Customer Service, Sales & Marketing Seminars - FVTC

Customer Service, Sales & MarketingGrowing and retaining customer relationships are critical to expanding your business. Fox ValleyTechnical College offers a variety of options to improve the skills for marketing, sales and customerservice professionals responsible for achieving results.Explore more at www.fvtc.edu/bis/customerserviceGlobal Business Professional Certificate: A 6-module Series SERIESPresenter: Nancy MyersThe Global Business Certificate is an accelerated, online series; designed for employees at all levels of an organization who wantto develop international business skills and increase knowledge in five areas. The certificate incorporates the Global BusinessProfessional Capstone allowing participants two paths of study: national exam preparation or capstone project. Modules include:‘Managing Cross-Cultural Relationships’ • ‘Global Sales, Marketing & Product Promotion’ • ‘Global Trade, Finance & Banking’ •‘Global Supply Chain & Logistics Management’ • ‘Global Operations Management’ • ‘Global Business Professional Capstone’.Additional information available at www.fvtc.edu/GBP.Learn About: Managing cross-cultural relationships • Global sales, marketing and product promotion • Global trade, financeand banking • Gloabl supply chain and logistics management • Global operational management • National exampreparation or capstone projectStart End Day(s) Time(s) Location Class No. Hours06-03-13 11-28-13 M Tu W Th F 12:00 am - 12:01 am Internet On-line 71007 9009-03-13 04-11-14 M Tu W Th F 12:00 am - 12:01 am Internet On-line 82580 90$1,074 Save $60 when registering for this 6-module series. Fee includes online instruction only. Additionalcourse, textbook and series information: www.fvtc.edu/gbp or (920) 735-4844.Global Sales, Marketing & Product PromotionPresenter: Nancy MyersLearn about international consumer expectations and cultural requirements. Create a marketing plan; including market research,local tailoring, and product liability implications. Review legal and regulatory requirements related to global activities.Learn About: Customer expectations • Cultural requirements • Global market plans and market research • Product liabilityimplications • Legal and regulatory requirementsStart End Day(s) Time(s) Location Class No. Hours09-30-13 10-25-13 M Tu W Th F 12:00 am - 12:01 am Internet On-line 82583 18$189 Fee includes online instruction only. Additional course, textbook and series information:www.fvtc.edu/gbp or (920) 735-4844.1

Telephone Communication TechniquesPresenter: Nathaniel ThomasIn todays fast-paced workplace, effective telephone techniques are essential for quick, efficient communication. Customer-focused organizations know a courteous, friendly attitude helps build customer loyalty and enhance vendor relationships. Developa telephone personality that creates a positive first impression and fosters goodwill.Learn About: Identify needs and expectations of telephone customers • Identify and apply customer service concepts totelephone conversations • Speak at an appropriate rate and volume • Respond appropriately to incoming calls,including complaints • Take complete, accurate messages • Use good listening skills to understand the messageand diffuse emotional barriers • Create effective voicemail messages • Communicate a positive, courteous andhelpful attitudeStart End Day(s) Time(s) Location Class No. Hours10-25-13 10-25-13 F 8:30 am - 12:30 pm D. J. Bordini Center 82935 4$159 Materials and refreshments provided.The Customer ExperiencePresenter: Nathaniel ThomasWhat is Amazing Service? How is it different from service that is good or great? We’ll explore the concept of amazing service inthis seminar, with the goal of providing an improved customer experience for your organization. We will examine what it means todeliver +1’s—going above and beyond what is minimally expected by our customers, to create an amazing experience and we’llalso look at the critical communication components necessary in every customer interaction and discuss the importance of each.The seminar will devote some time as well to handling difficult and challenging customers.Learn About: Going above and beyond what is minimally expected • Create an amazing experience for customers • Criticalcommunication components and their importance • Handling the difficult and challenging customersStart End Day(s) Time(s) Location Class No. Hours11-22-13 11-22-13 F 8:30 am - 12:30 pm D. J. Bordini Center 82934 4$159 Materials and refreshments provided.2

Time Management for the CreativePresenter: Judith RuhlDo you ever feel ‘out of sync’ with the rest of the organized, linear business world? Do traditional time management systems stifleyour creativity? Explore strategies that minimize guilt and bring you from chaos to balance. Most importantly, learn to organizeyour priorities so you can focus on the truly important things in life.Learn About: Why traditional time management systems are not for everyone • Strategies for effective time management •Action planning for successStart End Day(s) Time(s) Location Class No. Hours09-27-13 09-27-13 F 12:30 pm - 3:30 pm D. J. Bordini Center 80668 3$184 Materials and refreshments provided.Successful local entrepreneurs, small business owners and home-based solopreneursshare their insight.You’ll get a chance to meet more people like yourself during the networking break. Leave thisenergizing, uplifting workshop knowing how the FVTCs Venture Center can help you build thebusiness of your future from idea, to launch, to sustainability.Explore Starting a Business with the FVTC Venture Center3

Customer Service, Sales & Marketing Seminars - FVTC

by Fox Valley Technical College's Business & Industry Services on Aug 03, 2012

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