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Jack Mc Donnell, Regional FM UK MEA Region at Deutsche Bank - Lessons learnt from implementing innovation
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Jack Mc Donnell, Regional FM UK MEA Region at Deutsche Bank - Lessons learnt from implementing innovation


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Jack Mc Donnell, Regional FM UK MEA Region at Deutsche Bank spoke at the FM & Property Event April 2013

Jack Mc Donnell, Regional FM UK MEA Region at Deutsche Bank spoke at the FM & Property Event April 2013

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  • 1. Global Banking & SecuritiesDeutsche BankClient logopositioningExtreme makeover - volatile marketsRequire total CRE transformationJack McDonnell, Deutsche Bank
  • 2. Speaker nameJack McDonnellCorporate Real Estate & ServicesDeutsche BankVolatile markets require total CRE transformationto meet new agility, risk and control imperativesWelcome and AgendaThank you for the opportunity to speak with you – we have 35 minutes together:1. Context: Deutsche Bank by the numbers2. Introductions: Deutsche Bank and its Global Tier One Partners3. Focus: Global transformation of Global Corporate Real Estate Services4. Interactive discussion03/05/2013 02:02:02113DLD0229_DB Screenshow
  • 3. Speaker nameJack McDonnellCorporate Real Estate & ServicesDeutsche BankWorldThe bank competes to be the leading global provider of financialsolutions, creating lasting value for its clients, shareholders,people and the communities in which it operates via over100,000 staffDeutsche Bank is a leading global investmentbank with a substantial private clients franchise2123UKDeutsche Bank employs >10,000 employees in 25 properties,most in the City of London. UK headquarters on GreatWinchester Street since 1998Global CRE Scope in 20114,000+ buildings managed worldwide, with >100,000 occupantsand >1,000 new roof tops via corporate acquisition €312m in 220capital projects, total spend circa €2B Service delivery for RE,hard and soft services via four Tier 1 partners globally03/05/2013 02:02:02 13DLD0229_DB Screenshow
  • 4. Speaker nameJack McDonnellCorporate Real Estate & ServicesDeutsche BankThe Vision Five was established in Feb 2010,a franchise-focused, client centric and data-driven modelIndustrialised & scalable service platform— provide our clients a standard service in an uniformmanner on a global platform evidencing quality,consistency, responsiveness and scaleDifferentiate price/value options— Provide our clients with the ability to differentiateprice/value options to align our services to actualdemand/pricing preferencesEmpowerment— Develop an empowered culture where Deutsche BankCRES are a responsible business partner trusted to acton behalf of Deutsche BankAutomated workflows— Provide our clients with automated information flowsproviding real-time access to service delivery status andenhanced management information without multiple datamanipulation pointsBusiness partner model— Provide our clients a best-in-class business partnermodel – a consistent, pro-active, systematic approachto Client Relationship Management— Increased global consistencyof CRES services and supportat lower unit costs— Business-aligned service levels— CRES accountability for franchiseoptimisation— Better data faster with more transparency— Increasingly proactiveCREScent Vision What it means for Clients303/05/2013 02:02:02 13DLD0229_DB Screenshow
  • 5. Speaker nameJack McDonnellCorporate Real Estate & ServicesDeutsche BankTransformation: from local and bespoketo global, empowered and strategically alignedPrior state New modelCountry head of CRESCountry level clientCRES service delivery managementStrategic partnerSelf-perform Sub-contractRegional business partnerRegionalhead ofCRESGlobal Level clientCountryFMCountryrealestateCountryprojects+ otherservicedeliveryroles03/05/2013 02:02:02413DLD0229_DB Screenshow
  • 6. Speaker nameJack McDonnellCorporate Real Estate & ServicesDeutsche BankTotal Annual Costs & Qualitative Rating92,561,0193.4199,636,1753.56107,988,2473.1600.511.522.533.544.5590,000,000 95,000,000 100,000,000 105,000,000 110,000,000 115,000,000TotalQualityRatingTotal Annual CostsCandidate ACandidate BCandidate C
  • 7. Speaker nameJack McDonnellCorporate Real Estate & ServicesDeutsche BankFrom RFI in June 2010, in six months Deutsche Bank signed globalMSA contracts and three months thereafter started going liveBuilding on Vision Five, in 2010 - 2011,Deutsche Bank transformed CRES via Project CREScent6JCI FM EMEA ScopeAustriaBelgiumCzech R.FranceGreeceHungaryLuxembourgNetherlandsMENAPolandSwitzerlandTurkeyUK and IrelandJCI FM APAC ScopeAustraliaChinaIndonesiaJapanMalaysiaNew ZealandS KoreaSri LankaThailandVietnamJLL FM Reneg. ScopeNorth AmericaSouth AmericaCaribbeanJLL FM Reneg. ScopeHong KongIndiaSingaporeTaiwanJLL Real Estate GlobalAll countriesHSG FM Reneg. ScopeGermanyISS: Iberia FMItalySpainPortugal03/05/2013 02:02:02 13DLD0229_DB Screenshow
  • 8. Speaker nameJack McDonnellCorporate Real Estate & ServicesDeutsche BankSavings GlidepathCREScent : a simplified model at lower costwith increased stability, more agility and higherquality output7— Savings year on year for five years, significant portion guaranteed byfour Tier 1 partners. 24 months from conception to full implementation.— ROI of 2.2 years from initiation to final steady state— Rationalise 1,250+ FM suppliers globally to four Tier 1 partners.— Transfer 40% headcount to Tier 1 partners.— Drive change and accountability through empowered principal model:operational, organisational and behaviouralReduced complexityIncreased stabilityand agility— Ensure operational stability – zero business interruption.— Increase agility through industrialised processes, decreased vendor pool,standardised data models.Increased quality — Created distinct Performance Management function including data drivenContinuous Improvement department— Measure SLAs consistently monthly— Execute recurring 3 tiered CSAT surveys03/05/2013 02:02:02 13DLD0229_DB Screenshow
  • 9. Speaker nameJack McDonnellCorporate Real Estate & ServicesDeutsche BankTarget model: lean retained organisationworking with Tier 1 Partners to deliver effective,cost-efficient service optionality13DLD0229_DB Screenshow8BusinessCRESExternalClient benefits– Enhanced consistency– Lower unit costs– Price and value optionality– Improved advisory capabilities– Faster, better, more transparent dataand analytics– Clear accountability and recommendationsRegional Business Partners Global Service Delivery LeadersSub-regional BP Team Service Delivery Management TeamRE, P&E, C&FS, Perf. Mngmt., Data & Tech.Tier 1 partner – features– Rationalised contracts– Leveraged procurement– Industrialised delivery– Relationship management– Streamlined services– Risk management / accountabilityT2 & 3supplierT2 & 3supplierT2 & 3supplierT2 & 3supplierT2 & 3supplierT2 & 3supplierT2 & 3supplier03/05/2013 02:02:02
  • 10. Global Banking & SecuritiesDeutsche BankQuestions?
  • 11. Speaker nameJack McDonnellCorporate Real Estate & ServicesDeutsche BankMARKETING MATERIALThis document is intended for discussion purposes only and does not create any legally binding obligations on the part of Deutsche Bank AG and/or its affiliates (―DB‖). Withoutlimitation, this document does not constitute an offer, an invitation to offer or a recommendation to enter into any transaction. When making an investment decision, you shouldrely solely on the final documentation relating to the transaction and not the summary contained herein. DB is not acting as your financial adviser or in any other fiduciary capacitywith respect to this proposed transaction. The transaction(s) or products(s) mentioned herein may not be appropriate for all investors and before entering into any transaction youshould take steps to ensure that you fully understand the transaction and have made an independent assessment of the appropriateness of the transaction in the light of your ownobjectives and circumstances, including the possible risks and benefits of entering into such transaction. For general information regarding the nature and risks of the proposedtransaction and types of financial instruments please go to You should also consider seeking advice from your own advisers inmaking this assessment. If you decide to enter into a transaction with DB, you do so in reliance on your own judgment. The information contained in this document is based onmaterial we believe to be reliable; however, we do not represent that it is accurate, current, complete, or error free. Assumptions, estimates and opinions contained in thisdocument constitute our judgment as of the date of the document and are subject to change without notice. Any projections are based on a number of assumptions as to marketconditions and there can be no guarantee that any projected results will be achieved. Past performance is not a guarantee of future results. This material was prepared by a Salesor Trading function within DB, and was not produced, reviewed or edited by the Research Department. Any opinions expressed herein may differ from the opinions expressed byother DB departments including the Research Department. Sales and Trading functions are subject to additional potential conflicts of interest which the Research Departmentdoes not face. DB may engage in transactions in a manner inconsistent with the views discussed herein. DB trades or may trade as principal in the instruments (or relatedderivatives), and may have proprietary positions in the instruments (or related derivatives) discussed herein. DB may make a market in the instruments (or related derivatives)discussed herein. Sales and Trading personnel are compensated in part based on the volume of transactions effected by them. The distribution of this document and availabilityof these products and services in certain jurisdictions may be restricted by law. You may not distribute this document, in whole or in part, without our express written permission.DB SPECIFICALLY DISCLAIMS ALL LIABILITY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL OR OTHER LOSSES OR DAMAGES INCLUDING LOSS OF PROFITSINCURRED BY YOU OR ANY THIRD PARTY THAT MAY ARISE FROM ANY RELIANCE ON THIS DOCUMENT OR FOR THE RELIABILITY, ACCURACY, COMPLETENESSOR TIMELINESS THEREOF. DB is authorised under German Banking Law (competent authority: BaFin - Federal Financial Supervising Authority) and regulated by the FinancialServices Authority for the conduct of UK business.03/05/2013 02:02:021013DLD0229_DB Screenshow