Bridging the Generation Gap

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Presentation by Sandra Miles of Miles Employment Group Vancouver.
With four generations in the workplace, communication can be a challenge!

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Bridging the Generation Gap

  1. 1. “Each generation imagines itself to be more intelligent that the one that went before it, and wiser that that the one that comes after it.” George Orwell
  2. 2. “By 2020 there will be 5 generations working together side by side, currently there are 4.” Jeanne Meister, Co-Author, “The 2020 Workplace”
  3. 3. Who are you? You’re a… Veteran, Traditionalist, Silent Generation Baby Boomer, Boomer Generation X Millennial, Generation Y If you were born… before 1945 between 1946 and 1964 between 1964 and 1980 since 1980 You’re shaped by… World War II, the Depression, traditional family television, the Cold War, student activism, youth culture, FLQ crisis, feminism, space travel, stay-at-home moms the energy crisis, technology’s first wave, fall of the Berlin Wall, music videos, AIDS, working mothers (latchkey kids), rising divorce rates explosion of technology and media, 9-11, Columbine shootings, multiculturalism, variety of family structures You value… respect, loyalty, experience standing out, recognition, competition, independence, hard work flexibility, honesty, feedback, work-life balance strong leadership, concern for community, structure, fair play, diversity On the job you are… a disciplined, hard worker who appreciates order and a job well done a driven, service-oriented team player who doesn’t want to be micromanaged. You live to work. independent, self-reliant, unimpressed by authority and focused on self- development. You work to live. self-confident, competent, optimistic, out-spoken and collaborative Your career motto is… Seek job security. Education plus hard work equals success. Invest in portable career skills. Multi-track or die!
  4. 4. WORK VALUES
  5. 5. WORKPLACE CHARACTERISTICS
  6. 6. CHALLENGES
  7. 7. Looking at the gaps How do the differences between generations show up in the workplace?
  8. 8. •Veteran, you turn up when the boss says you should and work until the project is finished. •Boomer, you tend to work all the time. You come in early and stay late. •Gen Xer, you work hard to complete projects but when you’re not needed, you want to be free to pursue your life outside of work. •Millennial, you see your job as something you do between weekends or between your other jobs. HOURS OF WORK Each generation tends to have a different approach to hours of work:
  9. 9. RECOGNITION AND REWARDS Each generation tends to value different kinds of recognition and rewards: •Veteran, you tend to prefer security, pensions, bonuses and recognition for a job well done. •Boomer, chances are you prefer promotion and increased income. •Gen Xer, you tend to prefer time off rather than a bonus. •Millennial, you’re confident about your own abilities, value visibility and close interaction with leaders in the organization. You’d like to work on a top-level team doing a project you believe in.
  10. 10. “Parents often talk about the younger generation as if they didn't have anything to do with it.” ~ Haim Ginott
  11. 11. More than 12 million strong and representing more than one-third of Canada’s population, Generation Y is the largest demographic cohort to come after the baby boomers. -The Globe and Mail, March 12, 2013 In the U.S. millennials total about 80 million, approximately the same size as the baby boom generation. - The 2020 Workplace
  12. 12. 1980-2000
  13. 13. Gen Y is the most educated and most diverse generation in history, and the first to have more women than men obtain postsecondary education credentials. They have also been using computers, mobile phones, the Internet, social media tools and other technologies since childhood – the youngest of them essentially since birth. – The Globe and Mail
  14. 14. RANDOM FACTS • The median number of text messages sent by millennials is 50 per day • 47% of 16-24 year olds are employed, the lowest since this started being calculated in 1948 • 44% think marriage is obsolete • 39% have a tattoo • 37% of 18-29 year olds are unemployed • 35% started a business on the side to supplement their income • 33% live in cities, 14% live in rural areas • Email usage for millennials dropped by 27% last year • 21% think helping the poor is the most important issue - Sal Bommarito, Political & Baby Boomer Blogger
  15. 15. Hootsuite’s Offices in Vancouver
  16. 16. Elevators are so yesterday. Corus Entertainment’s Toronto headquarters “It's all about fun,” says John Cassaday, Corus's founding CEO
  17. 17. Google’s London UK offices – staff can grown their own veggie patch
  18. 18. Closing The Gaps Recommendations for Gen X/Baby Boomers/Traditionalists •Be self aware •Challenge what you assume •Start listening, stop assuming •Scrap "do as I say, not as I do" •Focus on the goal •Embrace diversity •Support and learn from each other
  19. 19. Closing The Gaps Recommendations for Gen Y •Having perspective is important •Be patient •Look at relationships and communication differently •Convey respect while pursuing goals •Pursue mentors and advocates
  20. 20. TACTICS TO BRIDGE GAPS •MENTORING •REVERSE MENTORING •E-LEARNING •TRAINING USING GAMIFICATION "If you can gamify the process, you are rewarding the behavior and it's like a dopamine release in the brain. Humans like a game."--Frank Farrall, Deloitte Digital •BUILD SOCIAL MEDIA LITERACY •BUILD REPUTATIONAL CAPITAL
  21. 21. “If your company is stuck in the ‘90’s and doesn’t make the shift, you will have to deal with a continuing rotating door of Millennial employees.” INC Magazine July 3, 2013 Brian Halligan, CEO & Co-Founder of HubSpot
  22. 22. 20 Things 20-Year-Olds Don't Get - 4,009,647 views 1. You’re Talented, But Talent is Overrated 2. Social Media is Not a Career 3. Pick Up the Phone 4. Be the First In & Last to Leave 5. Don’t Wait to Be Told What to Do 6. Take Responsibility for Your Mistakes 7. You Should Be Getting Your Butt Kicked 8. A New Job a Year Isn’t a Good Thing 9. People Matter More Than Perks 10.Read More Books, Fewer Tweets/Texts Jason Nazar, Founder, DocStocContributor, FORBES 7/23/2013 4,009,647 views
  23. 23. Who is the 6th generation?
  24. 24. Robots to replace almost 50 per cent of the work force - Oxford University study “The Future of Employment: How susceptible are jobs to computerisation.” Carl Benedikt Frey and Michael A. Osborne September 17, 2013
  25. 25. Smart Robots Can Now Work Right Next to Auto Workers It used to be too dangerous to have a person work alongside a robot. But at a South Carolina BMW plant, next-generation robots are changing that. September 17, 2013 MIT TECHNOLOGY REVIEW http://www.technologyreview.com/news/518661/smart-robots-can-now-work-right-next-to-auto-workers/
  26. 26. THE TOP 10 JOBS THAT ARE IN DANGER OF COMPUTERISATION 1. Telemarketers 2. Hand sewers 3. Mathematical technicians 4. Insurance underwriters, claims and policy processing clerks 5. Cargo and freight agents 6. Tax preparers 7. Brokerage clerks 8. Loan officers 9. Insurance appraisers (auto damage) 10.Umpires, referees and other sports officials
  27. 27. The 'humanoid' robots that work in pairs to serve the perfect cup of tea at Honda Headquarters in Tokyo
  28. 28. Two robotic legged squad support system (LS3) machines by the Defense Advanced Research Project Agency

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