8:30 pm Appleton Campus 63250 18$475 Materials provided.18 APICS Certification Maintenance Points, 1 Associate degree credit 2

APICS CPIM-Strategic Mgmt of Resources-18 HrPresenter: Gaylen HaasIn this course, explore the relationship of existing and emerging processes and technologies to manufacturing strategy andsupply chain-related functions. Explore three main topics: aligning resources with the strategic plan, configuring and integratingoperating processes to support the strategic plan and implementing change.Learn About: Competitive market issues • Choices affecting facilities • Supply chain • Information technology • Organizational design • Configuring and integrating internal processes • Evaluating and managing projectsStart End Day(s) Time(s) Location Class No. Hours05-16-13 06-20-13 Th 5:00 pm - 8:30 pm Appleton Campus 63251 18$575 Materials provided.18 APICS Certification Maintenance Points, 1 Associate degree credit The FVTC D.J. Bordini Business & Industry Center is a professional educational facility that provides the perfect setting for your next business meeting or company training! We are located at 5 Systems Drive in Appleton, WI, close to highway 41 and conveniently located close to many hotels, restaurants and the Fox River Mall. 3

Business, Management & Finance FVTC works in partnership with organizations and offers a full complement of services to meet the needs of performance leaders and supervisors, financial specialists, marketing, office staff and customer service providers responsible for getting organizational results. Explore more at www.fvtc.edu/bis/businessDealing with Difficult BehaviorsPresenter: Judith Ruhl‘My job would be great if it werent for the people stuff!’ Leaders get things done through people and, yet, some of the difficultbehaviors are the biggest obstacles to results. Well brainstorm the difficult behaviors you are facing, from employees, clients orbosses, and identify strategies to cure or cope with the behavior so you can get on with getting your job done. Strategies forcoaching different generations are also discussed.Learn About: Different types of difficult behaviors • Reasons why people behave with difficultly • Strategies you can use to cope or cure the behavior • Approaches for working with different generations in the workplaceStart End Day(s) Time(s) Location Class No. Hours12-19-12 12-19-12 W 7:30 am - 10:30 am D. J. Bordini Center 54331 3$169 Materials and refreshments provided.EXCELerated: Essential Skills of LeadershipPresenter: Dean MurzelloMotivation is a key to effective leadership and knowing how to create a motivating environment is critical to a leaders success.Learn About: Motivating team members • Increasing productivity and accountability in team members • Maintaining or enhancing team member’s self-esteem • Improving employee engagementStart End Day(s) Time(s) Location Class No. Hours01-25-13 01-25-13 F 8:00 am - 12:00 pm D. J. Bordini Center 60858 4$149 Materials and refreshments provided. 4

EXCELerated: Essential Communication Skills for LeadersPresenter: Dean MurzelloDevelop communication skills during daily interactions that increase team members’ motivation and commitment. Learn how todemonstrate two-way communications, overcoming communication barriers, leveraging body language and active listening. Thisseminar can be tailored to meet the needs of a specific organization.Learn About: Creating a climate of trust and openness • Designing clear concise receiver-centered messages • Managing nonverbal behaviors effectively • Active listening • Gaining commitmentStart End Day(s) Time(s) Location Class No. Hours01-25-13 01-25-13 F 1:00 pm - 5:00 pm D. J. Bordini Center 60859 4$149 Materials and refreshments provided.EXCELerated: Improving Work HabitsPresenter: Dean MurzelloExplore the tools necessary to recognize and address poor work habits—even a team member who may be successful in his orher job. Understand that a ‘work habits discussion’ is not coaching and requires different skills for successful resolution. Discoverhow to use an action plan and ongoing reviews to help team members improve work habits and demonstrate accountability.Learn About: Recognizing the difference between job performance and work habits • Understanding why unsatisfactory work habits must be dealt with quickly and effectively before they require disciplinary actionStart End Day(s) Time(s) Location Class No. Hours02-18-13 02-18-13 M 8:00 am - 12:00 pm D. J. Bordini Center 60862 4$149 Materials and refreshments provided.EXCELerated: Developing Performance Goals & StandardsPresenter: Dean MurzelloDeveloping performance goals and standards are critical leadership skills. This seminar shows supervisors how to establishspecific, measurable, attainable, results-oriented and time-framed performance goals. It also illustrates the steps that gain teammember agreement and commitment to those performance goals.Learn About: Identifying and setting performance standards using concrete active language • Establishing time limits for all performance standards • Involving team members in creating their own performance standards • Negotiating to develop performance standards that address both desired results and capabilitiesStart End Day(s) Time(s) Location Class No. Hours02-08-13 02-08-13 F 8:00 am - 12:00 pm D. J. Bordini Center 60861 4$149 Materials and refreshments provided.EXCELerated: Providing Performance FeedbackPresenter: Dean MurzelloThis session shows the way evaluation is done by the experts. Walk away with strategies to improve team member agreementusing assessment. Discover how to increase team member commitment to the change needed to improve performance.Learn About: Basing assessments on facts and behavior • Assessing performance • Using positive feedback to motivate team members • Gaining team member participation in assessmentsStart End Day(s) Time(s) Location Class No. Hours03-22-13 03-22-13 F 8:00 am - 12:00 pm D. J. Bordini Center 60863 4$149 Materials and refreshments provided 5

EXCELerated: Managing Team Members ComplaintsPresenter: Dean MurzelloThis session shows how to resolve simple complaints and identify the hidden agendas that so often underlie chronic grievances.Gain an understanding of why all team member complaints must be dealt with rather than ignored or dismissed. Identifytechniques used to determine underlying problems. Discover why team members may misunderstand the actual problem orworkplace difficulty.Learn About: Being more sensitive to problems that can lie behind complaints • Using various techniques to solve problems • Maintaining a positive relationship with team members who have complaintsStart End Day(s) Time(s) Location Class No. Hours04-12-13 04-12-13 F 8:00 am - 12:00 pm D. J. Bordini Center 60864 4$149 Materials and refreshments provided.EXCELerated: Resolving ConflictsPresenter: Dean MurzelloDevelop skills to recognize conflict and deal with it quickly and effectively. Facing these conflicts head-on allows the supervisor topreserve the integrity of the team. Conflict is an inevitable part of all work situations and dealing with it will help maintainindividual and team focus and productivity.Learn About: Recognizing the positive and negative impacts of conflicts • Leveraging conflict to everyones advantage • Establishing a cooperative atmosphere to resolve conflicts when they ariseStart End Day(s) Time(s) Location Class No. Hours04-19-13 04-19-13 F 8:00 am - 12:00 pm D. J. Bordini Center 60865 4$149 Materials and refreshments provided.EXCELerated: Supporting & Leading ChangePresenter: Dean MurzelloLearn how to understand and interpret change. Gain an understanding of why change happens, how people react and strategiesto involve team members in a change initiative. The seminar provides a framework that helps change initiatives gain acceptancemore quickly—minimizing lost productivity.Learn About: Understanding why change happens and how people react to it • Supporting team members’ struggles with change • Promoting team members’ ownership of the change • Planning the change process and reinforcing goalsStart End Day(s) Time(s) Location Class No. Hours04-26-13 04-26-13 F 8:00 am - 12:00 pm D. J. Bordini Center 60866 4$149 Materials and refreshments provided. 6

EXCELerated: Coaching Job SkillsPresenter: Dean MurzelloThis session provides the tools necessary to successfully coach individuals to perform a job, a task or a skill. Its a process ofdeveloping relationships with team members—relationships that ultimately can build the trust and respect that are the foundationof successful organizations.Learn About: Distinguishing between performance problems that require coaching and those that can best be handled by clearer instructions or by other means • How coaching supports individual and organizational goals • Gaining team member accountability to reach higher skill levelsStart End Day(s) Time(s) Location Class No. Hours02-01-13 02-01-13 F 8:00 am - 12:00 pm D. J. Bordini Center 60860 4$149 Materials and refreshments provided.Doing Business in India: Culture, Customs & WorkplacePresenter: Dean MurzelloDo you have employees/consultants from India, outsource products or services to India, or want to effectively tap the hugecustomer base in India? The growing economy of India and the influx of Indians in the workplace make this a must attend event.Understand the culture, customs and etiquette of the Indian people and explore ways to do business in the worlds largestdemocracy.The seminar includes information on a business and culture travel opportunity that offers unique experiences with Indian cultureand businesses. Additional information available at www.fvtc.edu/india2013.Learn About: Three BIG principles to maximize business success • Fundamentals of culture, communications and customs • Working with Indians in the workplace • Meal customs and sample Indian snacksStart End Day(s) Time(s) Location Class No. Hours05-02-13 05-02-13 Th 10:00 am - 12:00 pm D. J. Bordini Center 64162 2$29 Materials and refreshments provided.Financial Skills for Non-Financial ManagersPresenter: Kay BellileThis seminar presents the principles and concepts of using and interpreting financial statements. Learn the framework of threeestablished financial statements—balance sheet, income statement and cash flow statement. Learn about basic accountingprinciples and how these principles affect financial statements. If you are a manager with little exposure to a formal college-levelaccounting course, this seminar helps you understand basic concepts of accounting—the language of business.Learn About: The definition of assets, liabilities and owner equity • Revenue and expenses • Why the cash flow statement is important • Types of budgets and why a budget is importantStart End Day(s) Time(s) Location Class No. Hours03-01-13 03-01-13 F 8:30 am - 4:30 pm D. J. Bordini Center 61004 7$240 Materials, refreshments and lunch provided. 7

Meeting Management: Weve Got to Stop Meeting Like ThisPresenter: Richard ReidMeetings have become a way of life in todays work world and they dont have to be a waste of time. This interactive trainingsession shows how meetings wander off course and provides specific techniques for keeping them focused, getting participantsinvolved and keeping goals on track.Learn About: Staying focused using an agenda • Involving all participants in the meeting • Resolving disagreements that occur during meetings • Making meetings more effectiveStart End Day(s) Time(s) Location Class No. Hours02-06-13 02-06-13 W 8:00 am - 11:00 am D. J. Bordini Center 61005 3$149 Materials and refreshments providedProject ManagementPresenter: Lee BinzThis seminar takes you through the entire project management cycle. This includes planning, scheduling and controlling a majorproject using tools to involve your people in the project. By providing tools to bring projects in on time and on budget, ‘ProjectManagement’ helps you better utilize the human resources, equipment and materials available to your project. These projectmanagement tools help gain up-front commitment to project priorities and schedules and helps keep track of those commitments.Learn About: Developing a project mission and objectives • Project management tools such as SWOT analysis, risk analysis, Gantt charts, progress review meetings, critical path method • Obtaining cooperation and commitment for the projectStart End Day(s) Time(s) Location Class No. Hours03-29-13 03-29-13 F 8:00 am - 4:00 pm D. J. Bordini Center 64396 8$300 Materials, refreshments and lunch provided.QuickBooks 2011-Level 1Presenter: Patty SchaeferFocus on the fundamentals and features of QuickBooks 2011 to manage an organization’s financials. Explore QuickBooksinterface and QuickBooks centers. Set up a company and update the Chart of Accounts, build and manage lists, manageinventory using the Vendor Center, record a product sale, create an invoice for services and work with bank accounts.Prerequisite: Basic knowledge of Windows® is recommended.Learn About: QuickBooks basics • Setting up a company • Working with lists • Setting Up Inventory • Selling Your Product • Invoicing for services • Sharing filesStart End Day(s) Time(s) Location Class No. Hours03-07-13 03-07-13 Th 9:00 am - 4:00 pm D. J. Bordini Center 60552 6$175 Materials and refreshments provided. 8

Shop Managers Supervision SeriesPresenter: Judith RuhlHone your supervisory and management skills and improve your performance as a shop manager. The “Shop Managers’Supervision Series” is a highly interactive six-part series that provides new and experienced supervisors the tools they need toeffectively motivate, communicate and direct their teams to meet organization goals and objectives. These sessions are designedfor diesel shop managers, service advisors and others who supervise within a shop environment.Learn About: Methods to build trust among your crew • Leading different personalities • Strategies to communicate clearly • How to handle correction effectively • Building respect for your leadership • How to affect behavior, including the difficult employeeStart End Day(s) Time(s) Location Class No. Hours01-23-13 02-27-13 W 8:00 am - 11:00 am D. J. Bordini Center 63620 18$650 Materials and refreshments provided.Strengthen Your Problem-Solving SkillsPresenter: FVTC FacultyPeople are different. In many personality conflicts, there is no reality—only individual perceptions of reality. In this interactiveseminar, learn about the causes-and-effects of interpersonal conflict and problem-solving approaches to deal with them. Practiceusing realistic scenarios to look at areas of disagreement and ideas for fostering better relationships.Learn About: Identifying attitudes that lead to interpersonal conflict • Various styles people use to deal with interpersonal conflict • Strategies to deal with adverse situations • Positive relationship principlesStart End Day(s) Time(s) Location Class No. Hours01-23-13 01-23-13 W 8:00 am - 11:00 am D. J. Bordini Center 61007 3$149 Materials and refreshments providedTelephone Communication TechniquesPresenter: Nathaniel ThomasIn todays fast-paced workplace, effective telephone techniques are essential for quick, efficient communication.Customer-focused organizations know a courteous, friendly attitude helps build customer loyalty and enhance vendorrelationships. Develop a telephone personality that creates a positive first impression and fosters goodwill.Learn About: Identify needs and expectations of telephone customers • Identify and apply customer service concepts to telephone conversations • Speak at an appropriate rate and volume • Respond appropriately to incoming calls, including complaints • Take complete, accurate messages • Use good listening skills to understand the message and diffuse emotional barriers • Create effective voicemail messages • Communicate a positive, courteous and helpful attitudeStart End Day(s) Time(s) Location Class No. Hours04-02-13 04-02-13 Tu 8:00 am - 12:00 pm D. J. Bordini Center 60974 4$139 Materials and refreshments provided. 9

The Customer ExperiencePresenter: Nathaniel ThomasFocuses on understanding how ones attitude affects people. Participants will work to understand the factors involved inidentifying attitudes and techniques for improving them. Role-play and real-life work situations will be used.Learn About: Seeing complaints and difficult customers as gifts • Dealing with the emotional customer • Reading nonverbal cues • Checking perceptions • Using assertive/responsive communication skills to facilitate • Listening—attending and paraphrasing • Questioning • Sending ‘I’ messagesStart End Day(s) Time(s) Location Class No. Hours03-12-13 03-12-13 Tu 8:00 am - 12:00 pm D. J. Bordini Center 60973 4$139 Materials and refreshments provided.Time Management for the CreativePresenter: Judith RuhlDo you ever feel ‘out of sync’ with the rest of the organized, linear business world? Do traditional time management systems stifleyour creativity? Explore strategies that minimize guilt and bring you from chaos to balance. Most importantly, learn to organizeyour priorities so you can focus on the truly important things in life.Learn About: Why traditional time management systems are not for everyone • Strategies for effective time management • Action planning for successStart End Day(s) Time(s) Location Class No. Hours01-14-13 01-14-13 M 1:00 pm - 4:00 pm D. J. Bordini Center 64176 3$184 Materials and refreshments provided.Walking the Customer Service TalkPresenter: Dean MurzelloReach new milestones in your customer service. Find out what customers are seeking and detect unknown customerexpectations. Discover the four customer service principles that make you excel. Deal with difficult situations to build customerloyalty.Learn About: Realize legs can ‘walk the talk’ and make slogans a reality • Create memorable experiences by giving away pickles • Apply the technique of winning over difficult customers to your challenging situationsStart End Day(s) Time(s) Location Class No. Hours05-03-13 05-03-13 F 8:00 am - 12:00 pm D. J. Bordini Center 60982 4$149 Materials and refreshments provided. EXCELerated Trust & Commitment Modules Develop these critical skills for effectively leading your team. Visit www.fvtc.edu/EXCEL • Managing Complaints • Resolving Conflicts • Delegating • Supporting Change • Communicating Up 10

Communication Skills Excellent communication skills are at the heart of good business practices. FVTC experts focus on helping employees improve their written, verbal, interpersonal, telephone, customer relations and international communications skills. Explore more at www.fvtc.edu/bis/communicationBusiness WritingPresenter: Nathaniel ThomasBusinesses are using electronic communications more than ever. The medium is changing, yet the need for solid writtencommunication remains the same. Practice writing emails, memos and business letters with clear, concise sentences thateffectively convey meaning, anticipate reader response and structure the logical order of your message.Learn About: Using reader-centered techniques to maintain customer goodwill • Choosing language that keeps your message clear, concise and contemporary • Designing documents that accomplish your objectives • Using your best netiquette in emails • Using direct and indirect approaches to accomplish desired resultsStart End Day(s) Time(s) Location Class No. Hours02-13-13 02-13-13 W 8:00 am - 12:00 pm D. J. Bordini Center 60976 4$189 Materials and refreshments providedChinese for Business and Travel-4 hrPresenter: FVTC FacultyDesigned for anyone doing business or planning to travel to China and other Asian countries. Learn basic language greeting andintroductions. Learn about business etiquette and relationships. Eliminate communication barriers and gain an understanding ofcultural assumptions. Travel tip preparation and gift giving will be covered.Learn About: Overview of China • Basic Chinese phrases and introduction of language • Travel essentials • Chinese cultureStart End Day(s) Time(s) Location Class No. Hours02-07-13 02-07-13 Th 12:30 pm - 4:30 pm D. J. Bordini Center 64179 4$99 Materials provided. 11

Communication for DispatchersPresenter: Nathaniel ThomasPositive, supportive speaking and active listening skills help the dispatcher be proactive in sharing information and avoid the ‘you’accusations that break down relationships. Responsive listening skills guide the dispatcher to obtain important information, seekunderstanding, calm the driver and manage the conversation. Learning effective communication skills and using those skills inthe problem-solving process helps dispatchers stay focused and maintain positive relationships with truckers.Learn About: Types of communication delivery • Responsive listening skills • Building respect and trust through communication • Effective assertive/responsive communication skillsStart End Day(s) Time(s) Location Class No. Hours02-05-13 02-05-13 Tu 1:00 pm - 4:00 pm D. J. Bordini Center 60975 4$129 Materials and refreshments provided.Effective Communication: Active Listening & Assertive SpeakingPresenter: Nathaniel ThomasIn this course, you will gain a thorough understanding of the benefits and methods you can use to speak more assertively—tocommunicate your ideas in a positive, respectful way. You’ll also explore what it means to truly, deeply listen and what happensin the listening process. Gain valuable insight into how well you listen, and understand some of the non-listening behaviors thatwe all have learned over time, and often substitute for actual, deep listening. Speak more confidently and understand how to dealwith others who engage in aggressive, passive and passive-aggressive communication that often can create barriers to effectivecommunication in the workplace.Learn About: Effective speaking • Listening techniques to achieve your goalsStart End Day(s) Time(s) Location Class No. Hours02-26-13 02-26-13 Tu 9:00 am - 4:00 pm D. J. Bordini Center 60978 6$199 Materials and refreshments providedEffective Presentation SkillsPresenter: Nathaniel ThomasIn order to be effective in todays workplace, you need to be able to communicate information in a variety of formats, including theoften-feared and dreaded oral presentation, delivered for an audience. Learn how to best organize your information, practice andmaster effective delivery techniques, and conquer your fears and deliver winning presentations. As a participant, you will havethe opportunity to deliver a short presentation to a small group of co-participants and receive valuable peer feedback about thepresentation content and your delivery technique.Learn About: Techniques to reduce nervousness and anxiety • Analyzing and adapting your audience to address each person’s individual needs and expectations • Organizing your thoughts in an effective manner • Sending positive nonverbal messages that indicate confidence and support your message • Designing and using visuals effectively • Delivering presentations that enhance your credibilityStart End Day(s) Time(s) Location Class No. Hours03-05-13 03-05-13 Tu 8:00 am - 5:00 pm D. J. Bordini Center 60977 8$189 Materials and refreshments provided 12

Grant & Proposal WritingPresenter: Richard ReidEvery grant or proposal should concisely address the mission, needs and objectives of the project. Attend this seminar to learnhow to write a successful grant. Learn the proper way to create observable and measurable objectives, how to write appropriategoal statements, construct activities that support the objectives and goals and create sound evaluation plans. Write theseelements succinctly and chances are good you have composed a winning grant.Learn About: Creating observable and measureable objectives • Writing goal statements • Constructing objectives and goals • Creating sound evaluation plansStart End Day(s) Time(s) Location Class No. Hours03-26-13 03-26-13 Tu 1:00 pm - 4:00 pm D. J. Bordini Center 60979 3$149 Materials and refreshments provided.Impromptu SpeakingPresenter: FVTC FacultyAll of life is impromptu, yet sometimes, the most difficult questions are the ones we arent prepared to answer! Using real-worldscenarios from your work, you’ll have the opportunity to practice impromptu question and answer techniques, and understand thevalue in each: restate, reframe and redirect. We’ll explore each method and offer tips you can use to answer questions off thecuff, and even how you can say I don’t know, in a way it helps you maintain credibility. And, we’ll briefly touch on impromptupresentation organization techniques.Learn About: Applying effective organizational strategies • Demonstrating confident delivery techniques • Using assertive/responsive communication skills • Explaining ways to say no or deliver bad news • Developing an action plan for self-improvementStart End Day(s) Time(s) Location Class No. Hours02-12-13 02-12-13 Tu 1:00 pm - 5:00 pm D. J. Bordini Center 64331 8$149 Materials and refreshments provided.Improve Interpersonal Communication SkillsPresenter: Nathaniel ThomasWhile an organization employs many people, often the public only meets one or two employees in the course of doing business.Each employee serves as an agent, good or bad, and makes an indelible impression and impact on the organizations reputation.Learn strategies to make sure you project a positive image to the public, as well as ways to communicate more effectively withco-workers. Through analyzing your own and others communication styles, learn to better understand the nuances ofcommunication.Learn About: Your own interpersonal communication style • Ways to enhance your communications with other styles • Effective listening skills • The value of giving and obtaining feedbackStart End Day(s) Time(s) Location Class No. Hours03-12-13 03-12-13 Tu 1:00 pm - 4:00 pm D. J. Bordini Center 60980 4$149 Materials and refreshments provided 13

Networking for Success: Building your Business by Customizing your Network NEWPresenter: Kelly RowlandFace to face networking is the most effective form of marketing, if used correctly. Get an overview of how to use face to facenetworking for your business. Learn the seven types of networks and how to choose the ones right for your business. We discusshow to secure the appointment while at the event to grow your bottom line. Sales representatives and business owners who areresponsible for marketing their businesses will want to attend this session to increase profitability through networking.Learn About: The 7 different types of networks • The 10 + 1 rule when networking a mixer • Networking with different behavioral styles • The value of face to face networkingStart End Day(s) Time(s) Location Class No. Hours02-22-13 02-22-13 F 8:00 am - 10:30 am D. J. Bordini Center 63142 204-23-13 04-23-13 Tu 6:00 pm - 8:30 pm D. J. Bordini Center 63143 2$39 Materials and refreshments provided.Nuts and Bolts of GrammarPresenter: Nathaniel ThomasTake the mystery out of clear, crisp writing by learning the Nuts & Bolts of Grammar. Employers and customers respectindividuals who write easy-to-read, error-free letters and email. Improve sentence structure, punctuate correctly, avoid commonspelling errors and select words that convey precise meaning. If you write memos, letters, proposals, emails, or other internal orexternal messages, benefit from the fun, relaxed way in which the basics of grammar are presented.Learn About: Choosing words more accurately • Constructing sentences that say what you mean • Punctuate confidently • Misused and confused wordsStart End Day(s) Time(s) Location Class No. Hours03-19-13 03-19-13 Tu 1:00 pm - 4:00 pm D. J. Bordini Center 60981 3$139 Materials and refreshments providedProofreading SkillsPresenter: Nathaniel ThomasWith practical hands-on activities, explore proofreading and effective proofreading tips that will help you develop betterproofreading skills and accuracy. We’ll analyze several documents for accuracy and discuss techniques you should utilize forimproved accuracy. You’ll understand the difference between proofreading and editing, and the importance of only doing one ofthose at a time!Learn About: Valuable proofreading tips • Exploring approaches to proofreading documents • How to detect and correct formatting errors and document inconsistenciesStart End Day(s) Time(s) Location Class No. Hours01-22-13 01-22-13 Tu 1:00 pm - 5:00 pm D. J. Bordini Center 64872 4$99 Materials and refreshments provided. 14

Spanish 1 Corrections OfficersPresenter: Renzo SecchiThis introductory seminar provides participants with basic communication of the Spanish language through vocabulary andcommonly-used expressions. This training is perfect for detention and correction officers at local, state and federal levels to helpcommunicate with Spanish-speakers in daily processing and confinement situations. Improve your understanding of Hispanicworkers and their culture in the workplace.Learn About: Basic Spanish pronunciation and vocabulary • Basic expressions and phrases • Corrections related phrases • Cultural comparisonsStart End Day(s) Time(s) Location Class No. Hours05-17-13 05-17-13 F 9:00 am - 3:00 pm D. J. Bordini Center 64213 6$159 Materials and refreshments provided. Registration/Refund deadline is ten days prior to each session.Spanish 1 HealthcarePresenter: Leah Caceres LutzowIn this interactive session, learn basic Spanish for healthcare settings including: pronunciation, greetings, vocabulary andcommon commands. This seminar is designed for all classifications of healthcare workers. It provides insight into the Spanishlanguage and culture and is designed to facilitate communication between patients and healthcare staff.Learn About: Basic Spanish pronunciation and vocabulary • Basic expressions and phrases • Healthcare related phrases • Cultural comparisonsStart End Day(s) Time(s) Location Class No. Hours04-10-13 04-10-13 W 9:00 am - 3:00 pm D. J. Bordini Center 62878 6$159 Materials, refreshments and lunch provided. Registration deadline is April 1, 2013.Telephone Communication TechniquesPresenter: Nathaniel ThomasIn todays fast-paced workplace, effective telephone techniques are essential for quick, efficient communication.Customer-focused organizations know a courteous, friendly attitude helps build customer loyalty and enhance vendorrelationships. Develop a telephone personality that creates a positive first impression and fosters goodwill.Learn About: Identify needs and expectations of telephone customers • Identify and apply customer service concepts to telephone conversations • Speak at an appropriate rate and volume • Respond appropriately to incoming calls, including complaints • Take complete, accurate messages • Use good listening skills to understand the message and diffuse emotional barriers • Create effective voicemail messages • Communicate a positive, courteous and helpful attitudeStart End Day(s) Time(s) Location Class No. Hours04-02-13 04-02-13 Tu 8:00 am - 12:00 pm D. J. Bordini Center 60974 4$139 Materials and refreshments provided. 15

The Customer ExperiencePresenter: Nathaniel ThomasFocuses on understanding how ones attitude affects people. Participants will work to understand the factors involved inidentifying attitudes and techniques for improving them. Role-play and real-life work situations will be used.Learn About: Seeing complaints and difficult customers as gifts • Dealing with the emotional customer • Reading nonverbal cues • Checking perceptions • Using assertive/responsive communication skills to facilitate • Listening—attending and paraphrasing • Questioning • Sending ‘I’ messagesStart End Day(s) Time(s) Location Class No. Hours03-12-13 03-12-13 Tu 8:00 am - 12:00 pm D. J. Bordini Center 60973 4$139 Materials and refreshments provided.Walking the Customer Service TalkPresenter: Dean MurzelloReach new milestones in your customer service. Find out what customers are seeking and detect unknown customerexpectations. Discover the four customer service principles that make you excel. Deal with difficult situations to build customerloyalty.Learn About: Realize legs can ‘walk the talk’ and make slogans a reality • Create memorable experiences by giving away pickles • Apply the technique of winning over difficult customers to your challenging situationsStart End Day(s) Time(s) Location Class No. Hours05-03-13 05-03-13 F 8:00 am - 12:00 pm D. J. Bordini Center 60982 4$149 Materials and refreshments provided. Professional & Workplace Communication services are provided by a wide range of technical consultants each with a unique focus and approach. Review select professional and workplace communications options recommended by employers and request a consultation to discuss your customized communication skills training plan. • Critical Core Communication Skills • Oral & Written Communication Skills • Design & Documentation 16

Computer Technologies Our expertise goes beyond basic computer applications to include web development tools and specific computer technology applications in a wide variety of fields. Let FVTC’s Business & Industry Services assist you and your organization in taking the next step with computer technology. Explore more at www.fvtc.edu/bis/computerAdobe AcrobatPresenter: Mark SchlueterAdobe Acrobat allows individuals to publish documents in Portable Document Format (PDF). PDF documents preserve the exactlook and content of the originals, complete with fonts and graphics, allowing web users to view the document. Participants shouldhave extensive experience with the fundamentals of their computer operating system. Available in Macintosh & Windowsplatforms.Learn About: Comment and the PDF review cycle • Build interactive PDFs using bookmarks, hyperlinks and actions • Create, convert and edit files, into PDFs and portfoliosStart End Day(s) Time(s) Location Class No. Hours04-02-13 04-03-13 Tu W 8:00 am - 4:00 pm D. J. Bordini Center 60554 14$519 Materials and refreshments provided.Adobe IllustratorPresenter: Mark SchlueterAdobe Illustrator is one of the most popular and powerful drawing programs for the digital artist. This seminar introducesparticipants to draw-type "vector" graphics. Participants learn basic features and commands of the program while working onexercises that introduce selections, drawing, layering and styles. Activities include creating original graphics and modifyingexisting graphics while learning color handling in addition to Bezier drawing and the use of filters and effects. Prerequisite:Working knowledge of the computer’s operating system. Available in Macintosh & Windows platforms.Learn About: Object oriented drawing model • Creating illustrations and logos • Bezier drawing and editingStart End Day(s) Time(s) Location Class No. Hours04-23-13 04-24-13 Tu W 8:00 am - 4:00 pm D. J. Bordini Center 63220 14$519 Materials and refreshments provided. 17

Adobe InDesignPresenter: Mark SchlueterThis seminar provides hands-on instruction using Adobes InDesign software. InDesign is a powerful page layout program thatprovides precision control and seamless integration with other products in the Creative Suite. Individuals familiar withPhotoshop® and Illustrator® will find an ease of familiarity when navigating the InDesign interface with control of transparency,layering and color breaks with unprecedented power. Prerequisite: Comfort with the computers operating system. Available inMacintosh & Windows platforms.Learn About: Working with templates, master pages and styles • Organizing document content with layers • Numbering, text flow and table of contents as listsStart End Day(s) Time(s) Location Class No. Hours02-12-13 02-13-13 Tu W 8:00 am - 4:00 pm D. J. Bordini Center 60555 1405-21-13 05-22-13 Tu W 8:00 am - 4:00 pm D. J. Bordini Center 60556 14$519 Materials and refreshments provided.Adobe PhotoshopPresenter: Mark SchlueterThis session introduces this high-powered image manipulation software. Electronic scanning, basic image manipulation, imageenhancement and other techniques available through digital imaging are discussed. A working knowledge of Macintosh orWindows basics is recommended. An understanding of a page-layout application (PageMaker® or Xpress®) is also helpful.Available in Macintosh & Windows platforms.Learn About: Raster image resolution and bit depth • Using layers, channels and masks • Photographic retouching strategiesStart End Day(s) Time(s) Location Class No. Hours02-25-13 02-28-13 M Tu W Th 6:00 pm - 9:30 pm D. J. Bordini Center 60557 1405-07-13 05-08-13 Tu W 8:00 am - 4:00 pm D. J. Bordini Center 60558 14$519 Materials and refreshments provided.Adobe Photoshop for Presentations & the WebPresenter: Mark SchlueterParticipants are provided a hands-on introduction to manipulating images from scanners and digital cameras using Photoshop.Image resolution and color depth critical to high-quality reproduction is demonstrated as well as optimizing files for email, the weband graphics presentations. Selection methods, color correction, image assembly and photographic retouching strategies areexplored, while working with transparency, mode control and image layering. Perform a variety of tasks while learning aboutlayers, channels and paths, image clipping, dropping out image backgrounds, various masking functions and layer effects. Createcustom brushes, patterns and styles and work with a variety of Photoshop library elements. Prerequisite: Working knowledge ofthe computer’s operating system. Available in Macintosh & Windows platforms.Learn About: Optimizing files using the save for web • Using filters for artistic effects • Image correction using adjustment layersStart End Day(s) Time(s) Location Class No. Hours03-12-13 03-13-13 Tu W 8:00 am - 4:00 pm D. J. Bordini Center 60559 14$519 Materials and refreshments provided. 18

Getting Started With Workplace ComputersPresenter: Julie BirschbachLearn the basic skills you need to get started with personal computers in the workplace and work with the various features, toolsand options available in Windows®. Become familiar with personal computers, customize Windows and manage files and folders.Also work with basic tools, applications and browse the internet.Learn About: Getting started with personal computers • Exploring Windows® desktop • Using common tools and programsStart End Day(s) Time(s) Location Class No. Hours04-19-13 04-26-13 F 9:00 am - 4:00 pm D. J. Bordini Center 64364 12$240 Materials and refreshments provided.Microsoft Access-Level 1Presenter: Barbara BigalkeUnderstand basic database concepts, create and modify databases and manipulate various objects using the Microsoft Accessrelational database application. Learn to make databases manageable. Prerequisite: Basic knowledge of Windows® isrecommended.Learn About: Exploring the Microsoft Access environment • Designing a database • Building a database • Managing data in a table • Querying a database • Designing forms • Generating reportsStart End Day(s) Time(s) Location Class No. Hours02-07-13 02-07-13 Th 9:00 am - 4:00 pm D. J. Bordini Center 60536 6$175 Materials and refreshments provided.Microsoft Access-Level 2Presenter: Barbara BigalkeLearn how to maintain data consistency, customize database components and how to share Access data with other applications.Prerequisite: ‘Microsoft Access—Level 1’ or equivalent knowledge/experience.Learn About: Controlling data entry • Joining tables • Creating flexible queries • Improving forms • Sharing data across applicationsStart End Day(s) Time(s) Location Class No. Hours02-28-13 02-28-13 Th 9:00 am - 4:00 pm D. J. Bordini Center 60537 6$175 Materials and refreshments provided.Microsoft Access-Level 3Presenter: Barbara BigalkeCreate complex Access databases by structuring existing data, writing advanced queries, working with macros, making effectiveuse of forms and reports and by performing database maintenance. Prerequisite: ‘Microsoft Access—Levels 1 & 2’ or equivalentknowledge/experience.Learn About: Structuring existing data • Writing advanced queries • Simplifying tasks with macros • Creating and producing effective forms • Making reports more effective • Maintaining an Access databaseStart End Day(s) Time(s) Location Class No. Hours03-28-13 03-28-13 Th 9:00 am - 4:00 pm D. J. Bordini Center 60538 6$175 Materials and refreshments provided. 19

Microsoft Excel 2010-Level 1Presenter: Julie BirschbachUse Microsoft Excel to manage, edit and print data within spreadsheets. Create and edit basic worksheets and workbooks.Prerequisite: Basic knowledge of Windows® is recommended.Learn About: Creating a basic worksheet • Performing calculations • Modifying a worksheet • Formatting a worksheet • Printing workbook contents • Managing large workbooksStart End Day(s) Time(s) Location Class No. Hours01-11-13 01-11-13 F 9:00 am - 4:00 pm D. J. Bordini Center 60539 603-08-13 03-08-13 F 9:00 am - 4:00 pm D. J. Bordini Center 60540 606-06-13 06-06-13 Th 9:00 am - 4:00 pm D. J. Bordini Center 70005 6$175 Materials and refreshments provided.Microsoft Excel 2010-Level 2Presenter: FVTC FacultyUse Microsoft Excel to streamline and enhance your spreadsheets with templates, charts, graphics and formulas. Apply visualelements and advanced formulas to a worksheet to display data in various formats. Prerequisite: ‘Microsoft Excel—Level 1’ orequivalent knowledge/experience.Learn About: Calculating data with advanced formulas • Organizing worksheet and table data • Presenting data using charts • Analyzing data using PivotTables and PivotCharts • Inserting graphic objects • Customizing and enhancing workbooks and the Excel environmentStart End Day(s) Time(s) Location Class No. Hours02-08-13 02-08-13 F 9:00 am - 4:00 pm D. J. Bordini Center 60541 603-22-13 03-22-13 F 9:00 am - 4:00 pm D. J. Bordini Center 60542 606-13-13 06-13-13 Th 9:00 am - 4:00 pm D. J. Bordini Center 70006 6$175 Materials and refreshments provided.Microsoft Excel 2010-Level 3Presenter: Patty SchaeferExtend your knowledge into more specialized and advanced capabilities of Microsoft Excel by automating some common tasks,applying advanced analysis techniques to more complex data sets, collaborating on worksheets with others and sharing Exceldata with other applications. Prerequisite: ‘Microsoft Excel—Levels 1 & 2’ or equivalent knowledge/experience.Learn About: Streamlining workflow • Collaborating with others • Auditing worksheets • Working with multiple workbooks • Importing and exporting data • Analyzing data • Using Excel with the web • Structuring workbooks with XMLStart End Day(s) Time(s) Location Class No. Hours04-12-13 04-12-13 F 9:00 am - 4:00 pm D. J. Bordini Center 60543 606-20-13 06-20-13 Th 9:00 am - 4:00 pm D. J. Bordini Center 70007 6$175 Materials and refreshments provided. 20

Microsoft Outlook-Level 1Presenter: Sharon WeitzLearn the skills you need to start sending and responding to email in Outlook, as well as maintaining your calendar, schedulingmeetings and working with tasks and notes. Prerequisite: Basic knowledge of Windows® is recommended.Learn About: Getting started with Outlook • Composing messages • Organizing messages • Managing contacts • Scheduling appointments • Managing meetings, tasks and notesStart End Day(s) Time(s) Location Class No. Hours05-03-13 05-03-13 F 9:00 am - 4:00 pm D. J. Bordini Center 60544 6$175 Materials and refreshments provided.Microsoft PowerPoint 2010-Level 1Presenter: Patty SchaeferExplore the PowerPoint environment and create a new presentation. Format text on slides to enhance clarity. Add and modifygraphical objects within a presentation. Add tables and charts to present data in a structured form. Prerequisite: Basic knowledgeof Windows® is recommended.Learn About: Getting started with PowerPoint • Creating a presentation • Setting up a slide • Using charts, graphic images and tables • Formatting text on slides • Inserting and modifying graphical objects • Preparing to deliver a presentationStart End Day(s) Time(s) Location Class No. Hours01-25-13 01-25-13 F 9:00 am - 4:00 pm D. J. Bordini Center 60545 6$175 Materials and refreshments provided.Microsoft PowerPoint 2010-Level 2Presenter: Patty SchaeferKeep your audience interested and enhance basic presentations into powerful communication tools. Customize the PowerPointinterface to suit your requirements and use the new and enhanced features to create dynamic and visually-appealingpresentations. Also finalize a presentation and secure it to authenticate its validity. Prerequisite: ‘Microsoft PowerPoint—Level 1’or equivalent knowledge/experience.Learn About: Customizing the PowerPoint environment and slide presentations • Customizing a design template • Adding special effects and diagrams to presentations • Collaborating on a presentation • Securing and distributing a presentationStart End Day(s) Time(s) Location Class No. Hours05-10-13 05-10-13 F 9:00 am - 4:00 pm D. J. Bordini Center 60546 6$175 Materials and refreshments provided.Microsoft Project 2010-Level 1Presenter: Patty SchaeferCreate a project plan containing tasks and organize these tasks in a work breakdown structure containing task relationships.Learn to create and assign resources and finalize the project to implement the project plan. Prerequisite: Basic knowledge ofWindows® is recommended. Knowledge of project management concepts is helpful.Learn About: Getting started with Microsoft Project • Creating a project plan • Managing tasks in a project plan • Managing resources in a project plan • Finalizing the project planStart End Day(s) Time(s) Location Class No. Hours04-19-13 04-19-13 F 9:00 am - 4:00 pm D. J. Bordini Center 60547 6$175 Materials and refreshments provided. 21

Microsoft Visio-Level 1Presenter: Patty SchaeferLearn how to design and manage basic diagrams, workflows and flowcharts. Diagrams and charts play a pivotal role inknowledge dissemination, making complex data easy to understand. Become familiar with a host of features useful in creatingpictorial representations of information. Prerequisite: Basic knowledge of Windows® and familiarity with personal computers isrecommended.Learn About: Getting started with Visio • Creating a route map • Enhancing a basic diagram • Creating process diagrams • Representing an organization hierarchyStart End Day(s) Time(s) Location Class No. Hours04-04-13 04-04-13 Th 9:00 am - 4:00 pm Appltn Sustainability Tech Ctr 60548 6$175 Materials and refreshments provided.Microsoft Word 2010-Level 1Presenter: Sharon WeitzLearn the basic concepts needed to produce professional business documents. Create, edit and enhance standard businessdocuments using Microsoft Word and its many features. Prerequisite: Basic knowledge of Windows® is recommended.Learn About: Creating a basic document • Formatting text • Formatting paragraphs • Adding tables • Inserting graphic objects • Controlling page appearance • Proofing a documentStart End Day(s) Time(s) Location Class No. Hours01-18-13 01-18-13 F 9:00 am - 4:00 pm D. J. Bordini Center 60549 6$175 Materials and refreshments provided.Microsoft Word-Level 2Presenter: Patty SchaeferCreate complex documents in Microsoft Word and build personalized efficiency tools. Customize and automate the way MicrosoftWord works for you. Improve the quality of your work by enhancing your documents with customized elements. Prerequisite:‘Microsoft Word—Level 1’ or equivalent knowledge/experience.Learn About: Managing lists • Customizing formatting with styles and themes • Modifying pictures • Components such as customized lists, tables, charts and graphics • Inserting content using quick parts • Controlling text flow • Using templates to automate document creation • Automating mail merges • Using macros to automate tasksStart End Day(s) Time(s) Location Class No. Hours02-15-13 02-15-13 F 9:00 am - 4:00 pm D. J. Bordini Center 60550 6$175 Materials and refreshments provided.Microsoft Word-Level 3Presenter: Patty SchaeferCreate, manage, revise and distribute long documents and forms. Learn to collaborate with others and secure documents. Makedocuments easier to use. Prerequisite: ‘Microsoft Word—Level 1 & 2’ or equivalent knowledge/experience.Learn About: Using Microsoft Word with other programs • Managing document versions • Adding reference marks and notes • Securing a document • Creating forms • Simplifying long documents • Creating web pagesStart End Day(s) Time(s) Location Class No. Hours03-15-13 03-15-13 F 9:00 am - 4:00 pm D. J. Bordini Center 60551 6$175 Materials and refreshments provided. 22

QuickBooks 2011-Level 1Presenter: Patty SchaeferFocus on the fundamentals and features of QuickBooks 2011 to manage an organization’s financials. Participants exploreQuickBooks interface and QuickBooks centers. Learn to set up a company and update the Chart of Accounts, build and managelists, manage inventory using the Vendor Center, record a product sale, create an invoice for services and work with bankaccounts. Prerequisite: Basic knowledge of Windows® is recommended.Learn About: QuickBooks basics • Setting up a company • Working with lists • Setting Up Inventory • Selling Your Product • Invoicing for services • Sharing filesStart End Day(s) Time(s) Location Class No. Hours03-07-13 03-07-13 Th 9:00 am - 4:00 pm D. J. Bordini Center 60552 6$175 Materials and refreshments provided.QuickBooks 2011-Level 2Presenter: Patty SchaeferElaborate on how to customize forms, create and modify reports, track and pay sales tax, use QuickBooks to write letters andsynchronize QuickBooks with other contact management software. Prerequisite: ‘QuickBooks 2011—Level 1’ or equivalentknowledge and experience is recommended.Learn About: Customizing forms • Using other QuickBooks accounts • Creating reports and graphics • Tracking and paying sales tax • Doing payroll with QuickBooks • Estimating time, tracking and job costing • Writing letters • Synchronizing with contact management softwareStart End Day(s) Time(s) Location Class No. Hours03-21-13 03-21-13 Th 9:00 am - 4:00 pm D. J. Bordini Center 60553 6$175 Materials and refreshments provided.Using Captivate to Create Online TutorialsPresenter: Joshua JanikowskiCaptivate is a powerful tool for capturing computer imaging and creating print and online tutorials. Record training or import yourexisting Microsoft PowerPoint content and make it more engaging with rich media, application simulations, branching scenariosand quizzes. Provide your staff with print and computer-based resources and materials with these easy-to-use tools.Learn About: Record training and importing PowerPoint content to Captivate • Using rich media, application simulations, branching scenarios and quizzes to make your trainings more engagingStart End Day(s) Time(s) Location Class No. Hours03-19-13 03-19-13 Tu 9:00 am - 4:00 pm D. J. Bordini Center 64220 6$175 Materials and refreshments provided. Join the Fox Valley Technical College Business & Industry Services on Thursday, February 7, 2013 for Tools for Talent Development! This FREE event features a special session on SlideRocket: Presentations with Personality. Join us for this complimentary training session. 23

Construction Construction-related training through FVTC’s Business & Industry Services offers employees the benefit of basic, advanced & specialized technical training to improve their professional expertise, while your organization benefits from a more qualified workforce. Explore more at www.fvtc.edu/bis/constructionLead-Safe Renovator TrainingPresenter: Lake States Environmental LTDContractors conducting remodeling, renovating and/or painting activities in homes built before 1978 need to have at least onemember of their crew certified as a Lead Safe Renovator. This course satisfies the training requirement to obtain certification as aLead-Safe Renovator through the Wisconsin Department of Health Services. Additional information available atwww.lakestates.com or call (800) 254-9811.Learn About: Background information, regulations, worksite preparation and the health effects of exposure to lead • Conducting interim control and non-abatement activities • Worksite clean-up, disposal and recordkeeping requirementsStart End Day(s) Time(s) Location Class No. Hours02-26-13 02-26-13 Tu 8:00 am - 5:00 pm D. J. Bordini Center 61137 804-30-13 04-30-13 Tu 8:00 am - 5:00 pm D. J. Bordini Center 61138 805-28-13 05-28-13 Tu 8:00 am - 5:00 pm D. J. Bordini Center 61139 806-25-13 06-25-13 Tu 8:00 am - 5:00 pm D. J. Bordini Center 70008 809-24-13 09-24-13 Tu 8:00 am - 5:00 pm D. J. Bordini Center 80001 812-17-13 12-17-13 Tu 8:00 am - 5:00 pm D. J. Bordini Center 80002 8$225 Materials and refreshments provided Home Inspection Training The home inspection training course will provide you all the tools you need to successfully start your own, very profitable, Home Inspection Business. Contact us today to learn more. The topics that will be covered include: • Structure • Exteriors • Roofs • Plumbing • Electrical • Heating • Cooling • Interiors • Insulation • Ventilation 24

Customer Service, Sales & Marketing Growing and retaining customer relationships are critical to expanding your business. Fox Valley Technical College offers a variety of options to improve the skills for marketing, sales and customer service professionals responsible for achieving results. Explore more at www.fvtc.edu/bis/customerserviceNetworking for Success: Building your Business by Customizing your NetworkPresenter: Kelly RowlandFace to face networking is the most effective form of marketing, if used correctly. Get an overview of how to use face to facenetworking for your business. Learn the seven types of networks and how to choose the ones right for your business. We discusshow to secure the appointment while at the event to grow your bottom line. Sales representatives and business owners who areresponsible for marketing their businesses will want to attend this session to increase profitability through networking.Learn About: The 7 different types of networks • The 10 + 1 rule when networking a mixer • Networking with different behavioral styles • The value of face to face networkingStart End Day(s) Time(s) Location Class No. Hours02-22-13 02-22-13 F 8:00 am - 10:30 am D. J. Bordini Center 63142 204-23-13 04-23-13 Tu 6:00 pm - 8:30 pm D. J. Bordini Center 63143 2$39 Materials and refreshments provided.Telephone Communication TechniquesPresenter: Nathaniel ThomasIn todays fast-paced workplace, effective telephone techniques are essential for quick, efficient communication.Customer-focused organizations know a courteous, friendly attitude helps build customer loyalty and enhance vendorrelationships. Develop a telephone personality that creates a positive first impression and fosters goodwill.Learn About: Identify needs and expectations of telephone customers • Identify and apply customer service concepts to telephone conversations • Speak at an appropriate rate and volume • Respond appropriately to incoming calls, including complaints • Take complete, accurate messages • Use good listening skills to understand the message and diffuse emotional barriers • Create effective voicemail messages • Communicate a positive, courteous and helpful attitudeStart End Day(s) Time(s) Location Class No. Hours04-02-13 04-02-13 Tu 8:00 am - 12:00 pm D. J. Bordini Center 60974 4$139 Materials and refreshments provided. 25

The Customer ExperiencePresenter: Nathaniel ThomasFocuses on understanding how ones attitude affects people. Participants will work to understand the factors involved inidentifying attitudes and techniques for improving them. Role-play and real-life work situations will be used.Learn About: Seeing complaints and difficult customers as gifts • Dealing with the emotional customer • Reading nonverbal cues • Checking perceptions • Using assertive/responsive communication skills to facilitate • Listening—attending and paraphrasing • Questioning • Sending ‘I’ messagesStart End Day(s) Time(s) Location Class No. Hours03-12-13 03-12-13 Tu 8:00 am - 12:00 pm D. J. Bordini Center 60973 4$139 Materials and refreshments provided.Time Management for the CreativePresenter: Judith RuhlDo you ever feel ‘out of sync’ with the rest of the organized, linear business world? Do traditional time management systems stifleyour creativity? Explore strategies that minimize guilt and bring you from chaos to balance. Most importantly, learn to organizeyour priorities so you can focus on the truly important things in life.Learn About: Why traditional time management systems are not for everyone • Strategies for effective time management • Action planning for successStart End Day(s) Time(s) Location Class No. Hours01-14-13 01-14-13 M 1:00 pm - 4:00 pm D. J. Bordini Center 64176 3$184 Materials and refreshments provided.Walking the Customer Service TalkPresenter: Dean MurzelloReach new milestones in your customer service. Find out what customers are seeking and detect unknown customerexpectations. Discover the four customer service principles that make you excel. Deal with difficult situations to build customerloyalty.Learn About: Realize legs can ‘walk the talk’ and make slogans a reality • Create memorable experiences by giving away pickles • Apply the technique of winning over difficult customers to your challenging situationsStart End Day(s) Time(s) Location Class No. Hours05-03-13 05-03-13 F 8:00 am - 12:00 pm D. J. Bordini Center 60982 4$149 Materials and refreshments provided. Connect with FVTC Business & Industry Services: • Facebook • Twitter • YouTube • LinkedIn • Pinterest 26

Engineering Technologies FVTC’s customized training and technical assistance solutions provide employees in manufacturing, design, sales, construction, inspection and maintenance with the proficiency to become more productive and precise problem solvers. Explore more at www.fvtc.edu/bis/engineeringITS Installer 1 Training: IN101Presenter: Joshua BessetteThe Installer 1 course is designed to provide entry level ITS cabling installers with the background, knowledge and basic skillsneeded to function effectively on the job. This intense 40 hour course emphasizes industry codes and standards, safety, industrybest practices, and hands on skills that will immediately impact the learner’s productivity on the jobsite. No cabling experience isnecessary to attend the IN101 course.To see additional information and offerings visit: www.fvtc.edu/BICSI.Start End Day(s) Time(s) Location Class No. Hours02-04-13 02-08-13 M Tu W Th F 7:30 am - 4:00 pm Appleton Campus 63392 4005-13-13 05-17-13 M Tu W Th F 7:30 am - 4:00 pm Appleton Campus 63394 40$1,600 Materials provided.ITS Installer 1 Exam: IN101Presenter: Joshua BessetteTake BICSIs Installer 1 exam which includes the written portion as well as the hands-on tasks to document your abilities and getan edge on your competition in the cabling installation industry.To see additional information and offerings visit: www.fvtc.edu/BICSI.Start End Day(s) Time(s) Location Class No. Hours02-09-13 02-09-13 Sa 7:30 am - 2:00 pm Appleton Campus 63400 605-18-13 05-18-13 Sa 7:30 am - 2:00 pm Appleton Campus 63401 6$300 Materials provided. 27

ITS Installer 2, Copper Training: IN225Presenter: Joshua BessetteThe IN225 course begins with an overview of copper transmission principles, professionalism, life safety and general industrybest practices, as related to copper. A significant amount of course time will then be spent on BICSI best practices for theinstallation, termination, testing and retrofitting of copper cable. Grounding, bonding, and lightning protection, firestopping, andpathways and spaces are also covered in the IN225 course. The student must have 1 year of current and verifiable installationexperience before enrolling in the IN225 course.To see additional information and offerings visit: www.fvtc.edu/BICSI.Start End Day(s) Time(s) Location Class No. Hours02-18-13 02-22-13 M Tu W Th F 7:30 am - 4:00 pm Appleton Campus 63396 4005-20-13 05-24-13 M Tu W Th F 7:30 am - 4:00 pm Appleton Campus 63398 40$1,600 Materials provided.ITS Installer 2 Copper Exam: IN225Presenter: Joshua BessetteGain your BICSI ITS Installer 2 Copper credential by passing this comprehensive exam. Written and hands-on testing provided.Must have at least one year current and verifiable ITS industry cabling installation experience.To see additional information and offerings visit: www.fvtc.edu/BICSI.Start End Day(s) Time(s) Location Class No. Hours02-23-13 02-23-13 Sa 7:30 am - 2:00 pm Appleton Campus 63402 605-25-13 05-25-13 Sa 7:00 am - 2:00 pm Appleton Campus 63404 6$300 Materials provided.ITS Installer 2, Fiber Training: IN250Presenter: Joshua BessetteThe IN250 course will open with an overview of fiber optic transmission principles, professionalism, life safety and industry bestpractices, as related to fiber. A significant amount of course time will then be spent on installation, splicing, termination, testingand retrofitting of optical fiber cable. In addition to the significant hands on, field coordination, firestopping, and pathways andspaces are covered. The student must have a minimum of 2 years of current and verifiable installation experience prior toenrolling in the IN250 course.To see additional information and offerings visit: www.fvtc.edu/BICSI.Start End Day(s) Time(s) Location Class No. Hours03-04-13 03-08-13 M Tu W Th F 7:30 am - 4:00 pm Appleton Campus 63399 40$1,600 Materials provided. 28

ITS Installer 2 Fiber Exam: IN250Presenter: Joshua BessetteGain your BICSI ITS Installer 2 Fiber credential by passing this exam. Written and hands-on portions are provided. 50+ hours ofstudy in the ITS IMM and industry experience are highly recommended. Must provide at least one year of current and verifiableITS cabling installation experience to be eligible for testing.To see additional information and offerings visit: www.fvtc.edu/BICSI.Start End Day(s) Time(s) Location Class No. Hours03-09-13 03-09-13 Sa 7:30 am - 2:00 pm Appleton Campus 63405 6$300 Materials provided.ITS Technician Training: TE350Presenter: Joshua BessetteAn advanced study of copper splicing, testing and troubleshooting will open this course. A significant amount of course time willthen be spent on the splicing, testing and troubleshooting of optical fiber cable. The third major topic covered in this class will befield coordination, including site surveys, blueprint reading, network infrastructure and project management. This course will alsocover some special topics within ITS cabling installation, including data center installation and health care facilities. The learnermust have at least 3 years current and verifiable installation experience prior to enrolling in the TE350 course. It is also highlyrecommended the learner holds the IN225 or IN250 credential before taking the TE350 course.To see additional information and offerings visit: www.fvtc.edu/BICSI.Start End Day(s) Time(s) Location Class No. Hours04-29-13 05-03-13 M Tu W Th F 7:30 am - 4:00 pm Appleton Campus 63407 40$1,600 Materials provided.ITS Technician Exam: TE350Presenter: Joshua BessetteBe a cable master. Earn BICSIs top ITS cabling installation credential by passing the technician exam. Written and hands-onexams are provided. 50+ hours of independent study and three years verifiable and current ITS cabling experience are minimumrecommendations to complete prior to registering for the exam.To see additional information and offerings visit: www.fvtc.edu/BICSI.Start End Day(s) Time(s) Location Class No. Hours05-04-13 05-04-13 Sa 7:30 am - 2:00 pm Appleton Campus 63406 6$300 Materials provided.Lead-Safe Renovator TrainingPresenter: Lake States Environmental LTDContractors conducting remodeling, renovating and/or painting activities in homes built before 1978 need to have at least onemember of their crew certified as a Lead Safe Renovator. This course satisfies the training requirement to obtain certification as aLead-Safe Renovator through the Wisconsin Department of Health Services. Additional information available atwww.lakestates.com or call (800) 254-9811.Learn About: Background information, regulations, worksite preparation and the health effects of exposure to lead • Conducting interim control and non-abatement activities • Worksite clean-up, disposal and recordkeeping requirementsStart End Day(s) Time(s) Location Class No. Hours02-26-13 02-26-13 Tu 8:00 am - 5:00 pm D. J. Bordini Center 61137 804-30-13 04-30-13 Tu 8:00 am - 5:00 pm D. J. Bordini Center 61138 8 29

05-28-13 05-28-13 Tu 8:00 am - 5:00 pm D. J. Bordini Center 61139 806-25-13 06-25-13 Tu 8:00 am - 5:00 pm D. J. Bordini Center 70008 809-24-13 09-24-13 Tu 8:00 am - 5:00 pm D. J. Bordini Center 80001 812-17-13 12-17-13 Tu 8:00 am - 5:00 pm D. J. Bordini Center 80002 8$225 Materials and refreshments providedProject ManagementPresenter: Lee BinzThis seminar takes you through the entire project management cycle. This includes planning, scheduling and controlling a majorproject using tools to involve your people in the project. By providing tools to bring projects in on time and on budget, ‘ProjectManagement’ helps you better utilize the human resources, equipment and materials available to your project. These projectmanagement tools help gain up-front commitment to project priorities and schedules and helps keep track of those commitments.Learn About: Developing a project mission and objectives • Project management tools such as SWOT analysis, risk analysis, Gantt charts, progress review meetings, critical path method • Obtaining cooperation and commitment for the projectStart End Day(s) Time(s) Location Class No. Hours03-29-13 03-29-13 F 8:00 am - 4:00 pm D. J. Bordini Center 64396 8$300 Materials, refreshments and lunch provided. FVTC can get you started in the right direction. Get certified in: • IN101: ITS Installer 1 Training • IN225: ITS Installer 2, Copper Training • IN250: ITS Installer 2, Fiber Training • TE350: ITS Technician Training Not ready to take the certification exam, start by taking the course. Visit: www.fvtc.edu/BICSI 30

Environmental Health & Safety FVTC’s Business & Industry Services continue to expand in response to emerging topics of interest with a series of environmental health and safety services for organizations and their employees. Get safe with a series of environmental health and safety services for organizations and their employees. Explore more at www.fvtc.edu/bis/safetyOSHA Forklift & Lift Truck Training: ClassroomPresenter: Kenneth KempferOSHAs ‘Forklift Rule’ requires operators of powered industrial trucks to be trained in their safe operation. The training mustconsist of classroom and hands-on instruction that is worksite and vehicle specific. Employers must verify that the requiredtraining and evaluation has been conducted and the operator is competent to safely perform an operators duties. This seminar,coupled with individual operator evaluation, meets OSHA standards. Evaluations can be conducted at the sponsoringorganizations worksite on each type of powered industrial truck operated for an additional fee.This course does not include any hands-on forklift training or evaluation.To see additional information and offerings visit: www.fvtc.edu/forkliftLearn About: Safety rules and practices • Unique hazards of forklift operation • Performing a vehicle inspectionStart End Day(s) Time(s) Location Class No. Hours01-17-13 01-17-13 Th 9:00 am - 12:00 pm D. J. Bordini Center 64407 303-28-13 03-28-13 Th 9:00 am - 12:00 pm D. J. Bordini Center 64417 304-11-13 04-11-13 Th 9:00 am - 12:00 pm Oshkosh Riverside Campus 64429 304-25-13 04-25-13 Th 9:00 am - 12:00 pm D. J. Bordini Center 64430 305-23-13 05-23-13 Th 9:00 am - 12:00 pm D. J. Bordini Center 64431 309-19-13 09-19-13 Th 9:00 am - 12:00 pm D. J. Bordini Center 80066 3$79 Materials provided. 31

OSHA Forklift & Lift Truck Training: Hands-OnPresenter: Kenneth KempferHands-on instruction that is delivered at Fox Valley Technical College is a class 4, internal combustion lift truck solid tirehands-on class. There are seven different class safety performance evaluations. Once you complete this hands-on training, alongwith the classroom training you will receive a certificate of completion. In addition to this certification, a hands-on evaluation willneed to be observed from your employer on their lifts.To see additional information and offerings visit: www.fvtc.edu/forkliftLearn About: How to operate a lift truck with valuable hands-on experience & observing others • How to complete the seven different class safety performance evaluationsStart End Day(s) Time(s) Location Class No. Hours01-17-13 01-17-13 Th 1:00 pm - 2:30 pm Appleton Transportation Center 64571 103-28-13 03-28-13 Th 1:00 pm - 2:30 pm Appleton Transportation Center 64572 104-25-13 04-25-13 Th 1:00 pm - 2:30 pm Appleton Transportation Center 64573 105-23-13 05-23-13 Th 1:00 pm - 2:30 pm Appleton Transportation Center 64574 109-19-13 09-19-13 Th 1:00 pm - 2:30 pm D. J. Bordini Center 80085 111-07-13 11-07-13 Th 1:00 pm - 2:30 pm Appleton Transportation Center 80086 1$50Forklift Safety - Training the TrainerPresenter: J.J. Keller & Associates IncBe sure youre in compliance with OSHAs powered industrial truck training requirements by attending this seminar. This sessionis specifically designed for those who need to train employees on how to safely and properly operate powered industrial trucksand forklifts. Also, learn how to implement an effective testing program to determine your operators knowledge, skill andunderstanding.Learn About: Proper lift truck and forklift operation • Trainer best practices • Designing, delivery and assessing effective forklift trainingStart End Day(s) Time(s) Location Class No. Hours03-27-13 03-27-13 W 8:00 am - 5:00 pm D. J. Bordini Center 63448 805-22-13 05-22-13 W 8:00 am - 5:00 pm D. J. Bordini Center 63449 810-30-13 10-30-13 W 8:00 am - 5:00 pm D. J. Bordini Center 80017 8$395 Materials, refreshments and lunch provided.Hazardous Material (Haz Mat) Certification: Ground TransportationPresenter: J.J. Keller & Associates IncWhen was the last time you or your employees attended hazmat training? Hazmat regulations are constantly changing to allowthose regulations to become more cohesive with UN recommendations, international hazmat regulations, IATA and IMOregulations. This seminar provides the latest information and "know-how" to make your transition seamless. HM-232 is nowenforced! The DOT means business when it comes to the transportation of hazardous materials especially now, with theincreased security risks to hazmat employees, vehicles and facilities. Nothing less than full cooperation–full compliance byhazmat employers–is acceptable to the DOT.Learn About: Familiarity with the regulations • Know specific regulations pertaining to a specific job function • Ablility to recognize and identify hazardous materials • Knowledge of emergency response, self-protection and accident prevention methods and proceduresStart End Day(s) Time(s) Location Class No. Hours03-28-13 03-28-13 Th 8:00 am - 5:00 pm D. J. Bordini Center 63446 805-23-13 05-23-13 Th 8:00 am - 5:00 pm D. J. Bordini Center 63447 8 32

10-31-13 10-31-13 Th 8:00 am - 5:00 pm D. J. Bordini Center 80016 8$395 Materials, refreshments and lunch provided.OSHA Safety Day - ConferencePresenter: FVTC FacultySafety is an integral part of the workplace no matter where you work! This conference is designed to provide the resources andinformation to enhance safety through awareness, design, delivery and evaluation. The resource materials can be used toeffectively understand and apply safety to the workplace.Additional information available at www.fvtc.edu/safetyday.Start End Day(s) Time(s) Location Class No. Hours01-08-13 01-08-13 Tu 7:45 am - 4:30 pm Appleton Campus 63681 8$29 Materials, refreshments and lunch provided OSHAs Forklift Rule requires operators of powered industrial trucks to be trained in their safe operation. The training must consist of classroom and hands-on instruction that is worksite and vehicle specific. Seminar Dates & More Information 33

Global Education & Services With the changing local demographics and global economy, there is an immediate need to understand other cultures. FVTC’s Business & Industry Services offers customized training that values diversity and teaches multi-cultural communication. Explore more at www.fvtc.edu/bis/globalGlobal Trade, Finance & BankingPresenter: Nancy MyersLearn about foreign exchanges and banking practices. Understand the impact of a customers compliance, logistics anddocumentation. Learn about the process and management of import, export and letters of credit.Learn About: Foreign exchanges and banking practices • Customer’s compliance • Logistics and documentation • Letter of creditStart End Day(s) Time(s) Location Class No. Hours01-04-13 02-01-13 M Tu W Th F 12:00 am - 12:01 am Internet On-line 63451 9 Sa Su$179 Fee includes online instruction only. Additional course, textbook and series information: www.fvtc.edu/gbp or (920) 735-4844.Global Supply Chain & Logistics ManagementPresenter: Nancy MyersExplore strategies and gain insight into building a solid international supply chain. Learn factors that affect transportation modes;product classification, trade agreements, safety issues and key information regarding regulatory requirements.Learn About: International Supply Chain • Transportation modes • Product classification and trade agreements • Safety issues and regulatory requirementsStart End Day(s) Time(s) Location Class No. Hours02-04-13 03-04-13 M Tu W Th F 12:00 am - 12:01 am Internet On-line 61253 18 Sa Su$179 Fee includes online instruction only. Additional course, textbook and series information: www.fvtc.edu/gbp or (920) 735-4844. 34

Global Operations ManagementPresenter: Nancy MyersLearn global business planning techniques including vision and mission statements, legal and government compliance issues.Gain a practical understanding of strategic and operational functions, including global human resources options.Learn About: Global business planning • Legal and government compliance • Strategic and operations functions • Global human resource optionsStart End Day(s) Time(s) Location Class No. Hours03-04-13 04-02-13 M Tu W Th F 12:00 am - 12:01 am Internet On-line 61254 18 Sa Su$179 Fee includes online instruction only. Additional course, textbook and series information: www.fvtc.edu/gbp or (920) 735-4844.Global Business Professional CapstonePresenter: Nancy MyersReview the key content and insights of the Global Business Professional seminars. Discuss practical applications. Sharestrategies for how to prepare for and participate in the NASBITE CGBP exam. A practice exam will be taken and discussed.Learn About: Overview of key content within Global Business Professional series • Review of NASBITE CGBP credential and exam *Being more efficient and well-rounded in your organizational role as you become cross-trained in the various areas of international businessStart End Day(s) Time(s) Location Class No. Hours04-03-13 04-30-13 M Tu W Th F 12:00 am - 12:01 am Internet On-line 61255 18 Sa Su$179 Fee includes online instruction only. Additional course, textbook and series information: www.fvtc.edu/gbp or (920) 735-4844.Chinese for Business and Travel-4 hrPresenter: FVTC FacultyDesigned for anyone doing business or planning to travel to China and other Asian countries. Learn basic language greeting andintroductions. Learn about business etiquette and relationships. Eliminate communication barriers and gain an understanding ofcultural assumptions. Travel tip preparation and gift giving will be covered.Learn About: Overview of China • Basic Chinese phrases and introduction of language • Travel essentials • Chinese cultureStart End Day(s) Time(s) Location Class No. Hours02-07-13 02-07-13 Th 12:30 pm - 4:30 pm D. J. Bordini Center 64179 4$99 Materials provided. 35

Doing Business in India: Culture, Customs & WorkplacePresenter: Dean MurzelloDo you have employees/consultants from India, outsource products or services to India, or want to effectively tap the hugecustomer base in India? The growing economy of India and the influx of Indians in the workplace make this a must attend event.Understand the culture, customs and etiquette of the Indian people and explore ways to do business in the worlds largestdemocracy.The seminar includes information on a business and culture travel opportunity that offers unique experiences with Indian cultureand businesses. Additional information available at www.fvtc.edu/india2013.Learn About: Three BIG principles to maximize business success • Fundamentals of culture, communications and customs • Working with Indians in the workplace • Meal customs and sample Indian snacksStart End Day(s) Time(s) Location Class No. Hours05-02-13 05-02-13 Th 10:00 am - 12:00 pm D. J. Bordini Center 64162 2$29 Materials and refreshments provided.Hazardous Material (Haz Mat) Certification: Ground TransportationPresenter: J.J. Keller & Associates IncWhen was the last time you or your employees attended hazmat training? Hazmat regulations are constantly changing to allowthose regulations to become more cohesive with UN recommendations, international hazmat regulations, IATA and IMOregulations. This seminar provides the latest information and "know-how" to make your transition seamless. HM-232 is nowenforced! The DOT means business when it comes to the transportation of hazardous materials especially now, with theincreased security risks to hazmat employees, vehicles and facilities. Nothing less than full cooperation–full compliance byhazmat employers–is acceptable to the DOT.Learn About: Familiarity with the regulations • Know specific regulations pertaining to a specific job function • Ablility to recognize and identify hazardous materials • Knowledge of emergency response, self-protection and accident prevention methods and proceduresStart End Day(s) Time(s) Location Class No. Hours03-28-13 03-28-13 Th 8:00 am - 5:00 pm D. J. Bordini Center 63446 805-23-13 05-23-13 Th 8:00 am - 5:00 pm D. J. Bordini Center 63447 810-31-13 10-31-13 Th 8:00 am - 5:00 pm D. J. Bordini Center 80016 8$395 Materials, refreshments and lunch provided.Nuts and Bolts of International TransportationPresenter: FVTC FacultyLearn the role of freight forwarder and broker as well as import/export transportation cycle and basics of ocean and air transit.Designed as an overview of the export process from initial receipt of a request for a quote to movement of the goods to asuccessful delivery at destination.Learn About: Role of freight forwarder and broker • Export transportation cycle and basics of ocean and air transit • Market research process to successfully sell product without surprises • Quotations and pro forma invoices • The logistics process – a review of the modes of transport and issues • Export Compliance & AES (Automated Export System) review – export your product without violating U.S. lawsStart End Day(s) Time(s) Location Class No. Hours01-31-13 01-31-13 Th 9:00 am - 12:00 pm D. J. Bordini Center 64332 3$99 Materials and refreshments provided. 36

Spanish 1 Corrections OfficersPresenter: Renzo SecchiThis introductory seminar provides participants with basic communication of the Spanish language through vocabulary andcommonly-used expressions. This training is perfect for detention and correction officers at local, state and federal levels to helpcommunicate with Spanish-speakers in daily processing and confinement situations. Improve your understanding of Hispanicworkers and their culture in the workplace.Learn About: Basic Spanish pronunciation and vocabulary • Basic expressions and phrases • Corrections related phrases • Cultural comparisonsStart End Day(s) Time(s) Location Class No. Hours05-17-13 05-17-13 F 9:00 am - 3:00 pm D. J. Bordini Center 64213 6$159 Materials and refreshments provided. Registration/Refund deadline is ten days prior to each session.Spanish 1 HealthcarePresenter: Leah Caceres LutzowIn this interactive session, learn basic Spanish for healthcare settings including: pronunciation, greetings, vocabulary andcommon commands. This seminar is designed for all classifications of healthcare workers. It provides insight into the Spanishlanguage and culture and is designed to facilitate communication between patients and healthcare staff.Learn About: Basic Spanish pronunciation and vocabulary • Basic expressions and phrases • Healthcare related phrases • Cultural comparisonsStart End Day(s) Time(s) Location Class No. Hours04-10-13 04-10-13 W 9:00 am - 3:00 pm D. J. Bordini Center 62878 6$159 Materials, refreshments and lunch provided. Registration deadline is April 1, 2013. Enhance your resume and become globally savvy by completing the Global Business Professional Series and adding related professional certifications. • Managing Cross-Cultural Relationships • Global Sales, Marketing & Product Promotion • Global Trade, Finance & Banking • Global Supply Chain & Logistics Management • Global Operations Management • Global Business Professional Capstone 37

Healthcare & Human Services The increasing demand for health and human services is expected to continue for decades. Fox Valley Technical College draws on its expertise as a training and service provider to help your organization meet its health and human services needs. Explore more at www.fvtc.edu/bis/health&humanservicesSpanish 1 HealthcarePresenter: Leah Caceres LutzowIn this interactive session, learn basic Spanish for healthcare settings including: pronunciation, greetings, vocabulary andcommon commands. This seminar is designed for all classifications of healthcare workers. It provides insight into the Spanishlanguage and culture and is designed to facilitate communication between patients and healthcare staff.Learn About: Basic Spanish pronunciation and vocabulary • Basic expressions and phrases • Healthcare related phrases • Cultural comparisonsStart End Day(s) Time(s) Location Class No. Hours04-10-13 04-10-13 W 9:00 am - 3:00 pm D. J. Bordini Center 62878$159 Materials, refreshments and lunch provided. Registration deadline is April 1, 2013. View our Hot Topics • EXCELerated Leadership Series • Project Management • Adobe Creative Suite • Microsoft Office Suite • Adobe Captivate • Forklift Training • Lean Six Sigma Certificates 38

Horticulture, Agriculture & Natural Resources Arm your employees with the agri-business and natural resource skills needed to be successful. FVTC’s Business & Industry Services continues to expand offerings of customized services in sustainability, forestry, public works, sanitation and parks. Explore more at www.fvtc.edu/bis/agricultureLead-Safe Renovator TrainingPresenter: Lake States Environmental LTDContractors conducting remodeling, renovating and/or painting activities in homes built before 1978 need to have at least onemember of their crew certified as a Lead Safe Renovator. This course satisfies the training requirement to obtain certification as aLead-Safe Renovator through the Wisconsin Department of Health Services. Additional information available atwww.lakestates.com or call (800) 254-9811.Learn About: Background information, regulations, worksite preparation and the health effects of exposure to lead • Conducting interim control and non-abatement activities • Worksite clean-up, disposal and recordkeeping requirementsStart End Day(s) Time(s) Location Class No. Hours02-26-13 02-26-13 Tu 8:00 am - 5:00 pm D. J. Bordini Center 61137 804-30-13 04-30-13 Tu 8:00 am - 5:00 pm D. J. Bordini Center 61138 805-28-13 05-28-13 Tu 8:00 am - 5:00 pm D. J. Bordini Center 61139 806-25-13 06-25-13 Tu 8:00 am - 5:00 pm D. J. Bordini Center 70008 809-24-13 09-24-13 Tu 8:00 am - 5:00 pm D. J. Bordini Center 80001 812-17-13 12-17-13 Tu 8:00 am - 5:00 pm D. J. Bordini Center 80002 8$225 Materials and refreshments provided You need it...dont see it....Share Your Needs with us! 39

Human Resources & Workplace Skills FVTC’s training and technical services provide training solutions to resolve employee-related issues and lead to increased compliance levels, improved productivity and morale and overall employee effectiveness. Explore more at www.fvtc.edu/bis/humanresourcesDelivery Strategies to Engage LearnersPresenter: Judith RuhlPractice strategies to help your training flow smoothly. A great opportunity for trainers to continue building their skills andexpertise!Learn About: Developing and using effective visual aids • Applying questioning techniques • Practicing facilitation strategies • On-the-job training strategies • Dealing with problem participantsStart End Day(s) Time(s) Location Class No. Hours01-07-13 01-08-13 M Tu 9:00 am - 4:00 pm D. J. Bordini Center 64322 12$449 Materials and refreshments provided.Assessing Training to Assure SuccessPresenter: Judith RuhlFormalize your training expertise. Learn strategies to ensure the effectiveness of your training and your training performance.Learn About: Choosing appropriate evaluation methods • Developing measurement strategies • Creating organization-wide “buy-in” • Delivering your training module for peer review • Receiving feedback to improve your trainingStart End Day(s) Time(s) Location Class No. Hours02-11-13 02-12-13 M Tu 9:00 am - 4:00 pm D. J. Bordini Center 64323 12$449 Materials and refreshments provided. 40

Critical and Creative ThinkingPresenter: Nathaniel ThomasCritical thinking consists of practical skills anyone can learn, practice and improve. These skills enable us to think effectively,make critical decisions and solve problems. When we think effectively, we have greater control over our personal andprofessional lives. We are better able to overcome adversity and we are more likely to successfully reach our goals. Attend thisinteractive seminar to learn more about the critical thinking skills that help you take charge of your personal and professional life.Learn About: Practical skills for critical thinking and decision making • Strategies to evaluate your own and others thinking • Approaches to thinking more effectively in business and personal relationships • Ways to overcome obstacles to critical thinkingStart End Day(s) Time(s) Location Class No. Hours02-20-13 02-20-13 W 8:00 am - 11:00 am D. J. Bordini Center 61008 3$149 Materials and refreshments providedMeeting Management: Weve Got to Stop Meeting Like ThisPresenter: Richard ReidMeetings have become a way of life in todays work world and they dont have to be a waste of time. This interactive trainingsession shows how meetings wander off course and provides specific techniques for keeping them focused, getting participantsinvolved and keeping goals on track.Learn About: Staying focused using an agenda • Involving all participants in the meeting • Resolving disagreements that occur during meetings • Making meetings more effectiveStart End Day(s) Time(s) Location Class No. Hours02-06-13 02-06-13 W 8:00 am - 11:00 am D. J. Bordini Center 61005 3$149 Materials and refreshments providedPromoting a Respectful WorkplacePresenter: FVTC FacultySince most of us spend a significant amount of time in the workplace, we want to look forward to going to work each day. Thishands-on workshop addresses what each individual can do to make their work environment a positive one. Examine yourattitudes and behaviors and learn strategies to be proactive in promoting respect throughout your organization.Learn About: Factors which influence your attitude about your workplace • The importance of familiarizing yourself with your organizations policies and laws • Acknowledging that all people have an equal right to work in a respectful workplace • Examining your attitudes, beliefs and actions towards those who are different • Ways to deal with disrespectful behaviorStart End Day(s) Time(s) Location Class No. Hours05-02-13 05-02-13 Th 8:00 am - 11:00 am D. J. Bordini Center 61006 4$149 Materials and refreshments provided 41

Strengthen Your Problem-Solving SkillsPresenter: FVTC FacultyPeople are different. In many personality conflicts, there is no reality—only individual perceptions of reality. In this interactiveseminar, learn about the causes-and-effects of interpersonal conflict and problem-solving approaches to deal with them. Practiceusing realistic scenarios to look at areas of disagreement and ideas for fostering better relationships.Learn About: Identifying attitudes that lead to interpersonal conflict • Various styles people use to deal with interpersonal conflict • Strategies to deal with adverse situations • Positive relationship principlesStart End Day(s) Time(s) Location Class No. Hours01-23-13 01-23-13 W 8:00 am - 11:00 am D. J. Bordini Center 61007 3$149 Materials and refreshments provided Join the Fox Valley Technical College Business & Industry Services on February 7, 2013 for a free event! Discover how assessment is a win-win for both the applicant and the employer. Learn out how your company can implement a successful assessment program at your company. Start investing in hiring the best employee for your company! Join us for this complimentary training session. 42

Lean Six Sigma At FVTC, our Lean Performance Center brings you Lean and Six Sigma training programs that will grow and evolve with your organization and help you accelerate performance. The FVTC Lean Performance Center features training, professional certificates and consulting services to improve your bottom line. Explore more at www.fvtc.edu/bis/leansixsigmaLean Enterprise Project Certificate: 5-Course Series SERIESPresenter: Cynthia WetzelThe Lean Enterprise Project Certificate is designed for employees at all levels of an organization who want to professionalizetheir lean skills and apply them to business and service functions. The certificate provides mentor-guided training that allowsparticipants to test what they’ve learned while relying on an expert to help plan workplace improvements. The 5-course certificateincorporates two hours of one-on-one involvement with a lean instructor to assist with a workplace project. Modules include:‘Lean Overview-Learning to See’ • ‘Lean Culture & Value Stream Mapping’ • ‘Rapid Improvement Event Preparation &Facilitation’ • ‘Standard Work & Visual Management’ • Lean Project & Instructor Support’.Learn About: Lean as a systematic approach to eliminating waste • How cultural support and value stream mapping sets the stage for lean implementation • Creating process changes through rapid improvement activities • Achieving a lean environment using standard work practices • Applying skills to a workplace lean implementationStart End Day(s) Time(s) Location Class No. Hours02-06-13 02-27-13 W 8:00 am - 4:30 pm D. J. Bordini Center 64381 4003-22-13 03-22-13 F 8:00 am - 4:30 pm D. J. Bordini Center04-04-13 04-25-13 Th 8:00 am - 4:30 pm D. J. Bordini Center 64382 4005-17-13 05-17-13 F 8:00 am - 4:30 pm D. J. Bordini Center$1,800 Save $200 when registering for this 5-module series. Materials and refreshments provided.Lean Overview: Learning to SeePresenter: Cynthia WetzelIntroduces a systematic approach to eliminating waste within work environments. Identify and understand value from thecustomer’s perspective and the eight common forms of waste that impede good flow. Learn the basics of 6S visual management,the application of flow and how lean impacts an organization’s current work processes.Learn About: Lean as a systematic approach to eliminating waste • The eight common forms of waste • The basics of 6S and visual managementStart End Day(s) Time(s) Location Class No. Hours02-06-13 02-06-13 W 8:00 am - 4:30 pm D. J. Bordini Center 64383 1804-04-13 04-04-13 Th 8:00 am - 4:30 pm D. J. Bordini Center 64384 18$400 Materials, refreshments and lunch provided. 43

Lean Culture & Value Stream MappingPresenter: Cynthia WetzelBenefit from gaining an understanding of organizational value streams and lean culture. This session focuses on how valuestream mapping sets the stage for beginning a lean implementation. It also addresses why a lean transformation requirescreating, building and sustaining an organization-wide improvement environment. The understanding of these foundational leantenets identifies opportunities for improvement and readies your organization for transformation.Learn About: How cultural support and value stream mapping sets the stage for lean implementation • Defining the organizational roles for successful implementation • The flow of information through value streams • Identifying opportunities for improvement in your organizationStart End Day(s) Time(s) Location Class No. Hours02-13-13 02-13-13 W 8:00 am - 4:30 pm D. J. Bordini Center 64385 1804-11-13 04-11-13 Th 8:00 am - 4:30 pm D. J. Bordini Center 64386 18$400 Materials, refreshments and lunch provided.Rapid Improvement Event Preparation & FacilitationPresenter: Cynthia WetzelRapid improvement or kaizen activities which implement change in organization processes are one of the most importantelements in a successful lean implementation. Explore all the elements of preparing for and running a lean event. Roles areoutlined and data gathering strategies are explored to help facilitators and team leaders understand the various roles andrequirements.Learn About: Creating process changes through rapid improvement activities • Elements of preparing for and running a lean event • The roles and requirements of facilitators, team leaders and event participants • Skills to lead lean initiatives within your organizationStart End Day(s) Time(s) Location Class No. Hours04-18-13 04-18-13 Th 8:00 am - 4:30 pm D. J. Bordini Center 64388 1802-20-13 02-20-13 W 8:00 am - 4:30 pm D. J. Bordini Center 64387 18$400 Materials, refreshments and lunch provided.Standard Work & Visual ManagementPresenter: Cynthia WetzelStandard work is central to achieving and sustaining a lean environment because it outlines best practices and assuresadherence to those standards. The adaptation of standard work and visual management techniques allows you to easily seevariation in process and opportunities for improvement. Attend this seminar to learn how to implement and successfully use thesetechniques.Learn About: Achieving a lean environment using standard work practices • Utilizing standard work and visual management to sustain lean implementation • Managing flow based on visual management and use of root cause analysisStart End Day(s) Time(s) Location Class No. Hours02-27-13 02-27-13 W 8:00 am - 4:30 pm D. J. Bordini Center 64390 1804-25-13 04-25-13 Th 8:00 am - 4:30 pm D. J. Bordini Center 64392 18$400 Materials, refreshments and lunch provided. 44

Lean Project & Instructor SupportPresenter: Cynthia WetzelLean is a learn by doing strategy and learning from others is a key component. Individually scope and implement a project withinstructor support. Project presentations include information on project selection, data gathering, event planning or anycomponent of the seminar material. The seminar includes two hours per participant of consultation and/or a site visit betweenLean Overview and Lean Project seminars.Learn About: Applying the learn by doing approach to lean implementation • Scoping and implementing a lean project including a class presentation • Benefits of instructor-supported mentoring, project guidance and online resource libraryStart End Day(s) Time(s) Location Class No. Hours03-22-13 03-22-13 F 8:00 am - 4:30 pm D. J. Bordini Center 64393 1805-17-13 05-17-13 F 8:00 am - 4:30 pm D. J. Bordini Center 64394 18$400 Materials, refreshments and lunch provided.Six Sigma Green Belt TrainingPresenter: G. Dean WitmanEarn the valuable Six Sigma Green Belt Certificate designation by completing seven days of classroom training andapproximately 32 hours of online learning. The Green Belt Certification requires the completion of a project course which assuresapplication of Six Sigma methodology to a workplace project. Classroom sessions are completed over five months and are filledwith interactive discussions and exercises, project reviews and practice with statistical software. Much of the material that aninstructor would normally provide by lecture is available in an engaging, online format you can complete when and where youchoose. The FVTC Black Belt instructors have a unique blend of leadership and quality experience to provide your required SixSigma Green Belt project with five hours of one-on-one Black Belt support.Additional certificate details: www.fvtc.edu/6sigmaGreenBelt.Learn About: Utilizing the DMAIC methodology • Discipline use of facts, data and statistical analysis • Managing, improving and reinventing processing using the Six Sigma methodology • Applying methodology to workplace projectStart End Day(s) Time(s) Location Class No. Hours01-23-13 01-23-13 W 8:00 am - 4:30 pm D. J. Bordini Center 64250 9002-20-13 02-20-13 W 8:00 am - 4:30 pm D. J. Bordini Center03-20-13 03-20-13 W 8:00 am - 4:30 pm D. J. Bordini Center04-24-13 04-25-13 W Th 8:00 am - 4:30 pm D. J. Bordini Center05-22-13 05-22-13 W 8:00 am - 4:30 pm D. J. Bordini Center 45

06-19-13 06-19-13 W 8:00 am - 4:30 pm D. J. Bordini Center 64250$3,500 Five hours of individual project support, materials, refreshments and lunch provided. Participants must supply their own laptop computer with Minitab 16® software installed. The required Six Sigma project and software purchase options will be reviewed at orientation. Participants ordering Minitab 16 through FVTC will be charged a $500 software fee. Green Belt Project Report Out: Wednesday, March 20, 2013. Tools for Talent Development Thursday, February 7, 2013 7:30 - 9:45 AM www.fvtc.edu/talent Learning to See—identifying waste in the workplace It is only after we thoroughly understand what waste is that we can identify and begin to remove the non-value added elements that impact our productivity each day. Join us for this complimentary training session. 46

Learning & Training Technologies Fox Valley Technical College offers a wide variety of innovative learning and training tools ranging from assistance with instructor-led training to the use of interactive technology for distance learning and communication. Explore more at www.fvtc.edu/bis/learningtechnologiesDelivery Strategies to Engage LearnersPresenter: Judith RuhlPractice strategies to help your training flow smoothly. A great opportunity for trainers to continue building their skills andexpertise!Learn About: Developing and using effective visual aids • Applying questioning techniques • Practicing facilitation strategies • On-the-job training strategies • Dealing with problem participantsStart End Day(s) Time(s) Location Class No. Hours01-07-13 01-08-13 M Tu 9:00 am - 4:00 pm D. J. Bordini Center 64322 12$449 Materials and refreshments provided.Assessing Training to Assure SuccessPresenter: Judith RuhlFormalize your training expertise. Learn strategies to ensure the effectiveness of your training and your training performance.Learn About: Choosing appropriate evaluation methods • Developing measurement strategies • Creating organization-wide “buy-in” • Delivering your training module for peer review • Receiving feedback to improve your trainingStart End Day(s) Time(s) Location Class No. Hours02-11-13 02-12-13 M Tu 9:00 am - 4:00 pm D. J. Bordini Center 64323 12$449 Materials and refreshments provided.Meeting Management: Weve Got to Stop Meeting Like ThisPresenter: Richard ReidMeetings have become a way of life in todays work world and they dont have to be a waste of time. This interactive trainingsession shows how meetings wander off course and provides specific techniques for keeping them focused, getting participantsinvolved and keeping goals on track.Learn About: Staying focused using an agenda • Involving all participants in the meeting • Resolving disagreements that occur during meetings • Making meetings more effectiveStart End Day(s) Time(s) Location Class No. Hours02-06-13 02-06-13 W 8:00 am - 11:00 am D. J. Bordini Center 61005 3$149 Materials and refreshments provided 47

Strengthen Your Problem-Solving SkillsPresenter: FVTC FacultyPeople are different. In many personality conflicts, there is no reality—only individual perceptions of reality. In this interactiveseminar, learn about the causes-and-effects of interpersonal conflict and problem-solving approaches to deal with them. Practiceusing realistic scenarios to look at areas of disagreement and ideas for fostering better relationships.Learn About: Identifying attitudes that lead to interpersonal conflict • Various styles people use to deal with interpersonal conflict • Strategies to deal with adverse situations • Positive relationship principlesStart End Day(s) Time(s) Location Class No. Hours01-23-13 01-23-13 W 8:00 am - 11:00 am D. J. Bordini Center 61007 3$149 Materials and refreshments providedUsing Captivate to Create Online TutorialsPresenter: Joshua JanikowskiCaptivate is a powerful tool for capturing computer imaging and creating print and online tutorials. Record training or import yourexisting Microsoft PowerPoint content and make it more engaging with rich media, application simulations, branching scenariosand quizzes. Provide your staff with print and computer-based resources and materials with these easy-to-use tools.Learn About: Record training and importing PowerPoint content to Captivate • Using rich media, application simulations, branching scenarios and quizzes to make your trainings more engagingStart End Day(s) Time(s) Location Class No. Hours03-19-13 03-19-13 Tu 9:00 am - 4:00 pm D. J. Bordini Center 64220 6$175 Materials and refreshments provided. Impress your next client! SMART Board Interactive whiteboards takes your presentations, meetings and events to the next level. Amaze your next client with the latest innovations in meeting room technology. www.fvtc.edu/bc 48

Manufacturing Manufacturer’s look to FVTC’s Business & Industry Services for expertise to help with applied manufacturing projects and problems targeted at improving productivity and to strengthen the region’s manufacturing economy. Explore more at www.fvtc.edu/bis/manufacturingLean Enterprise Project Certificate: 5-Course Series SERIESPresenter: Cynthia WetzelThe Lean Enterprise Project Certificate is designed for employees at all levels of an organization who want to professionalizetheir lean skills and apply them to business and service functions. The certificate provides mentor-guided training that allowsparticipants to test what they’ve learned while relying on an expert to help plan workplace improvements. The 5-course certificateincorporates two hours of one-on-one involvement with a lean instructor to assist with a workplace project. Modules include:‘Lean Overview-Learning to See’ • ‘Lean Culture & Value Stream Mapping’ • ‘Rapid Improvement Event Preparation &Facilitation’ • ‘Standard Work & Visual Management’ • Lean Project & Instructor Support’.Learn About: Lean as a systematic approach to eliminating waste • How cultural support and value stream mapping sets the stage for lean implementation • Creating process changes through rapid improvement activities • Achieving a lean environment using standard work practices • Applying skills to a workplace lean implementationStart End Day(s) Time(s) Location Class No. Hours02-06-13 02-27-13 W 8:00 am - 4:30 pm D. J. Bordini Center 64381 4003-22-13 03-22-13 F 8:00 am - 4:30 pm D. J. Bordini Center04-04-13 04-25-13 Th 8:00 am - 4:30 pm D. J. Bordini Center 64382 4005-17-13 05-17-13 F 8:00 am - 4:30 pm D. J. Bordini Center$1,800 Save $200 when registering for this 5-module series. Materials and refreshments provided.Lean Overview: Learning to SeePresenter: Cynthia WetzelIntroduces a systematic approach to eliminating waste within work environments. Identify and understand value from thecustomer’s perspective and the eight common forms of waste that impede good flow. Learn the basics of 6S visual management,the application of flow and how lean impacts an organization’s current work processes.Learn About: Lean as a systematic approach to eliminating waste • The eight common forms of waste • The basics of 6S and visual managementStart End Day(s) Time(s) Location Class No. Hours02-06-13 02-06-13 W 8:00 am - 4:30 pm D. J. Bordini Center 64383 1804-04-13 04-04-13 Th 8:00 am - 4:30 pm D. J. Bordini Center 64384 18$400 Materials, refreshments and lunch provided. 49

Lean Culture & Value Stream MappingPresenter: Cynthia WetzelBenefit from gaining an understanding of organizational value streams and lean culture. This session focuses on how valuestream mapping sets the stage for beginning a lean implementation. It also addresses why a lean transformation requirescreating, building and sustaining an organization-wide improvement environment. The understanding of these foundational leantenets identifies opportunities for improvement and readies your organization for transformation.Learn About: How cultural support and value stream mapping sets the stage for lean implementation • Defining the organizational roles for successful implementation • The flow of information through value streams • Identifying opportunities for improvement in your organizationStart End Day(s) Time(s) Location Class No. Hours02-13-13 02-13-13 W 8:00 am - 4:30 pm D. J. Bordini Center 64385 1804-11-13 04-11-13 Th 8:00 am - 4:30 pm D. J. Bordini Center 64386 18$400 Materials, refreshments and lunch provided.Rapid Improvement Event Preparation & FacilitationPresenter: Cynthia WetzelRapid improvement or kaizen activities which implement change in organization processes are one of the most importantelements in a successful lean implementation. Explore all the elements of preparing for and running a lean event. Roles areoutlined and data gathering strategies are explored to help facilitators and team leaders understand the various roles andrequirements.Learn About: Creating process changes through rapid improvement activities • Elements of preparing for and running a lean event • The roles and requirements of facilitators, team leaders and event participants • Skills to lead lean initiatives within your organizationStart End Day(s) Time(s) Location Class No. Hours04-18-13 04-18-13 Th 8:00 am - 4:30 pm D. J. Bordini Center 64388 1802-20-13 02-20-13 W 8:00 am - 4:30 pm D. J. Bordini Center 64387 18$400 Materials, refreshments and lunch provided.Standard Work & Visual ManagementPresenter: Cynthia WetzelStandard work is central to achieving and sustaining a lean environment because it outlines best practices and assuresadherence to those standards. The adaptation of standard work and visual management techniques allows you to easily seevariation in process and opportunities for improvement. Attend this seminar to learn how to implement and successfully use thesetechniques.Learn About: Achieving a lean environment using standard work practices • Utilizing standard work and visual management to sustain lean implementation • Managing flow based on visual management and use of root cause analysisStart End Day(s) Time(s) Location Class No. Hours02-27-13 02-27-13 W 8:00 am - 4:30 pm D. J. Bordini Center 64390 1804-25-13 04-25-13 Th 8:00 am - 4:30 pm D. J. Bordini Center 64392 18$400 Materials, refreshments and lunch provided. 50

Lean Project & Instructor SupportPresenter: Cynthia WetzelLean is a learn by doing strategy and learning from others is a key component. Individually scope and implement a project withinstructor support. Project presentations include information on project selection, data gathering, event planning or anycomponent of the seminar material. The seminar includes two hours per participant of consultation and/or a site visit betweenLean Overview and Lean Project seminars.Learn About: Applying the learn by doing approach to lean implementation • Scoping and implementing a lean project including a class presentation • Benefits of instructor-supported mentoring, project guidance and online resource libraryStart End Day(s) Time(s) Location Class No. Hours03-22-13 03-22-13 F 8:00 am - 4:30 pm D. J. Bordini Center 64393 1805-17-13 05-17-13 F 8:00 am - 4:30 pm D. J. Bordini Center 64394 18$400 Materials, refreshments and lunch provided.Internal Auditing of Quality SystemsPresenter: Lee BinzThe pursuit of ISO 9000 certification has become increasingly important in the global market. This seminar presents the new ISOstandard and how to audit. Learn about the theory of auditing, the planning process and the procedure for conducting an audit.Learn About: The importance of internal auditing to an organization • How to develop an auditing checklist • How to plan and conduct an audit • How to understand the new ISO standardStart End Day(s) Time(s) Location Class No. Hours03-28-13 03-28-13 Th 8:00 am - 4:00 pm D. J. Bordini Center 64395 8$300 Materials, refreshments and lunch provided.Lead-Safe Renovator TrainingPresenter: Lake States Environmental LTDContractors conducting remodeling, renovating and/or painting activities in homes built before 1978 need to have at least onemember of their crew certified as a Lead Safe Renovator. This course satisfies the training requirement to obtain certification as aLead-Safe Renovator through the Wisconsin Department of Health Services. Additional information available atwww.lakestates.com or call (800) 254-9811.Learn About: Background information, regulations, worksite preparation and the health effects of exposure to lead • Conducting interim control and non-abatement activities • Worksite clean-up, disposal and recordkeeping requirementsStart End Day(s) Time(s) Location Class No. Hours02-26-13 02-26-13 Tu 8:00 am - 5:00 pm D. J. Bordini Center 61137 804-30-13 04-30-13 Tu 8:00 am - 5:00 pm D. J. Bordini Center 61138 805-28-13 05-28-13 Tu 8:00 am - 5:00 pm D. J. Bordini Center 61139 806-25-13 06-25-13 Tu 8:00 am - 5:00 pm D. J. Bordini Center 70008 809-24-13 09-24-13 Tu 8:00 am - 5:00 pm D. J. Bordini Center 80001 812-17-13 12-17-13 Tu 8:00 am - 5:00 pm D. J. Bordini Center 80002 8$225 Materials and refreshments provided 51

Project ManagementPresenter: Lee BinzThis seminar takes you through the entire project management cycle. This includes planning, scheduling and controlling a majorproject using tools to involve your people in the project. By providing tools to bring projects in on time and on budget, ‘ProjectManagement’ helps you better utilize the human resources, equipment and materials available to your project. These projectmanagement tools help gain up-front commitment to project priorities and schedules and helps keep track of those commitments.Learn About: Developing a project mission and objectives • Project management tools such as SWOT analysis, risk analysis, Gantt charts, progress review meetings, critical path method • Obtaining cooperation and commitment for the projectStart End Day(s) Time(s) Location Class No. Hours03-29-13 03-29-13 F 8:00 am - 4:00 pm D. J. Bordini Center 64396 8$300 Materials, refreshments and lunch provided.Shop Managers Supervision SeriesPresenter: Judith RuhlHone your supervisory and management skills and improve your performance as a shop manager. The “Shop Managers’Supervision Series” is a highly interactive six-part series that provides new and experienced supervisors the tools they need toeffectively motivate, communicate and direct their teams to meet organization goals and objectives. These sessions are designedfor diesel shop managers, service advisors and others who supervise within a shop environment.Learn About: Methods to build trust among your crew • Leading different personalities • Strategies to communicate clearly • How to handle correction effectively • Building respect for your leadership • How to affect behavior, including the difficult employeeStart End Day(s) Time(s) Location Class No. Hours01-23-13 02-27-13 W 8:00 am - 11:00 am D. J. Bordini Center 63620 18$650 Materials and refreshments provided. Tools for Talent Development Thursday, February 7, 2013 7:30 - 9:45 AM www.fvtc.edu/talent Select up to two 30-minute overviews: • Learning to See: Identifying Waste in the Workplace • Using Assessment in the Hiring Process • Managing Team Members Complaints 52

Printing Technologies The Printing Technologies Education and Research Center has developed specific expertise to serve the needs of the paper, printing, publishing and converting industries. We offer a vast array of dedicated resources and customized instruction to train your employees to the highest standards. Explore more at www.fvtc.edu/bis/printingAdobe AcrobatPresenter: Mark SchlueterAdobe Acrobat allows individuals to publish documents in Portable Document Format (PDF). PDF documents preserve the exactlook and content of the originals, complete with fonts and graphics, allowing web users to view the document. Participants shouldhave extensive experience with the fundamentals of their computer operating system. Available in Macintosh & Windowsplatforms.Learn About: Comment and the PDF review cycle • Build interactive PDFs using bookmarks, hyperlinks and actions • Create, convert and edit files, into PDFs and portfoliosStart End Day(s) Time(s) Location Class No. Hours04-02-13 04-03-13 Tu W 8:00 am - 4:00 pm D. J. Bordini Center 60554 14$519 Materials and refreshments provided.Adobe IllustratorPresenter: Mark SchlueterAdobe Illustrator is one of the most popular and powerful drawing programs for the digital artist. This seminar introducesparticipants to draw-type "vector" graphics. Participants learn basic features and commands of the program while working onexercises that introduce selections, drawing, layering and styles. Activities include creating original graphics and modifyingexisting graphics while learning color handling in addition to Bezier drawing and the use of filters and effects. Prerequisite:Working knowledge of the computer’s operating system. Available in Macintosh & Windows platforms.Learn About: Object oriented drawing model • Creating illustrations and logos • Bezier drawing and editingStart End Day(s) Time(s) Location Class No. Hours04-23-13 04-24-13 Tu W 8:00 am - 4:00 pm D. J. Bordini Center 63220 14$519 Materials and refreshments provided. 53

Adobe InDesignPresenter: Mark SchlueterThis seminar provides hands-on instruction using Adobes InDesign software. InDesign is a powerful page layout program thatprovides precision control and seamless integration with other products in the Creative Suite. Individuals familiar withPhotoshop® and Illustrator® will find an ease of familiarity when navigating the InDesign interface with control of transparency,layering and color breaks with unprecedented power. Prerequisite: Comfort with the computers operating system. Available inMacintosh & Windows platforms.Learn About: Working with templates, master pages and styles • Organizing document content with layers • Numbering, text flow and table of contents as listsStart End Day(s) Time(s) Location Class No. Hours02-12-13 02-13-13 Tu W 8:00 am - 4:00 pm D. J. Bordini Center 60555 1405-21-13 05-22-13 Tu W 8:00 am - 4:00 pm D. J. Bordini Center 60556 14$519 Materials and refreshments provided.Adobe PhotoshopPresenter: Mark SchlueterThis session introduces this high-powered image manipulation software. Electronic scanning, basic image manipulation, imageenhancement and other techniques available through digital imaging are discussed. A working knowledge of Macintosh orWindows basics is recommended. An understanding of a page-layout application (PageMaker® or Xpress®) is also helpful.Available in Macintosh & Windows platforms.Learn About: Raster image resolution and bit depth • Using layers, channels and masks • Photographic retouching strategiesStart End Day(s) Time(s) Location Class No. Hours02-25-13 02-28-13 M Tu W Th 6:00 pm - 9:30 pm D. J. Bordini Center 60557 1405-07-13 05-08-13 Tu W 8:00 am - 4:00 pm D. J. Bordini Center 60558 14$519 Materials and refreshments provided.Achieving Consistency in Process PrintingPresenter: Steven UtschigThis seminar explores the concepts and tools involved in the production of high-quality, repeatable-process printing. Topicsinclude process color theory, image assembly and pre-press proofing, densitometry, spectrophotometry, plate making, pressoperation, characterization, documentation, ink handling and anilox usage.Start End Day(s) Time(s) Location Class No. Hours01-14-13 01-15-13 M Tu 8:00 am - 4:00 pm D. J. Bordini Center 61258 3001-16-13 01-16-13 W 8:00 am - 4:30 pm D. J. Bordini Center01-17-13 01-17-13 Th 8:00 am - 10:00 am D. J. Bordini Center11-11-13 11-12-13 M Tu 8:00 am - 4:00 pm D. J. Bordini Center 80007 3011-13-13 11-13-13 W 8:00 am - 4:30 pm D. J. Bordini Center11-14-13 11-14-13 Th 8:00 am - 10:00 am D. J. Bordini Center$895 Materials, refreshments and lunch provided. Second and subsequent registrations from same company are priced at $795. 54

Basic FlexoPresenter: Mark KellerThis seminar provides the basic information necessary for the production of quality flexographic printing. Instruction consists oflectures, demonstrations, field trips and actual operation of machinery in the various subject areas. All seminar instructors areexperienced in flexographic or related industries. Register early! Seminar limited to 24 people.Learn About: Flexographic art and copy • Line, tone and process printing • Prepress functions • Rubber printing plates • Photopolymer printing plates • Mounting and proofing • Mechanical press components • Press operation • Anilox rolls • Flexographic inks, solvents and substrates • Printing problemsStart End Day(s) Time(s) Location Class No. Hours02-04-13 02-05-13 M Tu 8:00 am - 5:00 pm D. J. Bordini Center 61256 3002-06-13 02-06-13 W 8:00 am - 4:30 pm D. J. Bordini Center02-07-13 02-07-13 Th 8:00 am - 1:00 pm D. J. Bordini Center05-13-13 05-14-13 M Tu 8:00 am - 5:00 pm D. J. Bordini Center 61257 3012-02-13 12-03-13 M Tu 8:00 am - 5:00 pm D. J. Bordini Center 80005 3012-04-13 12-04-13 W 8:00 am - 4:30 pm D. J. Bordini Center12-05-13 12-05-13 Th 8:00 am - 1:00 pm D. J. Bordini Center$895 Registration deadline is 4 weeks prior to seminar. Materials, refreshments and lunch provided. Second and subsequent registrations from same company are priced at $795.Fundamentals of Improved Flexo Printing and Rotary Die CuttingPresenter: Mark KellerIndividuals gain knowledge and hands-on experience in corrugated printing and die cutting, producing two- and three-color workon the College’s three-color flexo rotary die cutter. Improve productivity and streamline processes through interactive analysisand discussion.Learn About: The flexographic printing process from prepress to press • Cutting dies • Setting up and running a three-color corrugated press/die cutter • The importance of ink and viscosity settings • Troubleshooting techniquesStart End Day(s) Time(s) Location Class No. Hours04-08-13 04-10-13 M Tu W 8:00 am - 3:30 pm D. J. Bordini Center 61252 42$795 Materials, refreshments and lunch provided. Second and subsequent registrations from same company are priced at $695.Fundamentals of Narrow Web Flexo PrintingPresenter: Mark KellerThis Narrow Web Flexography Printing seminar provides each participant with hands-on training. Participants receive extensiveinformation on inks, anilox rolls, plate making, plate mounting and the prepress process. Attendees also experience hands-ontraining in plate mounting and press operation. Due to the extensive hands-on nature of the program, this seminar is limited to sixindividuals.Learn About: The flexographic printing process from prepress to press • Setting up and running a narrow web flexographic pressStart End Day(s) Time(s) Location Class No. Hours06-03-13 06-05-13 M Tu W 8:00 am - 3:30 pm D. J. Bordini Center 70009 2109-23-13 09-25-13 M Tu W 8:00 am - 3:30 pm D. J. Bordini Center 80006 21$795 Materials, refreshments and lunch provided. The fees for this term have not been approved by the state. The fees will be determined by April 1. The estimated fee will be $795. Second and subsequent registrations from same company are priced at $695. 55

Fundamentals of Wide Web Press OperationPresenter: Steven UtschigIndividuals participate in the mounting and/or printing of both a two-color line and screen and a four-color process combinationjob for the flexographic printing process. Prerequisite: Basic Flexor or one year of experience as a plate mounter, press assistantor a wide web press operator.Learn About: The flexographic printing process • Press components and location • Ink handling and management • Doctor blades and press settings • Mounting and proofing • Anilox theory • Documentation, creation and developmentStart End Day(s) Time(s) Location Class No. Hours02-25-13 02-27-13 M Tu W 8:00 am - 3:30 pm D. J. Bordini Center 61259 21$795 Materials, refreshments and lunch provided. Second and subsequent registrations from same company are priced at $695. Printing Technologies Open House Tuesday, February 19, 2013 4:30 - 7:00 PM www.fvtc.edu/printingopenhouse • Learn about our Package & Label and Printing & Publishing Programs • Tour the finest print education centers in the world • Meet our students and faculty • Discuss career opportunities with local employers • Enjoy food and refreshment 56

Safety Day Conference Safety is an integral part of the workplace no matter where you work! This conference is designed to provide the resources and information to enhance safety through awareness, design, delivery and evaluation. The resource materials can be used to effectively understand and apply safety to the workplace.OSHA Safety Day - ConferencePresenter: FVTC FacultySafety is an integral part of the workplace no matter where you work! This conference is designed to provide the resources andinformation to enhance safety through awareness, design, delivery and evaluation. The resource materials can be used toeffectively understand and apply safety to the workplace.Additional information available at www.fvtc.edu/safetyday.Start End Day(s) Time(s) Location Class No. Hours01-08-13 01-08-13 Tu 7:45 am - 4:30 pm Appleton Campus 63681 8$29 Materials, refreshments and lunch provided 57

Small Business & Entrepreneurship The Venture Center at FVTC is equipped with the experts, networks and resources to help you with your small business – whether you’re just starting up or whether you’ve been in business for years. Take a seminar and experience how small business training can positively impact your business. Explore more at www.fvtc.edu/bis/entrepreneurshipBusiness Owners Buffet–Food for ThoughtPresenter: FVTC FacultyDiscover how entrepreneurship is a process and a journey that you need to be prepared for. We’ll discuss why you need todevelop a solid business code of ethics and that its not just our ideas, but how to execute that matter in our rapidly-changingsociety.Additional information available at www.fvtc.edu/LunchLearn.Start End Day(s) Time(s) Location Class No. Hours01-17-13 01-17-13 Th 11:30 am - 1:00 pm D. J. Bordini Center 61120 103-21-13 03-21-13 Th 11:30 am - 1:00 pm D. J. Bordini Center 64583 1$25 Lunch provided.E-seed for Direct Sellers NEWPresenter: Kathryn DrakeAre you marketing and selling products directly via Avon, Herbalife, Mary Kay, Pampered Chef, PartyLite, Tupperware or otherdirect selling companies? Would you like to increase your income from your business? Would you like to grow your direct sellingbusiness? Do you want more freedom and flexibility? If yes, then E-seed for Direct Sellers is for you.E-seed for Direct Sellers is 10-sessions, designed to equip direct sellers with small business management and entrepreneurialskills to operate a more successful direct selling business. The interactive sessions encourage participants to build on theircommon connection of an affiliation with a direct selling company while learning small business best practices.Learn how to increase your earning potential by improving the business you operate. The E-seed for Direct Sellers is offered inpartnership with the Direct Selling Foundation and the National Association of Community College Entrepreneurship.Learn About: Drive more sales and increase your small businesses profitability • Build your small business management skills • Understand how to execute direct selling business strategies • Networking and learning from othersStart End Day(s) Time(s) Location Class No. Hours02-11-13 05-06-13 M 6:00 pm - 9:00 pm D. J. Bordini Center 64986 30$495 Materials and refreshments provided. 58

E-Seed: Entrepreneurship TrainingPresenter: FVTC FacultyThinking of starting a business? Need help? E-seed™ assists start-up, early-stage entrepreneurs and experienced smallbusiness owners in developing management and planning tools for their businesses. Participants develop a business planthrough completion of weekly activities and business planning templates. Experts from the small business and entrepreneurialcommunity provide insight into legal, management, marketing, technology, accounting and financing aspects of operating asuccessful small business.Learn About: Small business ownership—Is it right for you? • Identifying and analyzing your industry, competition and market • Insight from guest expert speakers • Legal issues facing business owners • Bookkeeping and accounting systems • Networking with other peers, small business owners, entrepreneurs and business leadersStart End Day(s) Time(s) Location Class No. Hours02-11-13 04-29-13 M 1:00 pm - 4:00 pm D. J. Bordini Center 60692 3005-06-13 05-06-13 M 6:00 pm - 9:00 pm D. J. Bordini Center02-11-13 05-06-13 M 6:00 pm - 9:00 pm D. J. Bordini Center 60696 3002-13-13 05-01-13 W 6:00 pm - 9:00 pm Waupaca Regional Center 60697 3005-06-13 05-06-13 M 6:00 pm - 9:00 pm Waupaca Regional Center02-14-13 05-02-13 Th 6:00 pm - 9:00 pm Oshkosh Riverside Campus 60698 3005-06-13 05-06-13 M 6:00 pm - 9:00 pm Oshkosh Riverside Campus05-07-13 08-06-13 Tu 6:00 pm - 9:00 pm D. J. Bordini Center 60699 30$750 Materials and refreshments provided. E-Seed graduation is combined on the last Monday of the series from 6:00-9:00 pm at the DJ Bordini Center.Financial Skills for Non-Financial ManagersPresenter: Kay BellileThis seminar presents the principles and concepts of using and interpreting financial statements. Learn the framework of threeestablished financial statements—balance sheet, income statement and cash flow statement. Learn about basic accountingprinciples and how these principles affect financial statements. If you are a manager with little exposure to a formal college-levelaccounting course, this seminar helps you understand basic concepts of accounting—the language of business.Learn About: The definition of assets, liabilities and owner equity • Revenue and expenses • Why the cash flow statement is important • Types of budgets and why a budget is importantStart End Day(s) Time(s) Location Class No. Hours03-01-13 03-01-13 F 8:30 am - 4:30 pm D. J. Bordini Center 61004 7$240 Materials, refreshments and lunch provided.Networking for Success: Building your Business by Customizing your NetworkPresenter: Kelly RowlandFace to face networking is the most effective form of marketing, if used correctly. Get an overview of how to use face to facenetworking for your business. Learn the seven types of networks and how to choose the ones right for your business. We discusshow to secure the appointment while at the event to grow your bottom line. Sales representatives and business owners who areresponsible for marketing their businesses will want to attend this session to increase profitability through networking.Learn About: The 7 different types of networks • The 10 + 1 rule when networking a mixer • Networking with different behavioral styles • The value of face to face networkingStart End Day(s) Time(s) Location Class No. Hours02-22-13 02-22-13 F 8:00 am - 10:30 am D. J. Bordini Center 63142 204-23-13 04-23-13 Tu 6:00 pm - 8:30 pm D. J. Bordini Center 63143 2$39 Materials and refreshments provided. 59

QuickBooks 2011-Level 1Presenter: Patty SchaeferFocus on the fundamentals and features of QuickBooks 2011 to manage an organization’s financials. Participants exploreQuickBooks interface and QuickBooks centers. Learn to set up a company and update the Chart of Accounts, build and managelists, manage inventory using the Vendor Center, record a product sale, create an invoice for services and work with bankaccounts. Prerequisite: Basic knowledge of Windows® is recommended.Learn About: QuickBooks basics • Setting up a company • Working with lists • Setting Up Inventory • Selling Your Product • Invoicing for services • Sharing filesStart End Day(s) Time(s) Location Class No. Hours03-07-13 03-07-13 Th 9:00 am - 4:00 pm D. J. Bordini Center 60552 6$175 Materials and refreshments provided.QuickBooks 2011-Level 2Presenter: Patty SchaeferElaborate on how to customize forms, create and modify reports, track and pay sales tax, use QuickBooks to write letters andsynchronize QuickBooks with other contact management software. Prerequisite: ‘QuickBooks 2011—Level 1’ or equivalentknowledge and experience is recommended.Learn About: Customizing forms • Using other QuickBooks accounts • Creating reports and graphics • Tracking and paying sales tax • Doing payroll with QuickBooks • Estimating time, tracking and job costing • Writing letters • Synchronizing with contact management softwareStart End Day(s) Time(s) Location Class No. Hours03-21-13 03-21-13 Th 9:00 am - 4:00 pm D. J. Bordini Center 60553 6$175 Materials and refreshments provided.Shatter the Myths about Starting Your Own BusinessPresenter: Amy PietschPeople everywhere have come to view entrepreneurs as superheroes and rock stars. This likeness leaves ordinary peoplethinking they need superhuman talent or loads of money to launch their business. This isn’t true, and it shouldn’t discourage youfrom pursuing your dream. This seminar helps you understand the other myths surrounding business ownership and gets youstarted in bringing your dream to life.Learn About: Why far more businesses succeed than what you’ve been told • Why you don’t need a breakthrough product or service to build a winning business • Why it’s possible to compete against the “Big Guys”…and a lot more!Start End Day(s) Time(s) Location Class No. Hours02-28-13 02-28-13 Th 6:00 pm - 10:00 pm D. J. Bordini Center 60856 405-23-13 05-23-13 Th 6:00 pm - 10:00 pm D. J. Bordini Center 60857 4$99 Materials and refreshments provided 60

Small Business Success: Best PracticesPresenter: Amy PietschDesigned for small business owners, this monthly learning and connecting event features experts sharing best practices aboutissues and topics affecting small business owners. A key component to this new series is engaging the audience. This isn’t yourtypical, sit and be lectured to kind of affair. Instead, you’ll be required to pay attention and interact. We want you to leave knowinghow to apply what you just learned to make a difference in your small business.To see additional information and offerings visit: www.fvtc.edu/BreakfastSeriesLearn About: Best practices for your business • Strategies to help you improve and grow • Make connectionsStart End Day(s) Time(s) Location Class No. Hours01-03-13 01-03-13 Th 7:30 am - 9:00 am D. J. Bordini Center 61115 202-07-13 02-07-13 Th 7:30 am - 9:00 am D. J. Bordini Center 61116 203-07-13 03-07-13 Th 7:30 am - 9:00 am D. J. Bordini Center 61117 204-04-13 04-04-13 Th 7:30 am - 9:00 am D. J. Bordini Center 61118 205-02-13 05-02-13 Th 7:30 am - 9:00 pm D. J. Bordini Center 61119 2$15 Breakfast provided. Successful local entrepreneurs, small business owners and home-based solopreneurs share their insight. You’ll get a chance to meet more people like yourself during the networking break. Leave this energizing, uplifting workshop knowing how the FVTCs Venture Center can help you build the business of your future from idea, to launch, to sustainability. Explore Starting a Buiness with the FVTC Venture Center 61

Transportation FVTC’s transportation department offers training, testing and assessment services for the full spectrum of the industry including automotive technologies, collision repair and estimating, decision driving skills, aviation, motorcycle, truck driving, tractor and farm equipment. Explore more at www.fvtc.edu/bis/transportationOSHA Forklift & Lift Truck Training: ClassroomPresenter: Kenneth KempferOSHAs ‘Forklift Rule’ requires operators of powered industrial trucks to be trained in their safe operation. The training mustconsist of classroom and hands-on instruction that is worksite and vehicle specific. Employers must verify that the requiredtraining and evaluation has been conducted and the operator is competent to safely perform an operators duties. This seminar,coupled with individual operator evaluation, meets OSHA standards. Evaluations can be conducted at the sponsoringorganizations worksite on each type of powered industrial truck operated for an additional fee.This course does not include any hands-on forklift training or evaluation.To see additional information and offerings visit: www.fvtc.edu/forkliftLearn About: Safety rules and practices • Unique hazards of forklift operation • Performing a vehicle inspectionStart End Day(s) Time(s) Location Class No. Hours01-17-13 01-17-13 Th 9:00 am - 12:00 pm D. J. Bordini Center 64407 303-28-13 03-28-13 Th 9:00 am - 12:00 pm D. J. Bordini Center 64417 304-11-13 04-11-13 Th 9:00 am - 12:00 pm Oshkosh Riverside Campus 64429 304-25-13 04-25-13 Th 9:00 am - 12:00 pm D. J. Bordini Center 64430 305-23-13 05-23-13 Th 9:00 am - 12:00 pm D. J. Bordini Center 64431 309-19-13 09-19-13 Th 9:00 am - 12:00 pm D. J. Bordini Center 80066 3$79 Materials provided. 62

OSHA Forklift & Lift Truck Training: Hands-OnPresenter: Kenneth KempferHands-on instruction that is delivered at Fox Valley Technical College is a class 4, internal combustion lift truck solid tirehands-on class. There are seven different class safety performance evaluations. Once you complete this hands-on training, alongwith the classroom training you will receive a certificate of completion. In addition to this certification, a hands-on evaluation willneed to be observed from your employer on their lifts.To see additional information and offerings visit: www.fvtc.edu/forkliftLearn About: How to operate a lift truck with valuable hands-on experience & observing others • How to complete the seven different class safety performance evaluationsStart End Day(s) Time(s) Location Class No. Hours01-17-13 01-17-13 Th 1:00 pm - 2:30 pm Appleton Transportation Center 64571 103-28-13 03-28-13 Th 1:00 pm - 2:30 pm Appleton Transportation Center 64572 104-25-13 04-25-13 Th 1:00 pm - 2:30 pm Appleton Transportation Center 64573 105-23-13 05-23-13 Th 1:00 pm - 2:30 pm Appleton Transportation Center 64574 109-19-13 09-19-13 Th 1:00 pm - 2:30 pm D. J. Bordini Center 80085 111-07-13 11-07-13 Th 1:00 pm - 2:30 pm Appleton Transportation Center 80086 1$50Global Operations ManagementPresenter: Nancy MyersLearn global business planning techniques including vision and mission statements, legal and government compliance issues.Gain a practical understanding of strategic and operational functions, including global human resources options.Learn About: Global business planning • Legal and government compliance • Strategic and operations functions • Global human resource optionsStart End Day(s) Time(s) Location Class No. Hours03-04-13 04-02-13 M Tu W Th F 12:00 am - 12:01 am Internet On-line 61254 18 Sa Su$179 Fee includes online instruction only. Additional course, textbook and series information: www.fvtc.edu/gbp or (920) 735-4844.Adv Alignment - Hunter SystemsPresenter: Melvin SchampersThis seminar is designed for technicians working with Hunter® Alignment Systems equipment. Problem alignments can be amajor barrier in profit and customer satisfaction. Understanding causes of handling issues, tire wear and collision relatedproblems will turn problem alignments to profit while maintaining highly satisfied customers. Make your Hunter® system work foryou; learn the advanced tools and procedures already at your fingertips. Do a hands-on application of information and vehiclerepair within this session.Learn About: Meeting the customers expectations • Road surface condition • Passenger and cargo weight • Performance requirements • The ins and outs of suspension/steering systems: Safety inspection vs. alignment inspection • When to suggest or require parts replacement • Collision related component damage inspection • Tire wear • Knowing when the alignment is causing problems: Reviewing of the effects of caster, camber and toe • Geometric centerline, thrust line and thrust angle • Applying and understanding secondary angle information • Body damage and suspension mounting location checks • Mounting sensors and compensating correctly • Procedures to obtain secondary angle information • Using software features to save time and energy • Using, modifying and adding specifications: Using specification tolerances to customize the alignment • Changing specifications to make adjustments easier with the latest in aftermarket solutions and toolsStart End Day(s) Time(s) Location Class No. Hours01-28-13 01-29-13 M Tu 8:00 am - 4:00 pm Appleton Campus 64027 16 63

05-01-13 05-02-13 W Th 8:00 am - 4:00 pm Appleton Transportation Center 64028 1609-16-13 09-17-13 M Tu 8:00 am - 4:00 pm Appleton Transportation Center 80027 1612-16-13 12-17-13 M Tu 8:00 am - 4:00 pm Appleton Transportation Center 80028 16$350 Materials provided.Advanced Vehicle Systems EstimatingPresenter: Melvin SchampersThis five-day seminar links learning with hands-on repair for an interactive individual experience that focuses on theft,contamination, flood and collision related damage for insurance appraisers and shop estimators with some field experience.Wear-related issues or damage from an accident is easily determined if the estimator understands the basics of vehicle repair.This session gives appraisers and estimators the knowledge to accurately determine the cause of damage. Prerequisites:"Analyzing and Estimating Structural Damage—Intermediate" and "Non-Structural Repair Decisions—Intermediate" or theequivalent are recommended.Learn About: Engine diagnostics • Automatic transmissions • Hybrid vehicle design, safety and damage assessment • Air conditioning • Steering and suspension diagnosingStart End Day(s) Time(s) Location Class No. Hours06-10-13 06-10-13 M 8:00 am - 4:30 pm Appleton Transportation Center 70024 4006-11-13 06-13-13 Tu W Th 7:30 am - 4:30 pm Appleton Transportation Center06-14-13 06-14-13 F 8:00 am - 11:00 am Appleton Transportation Center$950 Materials provided.Analyzing & Estimating Structural Damage-IntermediatePresenter: Melvin SchampersUnderstanding the technical side of repairs is a necessary skill for all appraisers. This five-day, hands-on seminar gives theestimator basic repair knowledge for making repair value decisions. Identify and define structural damage, to recognize thedifference between visual damage and hidden damage and to accurately identify suspension component problems. Discovermeasuring aids that help determine whether the shop explanation of damage accurately reflects repairs needed. Gain anunderstanding of alignment report information to prevent paying for unneeded parts replacement. Learn what repair process isneeded to complete a structural repair. Prerequisite: "Introduction to Collision Damage Assessment Training" or the equivalent isrecommended.Learn About: Anchoring methods • Pulling techniques • Repair or replace structural guidelines • Sectioning procedures and accepted industry standards • Re-dimensioning • Straightening procedures and stress relieving • Welding • Corrosion protectionStart End Day(s) Time(s) Location Class No. Hours02-25-13 02-25-13 M 8:00 am - 4:30 pm Appleton Transportation Center 64172 4002-26-13 02-28-13 Tu W Th 7:30 am - 4:30 pm Appleton Transportation Center03-01-13 03-01-13 F 7:30 am - 11:30 am Appleton Transportation Center04-15-13 04-15-13 M 8:00 am - 4:30 pm Appleton Transportation Center 64173 4004-16-13 04-18-13 M Tu Th 7:30 am - 4:30 pm Appleton Transportation Center04-19-13 04-19-13 F 7:30 am - 11:30 am Appleton Transportation Center09-30-13 09-30-13 M 8:00 am - 4:30 pm Appleton Transportation Center 80030 4010-01-13 10-03-13 Tu W Th 7:30 am - 4:30 pm Appleton Transportation Center10-04-13 10-04-13 F 7:30 am - 11:30 am Appleton Transportation Center11-18-13 11-18-13 M 8:00 am - 4:30 pm Appleton Transportation Center 80031 4011-19-13 11-21-13 Tu W Th 7:30 am - 4:30 pm Appleton Transportation Center 64

11-22-13 11-22-13 F 7:30 am - 11:30 am Appleton Transportation Center 80031$950 Materials provided.Collision Damage Assessment Training-IntroductionPresenter: FVTC FacultyThis three-day seminar introduces inside and outside insurance claim adjusters, appraisers and collision shop estimators to theestimating process. Understand the use of P-Page interpretation relative to repair estimates. Effectively communicate withimproved estimate structure, included/non-included operations comprehension and component identification skills.Learn About: Component identification • P-Page explanations • Guidelines in structuring an estimate • Abbreviations and acronyms • Working with computerized estimating systemsStart End Day(s) Time(s) Location Class No. Hours02-13-13 02-13-13 W 8:00 am - 4:30 pm Appleton Transportation Center 63968 2402-14-13 02-14-13 Th 7:30 am - 4:30 pm Appleton Transportation Center02-15-13 02-15-13 F 7:30 am - 2:30 pm Appleton Transportation Center04-03-13 04-03-13 W 8:00 am - 4:30 pm Appleton Transportation Center 63970 2404-04-13 04-04-13 Th 7:30 am - 4:30 pm Appleton Transportation Center04-05-13 04-05-13 F 7:30 am - 2:30 pm Appleton Transportation Center09-18-13 09-18-13 W 8:00 am - 4:30 pm Appleton Transportation Center 80020 2409-19-13 09-19-13 Th 7:30 am - 4:30 pm Appleton Transportation Center09-20-13 09-20-13 F 7:30 am - 2:30 pm Appleton Transportation Center11-06-13 11-06-13 W 8:00 am - 4:30 pm Appleton Transportation Center 80021 2411-07-13 11-07-13 Th 7:30 am - 4:30 pm Appleton Transportation Center11-08-13 11-08-13 F 7:30 am - 2:30 pm Appleton Transportation Center$695 Materials provided.Communication for DispatchersPresenter: Nathaniel ThomasMotor transit is a fast-paced world where productivity often depends upon effective problem-solving. Respect and trust betweenthe dispatcher and the trucker are the foundation for effective problem-solving. Good communication builds relationships ofrespect and trust. Good communication starts with empathy–seeing the truckers point of view as well as the ‘big picture’–andconsists of assertive/responsive communication skills. Assertive skills help the dispatcher be proactive in sharing information andavoid the ‘you’ accusations that break down relationships. Because receivers interpret messages more on ‘tone’ than content,awareness of ones delivery style can help avoid misunderstandings, especially when dealing with difficult people and difficultsituations. Responsive listening skills guide the dispatcher to obtain important information, seek understanding, calm the driverand manage the conversation. Learning effective communication skills and using those skills in the problem-solving processhelps dispatchers stay focused and maintain positive relationships with truckers.Learn About: Types of communication delivery • Responsive listening skills • Building respect and trust through communication • Effective assertive/responsive communication skillsStart End Day(s) Time(s) Location Class No. Hours02-05-13 02-05-13 Tu 1:00 pm - 4:00 pm D. J. Bordini Center 60975 4$129 Materials and refreshments provided. 65

Diesel Advanced Electronic SystemsPresenter: Jay DucaThis seminar focuses on heavy duty vehicle advanced electrical system troubleshooting and repair. Multiplexing and datalinkswill be covered. Participants will also learn about OEM specific wiring diagram reading.Learn About: Heavy duty vehicle advanced electical system troubleshooting & repair • Multiplexing and datalinks • OEM specific wiring diagram readingStart End Day(s) Time(s) Location Class No. Hours01-15-13 02-28-13 Tu Th 4:00 pm - 9:00 pm Appleton Transportation Center 64862 12603-05-13 05-14-13 Tu 4:00 pm - 9:00 pm Appleton Transportation Center$650DOT A to Z Workshop (2-day): In-Depth Training on DOT Rules & RegulationsPresenter: FVTC FacultyNot knowing the latest DOT regulations can put your organization at risk. Attend this seminar to receive updated information putinto easy-to-understand ‘plain English’, to eliminate the guesswork. Get all the information you need to make working with DOTregulations a snap.Start End Day(s) Time(s) Location Class No. Hours02-27-13 02-28-13 W Th 8:00 am - 5:00 pm D. J. Bordini Center 63444 1605-01-13 05-02-13 W Th 8:00 am - 5:00 pm D. J. Bordini Center 63445 1608-14-13 08-15-13 W Th 8:00 am - 5:00 pm D. J. Bordini Center 80014 1610-09-13 10-10-13 W Th 8:00 am - 5:00 pm D. J. Bordini Center 80015 16$695 Materials, refreshments and lunch provided. Materials include Federal Motor Carrier Safety Regulations Handbook.Forklift Safety - Training the TrainerPresenter: J.J. Keller & Associates IncBe sure youre in compliance with OSHAs powered industrial truck training requirements by attending this seminar. This sessionis specifically designed for those who need to train employees on how to safely and properly operate powered industrial trucksand forklifts. Also, learn how to implement an effective testing program to determine your operators knowledge, skill andunderstanding.Learn About: Proper lift truck and forklift operation • Trainer best practices • Designing, delivery and assessing effective forklift trainingStart End Day(s) Time(s) Location Class No. Hours03-27-13 03-27-13 W 8:00 am - 5:00 pm D. J. Bordini Center 63448 805-22-13 05-22-13 W 8:00 am - 5:00 pm D. J. Bordini Center 63449 810-30-13 10-30-13 W 8:00 am - 5:00 pm D. J. Bordini Center 80017 8$395 Materials, refreshments and lunch provided. 66

Hazardous Material (Haz Mat) Certification: Ground TransportationPresenter: J.J. Keller & Associates IncWhen was the last time you or your employees attended hazmat training? Hazmat regulations are constantly changing to allowthose regulations to become more cohesive with UN recommendations, international hazmat regulations, IATA and IMOregulations. This seminar provides the latest information and "know-how" to make your transition seamless. HM-232 is nowenforced! The DOT means business when it comes to the transportation of hazardous materials especially now, with theincreased security risks to hazmat employees, vehicles and facilities. Nothing less than full cooperation–full compliance byhazmat employers–is acceptable to the DOT.Learn About: Familiarity with the regulations • Know specific regulations pertaining to a specific job function • Ablility to recognize and identify hazardous materials • Knowledge of emergency response, self-protection and accident prevention methods and proceduresStart End Day(s) Time(s) Location Class No. Hours03-28-13 03-28-13 Th 8:00 am - 5:00 pm D. J. Bordini Center 63446 805-23-13 05-23-13 Th 8:00 am - 5:00 pm D. J. Bordini Center 63447 810-31-13 10-31-13 Th 8:00 am - 5:00 pm D. J. Bordini Center 80016 8$395 Materials, refreshments and lunch provided.Heavy Truck EstimatingPresenter: Melvin SchampersHeavy truck equipment can be difficult to estimate for a number of reasons. Loss of use, parts availability, depreciation, options,customization packages and nomenclature differences are only some of the reasons. This one-week seminar focuses onsemi-tractors, trailers, dump trucks and other specialty hauling vehicles. Know what you are looking at and understand choices ofrepair to enable accurate estimate writing. FVTC has a fleet of diversely-configured trucks to identify and estimate.Communication between insurance appraisers and repair shops is difficult without understanding vehicle design, nomenclature,repair and parts options. Participants are empowered to write an accurate appraisal with information provided. Benefits ofaccurate appraisals are: decreased overall repair cycle time, increased customer satisfaction and valid total loss decisions.Learn About: Vehicle construction • Mechanical systems • Nomenclature • Different cosmetic panel identification and repair • Steering and suspension alignment and component analysis • Loss-of-use factors • Trailer construction and repair • Frame repair • Contamination issuesStart End Day(s) Time(s) Location Class No. Hours05-06-13 05-09-13 M Tu W Th 8:00 am - 4:00 pm Appleton Transportation Center 63984 4005-10-13 05-10-13 F 8:00 am - 11:30 am Appleton Transportation Center10-07-13 10-10-13 M Tu W Th 8:00 am - 4:00 pm Appleton Transportation Center 80024 4010-11-13 10-11-13 F 8:00 am - 11:30 am Appleton Transportation Center$1,030 Materials provided. 67

Intro to Alignment Using Hunter SystemsPresenter: Melvin SchampersAttend this two-day seminar for technicians and shop service writers using Hunter® Alignment Systems equipment. Hands-onapplication includes actual vehicle repair to reinforce concepts for a thorough understanding of steering and suspensionalignment basics. Learn to use Hunter® equipment to its potential and communicate the effects of common alignment problems.Learn About: Characteristics of vehicle handling: Pulls, drifts and wandering • Cornering and stability • Road isolation, feedback and steering • Inspecting suspension/steering systems • Suspension inspection • Steering component inspection • Tire wear patterns • Alignment angle theory and measurement: The effect caster, camber and toe have on drivability and tread life • Geometric centerline, thrust line and thrust angle • Diagnosing causes of pulls, drifts and wandering • How the Hunter® Alignment System works • Mounting the sensor using standard and optional procedures • Sensor compensation options and procedures • Total four-wheel alignment/thrust alignment • Measure caster • Maintenance of equipment • Using, modifying and adding specifications • Factory specifications • Creating and storing customized specifications • Adjusting front and rear alignment angles • Rear adjustment methods (rear shims, wedges, eccentrics, etc.) • Front adjustment methods (upper control arm, struts, strut rods, etc.)Start End Day(s) Time(s) Location Class No. Hours01-21-13 01-22-13 M Tu 8:00 am - 4:00 pm Appleton Campus 64023 1604-22-13 04-23-13 M Tu 8:00 am - 4:00 pm Appleton Transportation Center 64024 1609-09-13 09-10-13 M Tu 8:00 am - 4:00 pm Appleton Transportation Center 80025 1612-09-13 12-10-13 M Tu 8:00 am - 4:00 pm Appleton Transportation Center 80026 16$350 Materials provided.New Vehicle Technologies for the Damage AppraiserPresenter: Melvin SchampersThe current trend in automotive design is to reduce the overall weight of a vehicle to increase fuel economy, yet maintain orincrease the occupant safety. Both the steel and aluminum industries have offered materials that can do both. Yet, the collisionrepair processes and techniques are different from past repair processes on most of these materials. This program providesstudents with the tools to make informed decisions when assessing damage to these vehicles. It also provides a summary ofmany of the driver convenience systems, driver assistance systems, and added safety features, as well as an overview of thecollision repair processes that each involves.Learn About: Modern vehicle construction materials • Locating and using a variety of information provider resources • Identifying when convenience accessories and systems require recalibration • Recognizing the necessary equipment to perform recalibrationsStart End Day(s) Time(s) Location Class No. Hours05-20-13 05-23-13 M Tu W Th 8:00 am - 4:00 pm Appleton Transportation Center 63985 3605-24-13 05-24-13 F 8:00 am - 11:30 am Appleton Transportation Center$1,030 Materials provided 68

Non-Structural Repair Decisions-IntermediatePresenter: FVTC FacultyThis five-day, hands-on seminar is designed to assist collision appraisers and estimators in making replace or repair decisions.Participants complete a minor dent repair. Blends and refinishing are done in the lab, as well as mixing, tinting and bumper coverrepairs. Anti-lock brake operations, utilizing FVTCs skid pad, are included. Attendees also learn about deployment and relatedrestraint information, including airbag industry guidelines. This training aids in the understanding of repair time and improves theability to effectively communicate within the collision industry. Prerequisite: A basic understanding of estimate writing equivalentto "Introduction to Collision Damage Assessment Training."Learn About: Dent repair • Refinishing, blending and tinting decisions • Plastics repair • Dash light and electrical repair fundamentals • Brakes and anti-lock brakes • Restraints • Aluminum cosmetic repairStart End Day(s) Time(s) Location Class No. Hours02-18-13 02-18-13 M 8:00 am - 4:30 pm Appleton Transportation Center 63977 4002-19-13 02-21-13 Tu W Th 7:30 am - 4:30 pm Appleton Transportation Center02-22-13 02-22-13 F 7:30 am - 11:30 am Appleton Transportation Center04-08-13 04-08-13 M 8:00 am - 4:30 pm Appleton Transportation Center 63979 4004-09-13 04-11-13 Tu W Th 7:30 am - 4:30 pm Appleton Transportation Center04-12-13 04-12-13 F 7:30 am - 11:30 am Appleton Transportation Center09-23-13 09-23-13 M 8:00 am - 4:30 pm Appleton Transportation Center 80022 4009-24-13 09-26-13 Tu W Th 7:30 am - 4:30 pm Appleton Transportation Center09-27-13 09-27-13 F 7:30 am - 11:30 am Appleton Transportation Center11-11-13 11-11-13 M 8:00 am - 4:30 pm Appleton Transportation Center 80023 4011-12-13 11-14-13 Tu W Th 7:30 am - 4:30 pm Appleton Transportation Center11-15-13 11-15-13 F 7:30 am - 11:30 am Appleton Transportation Center$950 Materials provided. 69

Shop Managers Supervision SeriesPresenter: Judith RuhlHone your supervisory and management skills and improve your performance as a shop manager. The “Shop Managers’Supervision Series” is a highly interactive six-part series that provides new and experienced supervisors the tools they need toeffectively motivate, communicate and direct their teams to meet organization goals and objectives. These sessions are designedfor diesel shop managers, service advisors and others who supervise within a shop environment.Learn About: Methods to build trust among your crew • Leading different personalities • Strategies to communicate clearly • How to handle correction effectively • Building respect for your leadership • How to affect behavior, including the difficult employeeStart End Day(s) Time(s) Location Class No. Hours01-23-13 02-27-13 W 8:00 am - 11:00 am D. J. Bordini Center 63620 18$650 Materials and refreshments provided. Fox Valley Technical College partners with J. J. Keller & Associates to provide the highest level of transportation customized training, seminars and services. View the wide variety of training here>> 70

FVTC Business & Industry Services - Seminar Guide

by Fox Valley Technical College's Business & Industry Services on Aug 08, 2012

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FVTC Business & Industry Services - Seminar Guide Document Transcript