Business, Management & Finance Seminars - FVTC

Business, Management & FinanceFVTC works in partnership with organizations and offers a full complement of services to meet theneeds of performance leaders and supervisors, financial specialists, marketing, office staff andcustomer service providers responsible for getting organizational results.Explore more at www.fvtc.edu/bis/businessGlobal Business Professional Certificate: A 6-module Series SERIESPresenter: Nancy MyersThe Global Business Certificate is an accelerated, online series; designed for employees at all levels of an organization who wantto develop international business skills and increase knowledge in five areas. The certificate incorporates the Global BusinessProfessional Capstone allowing participants two paths of study: national exam preparation or capstone project. Modules include:‘Managing Cross-Cultural Relationships’ • ‘Global Sales, Marketing & Product Promotion’ • ‘Global Trade, Finance & Banking’ •‘Global Supply Chain & Logistics Management’ • ‘Global Operations Management’ • ‘Global Business Professional Capstone’.Additional information available at www.fvtc.edu/GBP.Learn About: Managing cross-cultural relationships • Global sales, marketing and product promotion • Global trade, financeand banking • Gloabl supply chain and logistics management • Global operational management • National exampreparation or capstone projectStart End Day(s) Time(s) Location Class No. Hours06-03-13 11-28-13 M Tu W Th F 12:00 am - 12:01 am Internet On-line 71007 9009-03-13 04-11-14 M Tu W Th F 12:00 am - 12:01 am Internet On-line 82580 90$1,074 Save $60 when registering for this 6-module series. Fee includes online instruction only. Additionalcourse, textbook and series information: www.fvtc.edu/gbp or (920) 735-4844.1

Personal & Workplace Leadership Certificate: A 4-module Series SERIESPresenter: Judith RuhlUnlike a one-size-fits all leadership series, this four-part series delivers personalized learning and one-on-one coaching thatfocuses on key areas critical to a leader’s success and participants. Participants work with a trained coach to develop a personalaction plan using 360° feedback and applied development goals. The certificate series includes 2 hours of coaching and 4leadership development modules: ‘Building Trust in Leadership’ • ‘Developing Your Personal Leadership Style’ • ‘CommunicationSkills for Leaders’ • ‘Dealing with Difficult Behaviors’.Learn About: Ways to build leadership capability • Improving personal performance • Strategies to elevate leadership to thenext levelStart End Day(s) Time(s) Location Class No. Hours09-06-13 09-06-13 F 8:00 am - 11:00 am D. J. Bordini Center 82594 910-04-13 10-04-13 F 8:00 am - 11:00 am D. J. Bordini Center11-01-13 11-01-13 F 8:00 am - 11:00 am D. J. Bordini Center12-06-13 12-06-13 F 8:00 am - 11:00 am D. J. Bordini Center$629 Save $50 when registering for this 4-module series. Materials and refreshments provided.Building Trust in LeadershipPresenter: Judith RuhlDeveloping trust is a critical element in being an effective leader. This seminar focuses on specific strategies to immediately buildtrust with your team. Many participants utilize the optional 360° assessment to gain powerful personal insights to your leadershipstrengths.Learn About: The importance of trust in leadership • Five strategies to build trust • Identifying strengths and areas forimprovement in your leadership using the 360° leadership assessmentStart End Day(s) Time(s) Location Class No. Hours09-06-13 09-06-13 F 8:00 am - 11:00 am D. J. Bordini Center 82595 2$169 Materials and refreshments provided.Developing Your Personal Leadership StylePresenter: Judith RuhlImprove your leadership effectiveness by understanding yourself and the impact of your leadership style. Using the Myers-BriggsType Indicator (MBTI), this seminar helps assess your personal style and strategies to more effectively lead and motivate others.Learn About: Identifying your personality style and the gifts of each type • Recognizing your strengths and potential strugglesas a leader • How to motivate and lead different types • Develop a personalized plan to use the Myers-Briggs tobecome a more effective leaderStart End Day(s) Time(s) Location Class No. Hours10-04-13 10-04-13 F 8:00 am - 11:00 am D. J. Bordini Center 82597 3$169 Materials and refreshments provided.2

Dealing with Difficult BehaviorsPresenter: Judith Ruhl‘My job would be great if it werent for the people stuff!’ Leaders get things done through people and, yet, some of the difficultbehaviors are the biggest obstacles to results. Well brainstorm the difficult behaviors you are facing, from employees, clients orbosses, and identify strategies to cure or cope with the behavior so you can get on with getting your job done. Strategies forcoaching different generations are also discussed.Learn About: Different types of difficult behaviors • Reasons why people behave with difficultly • Strategies you can use tocope or cure the behavior • Approaches for working with different generations in the workplaceStart End Day(s) Time(s) Location Class No. Hours06-07-13 06-07-13 F 9:00 am - 12:00 pm D. J. Bordini Center 70554 312-06-13 12-06-13 F 8:00 am - 11:00 am D. J. Bordini Center 82600 3$169 Materials and refreshments provided.EXCELerated: Essential Skills of LeadershipPresenter: Dean MurzelloMotivation is a key to effective leadership and knowing how to create a motivating environment is critical to a leaders success.Learn About: Motivating team members • Increasing productivity and accountability in team members • Maintaining orenhancing team member’s self-esteem • Improving employee engagementStart End Day(s) Time(s) Location Class No. Hours09-13-13 09-13-13 F 8:00 am - 12:00 pm D. J. Bordini Center 80784 4$149 Materials and refreshments provided.EXCELerated: Essential Communication Skills for LeadersPresenter: Dean MurzelloDevelop communication skills during daily interactions that increase team members’ motivation and commitment. Learn how todemonstrate two-way communications, overcoming communication barriers, leveraging body language and active listening. Thisseminar can be tailored to meet the needs of a specific organization.Learn About: Creating a climate of trust and openness • Designing clear concise receiver-centered messages • Managingnonverbal behaviors effectively • Active listening • Gaining commitmentStart End Day(s) Time(s) Location Class No. Hours09-20-13 09-20-13 F 8:00 am - 12:00 pm D. J. Bordini Center 80765 4$149 Materials and refreshments provided.EXCELerated: Developing Performance Goals & StandardsPresenter: Dean MurzelloDeveloping performance goals and standards are critical leadership skills. This seminar shows supervisors how to establishspecific, measurable, attainable, results-oriented and time-framed performance goals. It also illustrates the steps that gain teammember agreement and commitment to those performance goals.Learn About: Identifying and setting performance standards using concrete active language • Establishing time limits for allperformance standards • Involving team members in creating their own performance standards • Negotiating todevelop performance standards that address both desired results and capabilitiesStart End Day(s) Time(s) Location Class No. Hours10-04-13 10-04-13 F 12:00 pm - 4:00 pm D. J. Bordini Center 80786 4$149 Materials and refreshments provided.3

EXCELerated: Providing Performance FeedbackPresenter: Dean MurzelloThis session shows the way evaluation is done by the experts. Walk away with strategies to improve team member agreementusing assessment. Discover how to increase team member commitment to the change needed to improve performance.Learn About: Basing assessments on facts and behavior • Assessing performance • Using positive feedback to motivate teammembers • Gaining team member participation in assessmentsStart End Day(s) Time(s) Location Class No. Hours10-11-13 10-11-13 F 8:00 am - 12:00 pm D. J. Bordini Center 83286 4$149 Materials and refreshments provided.EXCELerated: Managing Team Members ComplaintsPresenter: Dean MurzelloThis session shows how to resolve simple complaints and identify the hidden agendas that so often underlie chronic grievances.Gain an understanding of why all team member complaints must be dealt with rather than ignored or dismissed. Identifytechniques used to determine underlying problems. Discover why team members may misunderstand the actual problem orworkplace difficulty.Learn About: Being more sensitive to problems that can lie behind complaints • Using various techniques to solve problems •Maintaining a positive relationship with team members who have complaintsStart End Day(s) Time(s) Location Class No. Hours10-18-13 10-18-13 F 8:00 am - 12:00 pm D. J. Bordini Center 83720 4$149 Materials and refreshments provided.EXCELerated: Resolving ConflictsPresenter: Dean MurzelloDevelop skills to recognize conflict and deal with it quickly and effectively. Facing these conflicts head-on allows the supervisor topreserve the integrity of the team. Conflict is an inevitable part of all work situations and dealing with it will help maintainindividual and team focus and productivity.Learn About: Recognizing the positive and negative impacts of conflicts • Leveraging conflict to everyones advantage •Establishing a cooperative atmosphere to resolve conflicts when they ariseStart End Day(s) Time(s) Location Class No. Hours11-01-13 11-01-13 F 8:00 am - 12:00 pm D. J. Bordini Center 83721 4$149 Materials and refreshments provided.EXCELerated: Supporting & Leading ChangePresenter: Dean MurzelloLearn how to understand and interpret change. Gain an understanding of why change happens, how people react and strategiesto involve team members in a change initiative. The seminar provides a framework that helps change initiatives gain acceptancemore quickly—minimizing lost productivity.Learn About: Understanding why change happens and how people react to it • Supporting team members’ struggles withchange • Promoting team members’ ownership of the change • Planning the change process and reinforcinggoalsStart End Day(s) Time(s) Location Class No. Hours11-08-13 11-08-13 F 8:00 am - 12:00 pm D. J. Bordini Center 83722 4$149 Materials and refreshments provided.4

EXCELerated: Coaching Job SkillsPresenter: Dean MurzelloThis session provides the tools necessary to successfully coach individuals to perform a job, a task or a skill. Its a process ofdeveloping relationships with team members—relationships that ultimately can build the trust and respect that are the foundationof successful organizations.Learn About: Distinguishing between performance problems that require coaching and those that can best be handled byclearer instructions or by other means • How coaching supports individual and organizational goals • Gainingteam member accountability to reach higher skill levelsStart End Day(s) Time(s) Location Class No. Hours09-27-13 09-27-13 F 8:00 am - 12:00 pm D. J. Bordini Center 81954 4$149 Materials and refreshments provided.Managing Cross-Cultural RelationshipsPresenter: Nancy MyersGain an understanding and appreciation of culture, in order to improve cross-cultural interpersonal interactions andcommunications. Explore the traditions, lifestyles and practices of other countries. Learn about the many components of culture,discuss several specific cultural profiles and develop skills to build successful professional and business relationships.Learn About: Many components of culture • Discuss several specific cultural profiles • Develop skills to build successfulprofessional and business relationships • Understand critical elements of international businessStart End Day(s) Time(s) Location Class No. Hours09-03-13 09-27-13 M Tu W Th F 12:00 am - 12:01 am Internet On-line 82581 18$189 Fee includes online instruction only. Additional course, textbook and series information:www.fvtc.edu/gbp or (920) 735-4844.Global Trade, Finance & BankingPresenter: Nancy MyersLearn about foreign exchanges and banking practices. Understand the impact of a customers compliance, logistics anddocumentation. Learn about the process and management of import, export and letters of credit.Learn About: Foreign exchanges and banking practices • Customer’s compliance • Logistics and documentation • Letter ofcreditStart End Day(s) Time(s) Location Class No. Hours10-28-13 11-22-13 M Tu W Th F 12:00 am - 12:01 am Internet On-line 82586 18$189 Fee includes online instruction only. Additional course, textbook and series information:www.fvtc.edu/gbp or (920) 735-4844.Communication Skills for LeadersPresenter: Judith RuhlFocuses on basic human relations which include the communication process. Learn how to demonstrate one-way/two-waycommunications, overcoming barriers, body language and listening. This seminar can be tailored to meet the needs of a specificorganization.Learn About: Communicating with the right method for the situation • Setting clear expectations • Coaching to empower othersStart End Day(s) Time(s) Location Class No. Hours11-01-13 11-01-13 F 8:00 am - 11:00 am D. J. Bordini Center 82598 3$169 Materials and refreshments provided.5

Doing Business in India: Culture, Customs & WorkplacePresenter: Dean MurzelloDo you have employees/consultants from India, outsource products or services to India, or want to effectively tap the hugecustomer base in India? The growing economy of India and the influx of Indians in the workplace make this a must attend event.Understand the culture, customs and etiquette of the Indian people and explore ways to do business in the worlds largestdemocracy.Learn About: Three BIG principles to maximize business success • Fundamentals of culture, communications and customs •Working with Indians in the workplace • Meal customs and sample Indian snacksStart End Day(s) Time(s) Location Class No. Hours09-16-13 09-16-13 M 10:00 am - 12:00 pm D. J. Bordini Center 83848 2$29 Materials and refreshments provided.Financial Skills for Non-Financial ManagersPresenter: Kay BellileThis seminar presents the principles and concepts of using and interpreting financial statements. Learn the framework of threeestablished financial statements—balance sheet, income statement and cash flow statement. Learn about basic accountingprinciples and how these principles affect financial statements. If you are a manager with little exposure to a formal college-levelaccounting course, this seminar helps you understand basic concepts of accounting—the language of business.Learn About: The definition of assets, liabilities and owner equity • Revenue and expenses • Why the cash flow statement isimportant • Types of budgets and why a budget is importantStart End Day(s) Time(s) Location Class No. Hours11-15-13 11-15-13 F 8:30 am - 4:30 pm D. J. Bordini Center 82610 7$240 Materials and refreshments provided.Happiness Pays NEWPresenter: Judith RuhlResearch has shown that the happier your employees are, the more productive they are. Well explore what the studies haveshown makes an effective environment for results. Most importantly, well share strategies you can implement immediately foryour own happiness and for the happiness of your employees. Happiness truly does pay!Learn About: What makes an effective work environment for results • Strategies to implement happiness in the workplace •Why happiness is importantStart End Day(s) Time(s) Location Class No. Hours09-16-13 09-16-13 M 1:00 pm - 4:00 pm D. J. Bordini Center 83719 3$169 Materials and refreshments provided.6

Hiring Winning TalentPresenter: FVTC FacultyMake the right hiring decisions that leverage knowledge, skills and culture fit. Save money, time and training resources spent onthe wrong candidate. Avoid legal complications with the Equal Employment Opportunity Commission (EEOC) and Americans withDisabilities Act (ADA). This eight-hour seminar is ideal for managers and supervisors who haven’t had formal interviewingtraining. Two four-hour sessions provides opportunities to develop and apply hiring techniques for your organization.Learn About: Planning and preparing the entire hiring process • Defining the ideal candidate by identifying job competencies •Developing a questioning and demonstration strategy to discover the candidates competencies range •Practicing interviewing • Evaluating candidates and making a selectionStart End Day(s) Time(s) Location Class No. Hours06-10-13 06-17-13 M 8:00 am - 12:00 pm D. J. Bordini Center 70260 8$279 Materials and refreshments provided.Keys to a Cost Effective Translation NEWPresenter: FVTC FacultyJoin Jérôme Legris, Business Development & Quality Manager at Cogen, for an overview of translation procurement services.Learn how the combination of language technologies and optimized document preparation can turn translation from an expenseinto a profit-driver.Learn About: Overview of translation procurement services • Insights into language technologies • Achieving qualitytranslations • Best practices for translation management • Tips & tricks to optimize document preparation fortranslationStart End Day(s) Time(s) Location Class No. Hours06-11-13 06-11-13 Tu 9:00 am - 1:30 pm D. J. Bordini Center 71219 6$99 Materials, refreshments and lunch provided. Registration/Refund deadline is May 17, 2013.Meeting Management: Weve Got to Stop Meeting Like ThisPresenter: FVTC FacultyMeetings have become a way of life in todays work world and they dont have to be a waste of time. This interactive trainingsession shows how meetings wander off course and provides specific techniques for keeping them focused, getting participantsinvolved and keeping goals on track.Learn About: Staying focused using an agenda • Involving all participants in the meeting • Resolving disagreements that occurduring meetings • Making meetings more effectiveStart End Day(s) Time(s) Location Class No. Hours10-09-13 10-09-13 W 8:00 am - 11:00 am D. J. Bordini Center 83642 4$149 Materials and refreshments provided.7

Project ManagementPresenter: Lee BinzThis seminar takes you through the entire project management cycle. This includes planning, scheduling and controlling a majorproject using tools to involve your people in the project. By providing tools to bring projects in on time and on budget, ‘ProjectManagement’ helps you better utilize the human resources, equipment and materials available to your project. These projectmanagement tools help gain up-front commitment to project priorities and schedules and helps keep track of those commitments.Learn About: Developing a project mission and objectives • Project management tools such as SWOT analysis, risk analysis,Gantt charts, progress review meetings, critical path method • Obtaining cooperation and commitment for theprojectStart End Day(s) Time(s) Location Class No. Hours10-31-13 10-31-13 Th 8:00 am - 4:00 pm D. J. Bordini Center 83343 8$300 Materials, refreshments and lunch provided.QuickBooks 2011-Level 1Presenter: Patty SchaeferFocus on the fundamentals and features of QuickBooks 2011 to manage an organization’s financials. Explore QuickBooksinterface and QuickBooks centers. Set up a company and update the Chart of Accounts, build and manage lists, manageinventory using the Vendor Center, record a product sale, create an invoice for services and work with bank accounts.Prerequisite: Basic knowledge of Windows® is recommended.Learn About: QuickBooks basics • Setting up a company • Working with lists • Setting Up Inventory • Selling Your Product •Invoicing for services • Sharing filesStart End Day(s) Time(s) Location Class No. Hours10-03-13 10-03-13 Th 9:00 am - 4:00 pm D. J. Bordini Center 83261 603-07-14 03-07-14 F 9:00 am - 4:00 pm D. J. Bordini Center 90152 6$175 Materials and refreshments provided.Shop Managers Supervision SeriesPresenter: Judith RuhlHone your supervisory and management skills and improve your performance as a shop manager. The “Shop Managers’Supervision Series” is a highly interactive six-part series that provides new and experienced supervisors the tools they need toeffectively motivate, communicate and direct their teams to meet organization goals and objectives. These sessions are designedfor shop managers in all industries, including production, machine, maintenance & automotive shops.Learn About: Analyze your role as a supervisor • Identify methods to build trust among your crew • Learn 16 personality typesand how to lead them • Develop strategies to communicate clearly to get results • Build the communication skillsto handle correction effectively • Influence in ways that build respect for your leadership • Learn to affectbehavior, including the difficult employeeStart End Day(s) Time(s) Location Class No. Hours09-11-13 10-16-13 W 8:00 am - 11:00 am D. J. Bordini Center 80692 18$650 Materials and refreshments provided.8

Strengthen Your Problem-Solving SkillsPresenter: FVTC FacultyPeople are different. In many personality conflicts, there is no reality—only individual perceptions of reality. In this interactiveseminar, learn about the causes-and-effects of interpersonal conflict and problem-solving approaches to deal with them. Practiceusing realistic scenarios to look at areas of disagreement and ideas for fostering better relationships.Learn About: Identifying attitudes that lead to interpersonal conflict • Various styles people use to deal with interpersonalconflict • Strategies to deal with adverse situations • Positive relationship principlesStart End Day(s) Time(s) Location Class No. Hours10-16-13 10-16-13 W 8:00 am - 11:00 am D. J. Bordini Center 83671 3$149 Materials and refreshments provided.Tech Bytes for Business NEWPresenter: Darlene Debruin-HeinHave you been looking for an affordable technology to use to market your business or communicate with your customers in a waythat “wows” them? Are you getting a headache trying to organize all the paperwork and information your customer needs orperhaps have you been putting off writing that training manual or financial report because you can’t figure out a way to present itto your clients without putting them to sleep? Bring your project to us and we will work with you to determine which technologytool might be a good match to help you get the job done. You will leave this hands-on, interactive session with a product that youcan take back to work and use. This session will focus on communication and information sharing technology tools.Learn About: Economical and easy to use online tools to help jazz up business and training presentations • Online tools toorganize business resources and training manuals • Online tools to help organize social media sites • Simpleonline tools that can make your business life easierStart End Day(s) Time(s) Location Class No. Hours06-05-13 06-05-13 W 8:00 am - 12:00 pm D. J. Bordini Center 71276 4$120 Materials participants need to bring: 6-10 digital photographs, 1-2 digital videos or digital video links, 1-5 pages of text or other content, creative ideas and enthusiasm!Telephone Communication TechniquesPresenter: Nathaniel ThomasIn todays fast-paced workplace, effective telephone techniques are essential for quick, efficient communication. Customer-focused organizations know a courteous, friendly attitude helps build customer loyalty and enhance vendor relationships. Developa telephone personality that creates a positive first impression and fosters goodwill.Learn About: Identify needs and expectations of telephone customers • Identify and apply customer service concepts totelephone conversations • Speak at an appropriate rate and volume • Respond appropriately to incoming calls,including complaints • Take complete, accurate messages • Use good listening skills to understand the messageand diffuse emotional barriers • Create effective voicemail messages • Communicate a positive, courteous andhelpful attitudeStart End Day(s) Time(s) Location Class No. Hours10-25-13 10-25-13 F 8:30 am - 12:30 pm D. J. Bordini Center 82935 4$159 Materials and refreshments provided.9

The Customer ExperiencePresenter: Nathaniel ThomasWhat is Amazing Service? How is it different from service that is good or great? We’ll explore the concept of amazing service inthis seminar, with the goal of providing an improved customer experience for your organization. We will examine what it means todeliver +1’s—going above and beyond what is minimally expected by our customers, to create an amazing experience and we’llalso look at the critical communication components necessary in every customer interaction and discuss the importance of each.The seminar will devote some time as well to handling difficult and challenging customers.Learn About: Going above and beyond what is minimally expected • Create an amazing experience for customers • Criticalcommunication components and their importance • Handling the difficult and challenging customersStart End Day(s) Time(s) Location Class No. Hours11-22-13 11-22-13 F 8:30 am - 12:30 pm D. J. Bordini Center 82934 4$159 Materials and refreshments provided.Time Management for the CreativePresenter: Judith RuhlDo you ever feel ‘out of sync’ with the rest of the organized, linear business world? Do traditional time management systems stifleyour creativity? Explore strategies that minimize guilt and bring you from chaos to balance. Most importantly, learn to organizeyour priorities so you can focus on the truly important things in life.Learn About: Why traditional time management systems are not for everyone • Strategies for effective time management •Action planning for successStart End Day(s) Time(s) Location Class No. Hours09-27-13 09-27-13 F 12:30 pm - 3:30 pm D. J. Bordini Center 80668 3$184 Materials and refreshments provided.EXCELerated Trust & Commitment ModulesDevelop these critical skills for effectively leading your team.Visit www.fvtc.edu/EXCEL• Managing Complaints• Resolving Conflicts• Delegating• Supporting Change• Communicating Up10

Business, Management & Finance Seminars - FVTC

by Fox Valley Technical College's Business & Industry Services on Aug 03, 2012

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Business, Management & Finance Seminars - FVTC Document Transcript