First Tuesday: Future Of Online Shopping By Emanuela Pignataro, Group Branding Director, YOOX.com

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This is a presentation from the First Tuesday Executive Breifing held Tuesday 3rd April 2012, 'The Future of Online Clohtes Shopping".

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First Tuesday: Future Of Online Shopping By Emanuela Pignataro, Group Branding Director, YOOX.com

  1. 1. THE FUTURE OF ONLINE SHOPPING Emanuela Pignataro Global Branding Director
  2. 2. YOOX GROUP, ESTABLISHED IN 2000 The Global Internet Retailing Partner for the Leading Fashion & Design BrandsThe information contained in this document is confidential and proprietary to YOOX Group 2
  3. 3. YOOX GROUP IN A NUTSHELL YOOX Group has established itself amongst the market leaders with the multi-brand stores yoox.com, thecorner.com and the new online destination shoescribe.com, as well as with several mono-brand stores, all "Powered by YOOX Group“ YOOX Group is listed on the Milan Stock Exchange as YOOX.MI MULTI-BRAND MONO-BRAND  Broad offering of off-season premium  Exclusive official Online Flagship Stores of leading fashion brands apparel and accessories at attractive prices,  In-season premium apparel and accessories exclusive and special collections, vintage,  Partnership model: mostly 5-year contracts home & design products  Launched in 2000 32 Online Flagship Stores, including:  In-season premium apparel and accessories from selected brands  “Shop-in-shop” model  Launched in 2008  The online destination dedicated entirely to in-season women’s shoes  Exclusive shoe-related services and innovative editorial component ...and more to .com  Launched in 2012The information contained in this document is confidential and proprietary to YOOX Group 3
  4. 4. BE THERE FIRST 2000 2006 2008 2010-2011 2012 yoox.com Mono-brand thecorner.com China shoescribe.comThe information contained in this document is confidential and proprietary to YOOX Group 4
  5. 5. GLOCAL: GLOBAL PLAYER WITH LOCAL EXPERTISE • Strong local presence and ability to tailor offerings to different regions • Five logistics centers strategically located, guaranteeing top service to all major fashion markets (United States, Europe, Japan, China, Hong Kong) Headquarters in Italy FY 2011 5 Logistics Centres Net Revenues by Region Italy, US, Japan, China, Hong Kong 7 Local Offices RoW + NCR2 Italy, US, Japan, France, Spain, China, Hong Kong Japan 4,3% 6,8% Italy 4 Digital Production Facilities 19,8% Italy, US, Japan, China North In 2011 America 9 Customer Care Centres 20,5% 2,055 thousand orders RoE 48,6% North 11 languages ~99% of deliveries on time1 America no. 1 1 order processed every 15 seconds market 5 currencies 1. Company elaborations based on shipping partners’ data. Refers to FY2011 2. Not Country RelatedThe information contained in this document is confidential and proprietary to YOOX Group 5
  6. 6. IMMEDIACY: RESERVE FROM THE RUNWAY thecorner.com launched an innovative shopping experience: the chance to reserve collections of the upcoming season directly from the catwalkThe information contained in this document is confidential and proprietary to YOOX Group 6
  7. 7. EXCLUSIVITY CHRISTOPHE LEMAIRE – exclusive capsule colelction ANN DEMEULEMEESTER – exclusive capsule collection FERRAGAMO’S CREATIONS GILES – exclusive capsule collectionThe information contained in this document is confidential and proprietary to YOOX Group 7
  8. 8. SOCIAL RESPONSIBILITY: YOOXYGEN Launched in 2009 on Earth Day, YOOXYGEN is a permanent eco-friendly initiative that is continuously enhanced and developed in YOOX Group as an ongoing company policy. By partnering with international organizations and designers, YOOXYGEN presents a selection of diverse eco- friendly projects and products on yoox.com These range from design, jewelry, vintage clothing, books and limited edition collections. YOOX Group always uses recyclable materials for its packaging, since 2009 they have been officially RESY-certified, a designation that indicates that the raw material used is 100% recycled and recyclable. In addition, as part of a continuous path to environmental sustainability, yoox.com delivery all over the world uses new ad-hoc packaging called "ecobox": internationally RESY, FSC, PEFC and SFI-certified. YOOXYGEN supports Green Cross International YOOXYGEN, the special section of yoox.com plays host to environmentally conscious fashion, books and music TIME – Style & Design (USA)The information contained in this document is confidential and proprietary to YOOX Group 8
  9. 9. INNOVATIVE SHOPPING EXPERIENCE AND BEST IN CLASS GLOBAL CUSTOMER SERVICE Innovative and Entertaining Shopping Experience Best in Class Customer Service Exclusive Shopping Loyalty Program directly from the Catwalk Proximity to the Customer in All Key Geographies Safe Payment and Easy Returns Fast and Reliable Delivery for multi-brand online stores and Online Flagship Stores Dedicated Customer Care iPhone, iPad & Android yoox.com Distinctive Packaging Once again, YOOX has beaten the competition: it is the first online store of clothing, accessories and design objects to provide a service for mobile e-commerce, offering the possibility to shop with the Ranked one of the fastest in customer service response iPhone time among online retailers Il Sole 24 Ore (Italy) PCMAG.COM (U.S.)The information contained in this document is confidential and proprietary to YOOX Group 9
  10. 10. CUSTOMIZE SHOPPING EXPERIENCE DEDICATED CUSTOMER CARE SAFE PAYMENT AND FULLY LOCALIZED WEBSITE CASH ON DELIVERY SERVICE HIGH-TECH ANTI-FRAUD SEAL FAST AND RELIABLE SHIPPING WITH LUXURY PACKAGING BUTLER SERVICEThe information contained in this document is confidential and proprietary to YOOX Group
  11. 11. DEDICATED CATEGORY SERVICESThe information contained in this document is confidential and proprietary to YOOX Group
  12. 12. PREMIUM PROGRAMThe information contained in this document is confidential and proprietary to YOOX Group
  13. 13. www.yooxgroup.com BOLOGNA - MILANO - NEW YORK - MADRID - PARIS - TOKYO - SHANGHAI - HONG KONGThe information contained in this document is confidential and proprietary to YOOX Group

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