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Paul Ollerton, Sales and Marketing Director at Santia Consulting Ltd - Maintaining Statutory and Mandatory Compliance
Paul Ollerton, Sales and Marketing Director at Santia Consulting Ltd - Maintaining Statutory and Mandatory Compliance
Paul Ollerton, Sales and Marketing Director at Santia Consulting Ltd - Maintaining Statutory and Mandatory Compliance
Paul Ollerton, Sales and Marketing Director at Santia Consulting Ltd - Maintaining Statutory and Mandatory Compliance
Paul Ollerton, Sales and Marketing Director at Santia Consulting Ltd - Maintaining Statutory and Mandatory Compliance
Paul Ollerton, Sales and Marketing Director at Santia Consulting Ltd - Maintaining Statutory and Mandatory Compliance
Paul Ollerton, Sales and Marketing Director at Santia Consulting Ltd - Maintaining Statutory and Mandatory Compliance
Paul Ollerton, Sales and Marketing Director at Santia Consulting Ltd - Maintaining Statutory and Mandatory Compliance
Paul Ollerton, Sales and Marketing Director at Santia Consulting Ltd - Maintaining Statutory and Mandatory Compliance
Paul Ollerton, Sales and Marketing Director at Santia Consulting Ltd - Maintaining Statutory and Mandatory Compliance
Paul Ollerton, Sales and Marketing Director at Santia Consulting Ltd - Maintaining Statutory and Mandatory Compliance
Paul Ollerton, Sales and Marketing Director at Santia Consulting Ltd - Maintaining Statutory and Mandatory Compliance
Paul Ollerton, Sales and Marketing Director at Santia Consulting Ltd - Maintaining Statutory and Mandatory Compliance
Paul Ollerton, Sales and Marketing Director at Santia Consulting Ltd - Maintaining Statutory and Mandatory Compliance
Paul Ollerton, Sales and Marketing Director at Santia Consulting Ltd - Maintaining Statutory and Mandatory Compliance
Paul Ollerton, Sales and Marketing Director at Santia Consulting Ltd - Maintaining Statutory and Mandatory Compliance
Paul Ollerton, Sales and Marketing Director at Santia Consulting Ltd - Maintaining Statutory and Mandatory Compliance
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Paul Ollerton, Sales and Marketing Director at Santia Consulting Ltd - Maintaining Statutory and Mandatory Compliance

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Paul Ollerton, Sales and Marketing Director at Santia Consulting Ltd, spoke at the FMP Event October 2013.

Paul Ollerton, Sales and Marketing Director at Santia Consulting Ltd, spoke at the FMP Event October 2013.

Published in: Business, Technology
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    • 1. Maintaining Statutory and Mandatory Compliance © Santia Consulting Ltd 2013
    • 2. Today’s speaker Mike Taylor Health, Safety and Environmental Technical Director BEng MBA CEng MIET CMIOSH AIEMA Mobile: 07525 278980 Email: michael.taylor@santia.co.uk © Santia Consulting Ltd 2013
    • 3. Introduction and Overview • Maintaining statutory and business critical compliance • Decisions and priorities • Issues with outsourcing and contract facilities management • Assurance business partners are delivering • What processes need to be in place to assure compliance is maintained? • Case study of where this has been an issue an how issues were worked to a successful conclusion © Santia Consulting Ltd 2013
    • 4. What is Compliance? • Meeting a set of rules or standards • Which rules? o o o o Legislative Industry Company Individual © Santia Consulting Ltd 2013
    • 5. Statutory Compliance? • Pertaining to laws or regulations o o o Health and Safety Environmental Equality • Why? o o Society deems it necessary – a common good Absolute requirement © Santia Consulting Ltd 2013
    • 6. Mandatory Compliance? • Abide by a set of rules – less stringent that statutory o o o o Industry standards – best practice Company standards/rules Absolute expectations Critical business functions • Often not clear and transparent © Santia Consulting Ltd 2013
    • 7. Decision Making • Managers are there to manage • Decision making is expected • What about dynamic decisions? o Short term versus long term • Consistency is the goal © Santia Consulting Ltd 2013
    • 8. Conflicting Priorities • Statutory is straightforward – or is it? • What is mandatory to one is not to another • Business is there to increase profits o On both sides • There has to be alignment and agreement © Santia Consulting Ltd 2013 Delegate it if you can Don’t do it Urgency Importance Do it now Do it later
    • 9. Internal or Out-source  Outsourcing advantages: 1. Cost saving Cost saving Quality of service Specialist skills Contract obligations © Santia Consulting Ltd 2013 Capacity management/ Staff reduction Risk mitigation/transfer
    • 10. Ensuring the service is delivered • Having a management system helps • Effective procurement strategies • Contract control and liaison • Effective monitoring • Ability to challenge • Your compliance in their hands © Santia Consulting Ltd 2013
    • 11. Assurance • In-source or Out-source – assurance is required • Systems are functioning • Reported information • Obtaining confidence © Santia Consulting Ltd 2013
    • 12. Assurance • Governance processes • Financial world used to this o Everything is working perfectly! • Protect organisations from key risks • More than just audit o Supplier verification, stakeholder engagement, external reporting mechanisms © Santia Consulting Ltd 2013
    • 13. Assurance Tools • Framework approach o o o o A well designed management system A clear understanding of risk profiles Confidence that key risks are being controlled A process of assurance to confirm the above and determine opportunities for improvement © Santia Consulting Ltd 2013 Situational and gap analysis MI Solution design Insight Solution delivery Programme Implementation
    • 14. Assurance Levels • Achievement of objectives o Operational units, e.g. cost to serve • System/management activity o Internal audits to demonstrate conformance and compliance • Independent of the organisation o Insight and commentary on the organisation from an external perspective © Santia Consulting Ltd 2013
    • 15. Case Study • Large multi-national financial institution • Out-sourced FM contract including statutory and mandatory (company) compliance o Moving from one company to another • A majority of key performance indicators ‘green’ • Reality told a different story © Santia Consulting Ltd 2013
    • 16. Santia’s solution • Pilot a variety of interventions o Varied scope and depth • Developed a plan to assure the level of compliance (amber bordering on red) o From desktop to field inspections/audits • Provided governance process to move forward © Santia Consulting Ltd 2013
    • 17. ® © Santia Consulting Ltd 2013

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