Communication Skills Seminars - FVTC

Communication SkillsExcellent communication skills are at the heart of good business practices. FVTC experts focus onhelping employees improve their written, verbal, interpersonal, telephone, customer relations andinternational communications skills.Explore more at www.fvtc.edu/bis/communicationGlobal Business Professional Certificate: A 6-module Series SERIESPresenter: Nancy MyersThe Global Business Certificate is an accelerated, online series; designed for employees at all levels of an organization who wantto develop international business skills and increase knowledge in five areas. The certificate incorporates the Global BusinessProfessional Capstone allowing participants two paths of study: national exam preparation or capstone project. Modules include:‘Managing Cross-Cultural Relationships’ • ‘Global Sales, Marketing & Product Promotion’ • ‘Global Trade, Finance & Banking’ •‘Global Supply Chain & Logistics Management’ • ‘Global Operations Management’ • ‘Global Business Professional Capstone’.Additional information available at www.fvtc.edu/GBP.Learn About: Managing cross-cultural relationships • Global sales, marketing and product promotion • Global trade, financeand banking • Gloabl supply chain and logistics management • Global operational management • National exampreparation or capstone projectStart End Day(s) Time(s) Location Class No. Hours06-03-13 11-28-13 M Tu W Th F 12:00 am - 12:01 am Internet On-line 71007 9009-03-13 04-11-14 M Tu W Th F 12:00 am - 12:01 am Internet On-line 82580 90$1,074 Save $60 when registering for this 6-module series. Fee includes online instruction only. Additionalcourse, textbook and series information: www.fvtc.edu/gbp or (920) 735-4844.Managing Cross-Cultural RelationshipsPresenter: Nancy MyersGain an understanding and appreciation of culture, in order to improve cross-cultural interpersonal interactions andcommunications. Explore the traditions, lifestyles and practices of other countries. Learn about the many components of culture,discuss several specific cultural profiles and develop skills to build successful professional and business relationships.Learn About: Many components of culture • Discuss several specific cultural profiles • Develop skills to build successfulprofessional and business relationships • Understand critical elements of international businessStart End Day(s) Time(s) Location Class No. Hours09-03-13 09-27-13 M Tu W Th F 12:00 am - 12:01 am Internet On-line 82581 18$189 Fee includes online instruction only. Additional course, textbook and series information:www.fvtc.edu/gbp or (920) 735-4844.1

Active Listening & Assertive Speaking - 4 hrsPresenter: Nathaniel ThomasIn this course, you will gain a thorough understanding of the benefits and methods you can use to speak more assertively—tocommunicate your ideas in a positive, respectful way. You’ll also explore what it means to truly, deeply listen and what happensin the listening process. Gain valuable insight into how well you listen, and understand some of the non-listening behaviors thatwe all have learned over time, and often substitute for actual, deep listening. Speak more confidently and understand how to dealwith others who engage in aggressive, passive and passive-aggressive communication that often can create barriers to effectivecommunication in the workplace.Learn About: Effective speaking • Listening techniques to achieve your goalsStart End Day(s) Time(s) Location Class No. Hours12-06-13 12-06-13 F 8:30 am - 12:30 pm D. J. Bordini Center 80499 4$159 Materials and refreshments provided.Business WritingPresenter: Nathaniel ThomasBusinesses are using electronic communications more than ever. The medium is changing, yet the need for solid writtencommunication remains the same. Practice writing emails, memos and business letters with clear, concise sentences thateffectively convey meaning, anticipate reader response and structure the logical order of your message.Learn About: Using reader-centered techniques to maintain customer goodwill • Choosing language that keeps your messageclear, concise and contemporary • Designing documents that accomplish your objectives • Using your bestnetiquette in emails • Using direct and indirect approaches to accomplish desired resultsStart End Day(s) Time(s) Location Class No. Hours11-15-13 11-15-13 F 8:30 am - 12:30 pm D. J. Bordini Center 80481 4$159 Materials and refreshments provided.Chinese for Business and Travel-4 hrPresenter: Jei McKinneyDesigned for anyone doing business or planning to travel to China and other Asian countries. Learn basic language greeting andintroductions. Learn about business etiquette and relationships. Eliminate communication barriers and gain an understanding ofcultural assumptions. Travel tip preparation and gift giving will be covered.Learn About: Overview of China • Basic Chinese phrases and introduction of language • Travel essentials • Chinese cultureStart End Day(s) Time(s) Location Class No. Hours09-26-13 09-26-13 Th 4:30 pm - 8:30 pm D. J. Bordini Center 83723 4$99 Materials provided. Registration/Refund deadline is September 19, 2013.2

Effective Presentation SkillsPresenter: Nathaniel ThomasIn order to be effective in todays workplace, you need to be able to communicate information in a variety of formats, including theoften-feared and dreaded oral presentation, delivered for an audience. Learn how to best organize your information, practice andmaster effective delivery techniques, and conquer your fears and deliver winning presentations. As a participant, you will have theopportunity to deliver a short presentation to a small group of co-participants and receive valuable peer feedback about thepresentation content and your delivery technique.Learn About: Techniques to reduce nervousness and anxiety • Analyzing and adapting your audience to address eachperson’s individual needs and expectations • Organizing your thoughts in an effective manner • Sending positivenonverbal messages that indicate confidence and support your message • Designing and using visualseffectively • Delivering presentations that enhance your credibilityStart End Day(s) Time(s) Location Class No. Hours10-04-13 10-04-13 F 8:00 am - 5:00 pm D. J. Bordini Center 82931 8$199 Materials and refreshments provided.Impromptu CommunicationPresenter: Nathaniel ThomasAll of life is impromptu, yet sometimes, the most difficult questions are the ones we arent prepared to answer! Using real-worldscenarios from your work, you’ll have the opportunity to practice impromptu question and answer techniques, and understand thevalue in each: restate, reframe and redirect. We’ll explore each method and offer tips you can use to answer questions off thecuff, and even how you can say I don’t know, in a way it helps you maintain credibility. And, we’ll briefly touch on impromptupresentation organization techniques.Learn About: Applying effective organizational strategies • Demonstrating confident delivery techniques • Usingassertive/responsive communication skills • Explaining ways to say no or deliver bad news • Developing anaction plan for self improvementStart End Day(s) Time(s) Location Class No. Hours10-18-13 10-18-13 F 8:30 am - 12:30 pm D. J. Bordini Center 80496 4$159 Materials and refreshments provided.Improve Interpersonal Communication SkillsPresenter: Nathaniel ThomasWhile an organization employs many people, often the public only meets one or two employees in the course of doing business.Each employee serves as an agent, good or bad, and makes an indelible impression and impact on the organizations reputation.Learn strategies to make sure you project a positive image to the public, as well as ways to communicate more effectively withco-workers. Through analyzing your own and others communication styles, learn to better understand the nuances ofcommunication.Learn About: Your own interpersonal communication style • Ways to enhance your communications with other styles •Effective listening skills • The value of giving and obtaining feedbackStart End Day(s) Time(s) Location Class No. Hours11-01-13 11-01-13 F 9:00 am - 12:00 pm D. J. Bordini Center 82932 3$139 Materials and refreshments provided.3

Keys to a Cost Effective Translation NEWPresenter: FVTC FacultyJoin Jérôme Legris, Business Development & Quality Manager at Cogen, for an overview of translation procurement services.Learn how the combination of language technologies and optimized document preparation can turn translation from an expenseinto a profit-driver.Learn About: Overview of translation procurement services • Insights into language technologies • Achieving qualitytranslations • Best practices for translation management • Tips & tricks to optimize document preparation fortranslationStart End Day(s) Time(s) Location Class No. Hours06-11-13 06-11-13 Tu 9:00 am - 1:30 pm D. J. Bordini Center 71219 6$99 Materials, refreshments and lunch provided. Registration/Refund deadline is May 17, 2013.Nuts and Bolts of GrammarPresenter: Nathaniel ThomasTake the mystery out of clear, crisp writing by learning the Nuts & Bolts of Grammar. Employers and customers respectindividuals who write easy-to-read, error-free letters and email. Improve sentence structure, punctuate correctly, avoid commonspelling errors and select words that convey precise meaning. If you write memos, letters, proposals, emails, or other internal orexternal messages, benefit from the fun, relaxed way in which the basics of grammar are presented.Learn About: Choosing words more accurately • Constructing sentences that say what you mean • Punctuate confidently •Misused and confused wordsStart End Day(s) Time(s) Location Class No. Hours11-08-13 11-08-13 F 9:00 am - 12:00 pm D. J. Bordini Center 82933 3$139 Materials and refreshments provided.Proofreading SkillsPresenter: Nathaniel ThomasWith practical hands-on activities, explore proofreading and effective proofreading tips that will help you develop betterproofreading skills and accuracy. We’ll analyze several documents for accuracy and discuss techniques you should utilize forimproved accuracy. You’ll understand the difference between proofreading and editing, and the importance of only doing one ofthose at a time!Learn About: Valuable proofreading tips • Exploring approaches to proofreading documents • How to detect and correctformatting errors and document inconsistenciesStart End Day(s) Time(s) Location Class No. Hours09-20-13 09-20-13 F 8:30 am - 12:30 pm D. J. Bordini Center 80473 4$159 Materials and refreshments provided.4

Spanish 1 Corrections OfficersPresenter: Renzo SecchiThis introductory seminar provides participants with basic communication of the Spanish language through vocabulary andcommonly-used expressions. This training is perfect for detention and correction officers at local, state and federal levels to helpcommunicate with Spanish-speakers in daily processing and confinement situations. Improve your understanding of Hispanicworkers and their culture in the workplace.Learn About: Basic Spanish pronunciation and vocabulary • Basic expressions and phrases • Corrections related phrases •Cultural comparisonsStart End Day(s) Time(s) Location Class No. Hours05-17-13 05-17-13 F 9:00 am - 3:00 pm D. J. Bordini Center 64213 6$159 Materials and refreshments provided. Registration/Refund deadline is ten days prior to each session.Telephone Communication TechniquesPresenter: Nathaniel ThomasIn todays fast-paced workplace, effective telephone techniques are essential for quick, efficient communication. Customer-focused organizations know a courteous, friendly attitude helps build customer loyalty and enhance vendor relationships. Developa telephone personality that creates a positive first impression and fosters goodwill.Learn About: Identify needs and expectations of telephone customers • Identify and apply customer service concepts totelephone conversations • Speak at an appropriate rate and volume • Respond appropriately to incoming calls,including complaints • Take complete, accurate messages • Use good listening skills to understand the messageand diffuse emotional barriers • Create effective voicemail messages • Communicate a positive, courteous andhelpful attitudeStart End Day(s) Time(s) Location Class No. Hours10-25-13 10-25-13 F 8:30 am - 12:30 pm D. J. Bordini Center 82935 4$159 Materials and refreshments provided.5

The Customer ExperiencePresenter: Nathaniel ThomasWhat is Amazing Service? How is it different from service that is good or great? We’ll explore the concept of amazing service inthis seminar, with the goal of providing an improved customer experience for your organization. We will examine what it means todeliver +1’s—going above and beyond what is minimally expected by our customers, to create an amazing experience and we’llalso look at the critical communication components necessary in every customer interaction and discuss the importance of each.The seminar will devote some time as well to handling difficult and challenging customers.Learn About: Going above and beyond what is minimally expected • Create an amazing experience for customers • Criticalcommunication components and their importance • Handling the difficult and challenging customersStart End Day(s) Time(s) Location Class No. Hours11-22-13 11-22-13 F 8:30 am - 12:30 pm D. J. Bordini Center 82934 4$159 Materials and refreshments provided.Professional & Workplace Communication services are provided by a wide range of technicalconsultants each with a unique focus and approach. Review select professional and workplacecommunications options recommended by employers and request a consultation to discuss yourcustomized communication skills training plan.• Critical Core Communication Skills• Oral & Written Communication Skills• Design & Documentation6

Communication Skills Seminars - FVTC

by Fox Valley Technical College's Business & Industry Services on Aug 03, 2012

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