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It Expo Deck V1.1 20101027

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    It Expo Deck V1.1 20101027 It Expo Deck V1.1 20101027 Presentation Transcript

    • Proprietary and Confidential
    • Cut Costs. Improve Service. Start Today. 10 Things You Must Do to Improve IT Now! Russell Girten Vice President Process Transformation & Information Technology Alaska Communications October 28, 2010 Proprietary and Confidential
    • Where does the money go? • Companies who use 15% 12% Applications Network computers spend the most on machines, 68% Support 5% Infrastructure facilities & the people Spending by Area who support them. 3 19 18 Hardware 22 Software • That spending drives some of the least tangible Personnel 38 Outsourcing Other benefit to the business. Spending by Type IT Metrics: IT Spending & Staffing Report, 2010 - Gartner Proprietary and Confidential
    • What Can I Do About It? 1. Adopt Standard Practices 2. Grow Process Maturity 3. Turn Off What You Don’t Use 4. Focus on Fill Rate 5. Grow Scale Proprietary and Confidential
    • What Can I Do About It? 6. Outsource What Makes Sense 7. Introduce Variability into Models 8. Align to Business Strategy 9. Repeat & Share – With Yourself, With Others 10. Buy only the IT you need Proprietary and Confidential
    • 1. Adopt Standard Processes • Lots of thinking has gone into processes, from very bright minds, and they’ve been tested. • Plenty of models available: ITIL, Microsoft Process Template, Agile, Infrastructure Management Process Design (MIKE 2.0) • If you can’t adopt, hire someone who can help. IT Service Management - Information Technology Infrastructure Library Proprietary and Confidential
    • 2. Grow Process Maturity • Mature processes cost less to operate. • Don’t change process because something didn’t work. Improve it. Software Engineering Institute Capability Maturity Model • Use standard frameworks and peers to assess maturity. Proprietary and Confidential
    • 3. Turn Off What You Don’t Use • Unmanaged IT infrastructure(s) can often be reduced 50% through focused management. • Cost of powering a rack is $3-400/month in Alaska. • We’ll decommission 40% this year. • Each year, refresh, replace or remove significant components of infrastructure. Proprietary and Confidential
    • 4. Focus on Fill Rate • Consolidation is important – space savings, power savings, labor savings. • Attempt to reach at least 70% fill for each component class in your infrastructure. • Adopt providers who are incented to maximize fill rates. Proprietary and Confidential
    • 5. Grow Scale • Scale builds purchasing efficiencies • Scale builds communities • Scale causes vendors to behave differently • Work with others who can help you increase scale. Proprietary and Confidential
    • 6. Outsource What Makes Sense • For items that are not a part of your businesses’ critical value chains: outsource everything you can. • For items that are on critical value chains: outsource where you can achieve additional scale. • Take all the time necessary to strike a clear agreement that defines responsibilities for all involved. If you don’t know them, find a partner who does. Proprietary and Confidential
    • 7. Introduce Variability into Models • Purchase everything you can in a way that scales with your business. • Transaction counts (or user counts) often work best. • Maniacally manage the units of measure in variable models (user counts, transactions, etc.) • Find a partner to conduct periodic audits of the IT infrastructure. Proprietary and Confidential
    • 8. Align to Business Strategy • Only work projects that: – Protect from obsolescence or disaster – Grow or reduce necessary capacity, or – Are clearly aligned to the strategy of the business as a whole. • These are the projects that deliver value and survive cuts. • These are the projects that users will use and improves efficiency with capital. • Conduct a strategy alignment audit on a yearly basis to forecast spend and align outcomes. Proprietary and Confidential
    • 9. Repeat & Share – With Yourself, With Others • Work you haven’t done before has a 50% higher failure rate. • If a project plan has an unknown estimate, the plan in its entirety has no certainty. • Reuse, repeat and share infrastructure whenever possible. Proprietary and Confidential
    • 10. Buy Only the IT You Need • It is incredibly easy to buy too much IT… and vendors may not stop you. • Demand-driven models are much more effective to manage capacity, when they are available. • Purchase in ways and from vendors who make it easy to expand or contract IT as you need it… by the seat, by the user, by the invoice, etc. Proprietary and Confidential
    • How can TekMate and Alaska Communications Help? • Scalable Bandwidth – Business Extreme Broadband – Dedicated Private Circuits – MPLS – Enhanced Metro Ethernet • Constantly On IT • Hardware as a Service – Desktops – Servers – Storage • Software as a Service – Microsoft Applications – Vertical Applications Proprietary and Confidential
    • October 28, 2010 Proprietary and Confidential